photo by: star5112 from flikr.com Business Communications CIS – SUNY Delhi Perspective Clark Shah-Nelson Coordinator of Online Education, SUNY Delhi http://tinyurl.com/busi120

photo by: cogdogblog from flikr.com Paper -> Typewriters -> Telegraph -> Phone -> Fax-> Email-> Now what? wikis, ticketing systems, IM, widgets, chat, blogs, forums, podcasts, screencasts, social bookmarking, SMS texting RSS, Skype, Webinars, Twitter

Wikis: asynchronous: collaboration, discussion documentation, tutorials, planning:

Planning / Coordination Training & Tutorials Documentation

Helpdesk: ticketing software: Reporting, tracking, solving issues Documentation of trends, resources, time Workflow Users: report issues, communicate with technicians, get updates, track progress photo by: ecparker from flikr.com

Helpdesk: ticketing software:

Reporting, tracking, solving issues

Documentation of trends, resources, time

Workflow

Users: report issues, communicate with technicians, get updates, track progress

Instant Messaging and Widgets why? Live, instant, immediate, human being, easier than phone menus what? AIM, MSN, Yahoo, Gmail - built-in (Jabber), Meebo.com - web-based photo by: star5112 from flikr.com

Short quick messages / questions that don’t require email

SMS Texting less obtrusive than phone good for noisy environments more and more interfacing with computers (GoogleTalk, Voice Over IP, etc.) photo by: Leonard Low from flikr.com

Blogs: interactive, less formal publishing (copy machine vs. printing press)

photo by: Valerie Everett from flikr.com Videos: Personal Screencasts Easy to record Videoblogs Easier to follow along with

Discussion Forums Asynchronous (Participate any time) Topic-oriented photo by: Boby Dimitrov from flikr.com

Social bookmarking: share your links annotate, tag, collaborate del.icio.us (delicious.com) diigo.com photo by: rachfog from flikr.com

photo by: Sparkie Geek from flikr.com RSS: Real Simple Syndication Bringing the information to you Rather than you going to the information RSS: readers, aggregators: iGoogle, My Yahoo, My MSN, iTunes podcasts Weather, news, blogs, radio shows, etc. Netvibes.com

Meetings and Conferences: Travel costs: environment, time, business costs Productive meetings can happen online photo by: Eric__I_E from flikr.com

Meetings and Conferences:

Travel costs: environment, time, business costs

Productive meetings can

happen online

Chat, video, audio, whiteboard Share screen, links, record, Interface with telephone

Free / Inexpensive Tools - convenient, save money, enhance productivity photo by: qwrrty from flikr.com

Audio calls, call phones, Video 1-1, chat, send files

New Applications for New Business Needs: What is on your computer screen? Show me… Share mouse/keyboard control photo by: Benimoto from flikr.com

What you build it for is not necessarily how it will be used… hair dryer -> for blowing up balloons photo by: crazytales562 from flikr.com

What you build it for is not necessarily how it will be used… hair dryer -> for blowing up balloons photo by: crazytales562 from flikr.com

Real-time updates Doesn’t NEED to be mundane Communication, Community Creative uses

Thank you! Clark Shah-Nelson, SUNY Delhi Coordinator of Online Education www.delhi.edu/online Questions? photo by: rachfog from flikr.com