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Green Clinic Healthy Prognosis

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Thanks to Dell technology, Green Clinic helps nurses and physicians boost efficiency and productivity, while the IT team streamlines systems deployment, management and regulatory compliance.

Thanks to Dell technology, Green Clinic helps nurses and physicians boost efficiency and productivity, while the IT team streamlines systems deployment, management and regulatory compliance.

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  • 1. Customer perspective Green Clinic Healthy prognosis Thanks to Dell technology, Green Clinic helps nurses and physicians boost efficiency and productivity, while the IT team streamlines systems deployment, management and regulatory compliance. G reen Clinic has been providing medical services to Louisiana By automating deployment, he says, “Dell KACE families since 1948. More than 50 physicians deliver a full range enabled us to image and deploy all 155 laptops of ancillary health services, from diagnostic radiology and cardiac in just one day, saving 80 hours of overtime, or imaging to combined cardiopulmonary function testing. the equivalent of US$20,000, in one hit.” Green When Green Clinic wanted centralized, up-to-the-minute access to patient Clinic also significantly reduced the time required information, it deployed two state-of-the-art electronic medical record (EMR) to rebuild systems that were corrupt or infected systems. But the organization’s aging desktops were not up to the task. by viruses. “Now, with the Dell KACE Systems Jason Thomas, CIO and IT director at Green Clinic, says, “Our old desktops Deployment Appliance, we can simply wipe the broke down constantly, and nurses had to stay late to type up patient notes. computer, reimage it and get it back up and This affected doctors’ productivity and the patient experience by proxy. running in less than an hour,” says Thomas. Our IT team traveled extensively to fix broken PCs, which was a huge drain Expanding access to critical records on time and resources.” But when Green Clinic procured desktops and laptops with the right Green Clinic deployed a virtual desktop technical specifications, the laptops were configured with the wrong version of infrastructure (VDI) running VMware® View™ the application. “They pointed to the wrong server and didn’t have any of the software to give physicians and administrators other clinical apps we needed. They were just unusable,” says Thomas. access to EMRs using internet-connected devices. To streamline the EMR implementation, Green Clinic turned to the Dell™ KACE™ K2000 Systems Deployment Appliance. “We were able to reconfigure the laptops and desktops exactly how we needed them with Dell KACE,” says The VDI is built on virtualized Dell PowerEdge™ servers and Dell PowerVault™ storage arrays. “With the Dell VDI, clinical staff are no longer Thomas. “Dell KACE helped us speed up deployment of the EMR system, which tied to fixed workstations,” says Thomas. “They can helps doctors diagnose patients more accurately and enhances the overall now work productively anywhere and provide a quality of patient care.” better service experience for our patients.” Also, applications run much faster because of the Dell KACE Systems As an added benefit, the Dell KACE K2000 Deployment Appliance. “Nurses get their work done faster, and late nights at Systems Deployment Appliance helps simplify the the clinic are a thing of the past,” says Thomas. addition of devices to the network. “If a doctor 60 2013 Issue 03 | Dell.com/powersolutions Reprinted from Dell Power Solutions, 2013 Issue 3. Copyright © 2013 Dell Inc. All rights reserved.
  • 2. monitor nurses’ systems, and if they need satellite sites. “We chose Dell SonicWALL new software, such as an app for our fax because it locks down our network and server, we can push it out to them in as optimizes our bandwidth,” says Thomas. little as five minutes.” “It works great on low-bandwidth IT staff members now spend less time connections, which is critical in rural troubleshooting and more time working areas like ours, where high-speed on strategic IT projects. “We’ve automated internet is hard to find.” most of the routine management tasks To further protect critical systems we previously did by hand, which is and patient data, Green Clinic deployed saving us about 20 hours each week in Dell SecureWorks™ iSensor and administration and travel,” says Thomas. iConcentrator technology to alert IT Moreover, nurses have continuous staff when the firewall is attacked and access to the IT they need through the to report potential security threats for resilient VDI and comprehensive technical compliance with the Health Insurance support services. “If we have a technical Portability and Accountability Act issue, we get immediate support from (HIPAA). “With Dell SecureWorks, we Dell,” Thomas says. “If we need a new know when we’re under attack and part for a server, it’s here the next day, we can immediately shut down areas and because Dell servers and storage are of the network to prevent a security brings a new device to work, we quickly modular, we can usually snap the new breach,” says Thomas. “HIPAA requires create a new image for it in Dell KACE,” part right into place.” the same level of management for says Thomas. remote and on-site workstations, and Enhancing compliance and security this is exactly what the Dell KACE virtualized desktops can be quickly To help secure personal healthcare Appliances provide. People think Dell updated with new software releases. information, Green Clinic installed Dell KACE is about managing your local Thomas notes, “With Dell KACE, we can SonicWALL™ network — but it does so much more.” At the same time, physical and firewalls at its clinic and Thriving deployment Green Clinic needed to refresh its desktop infrastructure to support two new electronic medical record (EMR) systems for its clinic and hospital. By utilizing Dell technology and services, Green Clinic was able to streamline a variety of vital tasks, including provisioning and upgrading devices and supporting the nurses and doctors. $20,000 20 hours <1 hour By using the Dell KACE K2000 Appliance to automate the deployment of desktops and laptops, Green Clinic reduced deployment costs by US$20,000. The IT staff saved approximately 20 hours a week by automating desktop management tasks, freeing time to enhance patientfacing services. Using the Dell KACE K2000 Appliance, Green Clinic can reprovision a computer in less than an hour, getting employees up and running more quickly than before. Reprinted from Dell Power Solutions, 2013 Issue 3. Copyright © 2013 Dell Inc. All rights reserved. Dell.com/powersolutions | 2013 Issue 03 61

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