Deltek Insight 2012: How do We get People to Share?

410 views
308 views

Published on

“How do we get people to share?” This is a perennial question in architecture and engineering firms, whether you are talking about project managers sharing project information with marketing, partners sharing leads with each other, staff posting on the intranet, or leaders writing blog posts or tweeting on behalf of the firm. Knowledge Architecture has been researching this question for several years. In this presentation, we will share our findings on what the top performing firms do differently. We’ll address questions such as: What can top performers teach us about structuring and motivating knowledge and information management teams? How do top performing firms consistently generate more value by capturing more knowledge and information than their less effective peers? We hope you join us. Beginner Level.

Published in: Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
410
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
7
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide
  • Two Last Things
  • Deltek Insight 2012: How do We get People to Share?

    1. 1. How do we get people to shareknowledge?Christopher Parsons, Founder and CEO, KnowledgeArchitecturePS-111
    2. 2. Today’s AgendaPART ONE: Applied ResearchPART TWO: Conceptual Framework—The Building Blocks ofConnected PracticesPART THREE: Case Studies of Highly Connected Practices
    3. 3. About Knowledge Architecture CHRISTOPHER PARSONS FOUNDER AND CEO KNOWLEDGE ARCHITECTUREMissionWe build knowledge networks for architects andengineers.SynthesisA social intranet for architects and engineers.Vision Connector SuiteA suite of tools for integrating Deltek Visionwith common industry technology such asAxomic OpenAsset, Newforma Project Center,Constant Contact, and Microsoft ActiveDirectory.
    4. 4. Knowledge Architecture Technology Overview Synthesis Synthesis Websites,Social Intranets Intranets, Mobile (Intranet) Mobile AppsWebsites, (Intranet)Mobile Apps SharePoint iOS / Android CMSEnterprise Information Nexus APIManagement Platform Nexus ServerVision Connector Suite Active Directory DV :: AD DV :: CC Constant Contact Deltek Vision DV :: NPC DV :: OA Newforma OpenAsset
    5. 5. Research ProgramsThe Future of Practice Building Highly Connected PracticesKA Connect’s mission is to help the AEC industry The mission of KA Advance is to help our clientsunderstand ―what’s next?‖ We profile innovative build more connected practices throughfirms and individuals who are pushing the edge of research, writing, and community events.practice, particularly in the areas of R&D, Annual Conference and Local WorkshopsMarketing, Knowledge Management, and Forums for Knowledge Architecture’s clients to shareTechnology. best practices, shape our product roadmap, and meetAnnual Conference the development team.KA Connect 2013, a research, marketing,knowledge, and technology conference for theAEC industry.May 2013, San Francisco
    6. 6. Research Questions…that have very little to do with software …but are critical to our clients’ success.―How do architects and engineers create, market, and scaleknowledge for long-term, sustainable competitive advantage?‖―How do we get people to share knowledge?‖―What does a successful intranet / knowledge managementteam look like?‖―What is the state of R&D in architecture and engineering?‖―How and why do architects and engineers use social media?‖
    7. 7. Research Questions―How do we get people to share knowledge?‖
    8. 8. PART ONE:APPLIED RESEARCH
    9. 9. Intranet Maturity Model (What knowledge?) (Where is your firm?)Level Artifacts 5 Knowledge Engine Farm League for Thought Leadership, External Communications, Social Media Training Wheels 4 Knowledge Communities Connective Tissue for Communities of Practice, Interest Groups, Initiatives (Replaces e-mail lists) 3 Campfire Internal Communications, Project and People News, Awards, Softball Scores, Habitat For Humanity 2 Yellow Pages Who knows what? How many of X have we done? Who was the Structural Engineer? Who knows who? 1 Essential Content Practice Manual, Best Practices, Standards, Checklists, Employee Handbook, Benefits, Policies and Procedures
    10. 10. 5 – Knowledge EngineIntranet Maturity Model 4 – Knowledge Communities 3 – Campfire 2 – Yellow Pages 1 – Essential Content ?
    11. 11. Diffusion TheoryEverett Rogers(1931-2004) First Edition, 1962
    12. 12. Diffusion Theory
    13. 13. Chasm TheoryGeoffrey MooreThe Chasm Group First Edition, 1991
    14. 14. Chasm Theory
    15. 15. Chasm Theory The ChasmTechnology Visionaries Pragmatists Conservatives SkepticsEnthusiasts Early ―Market‖ Mainstream ―Market‖
    16. 16. 5 – Knowledge EngineIntranet Maturity Model 4 – Knowledge Communities 3 – Campfire 2 – Yellow Pages 1 – Essential Content
    17. 17. 5 – Knowledge EngineIntranet Maturity Model 4 – Knowledge Communities 3 – Campfire 2 – Yellow Pages 1 – Essential Content Technology Visionaries Pragmatists Conservatives Skeptics Enthusiasts Diffusion of Adoption
    18. 18. 5 – Knowledge Engine 8 IMM ScoreIntranet Maturity Model 4 – Knowledge Communities 3 – Campfire 2 – Yellow Pages 1 – Essential Content Technology Visionaries Pragmatists Conservatives Skeptics Enthusiasts Diffusion of Adoption
    19. 19. 5 – Knowledge Engine 9 IMM ScoreIntranet Maturity Model 4 – Knowledge Communities 3 – Campfire 2 – Yellow Pages 1 – Essential Content Technology Visionaries Pragmatists Conservatives Skeptics Enthusiasts Diffusion of Adoption
    20. 20. 5 – Knowledge Engine 11 IMM ScoreIntranet Maturity Model 4 – Knowledge Communities 3 – Campfire 2 – Yellow Pages 1 – Essential Content Technology Visionaries Pragmatists Conservatives Skeptics Enthusiasts Diffusion of Adoption
    21. 21. 5 – Knowledge Engine 21 IMM ScoreIntranet Maturity Model 4 – Knowledge Communities 3 – Campfire 2 – Yellow Pages 1 – Essential Content Technology Visionaries Pragmatists Conservatives Skeptics Enthusiasts Diffusion of Adoption
    22. 22. Research Questions1) What can we learn from the most mature intranets?2) What can we learn from the category leaders?3) What can we learn from highly connected practices?
    23. 23. PART TWO:CONCEPTUAL FRAMEWORK
    24. 24. The Building Blocks of Connected Practices Leadership Knowledge Communities Knowledge Operations InfrastructureAnalog Digital
    25. 25. PART THREE:CASE STUDIES
    26. 26. The Building Blocks of Connected Practices Leadership Knowledge Communities Knowledge Operations InfrastructureAnalog Digital
    27. 27. 1. EXECUTIVE SUPERMODELS
    28. 28. Executive Supermodels Leadership Buy-in SpectrumOpen Passive Neutral Tacit/Financial ExecutiveHostility Resistance Support Supermodels Carl Davis President & CEO Array Healthcare Facility Solutions
    29. 29. 2. TRANSPARENCY
    30. 30. 3. #KUDOS
    31. 31. The Building Blocks of Connected Practices Leadership Knowledge Communities Knowledge Operations InfrastructureAnalog Digital
    32. 32. 4. COMMUNITIES OF PRACTICE
    33. 33. 5. COLLABORATIVE MARKETING
    34. 34. 6. #RAT
    35. 35. The Building Blocks of Connected Practices Leadership Knowledge Communities Knowledge Operations InfrastructureAnalog Digital
    36. 36. 7. SOCIAL MEDIA FARM LEAGUE
    37. 37. 8. KNOWLEDGE MANAGENT IS A TEAM SPORT
    38. 38. 9. INTEGRATED RESEARCH,MARKETING, AND KNOWLEDGE MANAGEMENT
    39. 39. Wrapping Up
    40. 40. ―How do we get people to share?‖
    41. 41. The Building Blocks of Connected Practices Leadership Knowledge Communities Knowledge Operations InfrastructureAnalog Digital
    42. 42. Case Studies of Highly Connected Practices1. Executive Supermodels Closing2. Transparency Thoughts?3. #Kudos4. Communities of Practice5. Collaborative Marketing6. #RAT7. Social Media Farm League8. Knowledge Management is a Team Sport9. Integrated Research, Marketing, and Knowledge Management
    43. 43. Call to Action1) Visit us at the Expo Hall2) Follow us on Twitter – @karchitecture3) Go connect your practice!
    44. 44. Thank You!CHRISTOPHER PARSONS FOUNDER AND CEO cparsons@knowledge-architecture.com KA CONNECT www.ka-connect.com

    ×