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Picture-Perfect IT Management
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Picture-Perfect IT Management

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Shutterfly deploys a Dell systems management appliance and Dell servers to help simplify IT management, heighten IT visibility and improve website availability — delivering an outstanding experience …

Shutterfly deploys a Dell systems management appliance and Dell servers to help simplify IT management, heighten IT visibility and improve website availability — delivering an outstanding experience that brings customers back for more. Learn more: http://del.ly/PicturePerfectITManagement

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  • 1. 32 2014 Issue 02 | Dell.com/powersolutions Customer perspective S hutterfly, Inc., is a leading manufacturer and digital retailer of high-quality personalized products and services. The company’s primary brand is Shutterfly, a website that allows consumers to upload, edit, organize, share and preserve digital photos. “Shutterfly is 100 percent online and 100 percent dependent on technology that’s high-performing, functional and cost-effective,” says Geoffrey Weber, the company’s CIO. To give customers the best possible experience, the company’s website must be highly available and responsive. “They only have a finite amount of time to get a holiday card finished, and if they’re not having a great experience, they’re not coming back,” says Weber. To improve the customer experience, Shutterfly, Inc. wanted to increase server reliability, particularly during peak periods such as holidays. Additionally, because of steady growth, the company wanted to simplify IT management by finding a new systems management solution. Keeping up with demand “As we evaluated a number of organizations, Dell kept rising to the top in terms of the quality, performance and cost of the equipment,” Weber says. As a result, Shutterfly, Inc. uses Dell PowerEdge R710 and PowerEdge R720xd servers to manage internal storage and to power its website. It also has implemented the Dell KACE K1000 Systems Management Appliance to automate software distribution and patching, as well as to ease inventory and asset management of 1,400 employee desktop PCs and laptops. In fact, Shutterfly, Inc. powers its entire IT infrastructure with Dell. “Dell is the technology at the core of all of our brands,” Weber remarks. “By standardizing on Dell PowerEdge servers, we gave our data center Shutterfly deploys a Dell systems management appliance and Dell servers to help simplify IT management, heighten IT visibility and improve website availability — delivering an outstanding experience that brings customers back for more. Shutterfly, Inc. Picture-perfect IT management Reprinted from Dell Power Solutions, 2014 Issue 2. Copyright © 2014 Dell Inc. All rights reserved.
  • 2. Dell.com/powersolutions | 2014 Issue 02 33 team the ability to predictably scale and understand how many servers they need to provision for our peak season.” Dell hardware also enables the company to ensure high availability of its website. “Soon after we implemented the Dell servers in our data center, we saw our availability in peak season go from a miserable number to close to 100 percent uptime,” says Weber. “At the end of the day, that is fundamentally the most important thing for our company from a revenue perspective.” With higher uptime, the company’s customers now have a better overall experience. “If our customers don’t have a great experience, they will find another site, and we don’t want that,” says Weber. “We can deliver a more reliable experience with the Dell solution, so customers will keep coming back.” Getting the inside view The Shutterfly, Inc. IT team now has a better picture of the company’s IT infrastructure, thanks to the KACE appliance. “We didn’t have visibility into the environment previously, but with the KACE appliance, we get a 360-degree view of everything,” Weber says. “With KACE, we were able to look at all our licensed software and see that many people weren’t using software we were paying for.” Because of the KACE appliance’s automated software updating and patching capabilities, the company does not need to hire additional IT resources to manage its growing infrastructure. The appliance also enables Shutterfly, Inc. to improve its software compliance. “For example, we can see if there’s software running on someone’s laptop that shouldn’t be installed,” says Weber. “As we continue to grow, we’ll be able to make sure that we can maintain our internal policies.” That growth includes Dell. “We’ll continue to have conversations with Dell as we scale and evolve,” Weber says. “The end-to-end experience with Dell has been great, from acquiring hardware and getting it installed to having it supported. Dell hits on all those things very solidly, and we are enthusiastic about our relationship.” “Soon after we implemented the Dell servers in our data center, we saw our availability in peak season go from a miserable number to close to 100 percent uptime.” —Geoffrey Weber CIO, Shutterfly, Inc. February 2014 Preserving precious memories Discover how Shutterfly, Inc. standardized on flexible and reliable Dell servers to scale predictably — helping the company meet critical peak period demand and deliver a high-quality site experience. youtu.be/LDCbuk-kqlo Dell, KACE and PowerEdge are trademarks of Dell Inc. BrandonMcGanty/Shutterfly,Inc. Reprinted from Dell Power Solutions, 2014 Issue 2. Copyright © 2014 Dell Inc. All rights reserved.

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