Redefining Client Management In The Enterprise


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As Dell transitions from a computer company to a one-stop solutions provider, we’re redefining client management. A growing community needs to cut costs while expanding choices that fuel change. Dell is on the front lines providing the hardware, software, and services to make those changes happen. Take a new look at client management:

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  • Dell’s transition to a services company is driving demand for flexible computing options internally. A growing community of Developers, Outsourcers, Acquisitions, and the need to cut costs while expanding choice is fueling change. This will include more device choices based on user profile, BYOD solutions, VDI, and more granular network access based on the device.
  • Timing:3 minutesScript:A series of technology trends is leading to rapid progress and change in the technology we use at home, which in turn is influencing how we expect to use technology for work and driving the consumerization of IT. As these technology trends converge with social and business trends, the role that technology plays throughout our lives will continue to evolve.The computing ecosystem. Our view of what defines a computer is changing as previously “unintelligent” objects are gaining intelligence, becoming connected, and joining the ecosystem of computing. We are entering the era of an “Internet of things” in which almost any object can be connected to the Internet and collect data that contributes to a global web of knowledge. Virtually every type of product is becoming part of the computing ecosystem—from cars, phones, and houses to scales, cameras, power meters, and televisions. Many of the computers you’ll interact with in the future will be in devices that we don’t think of as computers today. In effect, computing is becoming increasingly invisible.The explosion of data. The immense number of digital devices in our world is driving an explosion in data. Deep analysis of this vast amount of data is enabling computers to begin to understand the physical world and to behave in a more human way, anticipating our needs and understanding our intentions. Natural interaction. More natural ways to interact with technology are rapidly emerging—multitouch, voice, vision, gestures, and many more. This means that for the first time, computing will adapt to us and demonstrate some degree of “intelligence.” This trend will see computers shift from being tools to being helpers, performing tasks on our behalf based on an awareness of the environments we are in and the context of our actions. Ultimately, this will enable computing interfaces that are far more natural and increasingly simple to use, helping eliminate the learning curve of today’s technology. Pervasive displays. New display technologies will give rise to displays that are light, portable, flexible and cheap. We’ll carry a screen around with us as easily as we carry a magazine today, and we’ll take for granted the fact that screens are embedded wherever they might be useful—whether we’re at home, at work, on the move, or in public spaces. And ubiquitous connectivity will automatically link our information to those screens when we want to use them. Social computing. Social computing has already changed how we create and maintain our connections with others. But the world of social computing remains highly fragmented. The lack of integration creates frustrating disconnects that are inevitable when we are forced to switch between services and applications to stay up to date. Social computing will undergo a dramatic transformation as technology advances make it possible to weave our social lives more deeply and more seamlessly into every aspect of our digital lives, so that information from our social networks can provide insights to guide us in the real world and online. Social networking itself will also change, becoming far more visual and less text-centric.Cloud computing. With its massive data centers, cloud computing delivers virtually infinite resources, providing the storage capacity and processing power to tackle some of the world’s toughest problems in healthcare, the environment, energy, scientific discovery, and many other fields. A hub for all data and information, it will enable us to capture, store, index, parse, and recall as much of our day-to-day lives as we choose to share. It will also provide a platform for orchestrating the flow of information and technology across our lives so that we always have instant access to the tools and information that we need. Fundamental breakthroughs in massively parallel computing will enable us to see patterns in data that can make actionable intelligence more prevalent.Ubiquitous connectivity. Increasingly we will be connected at all times to people, information, services and applications without requiring any specific action on our part. This will liberate the information that we have created ourselves and unlock any information from any source that might be relevant to where we are and what we are trying to accomplish, bringing everything we need together seamlessly in the form that is most useful. SLIDE TRANSITIONConsumerization brings a lot of challenges. Let’s look at these challenges.<CLICK>
  • Redefining Client Management In The Enterprise

    1. 1. Redefining client management in the enterprise Pat Quigley Director, Information Technology 2013
    2. 2. Dell Global Client – The challenge • • • • SCCM Self Service SW Install OS Image Deployment Image Apps/Tasks Monthly Patching • Policy Enforcement • App/OS Hardening • Automate Configuration Group policy Users Single Global Image • 90K • Global • Corp/MFG/M&A Device Mix • • • • • 132K Devices Desktops `40% Notebooks `58% Tablets < 2% Thin < 1% Support • • • • Self Service Service Desk Onsite L1 / L2 / L3 Win7 / Win8 Security • • • AV / HIPS • Disk Encryption Current - Global, automated, and highly standardized IT shop, limited choice Future – Choice, flexible computing, fuel growth, efficiency, maintain strengths 2013
    3. 3. 2013
    4. 4. Internal drivers for change • • Growth in number of developers, outsourcers, and acquisitions Work around IT Faster solutions IT Drive down costs while expanding computing choices • Dell on Dell • Productive client required ….anytime, any device, anywhere • Leverage latest technology and capabilities • Video conferencing & whiteboard as standard Productivity Employee experience / choice (BYOD) • Create shadow IT • Security issues • Complexity • Lack of support 2013 Exceptions Developers 4% M&A 4% BYOD 13% Outsourcing Cost control 4% 4% Standard devices 71%
    5. 5. Approach to transition Path of evolution over revolution 1 2 3 2013 Enable flexible computing and choice Transform our support model Maintain our strengths: • Security • Productivity • Automation • Cost management
    6. 6. Dell Transition - Summary Device standardization and policy enforcement New device transition • Phase 1: standardize 6 device configurations • Systems will run Windows 8.0 and Windows 7 • Leverage Dell-on-Dell solution for corporate standard system • Self service ordering via Premier pages • Transition to new models aligned to product availability and stock depletion • Manage new models delivery expectation • Stand up corporate standard device exec steering committee (IT , BUs and Finance) 2013 Policy enforcement • Leadership communication supporting approvals for Standards only • Rejections for nonstandard requests is key to guarantee optimal cost savings Execution steps • Policy communication • Device Standards and BYOD Blog • Device Standard Review • Board Kick off – objectives and timelines • FY15 Roadmap deliverables
    7. 7. Client user profiling Users requiring limited access to Dell domain. Early in integration cycle. Users requiring desktop resources for limited Duration. Productivity 2013 M&A Contractors Temp. staff Cost Control • Feeds into Dell’s BYOD plans • Solution for remote Standardized employee Dell Option • Solution to accelerate test/dev • Solution for Dell Factory Security Management
    8. 8. Addressing BYOD – impact on organization IT Finance 2013 Legal HR
    9. 9. Client management in 2014 Secondary Device Primary Devices What changes • Expand corporate choices based on user profiles • BYOD – move security & trust from the device to the container • VDI – enable thin clients & developers • Primary device – full access • Secondary device – partial access • What remains • Maintain Strengths – patching, software distribution, automation, and standards 2013 Managed Corp Owned Primary Devices Managed Corp Owned Expanded Choose Unmanaged Corp Owned Primary Device Secondary Devices BYOD BYOD Personal Owned Personal Owned VDI Enable Thin Clients & Labs Primary Devices
    10. 10. What will change to transform our support model? On-site Intra-site Zero Trust Network Off-site Internet accessible portals Peer-to-peer community VPN Self-service automation Enterprise resources VDI hypervisor Connect 2013 Image management Support Provision • • • • • • • IT support within the container Device self support Zero Trust wireless and VPN Internet accessible Social communities for support Self-service and automation Additional image management
    11. 11. Corporate Device Standards • Implement User profile based Client catalog • Eliminate exceptions ensuring better client supportability & cost management • Quarterly review with PG & Exec leads to ensure we continue to cover all std use cases and proactively plan migration to latest Dell products / offerings • Recognize that client refresh cycles are shortening. Notebook System: Travel Notebook Desktop Latitude E7440 Latitude E7420 OptiPlex 9010 Win 8.0/ Win 7 Win 8.0/ Win 7 Win 7 OS: Approved User: Standard Worker / Standard Worker Frequent Travelers Standard Worker 2013 Mobile Workstation Engineering Desktop Precision M4700 Precision 3 Series Ultra-portable Notebook Tablet Thin Client XPS 13 Venue 11 Pro* Wyse T10* Win 7 Win7 Win 8.0/ Win 7 Win 8.1 VDI Developers Developers Executives Customer Facing / Exec Secondary device Factory / Call Center * Adoption as a standard device will take place post-launch / image readiness and testing.
    12. 12. Let’s get started Meet with Dell subject matter experts at the Solution Showcase Gain hands on experience, see demonstrations of shown devices at the Solution Showcase Schedule a post-event Whiteboard Session to address your specific requirements. Contact your account team for details Visit a Dell Solution Center near you: Austin • New York City • Washington D.C. Chicago • Santa Clara • Mexico City • Sao Paolo Visit 2013
    13. 13. Q&A 2013
    14. 14. 2013