User Experience

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Powerpoint Details the user experience features in Business ByDesign

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  • Grouping is aligned with how the data would be occur on the relevant screens Work Center lists now don’t require a post back for each bundle of records Units of measure now use more familiar more logical abbreviations HR versus HUR
  • Before 2.0: The user needs to launch the value help window in order to search for the correct entry.
  • Before 2.0: Besides the object ID field an additional Name field is needed. The link on the Name field allows navigation to the object’s fact sheet.
  • Before 2.0: Keyboard navigation is only partially possible.
  • Before 2.0: The user needs to click twice in order to finish an action, first Save or the respective button and then Close .
  • Before 2.0: If the user enters data into an input field and launches the input field’s value help, the data is not transferred.
  • Before 2.0: Sorting is only possible via numbers: 1 Very High 2 High 3 Medium 7 Low
  • Before 2.0: technical end date was shown on the UI “9999/12/31”
  • Before 2.0: The user can not define their own query for searching in work lists.
  • Before 2.0: The user can not hide fields in forms.
  • Before 2.0: The user can not change the order of their work centers.
  • Before 2.0: The fields in the Advanced Search are presented without grouping and headers.
  • Before 2.0: The user needs to click on the arrows constantly to scroll up/down
  • Before 2.0: Some units of measure are shown in an unusual format. Example: HUR instead of h / KGM instead of kg
  • Before 2.0: The maximum number of displayed entries is 500 even if the selected query should return more than 500 entries. Sorting and filtering is only possible within the displayed entries.
  • Before 2.0: It was not possible to enable field extensions.
  • Before 2.0: Only some work lists can be exported to Microsoft Excel (2003 and 2007).
  • Before 2.0: If many windows are opened and the user logs off, only the current window is closed. The user gets an error message in the open windows.
  • Before 2.0: It is only possible to delete one table entry.
  • Before 2.0: Although a field with a drop down list box is mandatory the user can select a blank entry. This results in uneccesary error messages.
  • With FP2.0 it is possible to phase in detailed workload distribution. Starting with a default of global work assignment the customer is enabled to gradually introduce more detialed levels of workload distribution and authorizations. Approval responsibilites need to be maintained also during global work assignment. Use links for each Level to navigate to the appendix for more details based on „magic triangle“
  • FP2.0: Per default distribution of work is executed usnign the global work assignment rule. Global work assignment means, that in a state, in which no more detialed work distirbution rules are defined, the user gets the work based on his Work Center assignment. Example: Every user, who has the work center New Business including the work list Leads, can see all leads in the system and recives all tasks related to leads in the system. Once the customer decides have a more detailed work distibution, orgnaizational work distribution rules can be defined within the context of the orgnaizational model. In addition employee work distibution rules can be defined to address work directly to dedicated employees (e.g. in CRM – sales agent, service agent) based on their repsonsibility. Special: as of FP2.0 it is possible to maintain an employee work distribution rule for „additional approvers“. Approval Tasks can be addressed using this employee work distribution rule to other employees next to the manager, who should be enabled to also execute approvals. Further more it is also possible to define „Works for“ relationships for employees who are hired to an organizational unit, but share the workload of another orgnaizational unti (e.g. central purchasing dpartment, but decentral purchasers).
  • Feature: Attribute eingrenzbar
  • User Experience

    1. 1. Darren Goodman Vincent Lobo Jeremy Smith SAP ® Business ByDesign ™ Feature Pack 2.0 Delta Presentation Cross Topics
    2. 2. <ul><li>User Experience </li></ul><ul><li>Work Distribution Rules </li></ul><ul><li>Mashups </li></ul><ul><li>Support Interaction </li></ul><ul><li>Analytics – Vincent Lobo </li></ul><ul><li>Change Projects – Jeremy Smith </li></ul>Table of Contents © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    3. 3. Darren Goodman Service Adviser SAP ® Business ByDesign ™ Feature Pack 2.0 Delta Presentation User Experience
    4. 4. <ul><li>Overview </li></ul><ul><li>Ease of Use </li></ul><ul><li>Personalization </li></ul><ul><li>Visual Improvements </li></ul><ul><li>New and Improved Functions </li></ul>Table of Contents © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    5. 5. UI Enhancements Description <ul><li>Ease of Use </li></ul><ul><ul><li>Suggest Entries in Input Fields </li></ul></ul><ul><ul><li>Show Validated Entry in Input Fields (Tokenizer) </li></ul></ul><ul><ul><li>Enable Quick Access via Keyboard Navigation (TAB Key, Hot Keys, Access Keys) </li></ul></ul><ul><ul><li>Less Clicks for Finishing an Action </li></ul></ul><ul><ul><li>Transfer Entries from Input Fields into Value Help </li></ul></ul><ul><ul><li>Sorting Entries in List Boxes Semantically </li></ul></ul><ul><ul><li>Improve Date and Time Data Entry </li></ul></ul><ul><li>Personalization </li></ul><ul><ul><li>Save Personalized Queries in Work Lists </li></ul></ul><ul><ul><li>Personalize Fields in Forms </li></ul></ul><ul><ul><li>Change Order of Work Centers </li></ul></ul>© SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    6. 6. UI Enhancements Description <ul><li>Visual Improvements </li></ul><ul><ul><li>Grouping Fields in Advanced Search </li></ul></ul><ul><ul><li>Improve Navigation in Work Center Lists </li></ul></ul><ul><ul><li>Display Units of Measure in User-Friendly Format </li></ul></ul><ul><li>New and Improved Functions </li></ul><ul><ul><li>Show all Entries in Work Lists (> 500) </li></ul></ul><ul><ul><li>Enable Field Extensions </li></ul></ul><ul><ul><li>Provide Excel Export for all Work Lists </li></ul></ul><ul><ul><li>Log Off Closes all ByD Windows </li></ul></ul><ul><ul><li>Delete Multiple Items in Tables </li></ul></ul><ul><ul><li>Show always an Entry in Mandatory List Boxes </li></ul></ul>© SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    7. 7. <ul><li>Overview </li></ul><ul><li>Ease of Use </li></ul><ul><li>Personalization </li></ul><ul><li>Visual Improvements </li></ul><ul><li>New and Improved Functions </li></ul>Table of Contents © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    8. 8. UI Enhancements Details: Suggest Entries in Input Fields © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>As soon as the user enters a character, the Suggest Feature shows a search result. </li></ul><ul><li>The entry of the next character narrows down the result. </li></ul><ul><li>The user can enter an ID or a Description. </li></ul>
    9. 9. UI Enhancements Details: Show Validated Entry in Input Fields (Tokenizer) © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>The link to the object‘s fact sheet is provided in the input field which results in less complex forms. </li></ul><ul><li>The tooltip provides ID and Description. </li></ul><ul><li>The user can launch the fact sheet via double-click. </li></ul>
    10. 10. UI Enhancements Details: Enable Quick Access via Keyboard Navigation (TAB Key, Hot Keys, Access Keys) © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>Navigation via TAB key is improved. </li></ul><ul><li>Access keys enable the user to navigate directly to functions and fields. They are indicated by a link on a character of the button or field label. The user navigates to the function or field by pressing the ALT key first and then the accelerator key. </li></ul><ul><li>The following hot keys are available: - Save (CTRL+S) - Close (CTRL+Q) - Advanced/Basic Find (CTRL+G) - ALV Export to Excel (CTRL+E) - Print (CTRL+P) - Open Help Center (F1) - Show field help (CTRL+F1) </li></ul>Access Keys Hot Keys
    11. 11. UI Enhancements Details: Less Clicks for Finishing an Action © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>Clicking the Save and Close button closes the screen directly. </li></ul><ul><li>Messages are displayed in the window from which the screen was launched. </li></ul>
    12. 12. UI Enhancements Details: Transfer Entries from Input Fields into Value Help © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>Data from the input field is transferred into the value help window and the search result is immediately displayed. </li></ul>
    13. 13. UI Enhancements Details: Sorting Entries in List Boxes Semantically © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>Semantic sorting is implemented </li></ul>
    14. 14. UI Enhancements Details: Improve Date and Time Data Entry © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>End Date can be set to “SPACE” or “unlimited” </li></ul>
    15. 15. <ul><li>Overview </li></ul><ul><li>Ease of Use </li></ul><ul><li>Personalization </li></ul><ul><li>Visual Improvements </li></ul><ul><li>New and Improved Functions </li></ul>Table of Contents © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    16. 16. UI Enhancements Details: Save Personalized Queries in Work Lists © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>The user can define and manage their own queries. </li></ul>
    17. 17. UI Enhancements Details: Personalize Fields in Forms © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>The user can hide fields and field groups in forms and display the fields again on request. </li></ul>Right-mouse click
    18. 18. UI Enhancements Details: Change Order of Work Centers © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>The user can easily change the order via drag and drop. </li></ul>
    19. 19. <ul><li>Overview </li></ul><ul><li>Ease of Use </li></ul><ul><li>Personalization </li></ul><ul><li>Visual Improvements </li></ul><ul><li>New and Improved Functions </li></ul>Table of Contents © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    20. 20. UI Enhancements Details: Grouping Fields in Advanced Search © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>The fields are grouped. </li></ul><ul><li>The headers allow quicker location of the search fields. </li></ul>
    21. 21. UI Enhancements Details: Improve Navigation in Work Center Lists © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>The list shows all entries. Scrolling is only needed, if the list gets larger than the screen size. </li></ul>
    22. 22. UI Enhancements Details: Display Units of Measure in User-Friendly Format © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>The abbreviations of the units of measure are shown in a easy to read and user-friendly format. </li></ul>
    23. 23. <ul><li>Overview </li></ul><ul><li>Ease of Use </li></ul><ul><li>Personalization </li></ul><ul><li>Visual Improvements </li></ul><ul><li>New and Improved Functions </li></ul>Table of Contents © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    24. 24. UI Enhancements Details: Show all Entries in Work Lists (> 500) © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>All entries according to the selected query are shown. </li></ul><ul><li>This enables the user to sort and filter within the complete search result of the query. </li></ul>
    25. 25. UI Enhancements Details: Enable Field Extension © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>The customer can add additional fields in tables and forms. </li></ul><ul><li>They can add their own label and a rollover explanation. </li></ul><ul><li>They can use the fields when searching. </li></ul><ul><li>The fields are predefined by SAP. </li></ul>
    26. 26. UI Enhancements Details: Provide MS Excel Export for all Work Lists © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>All work lists can exported to Microsoft Excel (version 2003 and 2007). </li></ul>© SAP 2007 / Page
    27. 27. UI Enhancements Details: Log Off Closes all ByD Windows © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>Log off closes all windows of the ByD session. </li></ul>
    28. 28. UI Enhancements Details: Delete Multiple Items in Tables © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>The user can select many table entries and delete them once. </li></ul>
    29. 29. UI Enhancements Details: Show always an Entry in Mandatory List Boxes © SAP 2008 /SAP Business ByDesign Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page <ul><li>Whenever a field with a drop down list box is mandatory no blank entry exists. </li></ul>*
    30. 30. Darren Goodman Service Adviser SAP ® Business ByDesign ™ Feature Pack 2.0 Delta Presentation Work Distribution Rules
    31. 31. Overview Level of workload distribution Granularity of Work Distribution FINE BROAD <ul><li>Level 2: Distribution along Organizational Functions </li></ul><ul><li>Users can see all documents but only receive tasks for their own department </li></ul><ul><li>Organizational Model setup </li></ul><ul><li>Level 3: Work assignment across Organizational Functions </li></ul><ul><li>Users get tasks for additional functional units (other than their own departmt.) </li></ul><ul><li>Organizational Model setup, works for assignment </li></ul>New FP2.0 <ul><li>Level 1: Global Work Assignment </li></ul><ul><li>All users with access to the Work Center share the same workload </li></ul><ul><li>No further settings for work distribution needed* </li></ul>New FP2.0 * Except managerial approver determination © SAP 2009 /SAP ® Business ByDesign ™ Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    32. 32. Features and Functions Feature / Function FP 1.2 FP 2.0 Exception based Working Model Details Work Inbox in Control Center Details Reworked Delegated Tasks in Control Center Details Reworked Task Based Work Lists Details Reworked Task Region Details Reworked Manual Task Creation Details Task Progress tracking in Approval Scenarios Details Task Progress tracking for single tasks Details Substitution / Substitution as Self-Service / Substitution Work List (Key User) Details Work Distribution Details Reworked Collaboration Window Integration Details Operations And Monitoring (Key User) Details New Task Assignment Details Reworked Context Specific Help for Task n/a New © SAP 2009 /SAP ® Business ByDesign ™ Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    33. 33. Features and Functions FP2.0: Work Inbox in Control Center <ul><li>KEY MESSAGES </li></ul><ul><li>Improved usability & features (e.g. advanced search, navigation, details pane, …) </li></ul><ul><li>Central Point of access for all tasks within the My Home context </li></ul><ul><ul><li>All Alerts, all Notifications, personally addressed tasks to the user, Clarification Requests </li></ul></ul><ul><ul><li>All completed tasks of the user (central tracking of completed tasks) </li></ul></ul>FP2.0 © SAP 2009 /SAP ® Business ByDesign ™ Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    34. 34. Features and Functions FP2.0: Task Region <ul><li>KEY MESSAGES </li></ul><ul><li>Generic UI component for seamless visualization of task in all screens </li></ul><ul><li>Shows all open tasks the user is responsible for related to the object instance in focus </li></ul><ul><li>Navigation to Task Details via Task Category icon </li></ul><ul><li>Navigation to Task execution screen (in place) </li></ul><ul><li>Indication of Task in focus </li></ul>FP2.0 FP2.0 FP2.0 In-place navigation to task execution ui © SAP 2009 /SAP ® Business ByDesign ™ Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    35. 35. Features and Functions FP2.0: Operations and Monitoring <ul><li>KEY MESSAGES </li></ul><ul><li>Monitor for unassigned items (tasks without responsibility assignment) </li></ul><ul><li>Monitoring of Automated Task with errors </li></ul><ul><li>Monitor for All items in the system </li></ul>Screenshot FP2.0 – and describe changes FP2.0 © SAP 2009 /SAP ® Business ByDesign ™ Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    36. 36. Features and Functions FP2.0: Maintenance of Work Distribution Organizational Work Distribution Rules Employee work distribution rules Works for Relationships © SAP 2009 /SAP ® Business ByDesign ™ Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    37. 37. Features and Functions FP2.0: Task Assignment <ul><li>KEY MESSAGES </li></ul><ul><li>Users see tasks in their work lists due to: </li></ul><ul><ul><li>Global work assignment of the task </li></ul></ul><ul><ul><li>Tasks are assigned to an organizational unit the user belongs to </li></ul></ul><ul><ul><li>Tasks are assigned to a user through personal responsibility </li></ul></ul><ul><ul><li>The user is processor of the task </li></ul></ul><ul><li>Tasks stay until completion in the work lists of all users who are responsible for the task. </li></ul><ul><ul><li>Tasks with global work assignment are visible in the work lists of all users with the respective work center access in which the tasks appear. </li></ul></ul><ul><ul><li>Tasks assigned to an org unit are visible in the work lists of all users belonging to the respective org unit, who have the respective work center in which the tasks appear. </li></ul></ul><ul><ul><li>Once a user starts processing a task, the task stays visible in the work lists of all responsible users, showing who is processing it. Once the task is closed (finalized), it is removed from the work lists. </li></ul></ul><ul><ul><li>Using the action “Put back” in the task details screen, the user can reinstate a task (clear processor assignment and set back to status “new”) </li></ul></ul>FP2.0 FP2.0 © SAP 2009 /SAP ® Business ByDesign ™ Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    38. 38. Features and Functions FP2.0: Context specific Help for Tasks New <ul><li>KEY MESSAGES </li></ul><ul><li>Detailed help for each task type incl. </li></ul><ul><ul><li>Scenario description </li></ul></ul><ul><ul><li>Assignment and appearance </li></ul></ul><ul><ul><li>Potential actions and results </li></ul></ul><ul><ul><li>Configuration options </li></ul></ul><ul><li>Context specific integrated in all relevant screens </li></ul>© SAP 2009 /SAP ® Business ByDesign ™ Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    39. 39. Darren Goodman Service Adviser SAP ® Business ByDesign ™ Feature Pack 2.0 Delta Presentation Mashups
    40. 40. Features and Functions Key Innovations by FP <ul><li>FP2.0 – UI Mashups (Content) </li></ul><ul><li>Support more partners for preconfigured services </li></ul><ul><ul><li>Alibaba, BusinessWire, Falk, Google, Hoover's, MapQuest, Map24, Reuters and GoYellow </li></ul></ul><ul><li>New screens with integration of web-based URL services: SRM Sourcing (Alibaba) </li></ul><ul><li>CRM Route Planning Enhancement: supporting start/end address </li></ul><ul><li>Integration with external web search providers </li></ul><ul><li>Address reverse lookup: write-back pilot (POC) </li></ul><ul><ul><li>Get address from name: Search and get address (Yahoo.com Local) </li></ul></ul><ul><li>FP2.0 – UI Mashups (UI and Configuration) </li></ul><ul><li>New “Web Services” menu providing access to configured web-based services </li></ul><ul><li>Display web service as context link/link group on UI </li></ul><ul><li>BC View Enhancement: </li></ul><ul><ul><li>Auto-detect web services URL </li></ul></ul><ul><ul><li>Maintenance for service provider and service icon </li></ul></ul><ul><ul><li>Support external web search </li></ul></ul>© SAP 2009 /SAP ® Business ByDesign ™ Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    41. 41. Features and Functions Company Financial & Business Information <ul><li>KEY MESSAGES </li></ul><ul><ul><li>Support screens: Supplier, Account, Contact </li></ul></ul><ul><ul><li>User scenarios: Company Information, Company News, Stock Quote, Financial Statement, Analyst Research </li></ul></ul><ul><ul><li>Preconfigured services by partners </li></ul></ul><ul><ul><li>Hoover’s, Reuters, Google, Morningstar, BusinessWire </li></ul></ul>© SAP 2009 /SAP ® Business ByDesign ™ Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    42. 42. Features and Functions Web Map: Map/Directions <ul><li>KEY MESSAGES </li></ul><ul><ul><li>Support screens: Supplier, Account, Contact, Employee Contact </li></ul></ul><ul><ul><li>Support formatted address / individual address field e.g. country, state, city, postal code, street </li></ul></ul><ul><ul><li>Preconfigured services by partners </li></ul></ul><ul><ul><li>MapQuest, Google, Falk, Map24 </li></ul></ul>© SAP 2009 /SAP ® Business ByDesign ™ Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    43. 43. Features and Functions Route Planner <ul><li>KEY MESSAGES </li></ul><ul><ul><li>Field Service and Repair - Order Pipeline – Route Planning (support start/end address) </li></ul></ul><ul><ul><li>Support formatted address </li></ul></ul><ul><ul><li>Preconfigured services by partners </li></ul></ul><ul><ul><li>MapQuest, Google </li></ul></ul>© SAP 2009 /SAP ® Business ByDesign ™ Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    44. 44. Features and Functions Sourcing <ul><li>KEY MESSAGES </li></ul><ul><ul><li>Supplier Base - Supplier OIF – Product Category Life Cycle </li></ul></ul><ul><ul><li>Preconfigured services by partners </li></ul></ul><ul><ul><li>Alibaba </li></ul></ul>© SAP 2009 /SAP ® Business ByDesign ™ Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    45. 45. Features and Functions Address Reverse Lookup by Name/Phone <ul><li>KEY MESSAGES </li></ul><ul><ul><li>Support screens: New Supplier, New Account, New Contact </li></ul></ul><ul><ul><li>Preconfigured services by partners </li></ul></ul><ul><ul><li>Search and Get Address (GoYellow), Find Address by Phone (GoYellow) </li></ul></ul>© SAP 2009 /SAP ® Business ByDesign ™ Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    46. 46. Features and Functions Address Reverse Lookup: Write back <ul><li>KEY MESSAGES </li></ul><ul><ul><li>Support screens: New Supplier, New Account, New Contact </li></ul></ul><ul><ul><li>Write back data from external services (POC) </li></ul></ul><ul><ul><li>Search and Get Address (Yahoo.com Local) </li></ul></ul>© SAP 2009 /SAP ® Business ByDesign ™ Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    47. 47. Features and Functions Search Provider: External Web Search <ul><li>KEY MESSAGES </li></ul><ul><ul><li>Integration with external web-based search providers </li></ul></ul><ul><ul><li>Search by SAP (Business Community, SAP.com) </li></ul></ul><ul><ul><li>Search by preconfigured partners (Alibaba, Google) </li></ul></ul>© SAP 2009 /SAP ® Business ByDesign ™ Delta Learning for Feature Pack 2.0 confidential Capabilities described here are subject to change without notice Page
    48. 48. Darren Goodman Service Adviser SAP ® Business ByDesign ™ Feature Pack 2.0 Delta Presentation Support Interaction
    49. 49. <ul><li>Solution Search through Case Documents </li></ul><ul><li>Direct Sending of Incidents by Key-Users </li></ul><ul><li>Screen Capture Tool </li></ul>New Features in Support For FP2.0
    50. 50. End-User & Key-User – New FP 2.0 Feature: Case Document Search <ul><li>During incident creation it is now possible for End-Users to also search for solutions in SAPs Case Document Library. </li></ul><ul><ul><li>Through that a direct access to SAPs knowledge base for all known solutions for ByD is possible </li></ul></ul><ul><li>It is strongly recommended to perform in addition to a knowledge search in the Help Center also a Case Document Search before creating an incident. </li></ul>
    51. 51. Direct Sending of Incidents by Key-Users
    52. 52. Capture Screen Shot

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