Busi 120 Guest Lecture

937 views
834 views

Published on

guest lecture for Business 120 communications course on useful tools in the office of Online Education at SUNY Delhi

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
937
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
6
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • Busi 120 Guest Lecture

    1. 1. photo by: star5112 from flikr.com Business Communications CIS – SUNY Delhi Perspective Clark Shah-Nelson Coordinator of Online Education, SUNY Delhi http://tinyurl.com/busi120
    2. 2. photo by: cogdogblog from flikr.com Paper -> Typewriters -> Telegraph -> Phone -> Fax-> Email-> Now what? wikis, ticketing systems, IM, widgets, chat, blogs, forums, podcasts, screencasts, social bookmarking, SMS texting RSS, Skype, Webinars, Twitter
    3. 3. Wikis: asynchronous: collaboration, discussion documentation, tutorials, planning:
    4. 4. Planning / Coordination Training & Tutorials Documentation
    5. 5. <ul><li>Helpdesk: ticketing software: </li></ul><ul><li>Reporting, tracking, solving issues </li></ul><ul><li>Documentation of trends, resources, time </li></ul><ul><li>Workflow </li></ul><ul><li>Users: report issues, communicate with technicians, get updates, track progress </li></ul>photo by: ecparker from flikr.com
    6. 7. Instant Messaging and Widgets why? Live, instant, immediate, human being, easier than phone menus what? AIM, MSN, Yahoo, Gmail - built-in (Jabber), Meebo.com - web-based photo by: star5112 from flikr.com
    7. 8. Short quick messages / questions that don’t require email
    8. 9. SMS Texting less obtrusive than phone good for noisy environments more and more interfacing with computers (GoogleTalk, Voice Over IP, etc.) photo by: Leonard Low from flikr.com
    9. 10. Blogs: interactive, less formal publishing (copy machine vs. printing press)
    10. 11. photo by: Valerie Everett from flikr.com Videos: Personal Screencasts Easy to record Videoblogs Easier to follow along with
    11. 13. Discussion Forums Asynchronous (Participate any time) Topic-oriented photo by: Boby Dimitrov from flikr.com
    12. 15. Social bookmarking: share your links annotate, tag, collaborate del.icio.us (delicious.com) diigo.com photo by: rachfog from flikr.com
    13. 17. photo by: Sparkie Geek from flikr.com RSS: Real Simple Syndication Bringing the information to you Rather than you going to the information RSS: readers, aggregators: iGoogle, My Yahoo, My MSN, iTunes podcasts Weather, news, blogs, radio shows, etc. Netvibes.com
    14. 19. <ul><li>Meetings and Conferences: </li></ul><ul><li>Travel costs: environment, time, business costs </li></ul><ul><li>Productive meetings can </li></ul><ul><li>happen online </li></ul>photo by: Eric__I_E from flikr.com
    15. 20. Chat, video, audio, whiteboard Share screen, links, record, Interface with telephone
    16. 21. Free / Inexpensive Tools - convenient, save money, enhance productivity photo by: qwrrty from flikr.com
    17. 22. Audio calls, call phones, Video 1-1, chat, send files
    18. 23. New Applications for New Business Needs: What is on your computer screen? Show me… Share mouse/keyboard control photo by: Benimoto from flikr.com
    19. 25. What you build it for is not necessarily how it will be used… hair dryer -> for blowing up balloons photo by: crazytales562 from flikr.com
    20. 26. What you build it for is not necessarily how it will be used… hair dryer -> for blowing up balloons photo by: crazytales562 from flikr.com
    21. 27. Real-time updates Doesn’t NEED to be mundane Communication, Community Creative uses
    22. 28. Thank you! Clark Shah-Nelson, SUNY Delhi Coordinator of Online Education www.delhi.edu/online Questions? photo by: rachfog from flikr.com

    ×