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Next generation of client computing: How to Be Ready - Kirk Schell Vice President, End User Computing Products, Brett Hansen Executive Director, Software Planning/Marketing

by Dell Enterprise on Dec 11, 2012

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Next generation of client computing: How to Be Ready - ...

Next generation of client computing: How to Be Ready -

Kirk Schell, Vice President, End User Computing Products

Brett Hansen, Executive Director, Software Planning/Marketing

Only Dell offers the complete portfolio ofsolutions to address these challenges

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Windows 8 is here, and with it, touch devices in the enterpriseNew ways of delivering apps – to your employees and your customersConstantly connected is now reality, and it is your end users’ expectationBYOD is happening, whether it’s planned for or notStat: 96.38 million enterprise tablets expected to ship worldwide in 2016Source: Infinite Research; Worldwide Enterprise Tablet Market ForecastStat: 1.84 billion; number of smart connected devices; > 2X of 2011Source: http://www.idc.com/getdoc.jsp?containerId=prUS23398412Stat:3.3 is the average number of devices owned in a consumerized environment Source: http://content.dell.com/us/en/corp/d/corp-comm/the-evolving-workforce.aspxStat: 182.7 billion mobile app downloads by 2015Source: IDC: http://www.idc.com/getdoc.jsp?containerId=228221Stat: 200 million employees bring their own device to workSource: Forrester: http://www.forrester.com/Mobile+Is+The+New+Face+Of+Engagement/fulltext/-/E-RES60544?docid=60544
Maximum manageability, Gain efficiency- throughout the PC Lifecycle with Dell’s suite of automated tools Do it your way - Industry-leading integration with the infrastructure & tools you already useBreaking boundaries – Dell-exclusive vPro extensions expand remote manageability & save you timeRecent 3rd party testing of Dell Client Integration Pack integration with Microsoft SCCM showed:77% fewer steps to import drivers55% fewer steps to import vital Win PE drivers46% fewer steps to create task sequences Seconds vs. Hours - Recent 3rd party testing of Dell unique vPro extensions compared to HP/Lenovo showed: HP/Lenovo – 35 seconds of active work PER SYSTEM to make a configuration change with vPro (extrapolated to 5 hours to modify 500 systems)Dell unique extensions – 75 seconds of active work – ONE TIME EFFORT – for 500 or 5000! (extrapolated to 59 minutes total time for 500 systems as 1:many background process takes 7 seconds per system to process)
$49,246 average value per lost laptop, comprised of:Data breachesLost intellectual propertyLost productivityDetection costsPotential regulatory expensesData breaches account for 80%+ of the total costOne laptop is stolen every 53 seconds and 57% were not protected with mobile security features Source: Ponemon Institute StudySecurity, is of course, top of mind. The protection of corporate and customer data is essential to the health of any business. But security is difficult and costly to manage and deploy, and may interfere with everyday IT processes. Consider some statistics:Almost 12 million personal records were exposed in 2011 in the US alone – and that was only what requires reporting (Privacy Rights Clearinghouse)The loss of those records has resulted in billions of dollars worth of pending lawsuits (Privacy rights clearing house), not to mention fines and other costs associated with theseCompliance is increasing and customers are grappling with how to allow new devices on their networkCost of a data breach per record is $214 81 percent of organizations in a survey say that negligent or malicious employees or other insiders have been responsible for at least one data breach within their organizations over the past two years. (Ponemon, Jan. 2012)Participating organizations in a survey reported that in a 12-month period 86,455 laptops were lost or missing, according to participants. The average value of one lost laptop is $49,246 (Ponemon, Sept 2010)ftp://download.intel.com/technology/product/cost_of_a_lost_laptop.pdfOne laptop is stolen every 53 seconds; 57% were not protected with mobile security features (KensingstonInfographic (here))75% - Forrester: IT Operations 2009: An Automation Odyssey, July 24, 2009$4.5 bln potential cost from medical breaches alone since 2009 (HHS (here), Ponemon) Source: Intel/Ponemon study “The Cost of a Lost Laptop” May 2009Dell Latitude, OptiPlex and Precision commercial solutions are the most secure endpoints in the industry.
XP support ends April 2014By 2013, 60% of important ISV Windows applications will have a new release that is not supported running on Windows XP. -- Gartner Group Missed productivityIncreased security risksFeature limitation on new systemsAccording to Forrester, 46% of companies have issued Macs to employees – 27% support the iPad, and 37% support the iPhone. IDC did a recent report, Mitigating Risk: Why Sticking with Windows XP Is a Bad Idea, shows that supporting older Windows XP installations, compared with a modern Windows 7–based solution, saddles organizations with a dramatically higher cost. Annual cost per PC per year for Windows XP is $870, while a comparable Windows 7 installation costs $168 per PC per year – or over an 80% increase in costs. That is an incremental $701 per PC per year for IT and end-user labor costs.These costs include both IT and end user related causes. For instance, older operating systems are at greater risk for security risks, and take more time and money to fix if they happen. Your end users also miss out on productivity gains dealing with things like downtime and more and longer reboots. Most new PCs have features that were nonexistent, or immature, when service pack enhancements for Windows XP were discontinued. Today's PCs include features such as integrated WiFi and Bluetooth, faster USB ports, and high-resolution monitors and touchscreen capabilities. Many of these capabilities are either poorly supported or not supported by Windows XP Professional. And as a reminder, support for XP is ending in April next year so the support costs are only going to get higher.You already know by now that Windows 7 is a compelling choice. In fact, the ROI for migrating from XP to Windows 7 is 137% over a 3-year period due to:Improved security and compliance:Improved protection of data at rest and on the move with BitLocker™ and BitLocker to GoKeep unwanted apps off of the network with AppLockerImproved management: Easier to manage, especially when combined with Microsoft® Desktop Optimization Pack (MDOP)Empowers users to troubleshoot issues which reduces support callsImproved productivity:Reduce boot time up to 29%*Open files up to 54% faster*Resume from standby up to 73% faster*And now Windows 8 brings touch to the enterprise with the management and security that is lacking in managing iOS or Android devices. Gartner said the following regarding Windows 8 in businesses by 2016:In the business market, Windows 8 will take the No. 3 position in the tablet market behind Apple and Android by 2016, with interest coming more from businesses than consumers. Tablets and convertibles will be the way into businesses for Windows 8. Gartner estimates that the share of Windows 8 tablets and ultramobiles in businesses will reach 39 percent in 2016.The time is now to move off of XP and stop grappling with the management and security of iOS and Android.
It’s clear moving from XP is critical. But what OS do you migrate to? Where do you start?Start with the end user. Who are they? What are their roles? How mobile are they? What applications do they use? How do they interact with content and data? Can touch devices enhance their productivity?Can touch devices enhance the customer experience? Are they face-to-face with customers?1. Whether that end user does graphic design and needs high powered workstations (mobile or premise) or is an your accountant working from a branch office. Start with your end users and segment them by function:Task workersOffice workersPower workersMobile workersThen create user profiles based on how the end user interacts with applications, content / data.
Dell has a complete line of business end user computing devices you know and trust with our Latitude, OptiPlex, and Dell Precision products.With the exclusive work Dell has done with Intel to create unique vPro extensions, Dell has the most manageable vPro desktops and laptops. Simply stated, we can provide more information about the health and status of your system, like battery health, out of band (so not reliant on the status of the operating system) than anyone else. We can also provide more comprehensive out of band BIOS management functionality than anyone else through those same extensions. Through our Dell Data Protection | Encryption solution, we can offer the level of security needed for your organization. DDPE is a non-disruptive endpoint encryption solution that helps you quickly and easily deploy encryption across your entire organization, enforce policies and audit encryption state. It's a comprehensive solution that offers the highest level of Federal Information Processing Standards with optional Hardware Encryption Accelerator and Full Volume Encryption on select Latitude, OptiPlex systems. The combination enables functionality that allows any drive to have similar functionality to a self-encrypting drive.DDPE also allows Dell to deliver the most secure business tablets in the market. Coupled with the touch enablement provided with Windows 8, tablets are finally ready for business use. Dell is also introducing a Latitude 6430u, specifically built for ultimate business mobility. It is the most manageable and secure Ultrabook with superior connectivity and all-day battery life. It’s delivers industry leading business-class security, management with proven extensive configuration and support services. It’s thin and light with long-lasting inspired design to strike the right balance between appeal and corporate needs. Mobile and in-office productivity with flexible options for the right connectivity, swappable batteries, wireless docking solution and efficient collaborationAnd don’t forget our workstations. Dell PrecisionTM workstations are specifically designed for professionals in engineering, product design, animation, digital imaging and other graphics-intensive occupations. And because you have to rely on your systems to consistently generate superior results, fast and hassle-free, Dell has partnered with strategic independent software vendors (ISVs) to certify system and application compatibility. This helps ensure that your critical applications will run productively on Dell Precision workstations. Our mobile workstations are the most powerful in the market.
As mentioned previously, Windows 8 can unlock the potential of touch devices in the enterprise. Thus, we recommend determining which users might benefit from a touch device before or while you make your migration plans – as it will influence the decision of which operating system is most appropriate. Here are some examples of where touch/Windows 8 can have the most impact: Collaboration w/ an IT managed, touch-enabled, corporate-liable primary deviceIncrease knowledge worker productivity with one device that reduces the end-user’s need to have both a tablet and a laptopCollaboration w/ an IT “governed” tablet as a secondary deviceIncrease knowledge worker productivity with a best-in-class secondary device to promote work outside the office with secure access to documents and LOB applicationsImprove productivity of Field SalesIncrease top-line revenue by enabling field sales to sell more with the latest product information, secure access to customer data, visit more customers, etc…Improve productivity of Service WorkersIncrease productivity of field or in-house service workers by helping them do more in the same time with secure access to internal systemsImprove Customer ServiceImprove customer service by helping them through their in-store/bank/hotel/etc… experienceImprove Patient CareFor clinical digital nomads requiring secure access to medical records measured by user satisfaction and better productivityImprove EducationIncrease student engagement and reduce costs with electronic textbooks, interactive learning & testing & classroom management toolsBetter POSIncrease transactions and AOV in retail by supporting x-sell at POS and ability to securely authorize a financial transaction and give receiptsDell has an exciting line of touch products coming out to take advantage of Windows 8 new touch functionality. They include the Latitude 10, which was built specifically for business users in mind, and the XPS 10, which can by one tablet for both work and play, and the XPS Duo 12, which is a great fit for users that want more traditional notebook functionality with their tablet Latitude 10Enhanced security and manageability for enterprise-class control (with Windows Pro)Managed life cycles and transitions with global availability for predictability Integration into legacy applications and systems XPS 10All-day battery life and sleek portable design for on-the-go work and playMobile keyboard dock and bundled MS Office Home & Student 2013 RT Preview for enhanced productivity & collaboration Security/encryption and device drivers built in out-of-the-boxXPS Duo 12Flip hinge design to transition from notebook to tablet usage12.5” full HD screen and Intel HD 4000 graphics Full size, backlit keyboard and the latest Intel® Ivy Bridge ULV processors
When you don’t need legacy applications or domain join capability, Windows RT can be a viable option for touch devices. Specific use cases include use as companion device, executive device, and BYOD enablement.NOTE: I didn’t include battery life since there seems to be a lot of talk out there about how Intel Atom will stack up against ARM for battery life. Latitude 10 internal benchmarks just came in at 10 hours!!
OS migration is also the perfect opportunity to take a look at your apps and clean house. Corporations have an average of 80 applications per 1,000 employees, and 2/3 of those applications require remediation. In addition, the adoption of mobile devices is driving organizations to build and support corporate applications on personal devices. Dell can help you get more efficient with your applications and better enable mobility with our portfolio of services and software for discovering, testing and remediating your applications. Find all your applications and reduce to what’s needed (Application Inventory/Rationalization)Include all apps: custom, browser-based, user-installed, COTS, macrosCorporations have an average of 80 applications per 1,000 employeesSuccessfully identify and categorize more than 85% of all software found without any manual intervention (Quest ChangeBASE).Dell has a library of 95 million executables to identify your apps“Customers report that application compatibility assessment tools have reduced application testing time by more than 40%” - GartnerDell reduced its apps from >10K to less than 2.9K (2/3 decrease in our own applications)Determine application compatibility, remediate, and distribute (Application Testing and Packaging)Testing should include: Install / Run / Uninstall / Repair2/3 of applications require remediation. Plan your app packaging strategy. Use automation to package up 100 applications a day. Auto-convert non-standard installers into MSI formatWe’ve already tested over 8000 applications for Windows 7 compliance, with 100% accuracy.Dell’s Application Compatibility Factory has more than 200 people dedicated to testing and remediationQuest ChangeBASEautomatically fixes 95% of Windows compatibility issuesQuest ChangeBASE analyzes more than 250,000+ rules to test for application compatibilityDell has a deep set of migration services or commercial off-the-shelf software tools that can help you move to the right operating system while minimizing risk. Depending on your needs, you can utilize Dell Software’s Application Compatibility tools (ChangeBASE) to assess, test, fix and package your entire application estate, and manage your own Windows migration, or you can leverage Dell Services for turnkey migration services, including:Windows Readiness Assessmentprovides a detailed analysis of your organization’s preparedness to upgrade and includes a comprehensive gap analysis with recommendations.Inventory and Rationalization ServicesDell consultants document the names, versions and quantities of software installed on all connected workstations. They then consolidate the data to provide a comprehensive inventory report of all applications in use. Finally, they establish criteria for identifying duplicate or redundant to create a Master Application List. With less applications to migrate, your project has already decreased. Dell managed to decrease the number of application in our environment by 2/3 in our own rationalization effort. The Dell Application Compatibility service provides a rapid and accurate way to understand potential application compatibility issues and provide remediation steps. In keeping with the Dell “right first time” approach, all applications prepared in the packaging factory undergo rigorous quality assurance and verification prior to User Acceptance Testing. Dell application packaging servicesCombine process, automated tools and workflow, tools and technology, Dell can provide a pay-as-you-go Application Packaging, remediation and software virtualization service that prepares applications for deployment in accordance with agreed application packaging standards. We’ve already tested over 8000 applications for Windows 7 compliance, with 100% accuracy.Windows 8 Application Development can help you renew existing applications or develop bespoke applications to better suit your business needs. Whether you turn to us to redevelop a running application on a new platform, add interfaces to other in-house or external applications or create new functionality to meet evolving business requirements, you can count on our experience, knowledge and skilled resources to support your application development plans. Over 90% of organizations will support corporate applications on personal devices by 2014 – Dell can help.
Your automation inflection point – Let this migration be the compelling event to permanently reduce deployment costs.In addition to our migration services, Dell also has a broad portfolio of consulting and support services. While you’re in the midst of your operating system migration project, we recommend you also take a look at your deployment process with our Optimized Deployment Services. Your project begins with a comprehensive assessment of your environment and an evaluation of your readiness to migrate or deploy. You’ll also be alerted to any key infrastructure components that should be updated or put in service to enable a fully automated OS migration or system deployment. Based on this insight, you’ll get a detailed plan to implement a fully automated Dell Optimized Deployment that will reduce cost, save time and mitigate risk. We simplify logistics by pre-staging all content required on each PC's hard drive during the factory build. This means you can have any PC delivered to any user and then automatically configured for that user’s exact requirements, thus eliminating the need to track a specific PC from the factory to a specific end user’s desk. Dell uses patent-pending tools and processes to increase automation, which eliminates manual steps that often contribute to variability and errors. Some customers can save up to 55% of their current deployment process by the end of the project.Start by properly estimating deployment costs It can cost up to $700 (average of $615) to deploy a PC **Logistics and staging alone can cost as much as $81 per PC**Permanently reduce costsDynamic Deployment can deliver costs as low as $260 per PC**Reduce desk side technician time by 88%**Deploy twice as many systems in the same period of time**
Talk to your sales rep about your operating system plans today. He/she can arrange a no charge workshop with one or more of our consulting experts. Dell offers a range of services to help simplify your desktop infrastructure, including end-user infrastructure planning, migration, deployment, and ongoing management across distributed, mobile and virtual computing platforms. Our consultants can help you align your architecture to your requirements, optimizing cost savings, security, productivity, efficiency and compliance.Microsoft Windows® 7/8 – IE 9/10 WorkshopStart planning the transition of your desktop and laptop environment to Windows 7 or 8 and Internet Explorer 9 or 10. Determine what rollout strategy will best fit your organization, whether it’s a single project or a continuous runrate event. At a high level, determine your strategy for deployment and asset recovery processes, as well as managing your Windows 7 or 8 images.Application Management WorkshopDiscover how to improve the deployment and management of your desktop application portfolio. In this workshop you will learn how to inventory and rationalize your portfolio, determine the best strategy for testing your desktop applications for Windows® 7 or 8 compatibility and determine whether application virtualization or standard Microsoft installer (MSI) packaging deployment technology best suits your needs.Enterprise Mobility Strategy WorkshopDiscuss your current and future business needs and how mobility can support them. This workshop will help you establish a mobility strategy forapplications, management, security and infrastructure that enables your staff to work securely and effectively.Optimized Deployment WorkshopUnderstand and optimize your OS and PC deployment process. We work with you to uncover optimization opportunities in the areas of imaging, application installation, data and settings migration, configuration, labor and logistics. Discover how Dell’s unique technology-agnostic approach todeployment could improve the cost and speed of your OS and PC deployments.

Next generation of client computing: How to Be Ready - Kirk Schell Vice President, End User Computing Products, Brett Hansen Executive Director, Software Planning/Marketing Presentation Transcript

Next generation ofclient computing:How to Be ReadyKirk SchellVice President, End User Computing ProductsBrett HansenExecutive Director, Software Planning/Marketing Confidential
Next generation of client computing is here Windows 8 1.84B 183 billion “Microsofts biggest, Shipments for boldest redesign” smart connected Mobile application -Fast Company devices by 2016 downloads by 2015 96 million 200 million 3.3 Number of enterprise Average # of devices tablets expected to ship Employees bring their owned in consumerized WW in 2016 own device to work environments Confidential
Requires new approach to old challenges Finding Meeting Mitigating value expectations risk in the midst of in a world of always while tackling data… declining budgets on, always connected and compliance $615 500% 12 million Average deployment Increase in bandwidth personal records cost per PC needed by 2017 to handle were exposed in 2011 increased amount of data – in the US alone video, voice, content Confidential
Only Dell offers the complete portfolio ofsolutions to address these challenges Infrastructure EUC software End points Personal Networking Cloud computers Storage Management Tablets Network and Thin / Zero clients datacenters Security Services, software & peripherals Desktop-as-a-Service, consulting, deployment, support, managed services, and a complete S&P ecosystem Confidential
World’s most manageable endpointsFaster and easier management with automation only Dell can deliver Gain efficiencies across the PC lifecycle 66% Deploy Monitor Updategrowth of devices IT is expected to support Protect Industry-leading integration with Unique vPro extensions provide one-to- tools and infrastructure you already use many remote out-of-band management 77% 55% 46% 80% Total time savings to update BIOSfewer steps to fewer steps to fewer steps to configurationimport drivers import vital create task Win PE drivers sequences Confidential
Protect data from smart phone to the cloud Dell commercial PCs are the most secure in the industry Single solution that plugs into existing IT processes: $49,246 • Highest level of protection: only FIPS-level 3 certified hardware average value per encryption security for endpoints lost laptop • Protect end user data wherever it resides: desktops, laptops, external media devices and in the cloud Data breaches account for • Easy to deploy and manage: centrally manage devices using existing tools and processes 80% of costs • Go beyond passwords: integrated multi-factor authentication. All Dell devices come with user authenticationData-centric encryption inminutes instead of hours: Up to 547% faster than traditional encryption solutions Confidential
The time is now to move off of XP Migrating now enables your organization to grow and scale.Windows 7 is a compelling choice: And Windows 8 brings you touch• Improved security and compliance + management and security:• Improved management • Plugs into existing IT environment and compatible with Windows 7 applications• Improved productivity • Seamless experience across form factors • Access to content and apps in the cloud 137% Return on investment over a 3-year period when migrating from Windows XP Confidential
Start with the end user Match the right user to the right device and OS Who are your end users? How mobile are they? What are their roles? What applications do they use? Are they face-to-face with customers?How do they interact with data? Can touch applications enhance their productivity? Can touch devices enhance the customer experience? Confidential
In most cases, deploy Windows 7 Migrate to Windows 7 for traditional laptop and desktop computing To road warriorsFrom task workers with the most To the toughest And the toughestto mobile workers discerning tastes environments demandsDell Latitude and Dell Latitude 6430u and Ruggedized devices: Dell Precision™:OptiPlex: Dell XPS: Built to withstand the Most powerfulWorld’s most secure Most durable Ultrabook harshest conditions mobile workstationsand most manageable and Dell’s most award- and most serviceabledesktops and laptops winning line tower workstations Confidential
But Windows 8 has its place Migrate to Windows 8 where touch devices enhance productivityFor better And enhanced And collaborationinteraction with student To improved among knowledgecustomers engagement patient care workers Latitude 10: OptiPlex 9010 XPS 12: Easy management, All-in-One Touch: Unique flip hinge leading security and a Most manageable and design to move swappable battery secure with edge-to- from laptop to a edge 23” multi-touch tablet display Confidential
Windows 8 is the solution for touch in the enterprise Windows 8/Pro iOSSupport for Office and business applications  Enterprise-class security  Enterprise-class management  Printing and peripheral support   Confidential
Reduce your apps by 2/3Get more efficient with your apps and better enable mobility1 2 3 Determine application Develop apps forFind all your apps and compatibility, remediate mobile devicesreduce to what’s needed & distribute 90% of organizations willCorporations have an 2/3 of applications support corporate applicationsaverage of 80 applications require remediation on personal devices by 2014per 1,000 employees Average reduction in Apps Dell has40% time spent on testing using application compatibility tools 2/3 Dell’s decrease in our own applications >8,000 tested for Windows 7 compliance Confidential
Cut deployment costs by 55%Permanently reduce deployment costs through automation $615 Dell Optimized Deployment Framework • Assess your current practices and identify the ROI of optimizing • Design a unique plan based on your unique requirements Average cost to • Implement customized automated deployment solutions deploy a PC • Manage with continuous updating of best practices Reduce deployment costs across these areas: Data Post Deployment Logistics & Image Application Management & Deployment Management Staging Management Management User State Support Migration Save $64/PC Save $175/PC Save $97/PC* IDC White Paper sponsored by Dell, Dell PC Optimized Deployment Model, February 2012.’ IDC found that a company with Optimized practices inall deployment activities would spend $337 less (55%) in IT labor per PC than a company executing each activity at the Basic level. Confidential
Summary 1 Evaluate your end-point security risk profile, and protect your valuable data 2 Now is the time to move off XP! Start with the end user 3 Deploy Windows 8 on touch-enabled devices or where Windows 8 user interface applications are needed 4 Get more efficient with your applications and deliver mobile apps where it makes sense 5 Permanently reduce your deployment costs with Dell’s Optimized Deployment Framework Confidential
Engage with experts at the MobilityLet’s get Neighborhood of the Expo • Or visit www.Dell.comstarted Schedule a workshop • Microsoft Windows 7/8 – IE 9/10 Workshop • Application Management Workshop • Enterprise Mobility Strategy Workshop • Optimized Deployment Workshop Confidential
Please help Dell meet your needsby filling out the Session Evaluation Surveys On paper Content On the Dell World app style • Forms in room • Turn in on the way out guidelines 1. Select My Schedule Session Evaluation Survey 2. Select session to evaluate 3. Select Surveys 4. Select survey title Or 5. Simply complete the survey Confidential
Confidential

Next generation of client computing: How to Be Ready - Kirk Schell Vice President, End User Computing Products, Brett Hansen Executive Director, Software Planning/Marketing

by Dell Enterprise on Dec 11, 2012

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Next generation of client computing: How to Be Ready - Kirk Schell Vice President, End User Computing Products, Brett Hansen Executive Director, Software Planning/Marketing Presentation Transcript

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