13.3 Writing Code Ethics
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13.3 Writing Code Ethics

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Small Business

Small Business
NCVPS
Module 13

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13.3 Writing Code Ethics Presentation Transcript

  • 1. Writing Your Code of Ethics
    • Your code of ethics should contain clear, understandable, fair guidelines.
    • For this project, include a section for each of the following:
      • Customer treatment
      • Employee behavior
      • Community responsibility
  • 2. Writing Your Code of Ethics
    • Your document should contain the following:
    • Give a t itle
    • Label each section
        • Example: Customer Treatment
    • Number or bullet items
    • Provide examples of the policy statements to clarify any questions.
  • 3. Customer Treatment
    • Some examples include:
    • Treat customer with respect--You want their business
      • How do you handle questionable returns?
      • What do you do if you think the customer is not truthful about an issue?
      • How are refunds handled—cash, store credit, etc.
      • Do you have public restrooms?
    • Notify customers of possible dangers with products you have sold
      • How will you make customers aware of recalls.
      • What will you do if you have items that are questionable in your business?
  • 4. Customer Treatment
    • Handle disputes about products/services fairly.
      • Try to see the customer’s side.
      • Is it every appropriate to argue with a customer?
    • Think of situations you have encountered, and develop a policy for that situation.
  • 5. Employee Behavior
    • Some examples include:
    • Attendance policy
      • If you have sick leave, how much?
      • How do you plan for vacation time?
      • What do you do when 2 people want the same week?
      • What holidays will you honor?
      • Any plans for religious holiday ?
      • How do you handle tardiness?
  • 6. Employee Behavior
    • Cell phone and/or private calls
      • Can an employee have a cell phone while working?
      • How will the number of private calls be monitored?
      • Can cells phones be on during meetings?
  • 7. Employee Behavior
    • Dress codes
      • What is appropriate dress for your workplace?
      • Can employees have body piercings and/or tattoos?
      • What type of dress is not appropriate?
      • Will the company furnish any type of required dress?
  • 8. Employee Behavior
    • Reprimand policy
      • How will you handle employees in violation of code of ethics?
        • Write up
        • Demerits
        • Dock pay
      • Is there an appeal process to a reprimand?
        • What rights does the employee have?
        • Who will hear an appeal?
  • 9.
      • Community Responsibility
    • How will you encourage employees to support the community?
      • Will you match contributions to community organizations?
        • Which ones will you support?
        • Is there a limit to your contribution?
  • 10. Community Responsibility
      • Do you encourage community participation and give monetary support?
        • Will your provide a coach and uniforms for a softball team?
        • Can employees participate in a Walk-a-Thon for March of Dimes and provide a contribution from the company?
  • 11. Community Responsibility
      • Will you provide goods/services to charitable organizations ?
        • Can employees donate time to charitable organization?
        • Do you provide a product that could be of benefit to an organization in your community?
  • 12. Community Responsibility
      • 4. What can your small business do to make your community a better place?
        • Will you sponsor a blood drive?
        • How can you benefit the schools in your area?
        • How can you encourage your employees to volunteer in their community?
  • 13. Write Your Code of Ethics
    • Using the information in this presentation as a guide, you are now ready to write a code of ethics.
    • Remember that each code written must be clear and concise so that it is understood by everyone involved.
    • Be sure to use good grammar skills.