Dell OEM Services


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Customize your solutions with Dell™ services and support for original equipment manufacturers (OEMs)

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Dell OEM Services

  1. 1. Dell OEMServices OEM Solutions
  2. 2. OEM Solutions:Global services and support footprint Services Engineering Operations OEM Solutions locations • 41,000+ team members • 12.8M desktops/notebooks • Multiple industry-leading across 47 nations supported knowledge- and domain- Product • $8B services and support • 1.4M servers/storage based services revenue systems supported • #1 in IT services for • 60 tech support centers • 2.5M desktops managed healthcare providers worldwide (Gartner) • 7 global command centers2 OEM Solutions
  3. 3. We customize your solution to what isbest for you and your business Our approach to services Our global standard WADI is similar to how we methodology is a step-by-step, Services revolutionized the hardware collaborative approach to market through innovation developing the right and unique delivery models customized solution for you Engineering • Tailored solutions delivered • Workshop by industry experts • Assessment • Automated services delivery • Design to speed results Operations • Implementation • Remote delivery where possible • Manage/support • Global solutions delivery Product3 OEM Solutions
  4. 4. Dell OEM services capabilities portfolio Design Manufacture Global and support fulfillment Services Application and image Custom fulfillment Globally owned 24/7 management services and installation support infrastructure Engineering Testing and validation Asset management Dell online parts services – proof-of- dispatch concept labs Order consolidation Cloud services and staging Service delivery Operations manager OEM-centric Engineering services customization Custom design, configuration Hardware bezel and chassis, BIOS, and integration, complex packaging, documentation, ProSupport for OEM engineering outsourcing labeling/tagging Product Supply chain consulting Business process reengineering Organizational change management4 OEM Solutions
  5. 5. Configuration and fulfillment services A portfolio of make-ready services that simplify manufacturing and deployment. These services minimize the time you spend on predeployment activities by bringing these tasks into our facilities. Services • Consolidation, staging Production/ • HW and SW integration, connectivity, testing fulfillment • Rack-and-stack construction Engineering • Laser etching/custom labeling Inventory • Finished goods warehousing management • Shipment-on-demand Operations • ImageDirect – online image management Image services • Image factory load • BIOS freeze Product • Custom HW and SW integration (third party) Hardware • Custom branding services customization • Asset tagging5 OEM Solutions
  6. 6. Global configuration services Łódź, Poland Waalwijk, Netherlands Limerick, Services Ireland Engineering Xiamen,Austin China Operations Chennai, India Hardware Product Customization Factories Penang, Malaysia Custom Fulfillment Sao Paulo, Brazil Centers6 Confidential OEM Solutions
  7. 7. Tailor the right support services for yourbusiness with our flexible options for OEMs ProSupport for IT with ProSupport ProSupport Basic warranty enterprise-wide for OEM Services contract 90-day warranty extension Engineering Available on OEM-ready HW only Designated service delivery manager On-boarding support assessments Comprehensive planning Incident and trend reporting Monthly reporting Operations Automated diagnostics Hardware monitoring and alerting Global command centers 24/7x365 expert center phone and online support (senior-level certified technicians) Business hours warranty repair Optional customer self-replacement parts – field technician dispatch at no additional cost Customer self replaceable (CSR) parts Product Collaborative support on hardware and software Collaborative support on hardware No collaborative support In-region phone support Out-of-region phone support Speed of response and mission-critical options (same day, 2 hr, 4 hr, mission critical, next business day) Next bus. day ltd onsite/return services Asset visibility and reporting Warranty tracking and expiration notifications Global Dell online self dispatch (not available on basic warranty in EMEA)7 OEM Solutions
  8. 8. Customizable OEM engineering services HW Agnostic Coverage Engineering OS/SW/MW Services outsourcing OEM PG eng (eServ) Dell HW Eng-to-eng Engineering Complexity On-demand Custom Platform-agnostic configuration engineering Operations design outsourcing • We offer customers multiple access points to engineering services and support based on the complexity and coverage needed Product • Engineering services range from custom design of Dell hardware to complex, hardware-agnostic engineering outsourcing8 OEM Solutions
  9. 9. Dell OEM services:Part of every thing we do for you Services Engineering Manufacture Dell Services Operations Design Support Product Engineer Fulfill9 OEM Solutions
  10. 10. Let’s talk.
  11. 11. OEM Solutions For more info on OEM Solutions, visit: Visit our other linkedin/com/groups/dell-enterprise TC