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Discover how Daylight Transport reduces customer service costs, saves up to $1,000 a day in revenue and improves customer satisfaction with Dell Boomi AtomSphere. …

Discover how Daylight Transport reduces customer service costs, saves up to $1,000 a day in revenue and improves customer satisfaction with Dell Boomi AtomSphere.
Learn more: http://del.ly/DaylightTransport

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  • Company: Daylight Transport Industry: Transportation
    Country: United States Number of Employees: 340
    Web: www.dylt.com

    Business need
    To deliver better customer service and reduce customer service workload, Daylight Transport needed to better integrate its systems, including freight pick-up, tracking and invoicing.

    Solution
    Daylight Transport used Dell Boomi AtomSphere to quickly integrate its systems, reducing the customer workload by one full-time employee and enabling easy integration of one tool that helps generate an additional $800–$1,000 a day in revenues.
    Benefits
    • Enabled fast integration of systems — in hours or days instead of weeks or months
    • Reduced customer service workload by one full-time employee
    • Improved customer retention by enabling fast fulfillment of enhancement requests
    • Enabled easy integration of one tool that helps generate an additional $800 to $1,000 a day in revenues.
    • Minimized business disruptions with a robust architecture

Transcript

  • 1. Daylight Transport satisfies customers and cuts costs with Boomi AtomSphere. Business need To deliver better customer service and reduce customer service workload, Daylight Transport needed to better integrate its systems, including freight pick-up, tracking and invoicing. Solution Daylight Transport used Dell Boomi AtomSphere to quickly integrate its systems, reducing the customer workload by one full-time employee and enabling easy integration of one tool that helps generate an additional $800–$1,000 a day in revenues. Benefits • Enabled fast integration of systems — in hours or days instead of weeks or months • Reduced customer service workload by one full-time employee • Improved customer retention by enabling fast fulfillment of enhancement requests • Enabled easy integration of one tool that helps generate an additional $800 to $1,000 a day in revenues. • Minimized business disruptions with a robust architecture Read the full case study > Published: June 2014 | Expires: June 2016 “Because of Boomi, our development time is now often measured in minutes rather than hours or days.” Martin Zsembik, Senior Application Developer, Daylight Transport