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University of Maryland University College

Empowering faculty and staff
with desktop technology refresh
Universi...
“ here we used to spend time addressing
W
hardware issues, our new systems from Dell
allow us to extend people’s knowledge...
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Empowering Faculty and Staff with Desktop Technology Refresh

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University of Maryland University College boosts faculty and staff productivity by working with Dell to refresh outdated computers and migrate to a standardized Windows 7 environment.

Featured in Dell Power Solutions magazine 2013 Issue 04

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Empowering Faculty and Staff with Desktop Technology Refresh

  1. 1. Features University of Maryland University College Empowering faculty and staff with desktop technology refresh University of Maryland University College boosts faculty and staff productivity by working with Dell to refresh outdated computers and migrate to a standardized Windows 7 environment. U niversity of Maryland University College experiences working with Dell in the past, giving (UMUC) became one of the first us confidence they could help us through every universities in the United States to offer stage of our planned desktop renewal. Having a online degree programs. Since then, it has single point of contact for desktop consultancy, delivered degree-level courses to tens of thousands procurement, integration and migration of students — from working professionals to single meant we could deliver our project faster and mothers to servicemen and women — allowing them more efficiently with Dell, and with less risk of to pursue a college degree while maintaining their downtime and disruption.” busy lives. Today, UMUC has the largest enrollment In preparation for migration to Windows 7, of any public university in the United States, serving UMUC replaced 800 legacy desktops and laptops more than 93,000 students worldwide. with 300 Dell OptiPlex 9010 desktops, 470 Dell UMUC operates a large, distributed IT Latitude E6330 laptops and 30 Dell XPS 13 L322x infrastructure that includes thousands of desktops Ultrabook™ systems. The remaining 300 Dell used by faculty and staff for student education, desktops in UMUC’s stateside fleet had sufficient both face-to-face and online. With support ending storage and processing power to support for the university’s desktop operating system, Windows 7. However, to streamline desktop Microsoft® Windows® XP, and with legacy devices management and support and provide a great struggling to support the latest software, UMUC user experience, these needed to be migrated to sought a far-reaching desktop refresh. the same standardized Windows 7 images that Ivey Butler, senior director for client would be used for UMUC’s new Dell systems. relationship management and a project lead at upgrade our desktop environment based on the Accelerating migration with plug-and-play deployment latest hardware and Microsoft software to help To migrate its new and existing workstations to staff increase their productivity and reduce our Windows 7, UMUC worked with Dell Infrastructure support workloads and costs. As an additional Consulting Services and Dell | Windows Migration challenge, we needed to deliver our desktop Services. The Dell team used the Microsoft® transformation extremely quickly to ensure the Deployment Toolkit and Dell Optimized Deployment required funding would still be available, while technology to produce Windows 7 images for minimizing the risk of disruption to critical staff- six models of Dell workstations and laptops. It and student-facing services.” then created automated installation procedures UMUC, says, “We needed to standardize and UMUC selected Dell to upgrade its desktops. for 10 application profiles, each designed to Beulah Daniel, director of IT customer support meet the specific application needs of different at UMUC, says, “We have had very positive groups of faculty and staff across the university. 26 2013 Issue 04 | Dell.com/powersolutions Reprinted from Dell Power Solutions, 2013 Issue 4. Copyright © 2013 Dell Inc. All rights reserved.
  2. 2. “ here we used to spend time addressing W hardware issues, our new systems from Dell allow us to extend people’s knowledge of their desktop applications and help them increase their productivity.” —Ivey Butler Senior director for client relationship management and project lead at UMUC October 2013 UMUC and the Dell | Windows Migration fallen, and the volume of calls related Services team deployed the images on new to hardware failures has dropped and existing computers. This process, which significantly. “That means we can spend took a total of seven weeks, included a pilot more time supporting the users who really installation of several workstations at a test need help, responding more quickly to site, followed by phased implementations of their requests, minimizing downtime and hundreds of Dell endpoints at four UMUC fostering better relationships between the sites. All new systems came from the Dell IT organization and our faculty and staff factory preloaded with the required Windows 7 customers,” says Butler. images and application packages, making The IT team can also spend more plug-and-play deployment possible — end time training users on the intricacies of users averaged only 30 minutes of downtime the new applications. “Where we used to during installation. spend time addressing hardware issues, The university is now benefiting from the our new systems from Dell allow us to capabilities of Dell systems. “We can push extend people’s knowledge of their desktop out updates to Dell desktops and laptops applications and help them increase their even when they are turned off, helping us productivity,” says Butler. manage our desktop estate more easily and By increasing application performance stay compliant with patching requirements,” and uptime, and dedicating more time to says Daniel. “We also get an extra layer of application-level support and training, the security with Dell Data Encryption, which UMUC IT team has been able to heighten further protects our sensitive data.” user satisfaction across the university. “Since Additionally, says Butler, “Machines boot up faster now, and our Microsoft® Office and the migration to new Dell systems and Windows 7, we sent out a questionnaire to other applications run faster on Windows 7 gauge end-user satisfaction with their new and the Dell hardware. We can also provide desktops and the support they’ve received,” enhanced performance for multimedia voice says Daniel. “Overall, the feedback has and video applications and other processor- been excellent. The vast majority of staff intensive applications that just weren’t widely members are either very satisfied or satisfied used before.” with their desktop services. This marks a welcomed improvement over the previous Maximizing uptime and user satisfaction desktop experience.” After upgrading its desktop environment, the number of help desk requests has Reprinted from Dell Power Solutions, 2013 Issue 4. Copyright © 2013 Dell Inc. All rights reserved. Dell, Latitude, OptiPlex and XPS are trademarks of Dell Inc. Dell.com/powersolutions | 2013 Issue 04 27

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