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Dell Desktop Virtualization Solutions Offering Overview

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Dell Desktop Virtualization Solutions are designed to help you get up and running faster, with less risk, and optimal end user experience.

Dell Desktop Virtualization Solutions are designed to help you get up and running faster, with less risk, and optimal end user experience.

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  • 1. Dell Desktop Virtualization Solutions Offering OverviewDell Desktop Virtualization Solutions are designed How We Deliver: information-driven decisions toto help you get up and running faster, with less risk, help get it right the first timeand optimal end user experience. When it comes to desktop virtualization, customers often ask us,The Dell Desktop Virtualization Solutions (DDVS) offering is a “Where do we start?” One of the differentiators for Dell in thecomprehensive solution portfolio designed to enable customers to desktop virtualization space is its end-to-end engagement modelexperience the benefits of accessing their applications and data from and highly prescriptive process methodology that gives you line ofany Internet-connected computing, anytime, anywhere. As simple as sight to success.it sounds, desktop virtualization is a complex proposition–Dell can Feasibility—Let’s discuss the possibilities—meet with the Dell team tohelp remove the complexity. determine if desktop virtualization could be a viable solution forOrganizations have varying needs so our offering is designed with meeting your business and IT objectives.ultimate flexibility. Whether a customer wants Do-It-Yourself, Discovery Workshop—The Discovery Workshop is a full-day sessionAs-a-Service, or somewhere in between, the Dell portfolio of between the Dell team and the customer’s key stakeholders. Thesolutions can meet your needs—in your data center or ours. Our intent is two-fold:Desktop Virtualization Solutions can be purchased in a traditional • To gather and document significant information about the existingcapital model, as a fully subscription-based service (monthly based infrastructure and architecture, geographies, and users to be able toon consumption), or as a combination of both. develop a clear understanding of the environment (as is) today as well as the customers short and long-term IT and business objectives (to be).Virtual Desktop as-a-Service (vDaaS)—An all-in service that providesfully managed virtual desktops from the Dell Cloud. Leave the • To introduce Dell’s Economic Impact Assessment (EIA) tool to help the customer establish a preliminary Desktop Virtualization business case.management, monitoring and incident resolution to us—you just payby the seat per month*. This offering removes the commitment of Blueprint Assessment—During this phase, Dell deploys virtualcapital purchase, hardware depreciation, and refresh. appliance and agent software on the customer’s network to gather detailed data from each desktop targeted for virtualization. The goalCustomer Managed Integrated Solution Stack—We’ve taken the is to create a digital footprint of the environment, confirmguess work out of creating the right infrastructure mix with our application and resource utilization and ultimately determine theIntegrated Solution Stack (ISS). Based on our Cloud Services resources needed to equal or better the experience to which the endInfrastructure and leveraging enterprise-class servers, storage, user is accustomed with their local desktop. In addition, thenetworking, hypervisor and desktop virtualization software, the ISS is outcome of the Blueprint Assessment will highlight which desktopsinternally tested and optimized to deliver an optimal IT management are a good fit for virtualization and which ones are not.and end-user experience. The offering includes design services tosize the ISS for the customer’s needs. Implementation is also Design & Propose—This phase identifies the hardware, software,included–we build, deliver, and deploy the ISS to the customer storage, and services components necessary to implement a desktoplocation, implement the desktop virtualization solution, provide virtualization solution for you. Deliverables include pilot validationknowledge transfer, and then hand over the management to the criteria, rollout plan, cloud or ISS design, implementation plan, finalcustomer’s operations team. But not before providing a single price, and SOWs.support line, Dell ProSupport for desktop virtualization, to resolve Implementation—Our consultants work with you to developissues related to any components of the fully integrated solution. implementation and transformation plans based on your specificDell Managed Integrated Solution Stack - Need help with ongoing design. During this engagement, we cover infrastructuremonitoring and management? Dell offers the optional management requirements, build and configuration, application sequencing,of the customer owned ISS in Dell’s data center or remotely to the image creation, desktop provisioning, and user migration schedules.customer’s premise. This is a monthly billed, subscription based Dell can also provide any server hardware, virtualization software,offering . monitoring tools, imaging management, anti-virus software, and applications packaging required to ensure a smooth implementation.Custom—We can design a solution to be housed in yourenvironment, adjusting the reference architecture specifically for Operate—Following the successful implementation of the solution,your needs or leveraging our rich portfolio of enterprise hardware, we provide ongoing support including management, monitoring,PCs, and mobile devices for customers that prefer to host and incident resolution as well as periodic health checks to ensure thatoperate their desktop virtualization solution in a Do-It-Yourself the infrastructure continues to run effectively.fashion. Implementation services are an option as well.* vDaaS pricing and charging model s may vary based on individual customerrequirements 1
  • 2. Discovery Blueprint Design & Implementation Operate Workshop Assessment ProposeDell Desktop Virtualization Discovery Workshop: helping you understand the potentialBenefits The DDVS Discovery Workshop is a full or two half-day sessions between your team and our consultants and specialists. The intent is two-fold: our team will gather significantDell Desktop Virtualization Solutions can information about the existing infrastructure and architecture, geographies, and users to beprovide the following benefits over the able to develop a clear understanding of the environment as it is today as well as yourtraditional desktop model: vision of the ideal future state of meeting strategic IT and business objectives. Second, ourEnhanced User Productivity team will introduce our Economic Impact Assessment tool to help you establish a clear • Increased access to applications and data view of potential costs as well as ways to offset those with savings in key areas that • Enhanced application performance highlight business agility and financial gains that desktop virtualization could bring to your organization overall. This is a collaborative process between you and Dell teams - the result • Reduced login times provides substantial input into your Desktop Virtualization business case. • Elimination of extended downtime due to end-user device issues Discovery Workshop ObjectivesSimplified Management The Discovery Workshop reviews factors that determine solution design, value proposition, • Centralized operations to shift the business the implementation approach, and risk mitigation. In essence, it prepares you to move model to one that enables pre-emptive forward with the Blueprint Assessment activity as well as align the activities to the business management and support objectives. The engagement overview is as follows: • Support Bring-Your-Own-Device (BYOD) or • Review workshop process and outcome expectations consumerization • Coordinate advance review of questions/discussion points • Software standardization—users access the same golden image • Communicate required customer participation and target content • Software compliance—mitigate unauthorized • Facilitate the collaborative customer workshop software installations • Document and incorporate customer input into the Discovery ReportIncreased Data Security • Set follow-up expectations and next steps • Create customer Discovery Report and executive summary • Centralized data storage to reduce data vulnerability and protect Intellectual Property • Identify foundational project requirements • Blueprint Assessment readinessBusiness Continuity • Prevention of localized data loss Discovery Workshop Timeline & Deliverables • Faster disaster recovery The Discovery Workshop phase is executed over a period of approximately 2 weeks end-Scalability to-end. This includes: • Rapid scaling to meet growth and utilization • Workshop preparation (1 week) requirements • Workshop execution (4-8 hours)Flexibility • Report production and delivery (1 week) • Deliverables include: • Access a single image from a variety of devices, be it a thin client, laptop, or mobile – Discovery findings smart device – Preliminary Economic Impact Assessment (EIA) • Support of seasonal or temporary workforce – Implementation options needs with fast deployment, reduced cost, – Indicative pricing and better business agility – Blueprint SOWUtility Cost Model Discovery Workshop Economic Business Case Components • As-a-service pricing models that help to remove the barriers of entry due to high It is extremely important to have a clear view of the areas where existing costs can be upfront capital expenses reduced as a result of implementing a DDVS model. During the Discovery Workshop, we will work with you to provide an indicative view of potential TCO: • Potential hardware cost savings • Improved end-user productivity • Desk-side support costs reduction • Energy consumption reduction • Desktop software and OS upgrades/deployments process optimization • Security benefits of backup and encryption of desktop data as well as protection of Intellectual Property 2
  • 3. Discovery Blueprint Design & Implementation Operate Workshop Assessment ProposeBlueprint Assessment: Blueprint Assessment Toolhelping you make informed decisions The Blueprint Assessment utilizes a software tool that has two component services: a virtual hub and a desktop agent or connectorOur Blueprint Assessment phase utilizes virtual appliances deployed ID.on to your network, and agent software deployed on desktops togather detailed data from every desktop targeted for virtualization. The hub, which resides in a Virtual Machine on a physical hostThe intent is to provide accurate information about the environment, server, is the central data collection point and gathers theincluding which desktops are considered a good fit for virtualization information received from the agent. The connector ID is installedand, equally, those that are not, which enables the right-sizing of the on each targeted desktop device and sends data to the hub. Theinfrastructure based on the user profile requirements. result of the data is a Blueprint Assessment report illustrating which desktops are considered a good fit for virtualization, based uponBlueprint Assessment generates expansive and detailed data around configuration, peripherals, usage model, and network latencyyour desktop estate—information that feeds directly into the amongst other criteria. The report also highlights users that wouldimplementation model but is also customer IP and, therefore, not be a good fit for virtualization for reasons such as requiredretained by you, whether or not the Desktop Virtualization configuration and usage model, certain graphic-intensive workloads,implementation moves forward. peripherals not well suited for virtualized environments, or poorBlueprint Assessment Objectives network latency.The Blueprint Assessment phase provides us with detailedinformation describing the desktop estate targeted for virtualization. Design & Propose: laying the path for your successWe will use this information to 1) update the Economic Impact During this phase, we lay the groundwork for your implementation.Assessment and 2) create a detailed and accurate implementation Based upon data gathered during the Discovery Workshop andplan. Objectives are: Blueprint Assessment engagements, we can address key elements • Assess “As-Is” physical desktop environment associated with rolling out a desktop virtualization solution in your – OS and hardware configuration environment or Dell’s, to help ensure that you meet your technical – User and application activity and business objectives with a quick return on investment. – Desktop performance characteristics We draw upon our pre-certified Cloud or Integrated Solution Stack • Qualify desktops for virtualization (ISS) successes to design your entire desktop virtualization strategy. – Good fit – possible fit- poor fit- no fit Our consultants consider your specific business requirements, – Application and network performance geographical span, budget, and timeline; and deliver a detailed • Determine required infrastructure document outlining the local and physical design of the solution as – Best locations(s) for virtual desktop platform well as an implementation plan including vDaaS Dell management integration, if applicable. – Recommended network enhancements – Recommended changes to application and file server locations Design & Propose Deliverables – Resource requirements necessary to provide quality end user Deliverables include: experience • Pilot validation criteria • Create virtual desktop design document • Rollout plan and related timeline – Implementation approach • ISS or Cloud design(s) and applicable options – Scope of end-user desktops for virtualization and profiles • Implementation plan – Platform locations • Executive Summary of the customer objectives and findings reports – Need for pre-implementation projects • Final priceBlueprint Phase Timeline • SOWsThe Blueprint Assessment data gathering phase is executed over aperiod of 5-8 weeks end-to-end. This includes: • Blueprint initiation and planning • Assessment tool configuration and deployment • 15-20 days of data collection • Data retrieval and report generation • Business case update 3
  • 4. Discovery Blueprint Design & Implementation Operate Workshop Assessment ProposeImplementation: helping you capture the value Image Management Setup • Complete the base Virtual Image Design Specification document to buildOur team creates an implementation and transformation plan based the supported virtual desktop standard Imageupon the output from the Discovery Workshop and Blueprint • Complete the Thin Client Image Design Specification document to buildAssessment phases. Implementation planning is led by a Dell project the supported thin client standard Imagemanager and covers everything from infrastructure requirements, • Provide software media, including license keys, for customer-ownedbuild, and configuration to application virtualization and sequencing, client operating systems and applications for images—including anyimage creation, virtual desktop provisioning, and user migration consents required from third-party providers.schedules and timescales. • Determine applications available for image integration.The Integrated Solution Stack (ISS) offering is inclusive of the • Create virtual application packagesimplementation activities that wrap the network, server and storage • Build the standard images according to the Image Design Specificationhardware, virtualization software, and Single ProSupport line into a form—(1) base virtual image and (1) thin client image are included asholistic solution. standard in base rate. • Perform image pilot to test the completed images for proper functionalityImplementation Activities in the production environment—Scope is dependent upon the number of • Implementation initiation and planning and on-boarding iterations images, apps, and customer requirements. • Deploy and configure the DDVS infrastructure • Take corrective action, as appropriate, for issues discovered during the • Create necessary Active Directory domain account(s) image testing phase. • Create Active Directory organizational unit (OU) containers for DDVS groups, workstation objects, administration, and management. Operate: helping you manage, monitor, and • Delegate Active Directory/security roles to the DDVS operations team maintain your virtual desktops necessary for support of the platform. If you’ve chosen a vDaaS solution, then we will take it from here. In • Perform data migration and profile transfer addition to the infrastructure upkeep, the service includes ongoingImplementation Deliverables monitoring and management of the virtual desktops including • PMI-compliant implementation plan operating system (OS) and anti-virus patching and application • Deployed solution updates, provisioning of new virtual machines, and incident • Service management resolution. Uptime and usage reports will be provided on a regular basis. • Final customer sign-off If you’ve purchased a customer-managed Integrated Solution Stack, then ProSupport for desktop virtualization will be your support hotline for all of the components in the standard stack. Features include access to senior-level analysts for remote troubleshooting of hardware and software-related issues, application validation assistance (license key management), configuration support for software that is part of the supported solution, and case and incident management. Find the Define Design the Manage right users ROI right solution the solution Understand your Dell’s Economic With a full You can manage or environment now Impact Analysis tool understanding of Dell can deliver on- and identify the best defines potential your needs, we going management users to virtualize savings and choose the best-of- of your DVS solution potential costs breed solution 4