E life handbook en
Upcoming SlideShare
Loading in...5
×
 

E life handbook en

on

  • 238 views

 

Statistics

Views

Total Views
238
Views on SlideShare
238
Embed Views
0

Actions

Likes
0
Downloads
2
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

E life handbook en E life handbook en Document Transcript

  • e-LIFE e-LEARNING VIRTUAL CENTER FOR PEOPLE WITH PHYSICAL DISABILITIES 2011-1-RO1-LEO05-15322 e-LIFE e-Training Handbook – A Handbook for Virtual Assistants with a short presentation of pedagogical tools and methods e-LIFE E-LEARNING VIRTUAL CENTER FOR PEOPLE WITH PHYSICAL DISABILITIES 2011-1-RO1-LEO05-15322 This project has been funded with support from the European Commission. This publication reflects the views only of the authors, and the Commission cannot be held responsible for any use whit may be made of the information contained therein.
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook 1. INTRODUCTION The work not only individual’s having an income but also their social relations, personal satisfaction, happiness and familial relationships etc. Employment has a considerable role in solving the problems of disabled people. What needs to be accepted here is the fact that disabled people needs to be employed more than able bodied people. However, it goes without saying that one of the most disadvantageous fractions of the society in terms of employment is disabled people. Disabled people encounter many challenges in working life. They are more or less a part of employment market depending on the development level of the countries in EU. Attitudes of disabled people as well as their employment are of much importance. However, disabled citizens are maybe the group which feels the discrimination in working life most. Companies prepare job analyses and definitions without considering disabled workers which particularly impacts working methods of disabled people who are newly employed. Also, working place buildings are constructed ignoring some certain physical needs of disabled people which do not allow them to work comfortably. They receive less money due mainly to their being disabled though they do the same work as others. Besides, they are also less likely to be promoted which is another reason alienating disabled people from working life. This is a clear proof of why disabled people want to work at home. In conclusion, individuals with disabilities are faced with the problems of employment. This means that human resources are going waste in terms of national economies. This project aims to providing a job to people with disabilities with which they can exhibit their knowledge and skills at the highest level through start and builds a successful "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 2/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook virtual assistant business and offer guidance to build a thriving practice. Virtual assistance is one of the growing businesses in today‘s computer-driven world and a ideal solution particularly who need work at home jobs due to a disability. Virtual assistance allows them to career, good paying options, and build new skills as a business owner. The project also adopted the principle that each individual in the society must be able to benefit from the right to work in terms of macro employment policy. Employment is the way to prevent disabled people from the feeling that they do not depend on others and they are the burdens of society and to make them see that they are actually a part of society. Thus, they will feel the happiness of being useful. Based on these facts we are opening the doors of e-Training Program for people who are disabled and looking to create a virtual assistant business. Training materials are all on website, in a member’s only resource area and the program contains six modules. It is better to know that the e-LIFE website offers to people with sight disability, the feature “text to speech”. "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 3/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook The Content of the Training Program…. "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 4/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook 2. E-TRAINING PROGRAM SCHEME Module 1: e-LIFE Virtual Module 6: Assistant Module 2: e-LIFE CADD Improve Your Skills Course MS office 2010 Virtual Assistant Module 5: e-LIFE WEB Design (Dreamwaver, Flash and Joomle) Module 3: Other office utilities Module 4: Graphic (Adobe Photoshop and Corel Draw) "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 5/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook 2.1. Module 1: e- LIFE Virtual Assistant This module is intended for employees who will work a self-employed entrepreneur specializing in virtual business support services and who need to improve virtual assistant position. In this module you will learn how to build succesful virtual assistant bussiness. Firstly this module is to give you some job readiness training before moving into the virtual workplace. When you build for a job, you will need to make many decisions about what you want to do, what you are able to do, what kind of virtual work and benefits you are looking for. At this stage you need to know how to make self-assessment for understand your strengths and weaknesses. This will help you identify what types of profession will allow you to build on those strengths, and minimize those weaknesses. We will try to guide you on these issues. On the other hand you need to know that what kind of virtualwork is available and how to reach for potential clients. The internet could serve as a metaphor for information behaviour. Job research has become more extensive as s consequence of the availibility of new search technologies. For effectively job seeking you should know to use communication/ web based tools. And finally you will learn how to behave when doing business in virtual markets. Know to be organized, relationship with clients, managed of them, charging behaviour, job duties and job responsibilities are important to take it seriously. 2.2. Module 2: Improve your Skills MS Office This module is meant for advanced users of MS Office who had been familiar with older versions. The latest version of MS Office 2010 user interface look has changed. Therefore, this module aims to describe the new environment and the types and tricks that you use in your work. This module is for disabled people seeking opportunities to "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 6/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook enter into labour market and to work as a freelance, self-employed or entrepreneur from their home based offices (“virtual assistant”). The best thing on this module is that you don’t need to read text all the time. We prepare for you some helpful videos with subtitles, which show you tips and tricks, what you can use in your work. Thanks to videos you can learn faster because ‘once seen is more than twice read’. Computeroriented module is unique among e-learning modules because of its ability to support disabled people to learn new things and to increase their skills by watching videos with innovative subtitles. These useful tools provide high levels of freedom of time and place to engage in this e-learning environment. New developed e-learning module is flexible, promoting active engagement and providing new opportunities for target group for improving ICT skills in effective way. After studying this module, it is assumed that: • You will be able to use the new user interface of MS Office package (Word, Excel, and PowerPoint). • You will be able to control the program without using the mouse - with hotkeys. • Learn about new MS Office. • You will learn useful tips in Word, Excel and PowerPoint, which helps you • You will discover a lot of fun facts about Word and Excel • You will test your newly knowledge. 2.3. Module 3: Other Office Utiliites This module is intended for disabled who intend to work as virtual assistants specializing in the provision of specific services to companies or organizations. Database management, marketing management, media follow up, professional scanning and professional translation are becoming key issues in most of the companies or organizations. Because of the complexity of the different issues the module only will "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 7/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook provide a basic approach to each professional role. Each sub-module basically try to describe each professional role, the skills needed, the expected tasks and the main topics with whom the virtual assistant will have to deal with. It is expected that you go in deep in each topic which is presented in these materials. The role of a virtual assistant is well described in the module e-LIFE Virtual Assistant Module. This module will provide you with information, advices, recommendations and the right strategies to become a successful virtual assistant, so, we recommend that the two modules are taken together to maximize the impact of the training. Together with these modules, within the e-LIFE training - you will be prepared for using CADD, MS Office Program, Graphic Design, and Web Design. 2.4. Module 4: e-LIFE Graphic Course (Adobe Photoshop and CorelDRAW) Computers can be a perfect solution for the physically impaired people, because a computer requires only the use of fingers and vision. Disabled people with creative talent can start to work as a graphic designer or as a webdesigner. Graphic designers create visual concepts by hand or using computer software to communicate ideas visually through effective use of words, symbols and images. Graphic designer's work can be used in many mediums including print, web, advertising and promotions. This course isn’t an exhaustive one that explain all options of Adobe Photoshop or CorelDRAW, but one in which you will learn the most important concepts that a professional in graphic and web design uses in his/her work. At the end of this module "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 8/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook you’ll be able to create professional graphic which any company will want to buy and use. 2.5. Module 5: e- LIFE Web Design This module offers general instructions for people wishing to build a specialty website themselves, or with minimal professional assistance, for the purpose of running their own business from home. This module will help you to create websites for small businesses who want to extend their business to the World Wide Web, without paying big price to a bigger web design company. So, you as a person with special needs and skilled in web design, can start a job in this domain. For example, Crainglist.com is a free way to start finding business. The guide is structured so that you can easily construct a website with no prior technical knowledge of website design, and it also offers other resources that will allow you create it successfully and effectively. The main content management system (CMS) for the basis of this guide is Joomla. CMSes give you a complete framework of a website and allow you to manage it professionally with minimum effort. Your main requirement will be to provide the content (text, images, and videos). The most difficult thing for people with disabilities is commuting. It is a real adventure trying to reach office in the morning or leaving it in the afternoon, especially when the city you live in, is not designed for these situations. By becoming a web designer from home, you overcome all these barriers. 2.6. Module 6 – e-LIFE CADD Course This course is designed for those who like design: 2D design (figures and curves in twodimensional space) or 3D design (surfaces and curves in three-dimensional space). "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 9/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook CAD (computer-aided design) or CADD (computer-aided design and drafting) it is used in order to create, modify, analyze or optimize a design. Usually it is used in electronic files format and you can find it in different fields: industrial, engineering, architecture, constructions, shipbuilding, aerospace industries, etc. People with disabilities interested in a creative career path, design fields - such as architecture, interior design, industrial design, apparel design and landscape architecture can follow this course. Design fields offer multiple, interesting career options that allow you to be creative, develop your technical skills and see how your ideas can become reality. Designing buildings, cars, transportation systems, cities etc. offer the opportunities to improve the world around you. Moreover, by being designers, persons with physical disabilities can help to make the world more welcoming and accessible to others who have other kind of disabilities. "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 10/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook 3. WHAT IS VIRTUAL ASSISTANCE? Virtual describes something that can be done or seen using a enformation technologies (IT) and therefore without going anywhere. “Assistance” is the act of assisting or the help supplied. As a new way of working Virtual Assitance is work carried out by the use of the information technologies which placed of somewhere other than brick and mortar office and includes specializing in virtual business support services. There is a website - VirtualAssistants.com that matches work-at-home employees with businesses in need of services. In this website you can find different jobs that include virtual assistant, transcription, data entry and customer service work. 3.1. Who is a Virtual Assistant (VA)? As a self-employed professional a virtual assistant is the person who is work in virtual assistance and provides services to clients via electronically. They work outside the usual workplace such as at home. A Virtual Assistant may be a part-time or full-time worker in his/her "Virtual Business" which is also called as "e-business" or "e-job". 3.2. Who is a Virtual Employer (VE)? A Virtual Employer (VE) is an individual or a company who needs certain tasks to be completed with help of VA's. The Virtual Employer may be a small entrepreneur; home based entrepreneur, home office or small business owner as well as a large corporation. Sometimes a person in e-business acts as both "Virtual Employer" and "Virtual Assistant" especially in case of large tasks requiring services under more than a single category or subcategory. "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 11/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook 3.3. Working from home Persons with physical disabilities are very stressful because of their disability. If they do not have job or find a job that request some accommodation for their special needs, they are more stressful. But, finding a work-at-home job with a flexible schedule it is a big chance for them to be integrated into society and stress will disappear. With the changing times, working from home is considered to be one of the best concepts that could have been implemented and the workplace has become more virtual than it was ever before today, millions of workers who spend the bulk of their days working in cyberspace in one form or another. These workers have sometimes been referred to as clickworkers, cyberworkers, or cloudworkers although “virtual vorkers” is umbrella term. While virtual workers have different skills and labour under different conditions, their commonly is that their workplace exist only in the ether. "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 12/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook 3.4. Virtual Assistant Jobs Disabled doesn't have to mean unemployed. While not all disabilities make it possible to get to on-site employment, there are other options available. Working from home has become increasingly popular with many people who need the flexibility or find getting to work difficult. With so many viable and legitimate home jobs, by being a virtual assistant, someone with a disability can find employment in the comfort of his home. Even a hobby can become a way to make money from home. There are no jobs that are specifically designed as jobs for people with disabilities. All the available jobs for people with disabilities vary as widely according to each individual's capability. Someone who uses a wheelchair may be considered disabled, but there are various jobs do not require any standing, and can be done from home like office assistants, graphic designer, accounting clerk, transcription, captioning, document formatting, etc. The following list shows some jobs that can be performed by people with physical disabilies:  Secretarial work, letters, reports, power point presentations, business writing etc  Appointment setting/scheduling, live phone answering for clients  Emailing, Faxing, Printing, Scanning, CD burning, Mailouts, multimedia presentation  General Transcription, legal transcription, digital and tape  Bookkeeping, accounts, invoicing, benefit & payroll services, statements / billing "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 13/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook  Spreadsheeting  Litigation document coder  Virtual legal secertary  Professional organizer, realtor support  Internet research  Social media marketing VA  Internet marketing VA  Brand Building Competitor Analysis Market Research Search Engine Optimization (SEO)  Social Media Optimization (SMO)  Online Reputation Management (ORM)  Link Building Efforts Press Release Campaigns,  Article Submissions,  Assisting webmasters with article and blog management,  Support, submission to directories,  Reciprocal linking, bookmarking,  Pay per click management,  Affiliate marketing and management,  Online advertising,  Content writing, proofreading, keyword searches, podcast editing and submission, etc.  Assisting webmasters with forum moderation  Assisting webmasters with ezine creation/management "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 14/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook  Customer service, manufacturing consultant  Personal assistant  Virtual Author's Assistant  Virtual marketing assistant  Virtual data assistant  Website designing, set up, blog and forum creation, hosting, maintenance, architecture, tracking website statistics (Creating great static and dynamic websites, Delivering attractive and contemporary layout designs, Providing creative inputs on what can work best for business, Easy to navigate websites with minimal bounce rate)  Graphic design, graphic scanning, software support services  Desktop publishing, CAD, computer programming services, database management  Travel arrangements, virtual concierge, virtual receptionist  Proofreading, editing  Virtual bankruptcy assistant  Resumes/CV's writing  Event management  Digital photos  Ebay sales assistant  Translation service (also foreign language transcription) "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 15/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook 4. PEDAGOGICAL TOOLS AND METHODS 4.1. Pedagogical tools According with Heinrich et al. “It would be overly simplistic to believe that there is one method that is superior to all others or that serves all learning needs equally well”. Heinich et al. categorized instructional methods into the following ten categories 1 (Heinich et al. 2002) : Presentation, Demonstration, Discussion, Drill-and-practice, Tutorial, Cooperative Learning, Gaming, Simulation, Discovery and Problem solving. We can say that all of these categories can be used on e-learning. Of course, it will appear some weakness like: the teacher can use many delivery methods in classrooms; even there is a discussion forum on e-learning it is a lack of communication between teacher and virtual student becauses of internet connection, time misfit etc. Nowadays, different functionality of the e-learning system, such as content creation, course administration etc. are already implemented and used (LMS, LCMS and Content Creation Tools). The Content Creation Tools include those tools used for developing learning materials (e.g. slides, pictures, movies, animation, etc.). SCORM used in this project, provides standards and procedures for building the content (learing object). Learning objects (like web pages or flash tutorials) that have been designed to conform to the SCORM model can be combined by the learning designer into 1 Heinich, R., Molenda, M., Russel, J.D., Smaldino, S.E. (2002). Instructional Media and Technologies for learning, 7th edition. Merrill Prentice Hall "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 16/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook a sequence of activity and zipped together into a SCORM “package”. That package can then be uploaded into a learning environment. The package will be opened, a menu created, and the items saved on the Internet. We have created, especially for disabled learners, a feedback questionnaire. The feedback provides the learner with confirmation of their thinking and understanding of the studied materials and in this way he/she is able to clarify any misconception. Providing effective feedback is one of key interventions in encouraging the development of learners. Videos realised in some e-LIFE Modules will request to the person with disability the visual attention, recapture and continued viewing for the movie and subtitle. 4.2. e-LIFE Portal Navigation Access to e-Life portal is fairly simple. We suggest you to use Firefox browser for the best compatibility. Type http://www.elife-eu.net/ on the addressbar of your browser. Then press enter. "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 17/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook Depending on your browser settings, pc settings and your IP number, e-Life portal is expected to appear in your own language, if available in portal design. Otherwise, it will appear in English. Then you can use language flags located on right top of page to change the site language. If you have any vision impairment and/or being tired of long readings, then we suggest you to use e-LIFE portal’s voice feature. Please select the paragrapth you intend to follow by left clicking the mouse and dragging at the same time. After you are done with selection, release the left click and see the speaker icon right below the selected paragraph. Once you click on this “appeared” icon, you will hear the parahraph in your own language. "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 18/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook Then we suggest you to navigate through sub-menus in Public Menu located on left hand side, for acquiring basic and brief information/knowledge about “virtual assistant concept” and our approach and demonstration how valuable this concept for increasing employability of persons with physical disabilities. 4.3. How to Become a Member After you will have a brief idea about the approach and e-LIFE portal, we urge you to become a member for benefiting from easy e-learning system. For initiating membership process, click on “Create an account” sub-menu located in e-LIFE Member Login menu placed on top right of the home page. "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 19/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook This will open a registration page where you will be asked to supply basic information together with a valid e-mail address. Symbols next to each question means: After you click on Submit button, you will be prompted by a screen confirmation. "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 20/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook Then you will receive a confirmation e-mail. Then you must confirm by cliking on the link which is sent to you in the message. You should also save this e-mail as it will contain your user name and password as well as the address you have choosen to communicate. This will complete your membership procedure and you can now login to the portal via member login menu. 4.4. Member Area After you login by using your username and password pair, system will greet you and make “Virtual VET Center” menu available for your access. By using this menu, which is located on right hand side of the screen, you will be able to manage your personal account and access to e-Training courses in your own language, if your language is available. "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 21/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook 4.5. e-Training Courses When you click on “e-Training Course” sub-menu under “Virtual VET Center” menu, you will be directed to “e-Training Programme of Virtual VET Center of e-LIFE Project” page where you can have a brief list of available e-Courses. Moreover, a new menu ”e-Training Platform” on left top will appear for allowing you to navigate through e-learning system made of available e-courses, quizes for every "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 22/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook available e-course, your feedback acquisition elements for every e-course as well as for overall e-Training infrastructure so called “VA e-VET Center Evaluation”. Other sub-menu “External e-VET Center Evaluation” is targeting those who would like to evaluate the system as potential future employers of you as being our Virtual Assistant. By cliciking on different modules, you will be able to access their brief content and their sub-menus for taking e-Courses, respective quizes and access to individual assesment links. "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 23/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook In every module, you have an option to display the content either in landscape or portrait orientation depending on your display type and size. If you happen to seek to study two modules or two languages of same module simultaneously, it is suggested that you use portrait format. Otherwise, landscape versions will be more suitable for most of the displays. When you click on either portrait or landscape, a new window will open to display the content of the module. 4.6. Quizes After you complete the eCourse, you are strongly suggested to take the quiz for self-evaluation and to see how much you were able to grab the content. "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 24/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook For this purpose just click to “Quiz” link and follow on screen instructions and complete the quiz in given time. A new window will open and will ask you to confirm that you understood limitations. Then you will launch to multiple choice quiz and submit answers once you finish. You will then be able to see your score and correct answers which you marked wrong or left unanswered. This will give you the ability to assess your studying efforts. We advise you to repeat the e-Course if your score is less than 80 points. "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 25/26
  • LdV Project “e-LIFE” – e-LIFE e-Training Handbook As you have noticed, this system is entirely relies on your willingness and interest in the concept. Thus, the level you will benefit from this programme is completely depend on your eagerness and enthusiasm. "A Leonardo da Vinci Project" e-LIFE – e-Learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 26/26