13.3 Writing Code Ethics

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NCVPS
Module 13

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13.3 Writing Code Ethics

  1. 1. Writing Your Code of Ethics <ul><li>Your code of ethics should contain clear, understandable, fair guidelines. </li></ul><ul><li>For this project, include a section for each of the following: </li></ul><ul><ul><li>Customer treatment </li></ul></ul><ul><ul><li>Employee behavior </li></ul></ul><ul><ul><li>Community responsibility </li></ul></ul>
  2. 2. Writing Your Code of Ethics <ul><li>Your document should contain the following: </li></ul><ul><li>Give a t itle </li></ul><ul><li>Label each section </li></ul><ul><ul><ul><li>Example: Customer Treatment </li></ul></ul></ul><ul><li>Number or bullet items </li></ul><ul><li>Provide examples of the policy statements to clarify any questions. </li></ul>
  3. 3. Customer Treatment <ul><li>Some examples include: </li></ul><ul><li>Treat customer with respect--You want their business </li></ul><ul><ul><li>How do you handle questionable returns? </li></ul></ul><ul><ul><li>What do you do if you think the customer is not truthful about an issue? </li></ul></ul><ul><ul><li>How are refunds handled—cash, store credit, etc. </li></ul></ul><ul><ul><li>Do you have public restrooms? </li></ul></ul><ul><li>Notify customers of possible dangers with products you have sold </li></ul><ul><ul><li>How will you make customers aware of recalls. </li></ul></ul><ul><ul><li>What will you do if you have items that are questionable in your business? </li></ul></ul>
  4. 4. Customer Treatment <ul><li>Handle disputes about products/services fairly. </li></ul><ul><ul><li>Try to see the customer’s side. </li></ul></ul><ul><ul><li>Is it every appropriate to argue with a customer? </li></ul></ul><ul><li>Think of situations you have encountered, and develop a policy for that situation. </li></ul>
  5. 5. Employee Behavior <ul><li>Some examples include: </li></ul><ul><li>Attendance policy </li></ul><ul><ul><li>If you have sick leave, how much? </li></ul></ul><ul><ul><li>How do you plan for vacation time? </li></ul></ul><ul><ul><li>What do you do when 2 people want the same week? </li></ul></ul><ul><ul><li>What holidays will you honor? </li></ul></ul><ul><ul><li>Any plans for religious holiday ? </li></ul></ul><ul><ul><li>How do you handle tardiness? </li></ul></ul>
  6. 6. Employee Behavior <ul><li>Cell phone and/or private calls </li></ul><ul><ul><li>Can an employee have a cell phone while working? </li></ul></ul><ul><ul><li>How will the number of private calls be monitored? </li></ul></ul><ul><ul><li>Can cells phones be on during meetings? </li></ul></ul>
  7. 7. Employee Behavior <ul><li>Dress codes </li></ul><ul><ul><li>What is appropriate dress for your workplace? </li></ul></ul><ul><ul><li>Can employees have body piercings and/or tattoos? </li></ul></ul><ul><ul><li>What type of dress is not appropriate? </li></ul></ul><ul><ul><li>Will the company furnish any type of required dress? </li></ul></ul>
  8. 8. Employee Behavior <ul><li>Reprimand policy </li></ul><ul><ul><li>How will you handle employees in violation of code of ethics? </li></ul></ul><ul><ul><ul><li>Write up </li></ul></ul></ul><ul><ul><ul><li>Demerits </li></ul></ul></ul><ul><ul><ul><li>Dock pay </li></ul></ul></ul><ul><ul><li>Is there an appeal process to a reprimand? </li></ul></ul><ul><ul><ul><li>What rights does the employee have? </li></ul></ul></ul><ul><ul><ul><li>Who will hear an appeal? </li></ul></ul></ul>
  9. 9. <ul><ul><li>Community Responsibility </li></ul></ul><ul><li>How will you encourage employees to support the community? </li></ul><ul><ul><li>Will you match contributions to community organizations? </li></ul></ul><ul><ul><ul><li>Which ones will you support? </li></ul></ul></ul><ul><ul><ul><li>Is there a limit to your contribution? </li></ul></ul></ul>
  10. 10. Community Responsibility <ul><ul><li>Do you encourage community participation and give monetary support? </li></ul></ul><ul><ul><ul><li>Will your provide a coach and uniforms for a softball team? </li></ul></ul></ul><ul><ul><ul><li>Can employees participate in a Walk-a-Thon for March of Dimes and provide a contribution from the company? </li></ul></ul></ul>
  11. 11. Community Responsibility <ul><ul><li>Will you provide goods/services to charitable organizations ? </li></ul></ul><ul><ul><ul><li>Can employees donate time to charitable organization? </li></ul></ul></ul><ul><ul><ul><li>Do you provide a product that could be of benefit to an organization in your community? </li></ul></ul></ul>
  12. 12. Community Responsibility <ul><ul><li>4. What can your small business do to make your community a better place? </li></ul></ul><ul><ul><ul><li>Will you sponsor a blood drive? </li></ul></ul></ul><ul><ul><ul><li>How can you benefit the schools in your area? </li></ul></ul></ul><ul><ul><ul><li>How can you encourage your employees to volunteer in their community? </li></ul></ul></ul>
  13. 13. Write Your Code of Ethics <ul><li>Using the information in this presentation as a guide, you are now ready to write a code of ethics. </li></ul><ul><li>Remember that each code written must be clear and concise so that it is understood by everyone involved. </li></ul><ul><li>Be sure to use good grammar skills. </li></ul>

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