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"Panes, panes, and more pains”Reducing the pain of maintenance costswith automated, integrated systems management - Kevin Noreen Director, Systems Management
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"Panes, panes, and more pains”Reducing the pain of maintenance costswith automated, integrated systems management - Kevin Noreen Director, Systems Management

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  • Led the way in embedded management capabilities. Understood what customers were grappling with, delivered technology that alleviated a huge time/resource challengeDell PowerEdge 12th generation Agent-Free monitoring: Installing, testing, and maintaining software agents for monitoring server components is time consuming for IT resources and utilize precious CPU cycles. It is common in the industry to require agents or drivers to monitor many components such as Network Adapters and RAID cards. Our Dell PowerEdge 12th generation servers differ from others; we have “fired your agents” to deliver agent-free monitoring for NICs, RAID, and other components. Dell has over 3.5 Million servers in market with Embedded Management through iDRAC with Lifecycle ControllerCompetitive Advantage: HP has a sub-par first generation embedded system management in their latest generation of servers (2+ years after Dell)OpenManage simplifies management by reducing the number of tools and speeds the procedures required to deploy, update, monitor and maintain systems In a data center with 10,000 servers, not having to maintain management agents can result in a savings of up to $2.5M over the servers’ lifecycle. *Calculations based on February, 2012 testing by Principled Technologies on an enterprise with 10,000 servers supporting a total of 20 configurations of operating systems, applications, and hardware with fully-loaded system administrator costs of $98,000/per year.
  • Led the way in embedded management capabilities. Understood what customers were grappling with, delivered technology that alleviated a huge time/resource challengeDell PowerEdge 12th generation Agent-Free monitoring: Installing, testing, and maintaining software agents for monitoring server components is time consuming for IT resources and utilize precious CPU cycles. It is common in the industry to require agents or drivers to monitor many components such as Network Adapters and RAID cards. Our Dell PowerEdge 12th generation servers differ from others; we have “fired your agents” to deliver agent-free monitoring for NICs, RAID, and other components. Dell has over 3.5 Million servers in market with Embedded Management through iDRAC with Lifecycle ControllerCompetitive Advantage: HP has a sub-par first generation embedded system management in their latest generation of servers (2+ years after Dell)OpenManage simplifies management by reducing the number of tools and speeds the procedures required to deploy, update, monitor and maintain systems In a data center with 10,000 servers, not having to maintain management agents can result in a savings of up to $2.5M over the servers’ lifecycle. *Calculations based on February, 2012 testing by Principled Technologies on an enterprise with 10,000 servers supporting a total of 20 configurations of operating systems, applications, and hardware with fully-loaded system administrator costs of $98,000/per year.
  • Make sure you talk about the benefits of each of these features, or in groups
  • Parts Replacement now enabled by default with iDRAC7 Express and higherSo what is Part Replacement?Parts Replacement is a Lifecycle Controller feature that simplifies the process of replacing a failed part by restoring the firmware level and configuration to the replacement part.Will this change affect server boot performance?Even with this feature enabled, customers will enjoy similar boot performance as 11th generation servers.If the end user disables LC boot time inventory collector (CSIOR), then services like Parts Replacement will be disabled as well.The end user will receive a notification message of this effect.Not a single Dell competitor offers a feature equivalent to Dell Parts Replacement
  • FunctionThe server’s entire configuration can be captured as a single XML file for replication to servers that have the same hardware configuration (in a single reboot).BenefitDeploying large numbers of servers with the same hardware configuration becomes very simple with this feature. Customers need only capture the XML profile of a server that is configured exactly like they want and replicate it to tens or hundreds of servers.Table 7 – Creating a bootable target and booting to it LC 2 Number of Commands – 2; Expected Time to Completion ~35 minsLC 2 version 1.2 – 1 command, 10 minutes                                                                                                                                                                        
  • Complete Agent Free Lifecycle Management for Dell 11/12G ServersEnable agent free inventory /update 11G and 12G Servers to complete agent free lifecycle management of servers, Discovery, inventory/correlation, monitoring and update.Integrated Support Enable Phone-home on critical alerts. Allow Auto support case generationImproved MonitoringImport 3rd Party vendor MIB to enable monitoring other vendor’s HW devices.Forward alerts as-is to another monitoring console to allow tiered and aggregated monitoring.Client ManagementSupport Discovery and Inventory of Dell Business Clients – Optiplex, Latitude and Precision.Automation CLIScriptable CLI to automate adding and grouping Dell servers.
  • Customer environment is monitored by SupportAssist using OpenManage Essentials software.Every time there is a critical alert, it is forwarded to Dell by SupportAssist.Diagnostic information that is required for troubleshooting is automatically collected and sent to Dell Support by SupportAssist.A support Service Request will be created and the support agent contacts the customer regarding the issue.The support agent troubleshoots the issue and dispatches a part to the customer if a part replacement is required. And, customer consent is required to dispatch part.
  • When we look at Active System Manager and OpenManage Essentials it is apparent how they fit in to a traditional non-converged environment or a converged environment.For customers seeking deeper monitoring functionality, inventory, discovery and configuration in a non-converged compute environment, OpenManage Essentials is a great fit, and it’s also a great management component for non-converged network and storage infrastructure when combined with other management pieces designed specifically for those areas.For customers seeking operational efficiency and a more integrated approach to management, Active System Manager isa great solution for a converged environment. Our OpenManage integration with partner management solutions, Microsoft System Center and VMware vCenter, also provide management of Dell hardware in physical and virtual environments.In the future, we will make it even easier for Dell customers to manage mixed converged and non-converged environments, as deeper integration between Active System Manager and OpenManage Essentials will enable customers to utilize OpenManage Essentials for inventory and monitoring of converged environments in addition to non-converged environments.
  • 12G Agent-free savingsSave up to $250 per server or up to 5 ½ hour time over the server lifecycle with agent-free management that does not require installation, testing, and maintenance of a systems management software agent compared to the competition. Part Replacement 6X fasterJust press the power button.  Then you can return your servers to productivity up to 6X faster than the competition with Dell’s automatic part replacement.  Deploy OS 3X fasterRemotely deploy Windows 2008 on a Dell PowerEdge 12th generation server with iDRAC7 up to 3X faster than the competition.Servers to productivity fasterGet your new servers to productivity fast.  Just plug in your new Dell PowerEdge 12th generation server and iDRAC7 with Lifecycle Controller takes care of the rest.  Dell’s Lifecycle Controller Integration with Microsoft System Centercan save up to 86% of your administrator’s time with deployment.  You don’t even have to press the power button.Streamline and AutomateStreamline and automate essential systems management tasks using iDRAC7 with Lifecycle Controllerenable bare-metal deployment and provisioning with up to 85.5 percent less administrator time, up to 86 percent fewer manual steps completes in up to 28 percent less time than a comparable environment utilizing an PXE-based server deployment process.*
  • Closing slide – recap
  • Transcript

    • 1. “Panes, panes, and more pains”Reducing the pain of maintenance costswith automated, integrated systemsmanagementKevin NoreenDirector, Systems Management
    • 2. Today’s IT complexity Secure & Replicate & Data Create Protect Distribute Archive Application Compliance Rich Files Databases Email Data Content Re- Operation Plan Purchase Deploy Operate configure Infrastructure Mobile Client Storage Servers Networking
    • 3. Dell’s systems management tenetsContent Simplicity • Tools that are easier to usestyle • Straightforward management of resources, physical and virtualguidelines • Fewer tools with more functionality Large data centers can save Efficiency $2.5 million in • Automation of tasks to multiply IT staff productivity maintenance • Faster operations for expediting time to production costs by • Comprehensive remote management eliminating software agents Availability • Decrease service cycle down time • Speed problem identification and remediation • Extended use of encryption
    • 4. Dell’s second generation of embedded lifecycle managementSimple and speedy server Change management ondeployment your schedule with 44%• Automated: 85.5% less less face time admin time • And no tools needed for• Simple: 86% less manual ESXi environments steps• Fast: 3 times faster Comprehensive real timeImproved productivity monitoring and reportingwith automatic service without the use of agentsfeatures• Automation with no user • No agents = no testing = errors more savings
    • 5. The industry’s only completeagent-free management solutionContentstyleguidelines • 2nd Gen embedded Large data management centers can save $2.5 million in • 3.5M+ servers already deployed iDRAC7 • Tier 1 console integration maintenance costs by with eliminating software agents Lifecycle • Manage from your hypervisorController2 console • Minimize errors and increase uptime • Task automation
    • 6. Expanding our out of band portfolioSecure remote • SNMPv3 getsmanagement • Mac OSX and Safari support • Extensive agent-free monitoring and reporting of: 16GB FC HBA’s New CNA’s and NIC’s PCI health • DIMM ranking • Advanced CPU information Predictive CPU failure CPU temperature and throttling
    • 7. Stage updates on production servers iDRAC7 with Lifecycle ControllerEasy to learn and • Configure and stage BIOS and firmware updateseasy to use while the server is running • Backup and restore hardware component settingsfunctionality in the out of bandright place • Automatically switch from Shared to Dedicated NIC in seconds for secure, server side management • Expanded Racadm CLI features and help Web GUI One or more Upload Staged BIOS/FW DUPs Command Line
    • 8. Automated parts replacement processParts Replacement feature is enabled by default on all versions ofiDRAC7 with Lifecycle Controller Content style guidelines Simplified process: Reduce • Replace a failed part and Lifecycle errors Controller will restore the firmware level and configuration to the replacement part Operational efficiency Parts Replacement: Minimize • Returns all settings and firmware settings downtime • Helps eliminate human errors • Gets servers back into production faster
    • 9. One command. Only 10 minutes to pushan XML profile to bare metal serverServer XML configuration profile creation and replication isavailable using the Racadm CLI and WSman interfaces capture replicate
    • 10. Innovative IT managementLeverage agent-free automation with 3rd party consoles Dell OpenManage OpenManage Dell Management Essentials Integration Suite for Microsoft Plug-in for VMware vCenter System Center Physical and virtual element management • Complete agent-free lifecycle • Deploy, update, monitor and maintain using 3rd management for 11 and 12G party tools servers • Eliminate deployment steps and human errors • Import 3rd party MIB’s • Easy to replicate systems for specific workloads • Scriptable CLI
    • 11. Better by design – SupportAssist and OME Customer premises Dell Remote monitoring Monitored systems with 1 of critical hardware alerts OpenManage Essentials with SupportAssist 2 Automated log & hardware 3 configuration collection 4 Customer is notified Automatic support case Customer Parts dispatch creation 5 (if required; with consent) contactImprove productivity and accuracy Faster detection and resolution • By reducing time spent on resolving issues • By receiving instant notifications from Dell • Eliminate errors with automatic case creation Benefits • With engineer access to detailed case information 24x7
    • 12. Issue resolution using OME and KACE OpenManage Dell KACE K1000 Essentials HW inventory Asset management OpenManage HW updates Essentials interface SW/HW inventory HW health status with KACE SW distribution Filtered alert email HW monitoring Service desk KAgent OMCI KAgent OMSA Networking Storage Servers
    • 13. Cohesive management of Dell infrastructure OpenManage Essentials Discover, Inventory, Monitor Plus update OpenManage Network Manager Active System Manager PowerEdge EqualLogic Group Manager Compellent Data Manager Discover, Inventory, Health servers Dell Fabric Manager Status, Configure, HW Patch†, Provision† Compute Network Storage Compute, Network, Storage and Hypervisors† Dell traditional environment Dell Active Infrastructure OpenManage Essentials can be used to monitor Dell hardware, including Dell Active Systems, as well as select third-party infrastructure platforms † Future capabilities
    • 14. 85% Less admin time on 86% Fewer manual steps essential management tasks $250 Per server savings by 5.5 hours Saved by not having to test, removing agents install, or maintain an agent 6XFaster parts replacementusing Lifecycle Controller Server 2008 3X Faster OS deployment of Windows
    • 15. What our customers are saying“Dell OpenManage has simplified IT administration andworks well with the new iDRAC version, which offersagentless monitoring. Anything that streamlinesmanagement is always welcome. Hervé Bouvet, Server Infrastructure Manager, Sopra Group“Anyone who doesn’t use [iDRAC7] is setting fire to money.” Jeffrey Papen, Founder and CEO, Peak Hosting“We couldn’t run without iDRAC.” Erik Brown, System Administrator, Center for High-Performance Computing, University of Utah“The iDRAC7 with Lifecycle Controller will help us simplifymanagement of all those servers by enabling us to remotelydeploy, update, monitor, and maintain servers, all withoutsoftware agents.“ Dustin Mathews, Director of Technical Operations, Connectria
    • 16. Dell has solutions for your pain points Embedded Simplification Comprehensive management & automation integration Connect to Management Fewer tools and major systems functionality low-touch management built in processes consoles
    • 17. Engage with experts at the ExpoLet’s get • Or visit www.Dell.com/openmanagestarted Visit the Dell TechCenter Wiki for documentation, videos, demos, white papers and more information http://www.delltechcenter.com – iDRAC7 with Lifecycle Controller – Lifecycle Controller WSman scripts – OpenManage Essentials Visit the Dell SupportAssist and OpenManage Essentials website: • www.dell.com/supportassist Experiment with free versions of OpenManage Essentials, DLCI for MSFT, vFoglight, and the vCenter Plug-in
    • 18. Actions upon leaving Visit the Dell TechCenter Wiki for documentation, videos, demos, white papers and more information http://www.delltechcenter.com • iDRAC7 with Lifecycle Controller • Lifecycle Controller WSman scripts • OpenManage Essentials Visit Systems Management booths at the Solutions Showcase Visit the Dell SupportAssist and OpenManage Essentials website: www.dell.com/supportassist Visit the Dell KACE and OpenManage Essentials website: http://www.kace.com/solutions/server-management Download Dell OpenManage Essentials http://support.dell.com/ or http://www.delltechcenter.com/OME
    • 19. Please help Dell meet your needsby filling out the Session Evaluation Surveys On paper Content On the Dell World app style • Forms in room • Turn in on the way out guidelines 1. Select My Schedule Session Evaluation Survey 2. Select session to evaluate 3. Select Surveys 4. Select survey title Or 5. Simply complete the survey