Leading Culture Change in Global Organizations: Webinar Part 1

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  • 1. Webcast Series: Part IGetting YourOwn House In Order Daniel Denison Denison Consulting Ann Arbor, Michigan IMD Business School Lausanne, Switzerland
  • 2. “A milestone in the culture studies arena.” -Edgar H. Schein Daniel Denison’s newest book illuminates the cultural dynamics firms need to manage in order to remain competitive, including: • Supporting the front line • Creating strategic alignment • Creating one culture out of many • Exporting culture change • Building a global business in an emerging market • Building a global business from an emerging market Available June 26, 2012!
  • 3. Leading Culture Change in Global Organizations: Special 3-Part Webinar Series Part I: Getting Your Own House In Order May 31, 2012 11:00 am – 12:00 pm EDT This webcast will focus on Supporting the Front Line and Creating Strategic Alignment by exploring successful change initiatives. Part II: Crossing Borders June 28, 2012 11:00 am - 12:00 pm EDT This webcast explores the challenges companies face in ’Crossing Borders’ to build effective cultures. Part III: Emerging Markets July 19, 2012 11:00 am - 12:00 pm EDT Part III of this webinar series examines the challenges — and unique opportunities — of implementing culture change in an increasingly relevant context: Emerging Markets.
  • 4. What Is It All About?Supporting the Front Line Domino’s PizzaCreating Strategic Alignment DeutscheTech & Swiss ReCreating One Culture Out of Many “Polar Bank”Exporting Culture Change Across National Boundaries GT AutomotiveBuilding a Global Business in an Emerging Market GE Healthcare ChinaBuilding a Global Business from an Emerging Market Vale
  • 5. What’s New? Rituals, Habits, & RoutinesWe must  make  automatic  and habitual  ... as many useful actions as we can. The more of the details of our daily life we can hand over to the effortless custody of automation, the more our higher powers of mind will be set free for their proper work.William James
  • 6. Culture Reflects the Lessons Learned Over Time Visible Symbols Lessons Culture Survival Underlying Principles http://www.youtube.com/watch?v=6_WAmt3cMdk
  • 7. Hold Your Horses!Morrison’s essay opens with a story of a young time &motion expert trying to find a way to speed up artillerycrews during WWI, just after the fall of France. Hewatched one of the five- man gun crews practicing inthe field with their guns mounted on trailers, towedbehind their trucks. Puzzled by certain aspects of theirprocedures, he took some slow-motion pictures of thesoldiers performing the loading, aiming, and firingroutines.When he ran these pictures over once or twice, henoticed something that appeared odd to him. A momentbefore the firing, two members of the gun crew ceasedall activity and came to attention for a three-secondinterval extending throughout the discharge of the gun.Since this seemed like quite a waste of time, and theyoung time & motion expert really couldn’t make anysense of it, he asked an old artillery colonel to look atthe films to see if he could explain this strange behavior.The colonel, too, was puzzled. He asked to see thepictures again. "Ah," he said when the performance wasover, "I have it. They are holding the horses." Elting Morrison, Gunfire at Sea
  • 8. Changing Culture By Changing Rituals, Habits & RoutinesGood Preserve Invent & & Strengthen PerfectBad Unlearn Rethink & & Leave Behind Try Again Old New
  • 9. Domino’s Pizza First Day on the JobIf you don’t remember anything else about metoday, just remember these three words —Change is good. Change is not a criticism of thepast. It just means the future is going to bedifferent. If that sounds exciting to you, you’regoing to love me. If any of you are thinking ‘‘I’drather do things the way we’ve always donethem, ’’ I’ve got to tell you—you’re going tohate me. Dave Brandon
  • 10. Supporting the Front Line: Lessons For Leaders Lead with a personal touch, but follow up with structure We are all in the service business What you keep is as important as what you change Front line support is strategic Overinvest in core values Prepare everyone to lead, especially on the front line Pay attention to the bottom half
  • 11. Swiss Re Americas DivisionWe had the freedom to pick the team. We picked very goodpeople, recognized their talents, moved them around, and let thecream rise to the top. We had to tell our message of bottom-lineperformance to people who had stopped caring. We had toconvince them that we meant it and that you can’t survive here ifyou don’t care.I love coming to work here because I get to work with the best.Andreas tells us where we need to go but not how to get there. Ifyou are committed and you perform, then you have autonomy.We are much more informal now, but much more direct.We have laughter, intellect, frustration. We think that simplicityis sexy. We created a totally different management board withintwo to three months. My conference table has name plaques foreachof the members of the management board. It is arecognition of who is on the team and a reminder that we eachneed to earn the right to be at the next meeting. I don’t expectthem to be sitting there converting O2 to CO2. Patrick Mailloux
  • 12. Strategic Alignment: Lessons For Leaders Culture eats strategy for lunch The muddle is in the middle Simplicity is sexy Deciding who to trust Successful transformations impact everyone Strategy formulation is the easy part; implementation is the hard part
  • 13. www.LeadingCultureChange.com
  • 14. Special Offers Denison Consulting clients who bulk order LeadingCulture Change in Global Organizations can receive these exclusive, limited-time offers! Free, in- 25 Books 100 Books 300 Books FREE Free, live person Denison webcast by speaking Consulting Dan event by e-Workshop Denison Dan Denison Estimated final price per book: $30.00
  • 15. Leading Culture Change in Global Organizations: Special 3-Part Webinar SeriesPart I: Getting Your Own House In OrderMay 31, 2012 11:00 am – 12:00 pm EDTThis webcast will focus on Supporting the Front Line and CreatingStrategic Alignment by exploring successful change initiatives.Part II: Crossing BordersJune 28, 2012 11:00 am - 12:00 pm EDTThis webcast explores the challenges companies face in ’CrossingBorders’ to build effective cultures.Part III: Emerging MarketsJuly 19, 2012 11:00 am - 12:00 pm EDTPart III of this webinar series examines the challenges — andunique opportunities — of implementing culture change in anincreasingly relevant context: Emerging Markets.
  • 16. “A milestone in the culture studies arena.” -Edgar H. Schein Daniel Denison’s newest book illuminates the cultural dynamics firms need to manage in order to remain competitive, including: • Supporting the front line • Creating strategic alignment • Creating one culture out of many • Exporting culture change • Building a global business in an emerging market • Building a global business from an emerging market PRE-ORDER THE BOOK NOW: Contact Katrina Lewis at klewis@denisonculture.com or visit www.LeadingCultureChange.com