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Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
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Toll Today 2012 November 2012

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  • 1. Tolltoday Toll Group’s quarterly magazine September–November 2012 New Toll uniforms   Strengthening our brand through a single identity on page 11Toll and Optuslaunch new site inWestern Sydneyon page 13Delivering fuel to Santosin the Cooper Basinon page 26
  • 2. About Toll Group Contents   Toll is the Asian region’s leading provider of Message from integrated logistics services, generating revenue Management 3 of A$8.7 billion and operating an extensive network of over 1,200 sites in 55 countries. Toll Group 4 Toll has access to transport and infrastructure assets including road fleets, warehousing, ships, Toll Global Logistics 12 air freight capacity, ports and rail rolling stock. These assets, when combined with operational Toll Domestic Forwarding 18 expertise and technology solutions, are aimed at Toll Specialised and driving supply chain efficiencies to deliver best Domestic Freight 19 practice in supply chain management for Toll’s diverse customer base. Toll Global Resources 24 Toll Global Forwarding 30 Toll Global Express 38 Community 43 Staff Milestones 49 Head Office Level 7, 380 St Kilda Road Melbourne VIC 3004 Australia T +61 3 9694 2888 F +61 3 9694 2880 www.tollgroup.com Editor Lana Grace Group Corporate Affairs E editor@tollgroup.comSLOOERE2 Tolltoday  
  • 3. Message from managementDefining our new valuesframework – The Toll Way Dear Colleagues Being part of an organisation that There is more to hear about our culture has undergone dynamic change and and beliefs and you will see more of this significant growth globally over a short in the weeks and months to come. period has led the leadership team of Toll Group to call for a clear vision and Next steps shared values to define and nurture As part of formalising this process, a new One Toll culture. In response, earlier this month the Group Senior earlier this year I asked you for your Executive Committee (GSEC) and thoughts and feedback to help shape I invited all of the general managers our decisions around Toll’s future culture from across all business units globally and values. to join us in Melbourne for a two day conference to further develop our new I believe there is a significant benefit for values framework. On 16 and 17 October, the company in embedding a single Toll we were able to come together to talk culture that brings together our many about what these values mean to us strengths, and exemplifies safety, ethical and our individual business units and to behaviour and high performance. For me, decide on the best way to embed these it’s not only what we achieve, but how new values in a collaborative way. This we achieve, that’s important. was an extremely valuable exercise for the leadership team and I think we have After discussions involving more than all come away with and an eagerness to 2,500 people from sites around the implement this new values framework world, the biggest theme that emerged across Toll. was that the Toll culture is based on relationships; employees value the General managers and directors have people they work with and enjoy working begun communicating the Toll Way together as one winning team. We also and many already have participated in asked people what we should do in a launch session in your business to hear the future and many said they would about our beliefs and values and plans for like to see greater communication and roll out. If not, rest assured you will integration. A number of people said that hear soon from your managers’ as there were also opportunities for better they cascade the message throughout cooperation, teamwork and connection the businesses. between business units. I look forward to communicating our For this reason, the feedback affirmed new Toll values with you all, together with the focus on One Toll, as it represents GSEC and the general managers over working together as one organisation, the coming weeks and months. Once and overcoming geographical and this has been done we can move onto business unit boundaries. the next phase of the journey to bring the values to life and personalise them After extensive research and to each particular business unit. I look conversations throughout the forward to us all having conversations business, I am thrilled to say that we about what the values mean for us in have determined what our common our day-to-day work, further unifying set of values and shared culture our culture and helping us do things the will be. Our Values are: right way – the Toll Way. • Integrity and Trust • Safety • Continuous Improvement • Teamwork Brian Kruger • Openness and Transparency Managing Director September–November 2012 3
  • 4. TOLL GROUP Shanghai 3 Investors on tour   As a listed company, Toll has an obligation to communicate and educate our investors about our business. By doing so, they can come to understand our operations in greater detail and therefore are able to invest in Toll with more confidence. China Taiwan Hong Kong 2 Vietnam Laos Opposite Investors visiting the TGL warehouse in Shanghai. T he investor relations program here at Toll does this by giving presentations to investors and also by taking them on site visits of our facilities. In June this year, we took a group of 30 analysts, funds and banks to Singapore, Hong Kong Thailand and Shanghai. Day one – Singapore The trip started off with an introductory presentation into Toll Global Logistics in Singapore and China, followed by a tour of the warehouse that they operate for P&G in Singapore. Cambodia The group then visited the automotive facility in Singapore, and got to see how the team prepares the cars for the dealerships in the country. It was then on to Loyang supply base where the Toll Global Resources leadership team introduced the work they do in Singapore and more broadly in Australia. The group then took a tour of the huge supply base which Toll has been renovating for a number of years. The significant investment in the regeneration of the Loyang supply base by Toll is naturally of interest to this group. It was therefore important that we showed them how the project has developed, the facilities we now have and the number of tenants from the original oil and gas industry who now have Malaysia made Loyang their main base in Singapore. Loyang is perfectly positioned to support the offshore servicing needs of the oil and gas fields in the South China Sea. It is our aim that the big companies who support these mining 1 projects set themselves up in Loyang. Already many of the big Singapore players have done this as the facilities here are so attractive and unrivalled elsewhere in the country.4 Tolltoday  
  • 5. TOLL GROUPDay two – Hong Kong Day three – ShanghaiThe morning started with all of the key management personnel The focus of the Shanghai tour was to look at the Toll Globalfrom Toll Global Forwarding introducing themselves and the Logistics operations and to understand some of the challengesareas they look after. As global forwarding is relatively new and opportunities the company has in China.to Toll, the financial community is always interested to seehow we are performing. It was important for them to meet This was brought to life with site tours around two of thethe management team of experts that we have working in large warehouses TGL manages for international brandsthis space. such as Colgate Palmolive, toy manufacturer Mattel and local pharmaceuticals. The visitors learned that the valueFollowing the presentation, the group visited ATL Logistics added services, the security and safety record TGL maintains,Centre – the world’s largest concrete warehouse. Because all add to them becoming preferred logistics partnersspace is of a premium in Hong Kong, especially alongside for many multinationals who manufacture in China and thenthe river, this ramp up warehouse is a multi-story container distribute around the world. TGL often partners with TGF topark and warehouse space. ensure this happens smoothly.A site to behold, the fully automated container park in the After the tours and presentations from TGL management,basement ensures that optimal efficiency is encouraged the visitors were treated to a traditional Shanghai dinnerat all times. The ramp up warehouse facility allows lots at the Westin on the Bund.of businesses to have their warehouses close to the port,while maximising the use of land. Even for these investors who know Toll probably better than most of us, they were still overwhelmed by the scale and theAfter getting an insight into sea freight forwarding, the group many varying tasks we do as a company. They were verywent to the airport to see Hong Kong Air Cargo Terminals impressed by the knowledge and enthusiasm of our employees,Limited (HACTL). As one of the busiest airports in the world, and with the safety emphasis at each site.Hong Kong International needs a highly efficient cargomanagement system, which is HACTL. On behalf of the tour group, a huge thank you to the management and employees who made the tour possible. <The sheer scale and size of the operation had the visitorsin awe, before we even discussed how we managed bellyspace in the aircraft and managing the challenging issuesaround air cargo. September–November 2012 5
  • 6. TOLL GROUP Senior leadership update O ver the last few months there have been a few changes in the senior management team here at Toll. What is GSEC? Many of you will have heard the term GSEC being used around Toll, but you may not be familiar with what it is. Avi Gilboa joined the company recently as the new group director, strategy and M&A. Avi takes over from GSEC or the Group Senior Executive Committee is made Stephen  Stanley who announced his retirement in up of 13 of the most senior management in Toll. Chaired December 2011. A highly regarded senior merchant banking by MD  Brian  Kruger, the committee is made up of the professional, Avi joins Toll Group after a distinguished career six divisional directors plus the heads of the key support of nearly 20 years, most recently as Australia/New Zealand functions from Corporate. managing director of Unitas Capital, formerly JP Morgan Partners Asia. GSEC meets regularly to review key issues affecting the business as well as making key policy and investment decisions. As well as a new face, there has been an internal promotion to the senior leadership team. Damain Bishop, group director Take a look below for the members of GSEC and their roles: Business Development now leads the global business development team, moving away from his former Australia- focused role. Damain, like Avi, reports to Brian Kruger and joins the Group Senior Executive Committee (GSEC). Managing Director Brian Kruger Divisional Director Divisional Director Divisional Director Chief Executive Officer Chief Executive Officer Chief Executive Officer Toll Specialised & Toll Global Express Toll Domestic Forwarding Toll Global Resources Toll Global Logistics Toll Global Forwarding Domestic Freight Shane O’Neill Paul Ebsworth David Jackson Wayne Hunt Hugh Cushing Mal Grimmond Group Director Group Director Group Director Group Director Chief Financial Officer Company Secretary Human Resources Strategy and M&A Business Development Corporate Affairs Grant Devonport Bernard McInerney Lesley Staples Avi Gilboa Damain Bishop Andrew Ethell6 Tolltoday  
  • 7. TOLL GROUPInvesting in the west – Toll’s WAinfrastructure spend tops A$140 millionT oll is spending up big in Western Australia, reinforcing its industry leading capabilities with a string of unparalleled infrastructure investments. “But that’s just the beginning. We plan to increase that number further as we grow our operations and other Toll businesses start operating out of the site later next year.” Below Looking down on a large open cut iron ore mine in Australia’s remote Pilbara region.More than A$140 million has been spent on major property Jason said a continued focus on strategic developmentinvestments and upgrades to support our increased focus on opportunities will see more major developments announcedservicing the resource and energy sector, and the growing later in the year to help Toll increase its share of the resourcedemand for its more traditional services. and energy sector and help Toll’s integrated organic growth program across its businesses. Current key investments include: “We’ll continue to take a long term strategic approach to• A$54 million express road freight terminal at Hazelmere property demand and how best it will service our diverse that opened this year and ever-increasing customer base in Western Australia. Stay• A$47 million interstate rail freight forwarding terminal in tuned for more investment in the west in future.” Kewdale due to open early 2013• A$30 million from-scratch transport hub for Toll Group Toll has also recently opened a Group-wide business businesses in Gap Ridge, Karratha due to open mid-2013 development office in Perth to help drive its One Toll organic• A$12 million freight terminal upgrade in Kununurra that growth initiative and increasing property development opened this year. demand, which should lead to more large-scale projects being announced this year.The strategic developments are in addition to the morethan 50 sites Toll already operates in Western Australia. Toll Jason said there were some inherent advantages inGroup business development manager Western Australia establishing a centralised office that coordinates the immenseJason Holmes said although the combined expenditure for resources of Toll’s 17 Western Australia-based businesses.the four sites is more than A$140 million, the real contribution “The new, centralised office helps us service our customersto the economy comes in the form of local job creation, and and enables us to design and implement logistics solutionstheir flow-on economic effect. that are customised for the resources and energy sectors.” <“The fully integrated transport hub we’re building in Karratha will create around 40 jobs based in Karratha, not fly-in fly-out,” said Jason. September–November 2012 7
  • 8. TOLL GROUP One Toll sales initiative conference Northern Territory • Launched: Darwin, 5 July 2012. • Attendees: Over 20 participants from all the goes on tour business units in Darwin. • Keynote speakers: Larry O’Regan, general manager, Toll Express, and Gary Jones, national sales and marketing manager, Toll Express. • Highlight: Cross selling – increasing awareness of the range of services offered Damain Bishop, group director, Business by their counterparts. Development, has been on a national Australian tour promoting a new integrated approach to sales. Damain gives us an update on what this initiative is about. Damain: As part of the One Toll program, bringing our business together as a global and well integrated organisation, we are introducing a One Toll sales strategy across all business units. To launch this new sales strategy, we recognised that the best way to deliver this was through empowering our sales Western Australia • Launched: Perth, 14 June 2012. force by educating them on our full One Toll offering. We also • Attendees: More than 60 participants from the realised that for many of our sales staff, this would be one of business units in Perth. the first times they had met. • Keynote speakers: Mal Grimmond, divisional director, Toll Specialised and Domestic Freight. The objective of this program is to further develop organic • Highlight: Launch produced a One Toll team growth through a formalised process of collaboration / internal environment for the sales group in WA and all networking, knowledge sharing, and lead generation via employees are enjoying this new focus. a structured process. I personally attended each of the conferences around the country to speak to the teams about harnessing the collective effort of the 600 sales people currently employed by Toll with our existing 24,000 customers. Perth Our One Toll sales conferences have now been launched in all states around Australia and we plan to launch in New Zealand soon. We will then be assessing how we further promote this initiative globally. < South Australia • Launched: Adelaide, 11 July 2012. • Attendees: More than 60 participants from across all business units. • Keynote speakers: Gary Jones, national sales and marketing manager, Toll Express, Sarah Costin, national marketing manager, Toll Consumer Delivery. • Highlight: Provided participants the opportunity to showcase their business area and learn about other capabilities within Toll Group. Identifying links that might be of interest to their existing customers.8 Tolltoday  
  • 9. TOLL GROUPDarwin New South Wales / ACT • Launched: Sydney, 29 May 2012. • Attendees: Over 180 participants from Sydney, Queensland NSW regional centres, and ACT. • Launched: Brisbane, 26 July 2012. • Keynote speakers: Shane O’Neill, TGX • Attendees: More than 65 participants from all director, Mal Grimmond, divisional director, Brisbane based business units. Toll Specialised and Domestic Freight. • Keynote speakers: Paul Ebsworth, director TDF, • Highlight: Meeting sales teams from across and Steve Fleiter, national sales manager Toll NQX. the business provided and opportunity to share • Highlight: QLD leads are being exchanged leads and competitor information. amongst sales staff at a high level. Victoria • Launched: Inaugural launch in Melbourne, December 2011, follow up event on 23 July 2012. • Attendees: 115 participants from all divisions of Toll. • Keynote speakers: MD Brian Kruger, Shane O’Neill, TGX director, John Platis, Brisbane general manager, group business development. • Highlight: Teams gaining greater Toll businesses insight and valuable knowledge – increasing sales ability to identify additional business opportunities for the Toll Group. Adelaide Sydney Tasmania • Launched: Hobart, 19 September 2012. Melbourne • Attendees: 20 participants. • Keynote speakers: Steve Borg, general manager, Toll Tasmania, Mark Bergamasco, national business development manager, and John Donald, state manager Victoria, Toll Fast. • Highlight: Tasmania sales portal amalgamated with the existing Victorian sales portal to focus on links between Tasmanian and Victorian new business opportunities. Hobart September–November 2012 9
  • 10. TOLL GROUP Making a truckload of difference to our carbon footprint Inset Overview shot of the T he changing nature of the transport industry in not only meeting our business commitments, but also the injected at high pressure at the end of the compression stroke, which means that air and fuel is not premixed. Environmental impact Knowing diesel engines and exhaust fumes are significant contributors LNG tanks either side of the vehicle. obligation of managing our carbon to air pollution; using an alternative Below footprint, mean that today’s Toll LNG is a clear, colourless, non-toxic such as LNG burns cleaner and is an The new vehicle customers now want their freight liquid that is produced when natural gas even better performer than CNG in at Woolworths Western Australia – delivered safely on time at the best price is cooled to minus 161º at atmospheric reducing emissions. Therefore this is Perth Airport. possible, while also being delivered in pressure. Due to the high density of an environmental initiative that benefits an environmentally responsible way. LNG in comparison to Compressed us all. Natural Gas (CNG), it is lighter, more Toll Global Logistics’ Contract Logistics compact and can achieve significant The LNG-fuelled Kenworth trucks can team is committed to exploring new fuel savings when compared to diesel. contribute to a considerable reduction in technology and business practises This is especially the case for line emissions without sacrificing the power or to ensure it can continue to gain haul B-Double, semi-trailer and road torque output needed for our operations. environmental, fuel efficient and cost train vehicles. The introduction of these vehicles to our effective advantages for our customers. fleet is an exciting move towards realising These LNG-fuelled engines are the Toll’s environmental commitment to In a first for Contract Logistics, we only heavy duty (HD) engines that are reducing our carbon footprint. are proud to announce the acquisition certified by Australian Design Rules of two Liquefied Natural Gas (LNG) (ADR) standard as an ADRA80 (Euro 5). The benefits of a LNG-fuelled prime Prime Movers (Model T409SAR), in mover are: conjunction with Kenworth Trucks Testing on an engine dynamometer and Westport, a leader in natural gas over a sequence of steady-state modes • LNG is comparatively cheaper engines and technology. These two (idles and weight percentage), show a than diesel vehicles have been purchased for use 25 per cent reduction in greenhouse gas • Lower NO2 (Nitrogen Dioxide) in our Woolworths Western Australia site emissions and a 29 per cent reduction emissions and particulate matter at Perth airport. The engines in these on the heavy-duty transient cycle • LNG vehicles are noticeably vehicles are pilot diesel injected just Federal Test Procedure (FTP) tested quieter to operate prior to auto-ignition of gas injection, by Australian Greenhouse Office Test • LNG burns cleaner with a ratio of 5 per cent diesel and program (ADR 80/02 results). • Australia has abundant resources 95 per cent LNG. The natural gas is of natural gas. <10 Tolltoday  
  • 11. TOLL GROUPNew TolluniformsStrengtheningour brand througha single identityM ore than 75 per cent of Toll employees wear uniforms in their day-to-day work. These employees are theface of Toll and directly interact with our customers and thegeneral public. So as you can imagine, our uniform makesup a significant part of our brand identity. As part of the newbranding roll out, a single range of uniforms was designedto unify our people and strengthen our brand.This project started in late 2010 with a survey which wasconducted globally to establish what the needs were for thedifferent business units. A uniform committee was establishedto source feedback from the businesses and to develop auniform range which would not only be practical, but also standus apart from the rest. Initially there were 12 key garmentsidentified as essential to our uniform requirements. Thegarment list has now grown to over 100 items and two majorsuppliers were agreed on to manufacture this full range.The outcome of the uniform project provides a great exampleof what can be achieved when the Toll organisation pools itsresources and tackles projects with a single focus. Not onlyhave we been able to effectively manage the design of a singleuniform catalogue for the Toll Group, the consolidation of thespend has produced price reductions of up to 48 per cent forsome of our garments, with an estimated saving in uniformcosts across the Australian and New Zealand businessesalone of A$1.6 million per annum.Safety was also a key consideration in designing the OneToll operational range. The Australian/New Zealand designstandards (AS/NZ 4602.1:2011) have been applied to theproduction of the operational garments (with very slightmodifications required to meet European safety requirementsfor our businesses in Europe) so Toll Group now has a defaultstandard for operational clothing across the globe.The new designs features two primary colours – our Tollprimary green, which is the colour of the Toll logo, and highvisibility orange. The range covers both operational and non-operational employees around the world. As you may haveseen already, these uniforms have started their roll out acrossthe business, so keep your eye out for the new-look uniformand let us know what you think: gcateam@tollgroup.com < Above Employees receiving their new uniforms. September–November 2012 11
  • 12. TOLL GROUP OnePath: Australian superannuation insurance W e are pleased to report that Toll has recently finalised a review of its member insurance benefits, and that shortly members will be receiving information regarding The purpose of this alert is to flag to members that they will be receiving further correspondence about their superannuation within the next couple of months. significant enhancements to their insurance within the Toll Corporate Super Fund with OnePath in Australia. So watch this space. The enhanced benefits to death only and total and permanent For any further information, contact Cheryl Barbary, Toll’s disablement (TPD) insurance will enable members to ensure group superannuation manager by email: they are adequately protected. Toll will also introduce a Group cheryl.barbary@tollgroup.com < income protection policy within this Toll fund. Toll sells Toll Refrigerated to Automotive Holdings Group Ltd A fter conducting a number of strategic reviews of our businesses earlier this year, Toll has made the decision to sell the Australian interstate linehaul and warehousing by this business, we concluded that, in this case, divestment was the best option.” operations of the Toll Refrigerated business to Automotive Toll will retain its other refrigerated transport and warehousing Holdings Group Ltd, owners of Rand Refrigerated Logistics, operations which are currently provided by other businesses for A$6.5 million. within the Group. Brian Kruger, managing director, explained that, “Due to the Approximately 100 Toll employees will transfer to Automotive challenging market conditions and margin pressure faced Holdings Group as part of the sale. <Toll global LOGISTICS Toll ranks number one in operational excellence, India T oll India Logistics has been awarded a ‘national winner’ for the category ‘operational excellence’ at the India Road Transport Awards 2012. The award ceremony was conducted in Mumbai on 20 July in the presence of the Minister for Road Transport and Highways, Jateen Prasad. This is one of the most prestigious awards in the road Acknowledging this significant achievement, Brian Kruger, transport industry, which is sponsored by the major tyre managing director congratulated the team: “This award is a manufacturing company, CEAT Limited, in partnership with testament to the exceptional performance the team in India the Ministry of Road Transport and Highways in India. have been putting in over the last year. It is great to see this From more than 400 entries across 80 different locations recognised at such a high-level. Keep up the good work.” < throughout India, Toll was ranked number one out of the top five nominated organisations for operations.12 Tolltoday  
  • 13. Toll global LOGISTICSToll and Optuslaunch new site inWestern SydneyToll Global Logistics and Optus’ relationship and despatch across the various Optus business units. Overstrengthened even more this year, with time the team has also added extensive value added servicesToll launching the new Optus warehouse in such as kitting and bundling of mobile devices, and reverseApril 2012. logistics including first level fault validation and assessment.O ptus, Australia’s second largest telecommunications company, and wholly owned subsidiary of SingaporeTelecommunications, began their supply chain partnership In March 2011, the Customised Solutions team proposed a new warehouse for Optus at Yennora in Western Sydney, as stage two of the Optus operation. The 10,000sqm warehouse,with Toll in 2005. This has since grown to cover the entire which has gone live in a staged process from April to July,supply chain process for Optus, including storage, picking provides Optus with increased capacity, and a material handling equipment solution that will enable Toll to meet the increasing demands of Optus customers whilst reducing operating costs and improving productivity. Together, the Toll Group Property team and the Customised Solutions team designed and built the new facility in Western Sydney, specifically to meet Optus’ requirements. The warehouse uses Customised Solutions’ tier one warehouse management system, RedPrairie, that will integrate with Optus’ systems to enable automation of many time consuming processing and manual paper-based tasks done by the former warehouse. The site will also provide an Optus service centre using lean processes to create optimised and effective returns and service areas. Toll Global Logistics’ Customised Solutions general manager,Above Chris Pearce, said, “This is a great example of a continuedThe Toll site aims to increase productivity and reduce costs through leanprocesses, such as the Hero stations, pictured above. partnership applied to drive value for both Optus and Toll shareholders.” < September–November 2012 13
  • 14. Toll global LOGISTICS TGL business developm Joining the dots – our people, processes, and ca From 31 July – 1 August 2012, Toll Global better. TGL business development also launched its sales-to- Logistics (TGL) held its third business delivery (S2D) process with a focus on providing its business development conference in Chennai, India, development colleagues with the tools they need to be more connecting nearly 60 colleagues across successful in winning new business. These tools serve as a various divisions and business units. standardised platform for TGL — with an aim to develop more strategic relationships with targeted customers. T he theme and focus for this year’s conference was about joining the dots – our people, processes, and capabilities around the region – a One Toll approach. Prior to the conference, participants had a one day facility tour to view TGL India’s warehouse operations and capabilities in Chennai. Championed by Dominic Rego, director of business development and supported by Wayne Hunt, president and Wayne kicked off the conference with a welcome speech and CEO of TGL, the two day conference offered the region’s shared TGL’s growth objectives with the team. business development team the opportunity to better understand TGL and its strategic vision. The conference was The conference was packed with a variety of best-in-class also a chance to connect names to faces to further leverage workshops on topics ranging from legal framework, warehouse and develop internal networks, and to share best-in-class cost model, transport cost model, and innovation and practices across the division. Continuous Improvement Programs (CIP). During the two day conference, participants looked at what As part of this year’s agenda a new panel format was they were currently doing and explored what could be done introduced and chaired by the conference host Dominic14 Tolltoday  
  • 15. Toll global LOGISTICSent conferencepabilities Rego, with an aim to generate candid dialogue. There were Chairing the panel, Dominic Rego said, “We all have a three key topics brought up for discussion – ranging from passion to succeed. The purpose of the conference is for legal framework (moderated by Brian Warry), sales and our participants to embrace and apply all the inspirational operations planning (moderated by Bruce Wilson), and market ideas shared during the conference to grow our business as and customer value proposition – One Toll (moderated by we work towards our five year plan together.” Victor Tan). Each of the moderators shared real-life examples, success stories, best practices, and explored ideas to help Post event results showed that nearly 100 per cent of the us collaborate better for our customers as One Toll. respondents were satisfied with the conference. Some of their feedback included: There were also several other leadership team members who stepped in as key presenters and moderators, making the • They felt the facility tour enabled them to better conference an interactive and meaningful event. Company understand India’s operational capabilities secretary, Bernard McInerney, also was invited to host a • They understood Toll’s cross-selling opportunities and workshop around assumptions versus reality in Toll’s legal TGL’s five year growth plans framework and how to negotiate in a contract. • They understood the S2D framework and the standard tools presented during our workshops. < Godson James, from our customer Sealed Air attended the ‘voice of the customer’ session. He presented the Sealed Air business strategy in order for Toll to understand how we can Above Group photo of all participants at the TGL business development conference grow our business and hear firsthand on what Sealed Air looks in Chennai, India. for in a supply chain partner. September–November 2012 15
  • 16. Toll global LOGISTICS Celebrating our commitment to safety   Right Graham Spillane In a continuous commitment to improving Toll’s occupational health and safety (OH&S) performance, a number of safety awareness campaigns have been held across Toll Global hands out safety awards at the Logistics’ (TGL) Asian operations. These campaigns were TGL safety day. held to raise awareness around accident prevention and Below keeping safety front-of-mind in everything we do at Toll. By Brian Warry with some of the Safety creating a fun and interactive approach to these awareness Week Award winners events, Toll was able to promote positive attitudes toward from Toll Global Logistics Sri Lanka. health and safety, getting everyone involved in contributing to a safe working culture. Safety week in Sri Lanka As part of the broader Toll safety campaign, TGL in Sri Lanka recently introduced a 12 month safety rollout plan, with TGL in Thailand hold safety day assistance from Sim Kian Chong, regional manager, OH&S. On 4 September, TGL in Thailand dedicated a day to focus on safety holding a fun-filled event to celebrate our safety To kick off this annual plan they organised a safety week, held commitment. The day was about providing safety knowledge from 4 –10 July 2012 at the Nestle Lanka PLC Distribution through various educational games, safety exhibitions and Centre to further raise awareness about the importance of information booths, competitions and activities. safety in the workplace. This event was well received, with positive feedback from those who attended at all levels. The The celebration of safety day was a high priority to all safety week activities included safety awareness programs departments within TGL in Thailand, suppliers, subcontractors and safety training sessions available to all employees, as and Safety & Health At Work Promotion Association of Thailand well as a poster campaign and competitions on safe driving. (SHAWPAT), to encourage the creation of a preventative health and safety culture. An awards ceremony was also held on 12 July at the Nestle Sports Centre to recognise employees going above and Thailand’s country general manager, Graham Spillane, said in beyond in safety initiatives. The ceremony was hosted by an opening speech to all employees, “Safety is really about Prasad Jayasuriya, country head and general manager of you and building on a safe working environment. This must TGL Sri Lanka, with Brian Warry, regional director for South be a real team effort and I’m counting on input from all of you. and South East Asia of TGL as the ceremony’s chief guest. Let’s keep striving to continue to improve safety and remember Other special invitees also included, Sant-Lal Giridhar, VP that it is the responsibility of each and every one of us.” Technical, and Chathura Dissanayake, VP Supply Chain of Nestle Lanka. Addressing the employees, special guests More than 200 employees joined in on the action-packed day. stressed the importance of workplace safety in creating a The full day campaign is being held up as a great success in safe operating environment for all employees, and that every not only engaging our people on safety issues, but also an employee has the right to go home safe. opportunity to connect with colleagues in a fun and interactive way to work towards a common goal. <16 Tolltoday  
  • 17. Toll global LOGISTICSTata Steel Limited India award Tollwith ‘Best innovation of the year’T oll Global Logistics in India won a three year contract with Tata Steel Limited last year to transport 3,500 tonnes ofsteel coils a month from Jamshedpur (in the eastern part of Steel’s customers, where we were able to reduce loading and unloading time, load restraining time and minimised the in-transit damage. On the back of this success, TGL in India Above Clockwise: ‘Best innovation of the year’India) to Chennai and Bangalore (in the southern region of is now working with Tata Steel to operationalise distribution trophy; Toll’s specially designed trailer; LoadIndia), over a distance of around 1,700km. for West India. of wire coils ready for transporting; Toll trucks ready toTata Steel was facing a challenge in transporting wire coils It was this successful reengineering of wire coil transportation service more of Tataacross India, as the coils were repeatedly getting damaged that led Toll to be honoured with the ‘Best innovation of the Steel’s customers.in transit due to adverse road conditions. Toll approached year’ award from Tata Steel. The award was presented toTata Steel to explore the possibility of redesigning trailers Toll by T.V Narendran, VP Safety and Flat Products, Tata Steelto avoid transit damages. After several design changes to Limited (India) at the Transport Partner’s meeting inthe trailer, Toll completed a successful trial with one of Tata Jamshedpur, India. < September–November 2012 17
  • 18. Toll domestic forwarding Demonstrating true Aussie spirit   Above Peter Philip being E arlier this year, Peter Philip, business development manager at Toll Intermodal in Tennyson (Brisbane) received an Australia Day Award in recognition of his significant voluntary As a member of the Carina Leagues Club, Peter has helped the club to expand their ties with the community. presented his award by Councillor Helen contribution to the community in the federal electorate of In 2011, Peter was elected to the committee of the Southern Abrahams and Kevin Rudd MP, Griffith, Queensland. Districts Basketball Association in order to assist the Lady Member for Griffith. Spartans basketball team. Presented annually on Australia Day, the awards are given out to a handful of Australian citizens who go above and beyond Peter’s passion for volunteering and sports has seen a boost to support their local community or who excel in the fields of to the Carina Leagues Club team of volunteers. He has helped business, the arts and academia. countless young athletes succeed in elite level sport and is a true champion of the community. Peter was recruited by the Carina Leagues Club to assist the development of a long term junior program within From all of your colleagues at Toll, a huge congratulations the community. and keep up the great work. < A breakfast for racing champions Toll Intermodal hosted a BBQ breakfast and invited other Toll Right divisions to come along for the opportunity to get a close up Jeff Lewis, North Queensland view of the Toll Sponsored V8 Supercars. Employees also had risk manager, a chance to meet the two drivers of the Toll Holden Racing Toll Intermodal, takes in the full Team, Garth Tander and James Courtney, who popped in for glory of the breakfast and answered questions from employees who were Toll sponsored V8 supercar. excited to hear about their experience of the race first-hand. Paul Ebsworth, divisional director, Toll Domestic Forwarding, made a special trip up to Townsville to take part in the event. Commenting on the atmosphere of the day, he said, “There was a real sense of excitement among employees as they checked out the impressive cars and mingled with the A s a major sponsor of the V8 Supercar team, Toll Holden Racing Team, there are some unique opportunities to be had. So when the V8 Supercar series came to Townsville in V8 Supercar drivers and their racing support staff. I think it gave employees a real sense of pride to see Toll’s logo gleaming from the cars and to learn more about our sponsorship. July for race 14 and 15 of the V8 Supercars Championship at The event overall was a great success and we look forward the Sucrogen Townsville 400, employees were able to take to more opportunities for employee events on the back of advantage of having our racing team in town. this sponsorship.” <18 Tolltoday  
  • 19. Toll specialised and domestic freightToll Liquids and BOC lead the wayin stability control trainingIn February last year Toll Liquids together with BOC, Australia’s leadinggases and engineering company, that a rollover can occur at any time during a normal day at work. As part of attending the on-site course they have place with this EBS equipment when it is fitted in the trailers they tow. Below Toll Liquids and BOC collaboratedesigned a training program to further the opportunity to be involved in actual This training has not only provided on driver safety training program.develop driver skills and maintain real life situations where they simulate a valuable safety knowledge andthe safety of our driver group as we tanker rolling. They learn that the speed awareness, but also allowed drivers tocontinue working in close partnership. differential between a near rollover and meet and share experiences with their an actual rollover is only a couple of fellow interstate colleagues, buildingThis program was born out of a strong kilometres apart. greater relationships within the Tollworking relationship between Toll and BOC families. At this point in timeLiquids and BOC over a number of years, The second part of this highly valuable around 80 per cent of the driver groupwho have the aligned goal to reduce the training program is to demonstrate the has attended the course and feedbackrisk of driver incidents while transporting value that Electronic Braking System has been very positive. The remainingdangerous goods on our roads across (EBS) adds to the safety of our tankers. drivers are very keen to undertake theAustralia every day. This focus led to the BOC fitted all of its tankers with EBS, experience in the future. Toll Liquidsintroduction of stability control training which helps to assist the drivers from aims to reach its target goal of 100 per(also known as rollover prevention rolling over in critical situations – this cent participation by the end oftraining) as a mandatory requirement can become a very real concern to the December 2012 for all drivers includingfor all drivers working on the Bulk BOC driver simply by driving down a winding casual drivers and the Toll contractcontract. This alone was a milestone in road with a full load. As the tankers on-site managers.the industry, putting us at the forefront are carrying a product that is liquefiedof safety for many trucking companies under pressure, meaning that there is Toll Liquids general manager, Tim Kehoein Australia and New Zealand. ullage (room for the product to move) in said, “Toll Liquids’ commitment to this the tank, allowing the load to move as safety initiative is yet another exampleThis revolutionary training program is the driver travels along. Therefore the of how we are continually striving topresented in two parts, with theory centre of gravity is forever changing as provide a safer working environmentand practical elements developed by the load shifts, increasing the risk of a for our employees, customers andDECA Training at Shepparton, Victoria. potential rollover. Drivers can feel an community.” <This training is designed to increase the increased sense of security knowingdrivers’ awareness of the real possibility there are safety procedures already in September–November 2012 19
  • 20. Toll specialised and domestic freight20 Tolltoday  
  • 21. Toll specialised and domestic freightToll employee inspireswomen to join thetransport industryToll NQX was proudly represented at the Of her experience, Emma said, “I am yet to finish my journeyinaugural ‘Women in Road Transport’ event within the wider transport and logistics industry, but I haveheld by the Queensland Trucking Association learned it is critical to know where you are going and identifywith the theme of how gender diversity is trusted people to mentor and support you on that journey.”moving the road transport industry forward. Emma’s experience has given her the tools and motivation toE mma Smith, training coordinator at NQX College, was invited to give an address along with Queensland TruckingAssociation’s 2011 Trucking Woman of the Year Award winner, be a driver of change within the industry. As chair of the Future Leaders Group within the Supply Chain Logistics Association of Australia, Emma is leading a team which aims to attractRoz Shaw. and retain young people within the transport industry through ongoing professional development.Emma inspired an audience of over 120 people as she talkedabout her own career journey and her passion to guide others She is on a personal mission to take a message to schools,as they contemplate a career within the transport industry. parents and the wider community that transport and logistics is a great career choice.After starting as the lead receptionist for Toll North, Emmarealised she wanted to advance further in the industry. Using About NQX Collegesome wise words of advice from her mum, she focussed on NQX College is an in-house provider of specialised trainingbuilding her skill set, finding mentors, going beyond the call and development in topics such as chain of responsibilityof duty in her role and focussed on doing what she loved leadership, dangerous goods, load restraint, equipmentmost; helping people. operations, inductions and advanced safety programs. Since NQX College became a registered training organisation inShe was soon offered the opportunity to work within 2007, almost 9,000 online inductions and over 4,500 nationallyToll  NQX to assist in setting up the in-house registered recognised units of competency have been delivered.training organisation, NQX College. NQX College offers Certificate II and Certificate III in TransportEmma now manages the compliance, training and strategic and Logistics and is accredited to deliver Workplace Health &requirements of the college supporting the 26 branches in Safety Queensland approved forklift licences. Recently, NQXthe Toll NQX network. College partnered with Toll Corporate Risk department to deliver the incident investigation unit of study in the Diploma ofWith 23 per cent female employees at Toll, and similar low Occupational Health and Safety to Toll Group safety managers.representation in other transport companies, the industryhas traditionally not been one that attracts many women, NQX College has recently been licenced to providebut Emma is aiming to change that. BlueCard training – a minimum entry level OH&S training program for the transport industry. NQX College can Opposite now provide this training to all Toll Group business units. Emma Smith, training coordinator Contact Bill Potter at bill.potter@tollgroup.com to find at NQX College. out more about the programs. < September–November 2012 21
  • 22. Toll specialised and domestic freight New South Wales depots get together to raise money for sick children T oll Express’ New South Wales Eastern Creek team takes part in the annual Convoy for Kids charity event every October, where truckies show their support for sick The team received fantastic feedback from the committee of Convoy for Kids, developing a real sense of pride amongst the team of employees. It also offered a chance to network children and raise money to support local hospitals and and build friendships across the participating Toll depots. children’s charities. The local Kellyville Lions Club also kindly offered to come along This event raises money for the Convoy For Kids Sydney on the day to cook the BBQ for the Toll volunteers, who were foundation, who in turn divide the money between the grateful for a warm cuppa after such an early start. Neonatal Emergency Transport Service and Telstra Child Flight, the emergency helicopter service for children and On the day Toll raised close to A$4,000 and there are still more babies in Australia. items to be sold. The team is planning to arrange another event in the Blue Mountains, NSW to raise further money at To boost the funds raised even more this year, the team a garage sale there. held a garage sale at the Eastern Creek depot back in June. After months of planning, the word started to spread about The organisers would like to say a special thank you to this event throughout the depots and it was not long before everyone who bought and donated items, gave their time on donations for garage sale items started rolling in. Employees the day and on the weekends leading up to the event. A big showed their generosity in the shape of items such as fridges, thank you to those from Eastern Creek, Toll Global Logistics freezers, and furniture through to computers, books and DVDs. Minchinbury, Toll Fast and Toll Global Express, as well as Toll Express management for supporting the initiative and Toll volunteers gave up their Saturday to devote their time to allowing it to happen. raising money for the cause, starting bright and early opening the gates of the depot to the public at 8am. It may have been Events like this make you feel proud to be part of the a chilly winter’s day, but the atmosphere and spirits were high. Toll Group. < Below L–R: Geoff Reuniting colleagues The event was predominantly arranged by Robert Sealey, who is now retired from Toll IPEC and has been in the of past and present Fitzgibbon, Wayne Greenway and industry for near 50 years. Bill Murrowwood; Ian Grey and Paul Cochrane; Holding a reunion is a great way B Peter Norman, Ian Anderson and ack in March this year some of Australia with an impressive turnout of continuing the Toll family even Gary Fitzpatrick; our Toll drivers took the initiative of over 500 people. after retirement and is a nice way Jim O’Farrell, Jenny O’Farrell, to organise a Victorian truckies of staying in touch with colleagues Jeff Mayer, and reunion. This event brought together They also encouraged younger drivers and the industry. We’d like to hear Dennis Curran. old colleagues who have since to come along and talk to some of about any reunions that you might retired, along with current drivers the old ‘legends of the road’ to learn be holding in your business divisions, and their partners from all over what the highway was once all about. email editor@tollgroup.com <22 Tolltoday  
  • 23. Toll specialised and domestic freightComputer upgrade providesan opportunity to give backR ecently Toll Transitions upgraded its computer hardware in the Brisbane office. Rather than recycle the hardware,the team offered to donate 26 Dell computers and monitors Greg Young, national service manager at Toll Transitions said, “We are delighted that the re-use of our equipment has had such a positive impact for an important part of our community. Above Members of Connect2Groupto the not-for-profit organisation, Connect2Group. Connect2Group is one of many organisations in need, so going putting our old computers to forward I hope we can broaden the scope for contributing to good use.Connect2Group is a community-based organisation that our community, as it is well worth the effort.”provides whole-of-life (work, home and play) communityconnectedness and development of people with disabilities. A certificate of appreciation was presented to Toll TransitionsThey have a genuine commitment to the rights of people by Ken Nolan: ‘In sincere appreciation of the provision ofwith disabilities to experience and enjoy the same learning goods, which have contributed to a person with a disabilityand lifestyle opportunities that all community members have. or mental illness, be a valuable and active member of their community.’ <Ken Nolan, president of Connect2Group said, “Toll Transitions’donation has enabled us to modernise and standardise oureducational office’s IT equipment which has had a majorimpact on our clients’ learning and development.” September–November 2012 23
  • 24. Toll global resources Toll Mining Services secure A few issues ago, Toll Mining Services explained in Toll Today the work they had undertaken with Barrick (Australia Pacific) in Papua New Guinea (PNG) to promote the safe handling and transportation of cyanide. The team has since gone on to secure the supply of transport and logistics services for the route between Port of Lae and the Barrick Gold Mine in Porgera. Porgera T o supply the required services, an extensive preparation and development process was undertaken to achieve compliance to the International Cyanide Management Goroka Code. This code is a voluntary program for the gold mining Mt Hagen industry that promotes responsible cyanide management, enhanced protection of human health and reduces potential Papua New Lae environmental impacts. Guinea On 27 February, Toll was formally certified as code compliant, meeting all aspects of the International Cyanide Management Code. A key challenge to the operation has been safely transporting Port Moresby the goods along the Highlands Highway between Lae, Goroka, Mount Hagen and Porgera in the western highlands of PNG. This is the only route available so the challenges of landslips, washaways, tribal clashes, attacks on convoys, and vehicle breakdowns are all recurring issues which must be dealt with. Indeed, all these aspects have become a ‘normal’ part of the operations. To date, Toll Mining Services in PNG has moved 235 containers of dangerous goods which are necessary for the Barrick Gold mining operation in Porgera to receive on schedule to continue operations. With this strong foundation and proven experience in difficult conditions, Toll is now well positioned to secure future work in the PNG region. The project team The project was headed by Tol Kouz, the Toll Mining Services north regional manager, with Peter Gauci appointed the business manager for Toll Mining Services in PNG, once the project was approved. Peter has taken the lead on the project setting up the contractual and financial aspects to ensure a smooth transition. Grant Johansen was appointed as operations manager located in Lae, PNG. Grant worked closely with Sheena Ward, the compliance coordinator, to set up the local procedures and risk assessments associated with gaining the accreditation. Toll is now well established, with local operations managed by Grant Johansen employing three local staff. Operations supervisors Warren Teno and Manu Gairo are responsible for the detailed management and compliance for the convoys transporting the High Consequence Dangerous Goods (HCDG) between Lae and Porgera. The third staff member Leanne Rosenzweig, is responsible for the administrative and commercial functions of the team. <24 Tolltoday  
  • 25. Toll global resourcess further work in PNG Below Navigating through the PNG Highlands on the route between Lae and Porgera. September–November 2012 25
  • 26. Toll global resources Delivering fuel to Santo   Following a successful joint bid with Shell, Toll Energy has commenced Below a three year contract transporting diesel and jet fuel into the Cooper Basin Toll jet fuel tanker on the Strzelecki track. for Santos. The team will also provide additional logistics services including aircraft refuelling and fuel equipment management.26 Tolltoday  
  • 27. Toll global resourcess in the Cooper Basin T he Cooper Basin in South Australia is arguably the most important onshore petroleum and natural gas deposit in Australia. Many of the leading names in energy exploration As part of the solution Toll will implement a Performance Based Standards (PBS) BA-triple combination which will be the first of its kind to operate in South Australia. This unit will carry are based here, with Santos having the largest presence, and nearly 90,000 litres of diesel or almost 40 per cent more than greatest demand for fuel. a traditional double road train used on this route. The coming months will see activity extended to Santos’ The linehaul route from Adelaide to Moomba is a tough one expanding operation in the Roma and Fairview regions of with nearly 700km of the 2,000km round trip unsealed with Queensland. This new work for Santos and Shell complements challenging road conditions that can see a truck travelling at Toll’s existing operations in the Cooper Basin and demonstrates only 20 to 30km per hour. < Toll Energy’s ability to deliver innovative solutions and a broad range of logistics services. September–November 2012 27
  • 28. Toll global resources Airport services helping to land new opportunities for Toll Below Right Staff managing T oll Remote Logistics provides airport management, ground handling and security screening services in remote and regional airports around Australia and overseas. • Ground handling – providing personnel and equipment to ensure that people and luggage make it to the right place at the right time to keep flights on schedule. baggage checks. • Security services – an approved aviation screening authority Whereas Toll dnata represents one of the leading providers providing screening and security support services. of airport services at large international airports, Toll Remote Logistics is finding that there are increasing opportunities In short, any services required to operate and manage an in smaller scale remote and regional locations. And these airport, Toll Remote Logistics can deliver. opportunities go far beyond the airports themselves, as the entry point for new operations they are strategic footholds that While the airport business is attractive in itself, its broader can enable other areas of Toll to gain access to new markets potential lies in having a strong Toll presence and a strategic in emerging locations. foothold at the entry point for new operations, particularly in the mining and resources sectors. This represents an excellent Toll Remote Logistics is being increasingly sought out to opportunity to identify and pursue new business opportunities provide these services due to its ability to deliver international for the wider Toll Group. best-practice solutions combined with a can-do attitude that allows them to overcome the unique challenges of working in If you or your business unit knows of any potential airport remote locations. This enables Toll Remote Logistics to roll out operations in locations where you would like to gain a strategic airport services in any location in the world, a fact reflected foothold, talk to Toll Remote Logistics remote.logistics@ in their current operations. tollgroup.com and let’s see what we can do together. < They currently manage two of the world’s most remote airports in Christmas and Cocos Islands, as well as providing airport services in one of the world’s newest countries in Timor Leste. In addition to this, Toll Remote Logistics was recently awarded the contract to take over the operations and management of three BM Alliance Coal Operations (BMA) airports in the Bowen Basin in Queensland. Toll Remote Logistics’ range of airport services includes: • Airport operations and management – making sure every aspect of the airport runs smoothly, efficiently and safely and in compliance with all relevant aviation authorities. Creating a safe workplace for our hearing impaired employees T oll is committed to being an equal opportunity employer, that employs people based on merit according to their skills, qualifications and aptitudes. So when Toll Energy priority at Toll, so it was of particular importance that we made sure we had identified solutions to any potential safety issues onsite prior to Brad and Tim commencing employment. Toll recently employed two hearing impaired brothers, Brad and Energy South Australia undertook a management of change Tim Tutty, it was just a matter of gearing up the workplace risk assessment to ensure that we were able to provide a safe so that they could do their work effectively and efficiently. workplace for both Brad and Tim, as well as other employees, visitors and contractors. Brad and Tim have previously worked in transport and warehousing operations across a range of companies, and Specific controls that were introduced to the workplace include: with assistance from employment agencies, both employees • Video screens at warehouse entry and exit points have become an integral part of the Toll Energy team. • Convex mirrors located at poor visibility junctions • Emergency vibration pager linked to the evacuation alarm As always, providing a safe working environment is a top • Laptop with voice to text programming. <28 Tolltoday  
  • 29. Toll global resourcesQueensland In our last issue, Toll Global Resources explained the work that had started on the Queensland Curtis LNG (QCLNG) project. This project isCurtis LNG now well underway as it reaches a new phase of implementation. T oll Energy, part of Toll’s Global Resources division, isproject update providing the transportation and storage of materials required to complete the project’s upstream requirements. In particular, Toll is providing the logistics for the large shipments of around 14,600 pieces of 18m pipe at Brisbane Wharf. This pipe forms the critical trunkline which connects the numerous field compression stations to the central compression stations. This allows the gas to then be pumped down the major pipeline linking the fields with the LNG plants, where it is liquefied and shipped to customers across the globe. The QCLNG trunkline pipe will form around 260km of pipeline and is predominately 18m lengths, with around 200 pipe bends, with diameters from 300mm to 600mm. At this stage, more than half of the welds have been completed on what will be the longest, large-diameter onshore buried pipeline in Australia. Toll and the project have used innovative practices to move the pre-bundled pipe onto rail at the Port of Brisbane. The use of rail has considerably reduced the impact of road traffic on the already congested Warrego Highway, which services enormous volumes of freight being transported along this key arterial into the Surat Basin. David Jackson, CEO Toll Global Resources expressed how excited Toll is to be part of some of Australia’s largest capitalAbove infrastructure projects. David said, “These projects havePipes being prepared for transport at the Port of Brisbane. allowed Toll to demonstrate to Queensland and beyond theBelow superior logistics solutions we have to offer. Toll is delightedUsing innovative practises to move pre-bundled pipe onto rail. with the opportunity to help deliver this crucial service to such an important project, and prove yet again the end-to-end capabilities we can provide to the resource sector in Australia and around the world.” The QCLNG contract is the third major contract Toll’s Global Resources division has been successful in securing from proponents involved with Queensland’s LNG developments on Curtis Island, and Toll looks forward to getting involved in similar projects in future. < September–November 2012 29
  • 30. Toll global forwarding TGF Estonia moves offices to cope with increased demand Toll Global Forwarding (TGF) has recently Branch manager Kristian Palts, a former key account manager relocated its fledgling Estonia branch to new at Schenker thinks the move to Estonia is a positive step premises in the historic Kadriorg Park area of forward for the business. He said, “Having an office in Estonia Tallinn, Estonia’s capital. enables us to handle shipments for all three Baltic States. Many of our large customers have traffic to or from Finland, Latvia L ooking more like a stately home than a forwarding office, TGF Estonia’s new base now has foreign embassies and the palace of the Estonian President as near neighbours. and Lithuania. The Baltic States also act as trans-shipment gateways for imports to Russia – so we expect more imports business as we grow.” Located 8km from the city’s Lennart Meri International Airport TGF Finland itself also acts as a base for Russian traffic, and around 25km from the sea port of Tallinn at Muuga, the in addition to its own business. office is the administrative base for a fast-growing business that currently centres on ocean freight and value-added Toll’s Estonian operation already ranks in the top three for services such as warehousing, and pick and pack. The TGF the country’s exports of peat moss, plastic and glass scrap. Estonia business has been steadily growing month by month right from day one, hence the need for a larger office with the And the future is bright according to Kristian, “The plan is increasing demand for our services in the region. to further increase our market share and become an even stronger player in all areas. Eventually, we want to be in all Launched only in November 2010, as a satellite to the three Baltic States with our own offices.” simultaneously-opened Finnish office, TGF Estonia is currently more slanted to exports – but this is expected to balance out Keep your eye on Toll Today for further developments within in due course. Although it operates under TGF Finland, all the Baltic States. < traffic is routed directly into and out of Estonia. Do you have a room with a view? Not all Toll offices or depots look like fairytale castles, but we’re pretty sure there are some interesting buildings out there. Send us a photo of your workplace and tell us why it should be considered the most interesting Toll workplace. Perhaps you have a stunning view or can see a well-known landmark from your office, maybe your workplace is eye catching for other reasons. And for those whose desk is behind the wheel of a truck or onboard a plane, no doubt you have some pretty impressive views to share with the rest of us. to the value of A$200 to be used for purchasing something Bonus points for incorporating the Toll brand into your shot. special for your office, for you and your team to enjoy. Email This could be in the form of people in uniform or equipment. your entries to editor@tollgroup.com by 1 December 2012. Send your ‘room with a view’ photo together with an explanation Entries will be published in the next issue of Toll Today, as to why you and your team have the best workplace at Toll with the winners to be announced early in the and you could be in with a chance of winning a gift voucher new year.30 Tolltoday  
  • 31. Toll global forwarding Finland SwedenNorway Estonia Baltic Sea Russia Latvia Lithuania Belarus Poland Germany Czech Republic Slovakia Austria Hungary September–November 2012 31
  • 32. Toll global forwarding TGF designated collaboration team Below The Hong Kong 13 In the first week of July, Toll Global Forwarding (TGF) brought together 13 representative colleagues from around the globe for a three day workshop held in Hong Kong on ‘collaboration’, newsletters, roll out of Toll branding, an international exchange program and a global induction program. and facilitators at the collaboration facilitated by Bridge Consulting, who also supports us with 2. All together now – One global system with standard global workshop. Leadership@Toll. processes making life simpler, more consistent, and creating time for other value-add activities. The group was posed with a seemingly simple question – “How do we improve the levels of collaboration between 3. Treasure chest – Empowering TGF people by, for example, origin and destination?” The Hong Kong 13 as they’ve building an information portal that gives all employees christened themselves, went about the challenge with easy access to all the information they need to do their job energy, focus and genuine passion, and came up with a effectively, with a strong focus on ongoing training and set of recommendations that are genuinely inspiring. development activity. They delivered their recommendations around the ‘TGF Way’ under three headings: Action plans for the first 100 days, and thereafter, are being developed by the Hong Kong 13 in close consultation with 1. In TGF we trust – Building a global community and Hugh  Cushing, CEO TGF, who will provide the ongoing creating the global family through such things as staff surveys, sponsorship and leadership to the team and ensure maximum employee recognition programs, photo competitions, global business impact from this highly motivational initiative. < Handling a 270 ton cargo project – a breeze for TGF Singapore E arlier this year, Toll Global Forwarding (TGF) in Singapore were set a mighty challenge when they were presented with a cargo project that involved handling the import, clearance cargoes were L5.33m x W3.95m x H3.265m weighing in at a whopping 34 tons per unit. and transportation of eight pieces of winch at 34 tons Although the coordination of this shipment was quite each for our customer, Newcruz Shipbuilding & Engineering challenging, TGF Singapore received a glowing review from Pte Ltd (fully owned by Swiber Holdings Limited). Newcruz Shipbuilding & Engineering’s logistics manager, James Tan. He said, “Toll has demonstrated agility in Swiber is a world class integrated construction and support providing solutions and deploying resources within last services provider to the offshore oil and gas industry, offering a minute constraints. Their staff have shown proficiency in wide range of offshore engineering, procurement, construction, handling customer’s commercial queries as well as executing installation, marine and diving support services across the operational requirements. We would certainly consider being Asia Pacific and the Middle East region. a repeat customer of Toll.” Due to the oversized nature of the cargo, special cranes and TGF Singapore looks forward to handling more challenging trailers had to be used for road deliveries to the shipyard cargo projects in future. If you would like any information on which needed to be done at night with escort assistance cargo projects that TGF Singapore is working on, contact32 Tolltoday   from the traffic police. The dimensions of these oversized Tim Cheng on tim.cheng@tollgroup.com <
  • 33. Toll global forwardingViva America LatinaE arlier this year Toll Global Forwarding in the Americas held its first ever Toll Latin America conference inMiami, Florida. first hand their expectations from an air and ocean freight carrier perspective. Below Back row, L-R: Ray Counter, The second day focused exclusively on sales and business Viknesh Harichandra, JohnThis flagship event was an opportunity to invite our primary development. Toll conducted intense 30 minute bilateral Kincheloe, Ericbusiness partners from across eight key Latin American meeting sessions where Toll representatives, divided into Pilling, Simon Munn, Ian Taylor, Carriecountries to showcase our capabilities within the region. eight teams met individually with our Latin American partners. Taylor, Quint Wilken, The objective was to identify business opportunities and set Bill Cameron.The event had global reach, with Toll management the stage for future development projects. Middle row, L-R:representatives invited from around the world to cover the Jorge Sangster, Claudia Sanchez,main economies doing business with Latin America. Some of The final day of the conference concentrated solely on Andres Delgado,the top international executives who attended the conference perishables logistics. Latin America is one of the world’s Myles O’Brien, Gerd Kux, Fernandaincluded, Paul Coutts, group products, marketing and sales major producers of fruits, vegetables, meats and fish, which Campos, Coreydirector, Eric Pilling, global head of sales, Corey Mahjoubian, are mainly exported to the US, Europe and Asia. Most of the Mahjoubian, Ricardo Rodriguez.director global air freight, Hakan Bicil, managing director attending agents already employ dedicated staff exclusively Front row, L-R:Europe, Gerd Kux, head of sales Europe and Quint Wilken, for servicing the perishable sector. This session sparked a Dario Giunta, Joehead of sales perishables logistics Europe. And of course lively discussion on the opportunities and challenges each Cipolla, Natalia Waltters, Carlosthe entire TGF Americas management team attended under of the countries are currently facing in this sector. As an Cardoza, Denisthe leadership of the regions CEO, Myles O’Brien. The event outcome, several initiatives were already launched that day. Hidalgo, Samuel Ramirez, Danielwas organised by Chris Stocker, regional vice president for The growth of this business is expected to be consistent over Wang.Latin America, who is responsible for coordinating all global the years to come. Front: Chris Stocker.efforts related to Latin America. The overall event was a resounding success, with veryThe conference agenda was divided over three days from positive feedback received from the different participants.9 – 11 May. The first day commenced with an overview of The conference allowed all parties to not only learn moreToll’s global activities and an outlook of our strategy for about our global organisation, but also about the fantasticthe upcoming years. This was followed by introductions to opportunities of growth for Toll in Latin America. A followthe Latin American companies, outlining opportunities for on meeting is expected to be held next year to ensure therebusiness development with the Toll Group. The opening day is momentum on the agreements that came out of thewas concluded with very informative presentations by two conference and to further increase our market share in thisof our main carriers, Hapag Lloyd and LAN Airlines, sharing prosperous part of the world. < September–November 2012 33
  • 34. Toll global forwarding One Toll conference in UK Above Employees taking ‘O ne Toll – working together’ was the theme for a two day sales and management conference arranged to mark the completion of the successful integration of At the end of the first day of the conference, an evening of fun and entertainment was held in honour of the UK head of HR, Eamonn O’Rourke, to recognise the valuable part in the interactive workshops at the WT SeaAir and Genesis Forwarding Services into our Toll service he offered over his 18 years with Toll following the One Toll conference. Global Forwarding (TGF) UK entity following our acquisition announcement of his retirement. these freight forwarding businesses in August 2010. Sales director, Lee Tebble, opened day two with an insightful Held at the Sheraton Heathrow Hotel located near Heathrow presentation highlighting new business initiatives in the region, Airport, London, this memorable event was opened by including an increasing commitment to growing major trade Chris Fahy who was at the time managing a dual role as lanes for the UK and Ireland within the global TGF network. global development director and acting managing director International guests included Europe and Middle East regional for the UK and Ireland. sales and marketing director, Gerd Kux, Asia regional sales director, Mark Oxtoby and Karen Sedor, USA-EME trade lane Toll employees from the sales and management teams came development director. together from across the UK to take part in the conference which included a series of interactive workshops on key In closing Chris Fahy concluded that, “The conference had areas of the business. Divisional heads showcased the wide been a resounding success, with all delegates contributing range of services now offered in the UK since our strategic positive ideas that will influence the continued successful expansion of freight operations in the region. From specialist growth and development of Toll Global Forwarding in the services in the perishables and military and defence sectors UK and Ireland.” < to a wide range of value added services for major fashion retail clients, which includes garment processing facilities and duty management services. The man who likes to say ‘yes’ T oll Global Forwarding’s fast-growing Dutch operation has a new national sales manager in the shape of Menno Woertman. Menno is new to Toll Group and based exports, and then onto sales, culminating in the role of account executive. Menno then went on to work for Kuehne + Nagel as key account manager, Netherlands and most recently in the Amsterdam office. VAT Logistics. Menno has the advantage of being a local, having been In his new post at Toll, Menno has been tasked with setting up born and brought up in Haarlem, just outside the Dutch capital. a sales force for the Netherlands, to achieve further growth in His whole career has been spent in freight, starting as break our business across all industry sectors. His aim is to create bulk agent for Emery Airfreight (now UPS SCS). close synergies with customers and their businesses; and in his own words, “When it comes to serving customers, words Over the course of the next 10 years, he progressed through like ‘no’ and ‘impossible’ are not in my vocabulary.” < customs broker, customer service agent in imports and then34 Tolltoday  
  • 35. Toll global forwardingPromoting the One Toll culture:UK and Ireland branch relayI n celebration of the completion of the One Toll network within the UK and theOlympic torch relay across the UK and the new Apple iPad, a Sony eReader, experience vouchers and a range of exclusive London 2012 official browse the TGF website in order to learn more about Toll’s dynamic global organisation. Below Andrew Bate, business developmentIreland, Toll Global Forwarding (TGF) merchandise, including two signed manager, delivering the new iPad to oneinvited customers and prospects to join items by former British athletes and Overall, the competition was a lucky winner!in the celebrations and launched a UK Olympic gold medalists, Sir Steve huge success with just under 300and Ireland branch relay competition. Redgrave and Dame Kelly Holmes. registrations – TGF was definitely the It’s safe to say the winners were topic of conversation amongst ourThe competition ran alongside the extremely pleased – all who were picked customers and prospects offices. TheOlympic torch relay and each time the at random by a system created in-house first of many steps to promoting the Onetorched passed by one of our UK and by IT in Eastbourne. Toll culture within the UK and Ireland.Ireland offices, entrants were able to logonto the website to win a fantastic prize. The competition was hosted via the Special thanks go out to Ling Chen, w w w.tollglobalfor warding.com business analyst in AustraliaA total of 15 prizes were given away website, so not only did it increase and Brett  Winter, software andthroughout the competition which ran awareness of our UK network, it also database developer in the UK foracross nine weeks. Prizes included encouraged users and entrants to their IT assistance. < September–November 2012 35
  • 36. Toll global forwarding Supporting Formula One in Shanghai T oll Global Forwarding’s Exhibition and Removals business, operating as Baltrans E&R in China, has had another successful year providing the logistical set up for the 2012 Formula One China Grand Prix. Despite stringent security control on the apron this year, TGF E&R still managed to handle all the racing equipment from an unprecedented total of six Boeing-747 charter cargo planes with no delay. This year, as a special thank you to TGF for our continued service at this annual event, Formula One invited employees and customers to enjoy the races with free tickets in the grand stand directly opposite the pit area. This was an exciting opportunity to watch the event take place after being involved in the logistics of putting it together, and everyone felt privileged to be able to enjoy this memorable event. TGF E&R Shanghai is the sole logistics service provider for Shanghai Juss Event Management Co Ltd / Shanghai International Circuit, who run this event each year. Under this cooperation agreement, TGF E&R is entitled to handle some of the most influential and high level international sports events in Shanghai, such as Formula One Shanghai Grand Prix and Shanghai ATP Masters 1000 tennis tournament. The Shanghai International Circuit is also home to various motor sports races and events every year. TGF E&R Exhibition and Removal Ltd was founded in 1987 and became a member of Toll Group in 2008. Over the last two decades, TGF E&R has been dedicated to offering its expertise in exhibition logistics and the fine art transportation industry. <36 Tolltoday  
  • 37. Toll global forwardingA Royal affair in theToll Manchester officeT o celebrate the Queen’s Diamond Jubilee, in recognition of her Majesty’s 60 years’ reign, Toll Global Forwarding(TGF) Manchester invited all the Royals to the office for a Left The Manchester Royals enjoying atraditional British tea party. selection of British delights.The Royals (staff) enjoyed a spot of tea along with a rangeof finger sandwiches, sausage rolls and celebratorycupcakes – a right Royal banquet!During their Jubilee lunch the team hosted a ‘Royal quiz’which everyone got involved in to test their knowledge onthe Royal family. Adam Green, import airfreight supervisor,was crowned the winner and was presented with a bottle ofbubbly by none other than her Majesty.This is a great example of team spirit within the TGF UK network,and TGF Manchester would like to say a special thanks toBev for her amazing buffet. <The resilience of ourChristchurch branch Below The Christchurch Cathedral, in the heart of the CBD, which was badly damaged in the February earthquake.T he past year and a half have been particularly difficult for our colleagues in Christchurch, New Zealand, afterenduring the major earthquakes that have hit the Christchurchregion since September 2010.Despite a very stressful year in 2011 however, the branch’strading managed to exceed budget, which came down toemployees continuing to provide a high standard of serviceto all our clients during a difficult time. Toll employees wentbeyond the call of duty to help handle the unloading of morethan 4,750 charter aircraft flights of chemical toilets, two ofwhich had to be unloaded at 3am.Steve McKenzie, TGF Christchurch branch manager said, “Weall hope that the earthquakes slowly decrease in frequencywhich will enable the CBD of Christchurch to re-open andthe rebuild of our city can begin. The economic growth forChristchurch is predicted to increase dramatically from theend of this year and Toll Global Forwarding Christchurch islooking to take advantage of new opportunities that will ariseduring this exciting development period for the city.”The Christchurch branch dates back to March 2000 whenExpress Logistics first opened a branch in Christchurch. The branch’s largest client is Glassons who airfreight andThe office is based at Christchurch Airport enabling Toll to sea freight women’s garments from China to New Zealandprovide our clients with a seven day turn around service, and Australia, who have been a key client for the pastoffering a competitive advantage for our business. eight years. < September–November 2012 37
  • 38. Toll global express Intelligent Banknote Neutralisation System for Toll Secure’s customers Toll Secure provides high quality, innovative and competitively priced solutions for Cash in Transit (CiT) and related services. W e have recently taken delivery of our first vehicles fitted with technology that will revolutionise the current methods of CiT in Australia. The armoured vehicles Toll Secure is introducing to the fleet transport the cash in a smart racking system integrated with IBNS technology. The smart racking features a locking mechanism for cases in transport, with a shear point on the Toll Secure has purchased Intelligent Banknote Neutralisation case handles to prevent unauthorised removal. If the vehicle System (IBNS) technology for servicing clients in the financial comes under attack, the ink dye system can be remotely and retail sectors. This technology provides ink dye protection activated within the racking system. for cash in transit within the currency transport cases and Automatic Teller Machine (ATM) cassettes. This system is Vehicles are constructed with specialist composite ceramic able to identify unauthorised access to the cash in transit and lightweight super hard steel materials. This material is and activates the dye which permeates the notes rendering lighter and stronger than the materials traditionally used in them unusable in this event. the CiT industry. The technology we are implementing has, to date, been unavailable anywhere in the Asia Pacific region. The IBNS technology has been enhanced by our partner, Secure Transport Systems (STS) with GPS tracking of vehicles Toll Secure’s advanced approach will meet strict security and cash transport cases, real time CCTV coverage within standards whilst being more economical and eco-friendly vehicles and audible alarm cases. than vehicles traditionally used in the CiT industry. Vehicles have been tested and comply with the AS/NZS2343-1997 By rendering cash worthless in the event of a robbery, IBNS Australian and New Zealand Standard to suit the Australian technology greatly reduces the risk profile of cash logistics. security and banking industry. Implementation of this technology in Europe has significantly reduced ATM and CiT attacks. It should be noted that use David Medhurst, general manager of Toll Secure says, of IBNS technology by CiT operators is legislated in Sweden, “Toll Secure’s customers will benefit from an unprecedented Finland and Belgium. Toll is the first to bring this innovation level of technology, safety and service for cash logistics.” < to Australia. The technology introduced by Toll Secure has been in operation for 10 years and is a proven CiT solution. ink staining Further benefits of IBNS technology include: > • Reduced need for armed personnel • Increased safety for CiT personnel, client staff money is worthless > and the general public • Reduced risk profile • Improved productivity and efficiency. robbery is pointless38 Tolltoday  
  • 39. Toll global expressSeptember–November 2012 39
  • 40. Toll global express A record 3,000 days LTI free for Toll Priority’s Wollongong depot Below The safety board T he Toll Priority depot in Wollongong has recently achieved 3,000 days without a Lost Time Injury (LTI). With the emphasis on Work Health Safety (WHS) throughout the Measures implemented include the use of Toll’s Injury Management System and implementation of proactive injury prevention strategies. The business has been restructured located in the main entry to the Toll Group, this is a noteworthy milestone. to ensure better work life balance for employees and Wollongong depot records the excellent sub contractors. Facilities and equipment have been safety statistics. Since 2003, employees and management at the depot have improved, and more focus is now placed on housekeeping been making a significant proactive effort to improve their WHS and equipment maintenance. record. Prior to this effort, the site had a poor WHS record after it was acquired from a previous operator. As a result, the depot has not had a LTI since 22 January 2004 – that’s over eight and a half years, which is outstanding. Continual process improvements are also in place. Management regularly walk the floor, speak to employees about issues, and note observations. Risk assessments, planning and reviewing processes eliminate potential risk. Clear visible signage is placed around the depot, and every person entering the branch is inducted on the conditions of employment and safe work practices for the site, including an overview of previous incidents to understand why they are in place. A safety board located in the main entry to the depot records the branch excellent safety statistics. Graham Perkiss, NSW country manager and Wollongong branch manager said, “There is great pride in our achievement – a contributing factor to the success of Work Health Safety is creating a culture within the work group where everyone is responsible and has ownership of Work Health Safety. What we do today can influence the quality of life of our people. Failure to maintain safe work practices will affect them in years to come, if not immediately.” < Finding the right people for Toll   T oll People, our specialised recruitment and labour hire business, has been exploring new ground for sourcing talent, attending an international careers expo in New Zealand recently to help find skilled people looking to live and work in Australia. State managers from Toll People’s Queensland and Western Right Australia offices, Fraser McKechnie and Tony O’Donnell Toll People information booth at attended the OZ Jobs Expo, one of the largest and most the OZ Jobs Expo, diverse expos of its kind. This expo is the doorway for talented, New Zealand. skilled and qualified New Zealanders to meet face-to-face with Australian employers and recruiters. For Toll People, it’s all about finding the right people. They have a genuine interest in their clients’ needs and are committed Tony and Fraser were there to promote careers within the to finding the right calibre of personnel to suit the culture and Toll Group as well as job opportunities on offer at some of values of each company. the hundreds of external clients and partners for which Toll People recruit. The response received was overwhelming To find out how Toll People can help you with your staffing with over 1,000 applications submitted over the two days. needs, visit www.tollpeople.com.au <40 Tolltoday  
  • 41. Toll global expressToll dnata Airport Servicestakes off with Virgin Australiaas their ground handling partnerT oll dnata and Virgin Australia have signed a new three year agreement to provide ground handling services forVirgin Australia in Sydney, Brisbane and Melbourne. The new The two companies have embarked upon a partnership arrangement which will deliver improved service and cost benefits to Virgin Australia. This will be overseen by a jointservices commenced in April 2012 and encompass: working group comprised of management and employees from both companies. The working group will continually• Check in services for economy, premium economy and assess performance and explore further opportunities to business class passengers enhance the guest experience.• Arrival services, including meeting the flight on arrival and dealing with arrivals’ duties for the passengers Commercial and marketing manager of Toll dnata, Nigel Blow, and/or crew describes the new agreement as establishing “a valuable• Unloading of passengers and crew, luggage and/or cargo guide to further understanding the uniqueness of ground• Toilet and water servicing of the flights handling solutions specific to the requirements of our airline• Departure services customers. The team at Toll dnata has been able to discuss• Loading of the luggage and/or cargo the challenges and has collectively worked through these• Push back of the aircraft. positively and effectively.”This new agreement represents significant additional business Toll dnata general manager, Gary Taylor says, “Throughout theto Toll dnata. It incorporates the existing B777 services past three years, we have worked closely with Virgin Australiaprovided for Virgin Australia to Los Angeles and Abu Dhabi. and built a mutual respect for each other’s business. We areAdditional destinations on the Virgin Australia network to delighted to be selected as the ground handling agent forbe serviced include Apia, Samoa, Auckland, Christchurch, Virgin Australia.”Denpasar, Fiji, Tonga and Queenstown. Toll dnata is pleased to have been awarded this businessSafety and security is the key expectation for Virgin and is excited about further expanding the partnership withAustralia. Toll dnata will work with Virgin Australia to Virgin Australia. <ensure best practices are developed and followed to meetthis expectation. September–November 2012 41
  • 42. Toll global express Toll Global Express flagship service counter to the air hub. This allows for a later than market collection cut off time, which is essential for companies in the marine, oil and gas industries. Acting as a satellite depot, it also enables TGX to process and deliver freight faster within the base compared to other competitors outside the facility. In addition, the marine, oil and gas companies residing in the base dealing in heavy machinery, machine parts and ship spares can take advantage of TGX’s express support for critical spares required for the first flight out. General manager for TGX in Asia, Lou Milicevic said, “Now that we are located within the base, our customers have more convenient access to services that are best suited to their needs. It also means that customers can focus on their core business, while TGX takes care of their express needs within Singapore and internationally.” Above The TGX Express T oll Global Express (TGX) has recently launched a dedicated express service counter at the Loyang in the Loyang offshore supply base. Serving as a dedicated drop off point With the launch of its flagship counter, TGX has also embarked on a customer service counter in Singapore. offshore supply base. The counter, for businesses located within the facility, promotion drive. This promotion which commenced operations on the base is just 15 minutes away from rewarded an exclusive Toll model 18 May 2012, is located on the ground Singapore’s international air hub. Due to airplane to new TGX customers who floor lobby of Block 103 TOPS Avenue 1, its proximity, freight collected from the successfully shipped five international Singapore – the main Toll office building base can be processed and directly sent express consignments. < New GM at Toll Priority In August this year Felicity Herron was appointed as general manager for Toll Priority. Felicity joined Toll with while maintaining its place as a market leader in Asia Pacific. In an announcement from Shane O’Neill, divisional director Toll Global Express, he said, “Felicity brings with her a more than 15 years’ experience in Prior to joining Toll, Felicity had wealth of new and different experience operational, corporate and strategic worked with Woolworths, during and knowledge, which I believe will roles in the retail industry. which she led the Dick Smith business benefit Toll Priority greatly in the next in New Zealand through a time of phase of its development lifecycle.” After what was an extensive search significant change and growth. In to find the right person to lead our addition, she has held senior positions We welcome Felicity into the Toll Priority business, it was decided that in line operations, merchandising, family and wish her every success in a new and fresh perspective was marketing and e-commerce in her new role. < what was necessary to achieve the Woolworths, David  Jones and the next stage of growth and innovation, oil industry.42 Tolltoday  
  • 43. COMMUNITYToll Golf Challenge 2012The annual Singapore Toll Golf Challenge which was generously donated by Auto Germany Pte Ltd.2012 was held in April this year at the Laguna Unfortunately the prize was not claimed as no one scored a Above Brian KrugerNational Golf and Country Club. More than 160 hole-in-one on the day. presents a chequeenthusiastic golfers from various global Toll to the Singaporecompanies participated in the day’s events. Even with the temperature reaching a scorching 33 degrees Cancer Society.Toll Offshore Petroleum Services (TOPS) was the golfers were not deterred and thoroughly enjoyed the day’sthrilled to organise this event for the eleventh activities. After a great day of golf, the participants proceededyear running. to the ballroom for the dinner reception. Toll takes its role in the community seriously by actively supporting many worthyT he participants were treated to a delectable lunch at the Lakes Café before the official tee off ceremony, whereBrian Kruger, managing director of Toll, had the honour of not-for-profit charity organisations. This year Brian Kruger presented an amount of S$10,000 to the Singapore Cancer Society (SCS). This donation will go a long way in helpinghitting the first ball. SCS support their mission to minimise the impact of cancer in Singapore through the provision of cancer treatment subsidies.The excitement of the day was kept alive by various prizeshanded out for novelty challenges such as nearest the pin, As the event came to a close all guests were presented withnearest the line and for the longest drive. To add to the a personalised photo album to help them remember the day.excitement there was a major prize for a hole-in-one on offer TOPS is looking forward to organising another successfulwith a chance to win a car – the Opel Insignia 2.0 Elegance, golf event again next year. < September–November 2012 43
  • 44. COMMUNITY Bail Out fundraising event   Toll employees have raised a staggering A$50,000 for the not-for-profit organisation, Whitelion, after 33 brave employees from E arlier in the year, Toll participated in Bail Out, Whitelion’s national fundraising and awareness campaign, which saw employees locked up in prison cells as inmates and not various offices around Australia agreed to released until a minimum bail was raised for their release. The get locked up for a good cause. Whitelion Bail Out events, held in Sydney, Melbourne and Adelaide this is an Australian organisation that supports year, exposes inmates to life on the inside with activities that disadvantaged young people to live more simulate prison life. Inmates were stripped of possessions, positive and fulfilled lives. fingerprinted, photographed and subjected to interrogation. Leading up to their incarceration, participating employees were busy fundraising to meet their individual minimum bail targets to ensure a quick release. Employees sold baked goods, sizzled sausages and held raffles, with some hefty44 Tolltoday  
  • 45. COMMUNITYOpposite I would like to thank everyone who participated and AboveSome of the Toll teams who participated in the Bail Out. Toll team at the supported the Whitelion Bail Out fundraising events this Sydney Bail Out year. The show of support from Toll employees, their event, standing in front of the families and friends was absolutely incredible. You have Whitelion promotionalprizes donated (including: Collingwood autographed jumper, helped such a fantastic cause, which in turn will truly man-made cell. Toll ExpressEssendon autographed jumper, HSV Toll racing team shirt make a difference in supporting disadvantaged young transported thissigned by the drivers, large flat screen TV, hotel vouchers people across Australia. cell free of charge around the countryand plenty more). for each event. I see the fantastic work Whitelion do on a day-to-dayToll is a committed supporter of Whitelion through our basis through the Toll Second Step program, so fromSecond Step program, which offers supported employment the bottom my heart I thank you all for your support andopportunities with Toll for people whose employment look forward to Bail Out 2013!prospects are limited as a result of a history of addiction orcriminal offences. Toll’s Second Step is a program started With nothing but appreciation and gratitude,by Toll’s former MD, Paul Little AO who remains a passionatesupporter. The program now offers 35 positions a year Roger Antochithroughout Australia in a variety of supported and mentored National Second Step program coordinatoremployment positions. < September–November 2012 45
  • 46. COMMUNITY Toll participate in Australia’s Biggest Morning Tea fundraiser T oll teams across Australia participated in one of the country’s best-loved fundraising events – the Biggest Morning Tea, raising vital funds for the national Cancer Council. Colleagues took the time to come together at morning tea events to raise funds to support the Cancer Council in continuing their work in cancer research, prevention, education and support services. These events also helped to promote health awareness in the workplace and highlight the changes we need to make in our lives to prevent the risk of cancers and other health related issues. Toll teams in Altona The Toll’s Biggest Morning Tea held in Altona was an overwhelming success, raising a total of over A$3,000. The event brought together colleagues from different business units based in Altona to share morning tea while fundraising. Local businesses also got involved by generously donating baked goods and items for sale at the morning tea. The event welcomed special guests, V8 supercar driver Garth Tander, and Toll Specialised and Domestic Freight divisional director Mal Grimmond who shared their thoughts with us on the importance of being healthy and staying fit. A special thank you to Toll IPEC, Customised Solutions, Toll  Linehaul and Toll NQX for showing their support in raising money for the cause. Toll NQX team in Rockhampton The NQX team hosted a morning tea event in May this year, taking a break to come together with colleagues for a number of fundraising activities to raise money for this great cause. Melbourne. With more than 250 employees in total attending the morning tea events at both the head office on St Kilda Above Employees enjoying Employees had a bake off and contributed lots of delicious road in Melbourne and the data centre at Dandenong South, a morning tea while baked goods, which were available at A$5 per person for a the events raised a combined total of A$634. GIS matched raising money. plate at the morning tea. This initiative alone raised over A$200. this amount dollar for dollar, making the total donation to the Middle Cancer Council over A$1265. Mick Joy shaves his head to support the The main event at the fundraiser was watching the brave Cancer Council. Mick Joy shave off his long locks in the name of charity. Sharon Brown, accounts coordinator for Global Information Below Needing at least A$500 worth of donations before Mick was Services, who helped coordinate these events, said, Toll’s Biggest Morning Tea event in Altona. prepared to rise to the challenge; he was able to go well over “We have all been touched by Cancer in one way or another. the minimum amount bringing in close to A$1,300 for shaving By hosting this morning tea we are helping to create his hair for the cause. There was also a raffle organised at awareness about this disease and support the Cancer Council A$2 a ticket, bringing in another A$100 donation toward who are working to make the fight against cancer possible. the fundraiser. Thank you to everyone who helped make this possible.” Toll’s Global Information Services team in Melbourne If your team would like to get involved in next year’s Toll’s Global Information Services (GIS) team in Melbourne also fundraiser, which will mark 20 years for the campaign, visit got involved, hosting their own morning tea in two locations in www.biggestmorningtea.com.au <46 Tolltoday  
  • 47. COMMUNITYToll UAE forms cricket sideT oll Global Forwarding’s United Arab Emirates (UAE) operations has called on all keen cricketing colleaguesto form their own Toll cricket team, Toll UAE XI, resplendent The team line-up includes: Anu George (captain – holding the ball), Santhosh (vice captain), Vineesh Francis, Siraj, Riju Vargheese (wicket keeper), Pradeep Kumar, Vinod Unni, Jeffinin company colours. Mathew, Manoob Kammadath, Mohammed Ashkar, Alakeshan, Riyaz, Reji Abraham, Deejee Chacko, Raj and Joe Paul. <Toll UAE XI recently played in its first local competition at theLogistics Tournament, which takes place twice-yearly andinvolves teams from airlines, shipping lines and other freightforwarders based in the UAE.Toll made a strong start, only narrowly missing a place inthe second round after only just losing to Reliance Freightby two runs, and were defeated by Mediterranean ShippingCompany (MSC) by one wicket. The team continues to getits practice in when it can and is looking forward to its nextcompetition later this year.A public thank you: Toll driversteps in to help a local in needA s Toll employees, we are often out and about in the community so it is really important to be good ambassadorsto the Toll brand. Sometimes our people go above and beyond Left Sue Phillips with her daughter and belovedthe call of duty and lend a hand to someone in need. dalmatian.So when we hear about our people being Good Samaritan’sout in the community, we like to proudly share these stories asgreat examples of building a positive reputation of our brand.Well done. < re: Saved by the Toll Truckies Tuesday, 26 June 2012 10:04 PM Mark On Friday 22 June at around 8pm on North West Coastal Highway, Geraldton, I was driving home in my old station wagon from the vets, crying uncontrollably, due to the loss of my recently euthanised 14-year-old dalmatian, who I was carting home to bury. Unbelievably, I got a flat tyre and had to pull over into a BP petrol station to change it. At that point I very shakily and tearily lifted my old dog out of the way to get the spare out, and then had my two-year-old daughter also in the car crying while I attempted to position the jack and raise the car and undo the wheelnuts. Frustrated and sad, I noticed a couple of Toll truckies walking out of the service station who asked if they could help me with the wheelnuts (which in my emotional state I was attempting to undo in the incorrect direction). They were on their return trip to Perth and probably on a deadline, but without any hesitation or fussing, they had soon enough changed the tyre for me while I comforted my daughter. In my state, I didn’t even remember to get their names to say thank you. So, if you can pass on my sincere thanks to the two men, I’d really appreciate it. Yours sincerely, Sue Phillips September–November 2012 47
  • 48. COMMUNITY Toll sponsorship gives local netball club a leg up Below Right Members of the T oll in Western Australia held its biannual fundraising BBQ for the local Jetz Netball Club at the Langford Sports Complex to help the players raise funds to keep their organised The efforts so far have helped to raise the equivalent of A$2,000 per annum in revenue or cost savings that would normally need to be passed onto the mums and dads via club fees. Jetz Netball Club. sports participation costs down. The fundraising BBQ was attended by well over 200 people on the night and directly raised more than A$500 in gold Organised sport is often expensive with the cost of uniforms, coin donations. Thank you to Michael Cosmelli, Geoff Hogan, court fees, umpire fees and association fees, make it extremely Jason Holmes and Roy Thomas who volunteered their time difficult for struggling families to afford what should not be to cook up a storm on the night. deemed a luxury item. The Jetz Netball Club is one of the fastest growing netball Toll and the Jetz Netball Club teamed up two years ago to clubs in the state. assist in raising funds to go towards uniform and fee costs being kept to a minimum for what was a small start-up netball Every player receives a uniform, club jacket and warm up shirt club in the southern suburbs of Perth. Toll was interested which proudly displays the new Toll brand for all to see. With in exploring other ways to contribute and support the club over 210 players, umpires, coaches and club officials, that’s instead of just a monetary donation each year. With a number over 600 little Toll logos running around every Saturday. This of Toll employees, suppliers and customers involved at the sponsorship provides Toll brand great exposure across a broad local netball centre, the group put their heads together to find range of people and organisations in the region. ways to reduce costs for key items: Toll is extremely proud of its involvement with this family • Toll Intermodal – assisted in producing marketing signs orientated sporting club and we look forward to many more to advertise Toll People as a career contact option for the years of success. Go the Jetz! transport industry • Toll People and Toll Global Express – assisted in cost with uniforms • Toll Fleet – supplied a purpose built trailer BBQ for the club to hold a sausage sizzle for further fundraising • Toll IPEC – assisted in subsidising team shirts. Most importantly the Toll business units all chipped in to share the cooking load when it was time to hold the BBQ. Toll Priority Queensland fundraising and other organisations together for Give me 5 for Kids friendly competition. The corporate In June, employees and contractors games raise money for the Australian from Toll Priority in Townsville Cancer Research Foundation which is raised A$500 for ‘Give me 5 for Kids’ the leading private funder of world-class fundraising campaign. cancer research projects in the country. The campaign raises money for local The Toll Priority team has for the past children’s wards to buy much needed two years competed in the Open Men’s medical equipment that assists in Soccer, taking home the Championship helping seriously ill children. in 2011 with six straight wins and only Above Toll Priority soccer V arious Toll Priority teams have been busy engaging in community activities and fundraising. two goals scored against them. This year the team got off to a rocky On 8 June, local Townsville radio station 4TO ran a ‘dunk your boss’ charity drive. Mark Weidling, the local branch team, Toll United, participating in start, and lost 2-0 in their opening match. manager, graciously obliged. The team the Queensland Corporate Games. Toll United After that, the team rallied to win their at Townsville all happily pitched in to see In May, Toll Priority fielded a soccer final two matches with no further goals their boss dunked from a height into a team, dubbed ‘Toll United’ to participate scored against them. Not prepared to be large tank of water, raising over A$2,000 in the Queensland Corporate Games. defeated in 2013 the team has already worth of funds. The games have been held annually begun training and hope to win back since 2000 and bring companies the championship.48 Tolltoday  
  • 49. Staff milestonesToll duo celebrate25 years with the businessCustomised Solutions in Laverton North, Aroon is the current health, safety and environment supervisor.Victoria recently celebrated the careers of two He started as a forklift operator 25 years ago and has held Below L–R: Aroonemployees who have reached their 25 years’ various positions in operations, safety and administration Ruengsast,service with the business. over the years. Andrew Lee Tet, senior operations manager, CustomisedW endy Gilmore and Aroon Ruengsast have remained with the business through three acquisitions. Originallywith Golden Brothers, they were next with United Transport The team at Customised Solutions held a special BBQ event at the site in their honour to thank both Wendy and Aroon for their efforts over their long service with the business – Solutions and Wendy Gilmore.then Patrick Logistics before finally becoming part of the Toll quarter of a century is an amazing contribution.family within Toll Global Logistics. We thank Wendy and Aroon for their commitment and wishWendy has remained transport focussed throughout her career, them all the best for the next 25 years. assisting the business in various roles ranging from invoicingand manifesting, through to accounts payable. September–November 2012 49
  • 50. Staff milestones 50 years in the business and Peter Broadbent says: “There’s nothing I don’t like about my job” Peter Broadbent is one of the lucky ones. From Above an early age he knew what his passion was and Peter Broadbent receives his 50 year didn’t waste any time getting into the industry certificate at a special that would become his life-long job. presentation to mark the occasion. Right Looking back over 50 years of A t the spritely young age of 15, Peter joined the transport industry and 50 years on he is still doing what he loves. Peter started his first job in 1962 as a trolley boy at Rudders great service, congratulations Transport (which had been acquired by TNT in 1961) in the On his 45 year anniversary, Peter said the best thing about again Peter. Brisbane inner suburb of Fairfield, not far from the infamous his job was, “I get to work autonomously – there’s a lot of Boggo Road jail. independence” and the worst, “Nothing really, there’s nothing I don’t like about my job, I can’t think of anything else I’d Jump forward to 1967, Peter left his job at TNT and went to rather do.” work at All Trans Truck Spares. However as fate would have it, soon after he joined, All Trans amalgamated with TNT in the Five years on, we asked Peter if this still applies? He said, same year and the combined companies became TNT Ltd – “I still enjoy my job, it’s a nice, easy job and I get paid to do it so Peter was back in the company where he had started. every day, it’s great.” After holding a number of roles within TNT over the next 10 years, in 1977 Peter started working on the container After 50 years of work, what does the future hold for Peter? forklifts (35 years on he still does this very job). Peter said, “I’m looking forward to retiring, dragging the waders out and going fishing whenever I want to.” Peter and On the work front things remained stable for Peter for the his wife Jackie are planning on doing some travelling when he next 21 years until 1998 when TNT Container Express was can manage to pull himself away from his home – there’s five bought out by Toll and became part of Toll SPD. This meant acres and a house to look after there, so that keeps him busy. another move for Peter, but this time to the Brisbane suburb of Acacia Ridge. Peter has been a loyal, dedicated employee for the past 50 years. Management and employees at Toll Intermodal In early 2011 the Toll SPD and Toll QRX businesses merged so would like to congratulate him on his service and commitment Peter officially became a Toll Intermodal employee, still based to his job and thank him for his hard work over the years. at Acacia Ridge and still driving the big forklift. We wish him and Jackie all the very best for the future. If you have reached a service milestone that you are proud of, or are celebrating the achievements of your team members, please let us know so we can include your story on the staff milestone celebrations page. Email: editor@tollgroup.com50 Tolltoday  
  • 51. Staff milestones10 years’ service 10 years’ service – Continued 15 years’ service – ContinuedAlan Boyes – Toll Priority, Adelaide, SA Robert Whinfield – Toll Priority, Tullamarine, VIC Sam Zimmatore – Toll Priority, Bankstown, NSWAlan Domogala – Toll NQX, Brisbane, QLD Rosamaria Movrin – Automotive, Campbellfield, VIC Spiro Gazilas – Toll Priority, Bankstown, NSWAlan Spinks – TGL Contract Logistics, Minchinbury, NSW Russell Holmes – Toll NQX, Mackay, QLD Stacey Stanbridge – Toll Intermodal, Tennyson, QLDAlessandro Anthony Durante – Toll Express, Altona, VIC Salim Shamsuddin – Toll Group, Melbourne, VIC Terence Anderson – Toll Express, Eastern Creek, NSWAllan Shipsides – Automotive, Mildura, VIC Sandra Baram – Toll Fast, Banksmeadow, NSW Timothy Robinson – Toll Express, Perth Airport, WAAndrew Leonard – TGL Customised Solutions, Moorebank, NSW Scott Leonard – TGL Customised Solutions, Moorebank, NSW Tony Chehade – Toll Priority, Port Melbourne, VICAndrew Littore – Automotive, Mildura, VIC Serafino Bianco – Toll Priority, North Melbourne, VIC Tony Hong – Toll Fast, Homebush Bay, NSWAndrew Nottingham – Toll NQX, Brisbane, QLD Sevda Yavuz – Toll Priority, Port Melbourne, VIC Unice Pinto – TGL Contract Logistics, Lidcombe, NSWAnthony Boxsell – Toll NQX, Cairns, QLD Shane O’Donnell – Toll NQX, Bundaberg, QLD Wayne Riley – Toll Group, Brisbane, QLDArthur Vigar – Automotive, Mildura, VIC Sharna Algar – Toll NQX, Mackay, QLD William (Bill) Neil – Toll Priority, Redcliffe, QLDBenjamin Ferguson – Toll NQX, Brisbane, QLD Shekhar Pradhan – Toll Global Forwarding, Moonee Ponds, VIC Shirley Ann Clayton – Toll Express, Perth Airport, WABlythe Wishart – Automotive, Wagga Wagga, NSWBounxong Philavong – Toll Priority, Silverwater, NSW Simon Bole-Brown – Toll Priority, Brisbane, QLD 20 years’ service Aaron Flood – Toll Priority, Erskineville, NSWBrendan Connell – Toll NQX, Brisbane, QLD Stephen Dailey – Toll Specialised and Domestic Freight, Rockhampton, QLD Bruce Marsh – Toll NQX, Brisbane, QLDBrendan Wood – Toll NQX, Brisbane, QLD Stuart Armstrong – Toll Priority, Tullamarine, VIC Christopher Tester – Toll Intermodal, West Melbourne, VICBruno Galgano – Toll Group, Melbourne, VIC Stuart Parish – Toll NQX, Melbourne, QLD Christopher Tucker – Toll NQX, Sydney, NSWCatherine Cummins – Toll Intermodal, Wagga Wagga, NSW Stuart Willis – Toll NQX, Gold Coast, QLD Christopher Whitehead – Toll NQX, Melbourne, VICCharles Nason – Toll Transitions, Canberra, ACT Susan Jane Mollison – Toll Express, Altona, VIC Colleen Traynor – Toll Intermodal, Laverton, VICCliff O’Brien – Toll Priority, Mascot, NSW Susan Reed – Toll NQX, Mackay, QLD Daniel Graham – Toll Express, Wollongong, NSWClive Clarke – TGL Contract Logistics, Acacia Ridge, QLD Sylvester Scheuboeck – Toll NQX, Townsville, QLD Danny Trovato – Toll Intermodal, Chullora, NSWCraig Leonard – TGL Customised Solutions, Yennora, NSW Tanya Meiring – Toll NQX, Brisbane, QLD Darryl Williams – Toll NQX, Townsville, QLDCraig Walsh – Toll NQX, Perth, WA Terry Soukoulis – Automotive, Edinburgh, SA Daryl Ely – Toll Priority, Port Melbourne, VICDale Harman – Toll NQX, Darwin, NT Theresa Del Nido – Toll NQX, Cairns, QLD Elvis Basaric – Toll Tasmania, Revesby, NSWDamain Bishop – Toll Group, Melbourne, VIC Tina Ford – Toll Intermodal, West Melbourne, VIC Garry Hayman – Toll Priority, Brisbane, QLDDamien Fridd – Toll NQX, Darwin, NT Tony Arnold – Toll NQX, Townsville, QLD Gary Morris – Toll NQX, Brisbane, QLDDamien McDowall – Toll NQX, Darwin, NT Tony Crea – Toll Priority, Port Melbourne, VIC Geraldine Van Dalen – Toll NQX, Archerfield, QLDDarren Fitzakerly – Toll NQX, Darwin, NT Trevor Colson – Toll Priority, Port Melbourne, VIC Glass Murray – Toll Priority, Erskineville, NSWDarren Gaudry – Toll Priority, Eagle Farm, QLD Trevor Griffiths – Toll NQX, Brisbane, QLD Graeme Bottcher – Toll NQX, Rockhampton, QLDDavid Ashworth – Toll NQX, Adelaide, SA Trevor Watts – Toll NQX, Brisbane, QLD Graeme Messent – Toll NQX, Brisbane, QLDDavid Donaldson – Toll Linehaul and Fleet Services, Altona North, VIC Uzman Muberra – Toll Global Forwarding, Tullamarine, VIC Jason Bourke – Toll NQX, Brisbane, QLDDavid Henry – Toll NQX, Smithfield, NSW Vincent Harold – Toll Intermodal, Moolabin, QLD John Turner – Toll NQX, Archerfield, QLDDavid Parer – Toll NQX, Archerfield, QLD Vincenza Pisano – Toll Priority, Port Melbourne, VIC Laurie Alchin – Toll Priority, Bankstown, NSWDavid Stanley – Toll Fast, Port Melbourne, VIC Wayan Eka-Adnyana – Toll Priority, Bankstown, NSW Lily Ciaramella – Toll Fast, Homebush Bay, NSWDavid Swallow – Toll Priority, Brisbane, QLD Willaim Bannister – Toll Group, Mulgrave, VIC Lily Klisovic – Toll Priority, Bankstown, NSWDavid Watts – Toll Intermodal, Moolabin, QLD William Booth – Toll Priority, Silverwater, NSW Marco Theiss – Toll NQX, Brisbane, QLDDesmina Winter – Toll Priority, Erskineville, NSW William Flannery – Automotive, Campbellfield, VIC Mark Vernon – Toll Intermodal, Chullora, NSWDuncan Paul – Toll Group, Dandenong, VIC William Lo – Toll Priority, Silverwater, NSW Martin Roger Chambers – Toll Express, Altona, VICEdward George – Toll Express, Eastern Creek, NSW Neil Pettiford – TGL Contract Logistics, Kensington, VICElizabeth Grujoski – Automotive, Altona North, VIC 15 years’ service Peter Coe – Toll Intermodal, Unanderra, NSWElizabeth Dyer – TGL Contract Logistics, Archerfield, QLD Adam Vallence – Toll NQX, Melbourne, VIC Phillip Distant – Toll NQX, Brisbane, QLDErthanie Swanby – Toll NQX, Brisbane, QLD Alfred Dunlop – TGL Contract Logistics, Minchinbury, NSW Robert Leslie Palmer – Toll Express, Altona, VICGary Seesink – Toll NQX, Brisbane, QLD Andrew Liakishev – Toll Express, Perth Airport, WA Steve Missikos – Toll Priority, Adelaide, SAGeorge Gray – Toll NQX, Brisbane, QLD Anthony Yeoman – TGL Contract Logistics, Kensington, VIC Steven McKean – Toll NQX, Brisbane, QLDGeorge Meilick – Toll Priority, North Melbourne, VIC Barbara Leggatt – Toll Priority, Erskineville, NSW Stuart Barnett – Toll Intermodal, Regency Park, SAGerard Gibney – Toll Group, Melbourne, VIC Brad Jankowski – Toll NQX, Sydney, NSW Timothy O’Brien – Toll Express, Chullora, NSWGerard O’Dea – Automotive, Campbellfield, VIC Chris Wilson – Toll Priority, Brisbane, QLD Tori Puata – Toll Priority, Bankstown, NSWGlenn Pye – Toll Express, Eastern Creek, NSW Christopher Crooks – Toll Specialised and Domestic Freight, Cairns, QLD Trevor Shepard – Toll Express, Regency Park, SAGraham Grennan – TGL Contract Logistics, Kensington, VIC Christopher O’Brien – Toll Priority, Silverwater, NSW William Neeves – Toll NQX, Darwin, NTGrant Hughes – Toll Express, Eastern Creek, NSW Colin Bailey – Toll NQX, Darwin, NTJames Bradley – Toll Liquids, Altona North, VIC Danielle Briganti – Toll Priority, Port Melbourne, VICJames Cunningham – Toll NQX, Melbourne, VIC Danny Meola – Toll Priority, Silverwater, NSW 25 years’ serviceJeh-Jeh Hayen – Toll NQX, Cairns, QLD Alan Napier – Toll Priority, Redcliffe, WA Danny Taylor – Toll NQX, Sydney, NSWJocelyn Baker – Toll Express, Regency Park, SA Allan Gollan – Automotive, Hamilton, QLD Darren Sanderson – Toll Corporate, Morningside, QLDJohn Hulett – Toll NQX, Brisbane, QLD Andrew Schreck – Toll Fast, Port Melbourne, VIC Darrin Tobin – Toll Fast, Murarrie, QLDJohn Lambe – Toll Express, Eastern Creek, NSW Aroon Ruengsast – TGL Contract Logistics, Laverton, VIC David Crosbie – TGL Contract Logistics, Morwell, VICJohn Martin – Toll NQX, Brisbane, QLD Brian Cox – Toll NQX, Brisbane, QLD David Zoldak – TGL Customised Solutions, Knoxfield, VICJohn Miani – Automotive, Mildura, VIC Brian Painter – Toll Intermodal, Tennyson, QLD Dean Oliver – Toll Intermodal, Regency Park, SAJohn Procter – Automotive, Edinburgh, SA Cheryl Haack – Toll Intermodal, Rockhampton, QLD Dennis Bannan – TGL Contract Logistics, Laverton, VICJohn Smith – Automotive, Hamilton, QLD Chris Carrington – Toll NQX, Brisbane, QLD Elizabeth Gilmore – Automotive, Altona North, VICJohn Stanborough – TGL Contract Logistics, Lidcombe, NSW David Hollis – Toll NQX, Brisbane, QLD Faith McKay – Toll Priority, Mascot, NSWJohn White – Toll Liquids, Altona North, VIC David Salamie – Toll Priority, Silverwater, NSW Garry Cozens – Toll Express, Perth Airport, WAJoseanne Fuentes – Toll Priority, Erskineville, NSW Derry Taylor – TGL Contract Logistics, Parkinson, QLD Graeme Lawler – Toll Express, Eastern Creek, NSWJoseanne Gage – Toll Priority, Port Melbourne, VIC Dexter McLean – Toll Intermodal, Moolabin, QLD Greg Kettley – Toll NQX, Sydney, NSWJulie Kershaw – Toll Priority, Bankstown, NSW Eve Boge – Toll Priority, Brisbane Airport, QLD Gregory Edwards – Toll NQX, Mackay, QLDKeith Kelaart – Toll Refrigerated, VIC Ian Riley – Toll Priority, Port Melbourne, VIC Helen Keitel – Toll Priority, Adelaide, SAKevin Hartshorne – Toll NQX, Brisbane, QLD James Rothery – Toll NQX, Rockhampton, QLD Helen Knowles – Toll Priority, Kangaroo Point, QLDKim Weir – Toll Priority, Adelaide, SA John Smith – Toll Priority, Port Melbourne, VIC Ian Maltby – Toll Intermodal, Cairns, QLDLeigh Inskip – Toll NQX, Brisbane, QLD Kathy Young – Toll Priority, Brisbane Airport, QLD James Blanch – Automotive, Mildura, VICLinda Reed – Toll Fast, Belmont, WA Kevin Cooper – Toll NQX, Brisbane, QLD Janet Allen – Toll Fast, Homebush Bay, NSWLindsay Peters – Toll NQX, Brisbane, QLD Kevin Welch – Toll Express, Perth Airport, WA Jeremy Connell-McDowell – Toll Priority, Erskineville, NSWLouie Trajcevski – Toll NQX, Sydney, NSW Kevin Williamson – Toll Intermodal, Perth, WA John Addicott – Toll Express, Altona, VICLourence Tanilon – Automotive, Dry Creek, SA Lindsay Sinclair – Toll NQX, Toowoomba, QLD John Fawcett – TGL Contract Logistics, Arndell Park, NSWMalcolm Rakose – Toll NQX, Mackay, QLD Lisa Payne – Toll Priority, Brisbane, QLD John Fremlin – Toll NQX, Sydney, NSWMarino Parison – Toll Express, Eastern Creek, NSW Malcolm Barron – Toll Intermodal, Moolabin, QLD John Harriss – Automotive, Mildura, VICMark Arstall – Toll NQX, Brisbane, QLD Phillip Kasperek – Toll Specialised and Domestic Freight, Moolabin, QLD John Paszkiewicz – Toll Express, Richlands, QLDMark Delaney – Toll Priority, Port Melbourne, VIC Ray Boyton – Toll Express, Wollongong, NSW Joseph Daley – TGL Contract Logistics, Minchinbury, NSWMark Forrester – Toll Priority, Bankstown, NSW Robert Cameron – Toll Intermodal, West Melbourne, VIC Joseph Edinger – TGL Customised Solutions, Moorebank, NSWMark Watson – Toll NQX, Brisbane, QLD Robert Cradock – Toll NQX, Mackay, QLD Karen Miller – Toll Priority, Port Melbourne, VICMatthew Archer – Toll Fast, Murarrie, QLD Rod Lord – Toll NQX, Toowoomba, QLD Keith King – Toll NQX, Brisbane, QLDMark Scicluna – Toll Intermodal, West Melbourne, VIC Rodney Little – Toll Intermodal, Moolabin, QLD Ken Cloke – Toll Priority, North Melbourne, VICMatthew Spooner – Toll NQX, Brisbane, QLD Roger Hardy – Toll Intermodal, Chullora, NSW Kevin McHarg – Toll Priority, Bankstown, NSWMichael Bates – Toll NQX, Brisbane, QLD Ronald Wilson – Toll Intermodal, West Melbourne, VIC Klaus Edinger – TGL Customised Solutions, Moorebank, NSWMichael Gale – Toll Express, Altona, VIC Stephen Kennedy – Toll Express, Altona, VIC Lawson Smith – TGL Contract Logistics, Archerfield, QLDMichael Kotvas – Toll NQX, Melbourne, VIC Walter Rusich – Toll Priority, Redcliffe, WA Livia Crognale – Automotive, Campbellfield, VICMichael Nation – Toll Priority, Launceston, TAS Wendy Gilmore – TGL Contract Logistics, Laverton, VIC Marjorie Way – Toll Priority, Port Melbourne, VICMichael Vincent – Toll Intermodal, Moolabin, QLD William Ferguson – TGL Contract Logistics, Hastings, VIC Mark Campbell – Toll NQX, Archerfield, QLDMichelle Skehan – Automotive, Edinburgh, SA William McIntyre – Toll NQX, Mackay, QLD Mark Franklins – Toll Express, Regency Park, SAMick Ruehlemann – Toll Priority, Adelaide Airport, SA Mark Jones – Toll Intermodal, Moolabin, QLD Neil Jeffrey – Toll Intermodal, Adelong, NSWNeil Teys – Toll Specialised and Domestic Freight, Townsville, QLD Michael Burke – Toll Express, Regency Park, SA 30 years’ service Min-Qi Guo – Toll Fast, Homebush Bay, NSW Darryl Barrett – Toll Intermodal, Tennyson, QLDNoel Bregmen – TGL Contract Logistics, West Melbourne, VIC Nanang Prasetyo – Toll Priority, Silverwater, NSW Gregory Casford – Toll Intermodal Moolabin, QLDOlga Johnson – Toll Priority, North Melbourne, VIC Neal Parker – Toll Priority, Erskineville, NSW Liann Karpowicz – Toll Priority, Adelaide, SAPatrick Leonard – TGL Customised Solutions, Yennora, NSW Pekka Kahkonen – Automotive, Campbellfield, VIC Raymond Ahern – Toll Intermodal, Rockhampton, QLDPatsy-Ann Meadows – Toll Express, Eastern Creek, NSW Peter Gray – Automotive, Dry Creek, SA Ronald Spencer – Toll Intermodal, Wagga Wagga, NSWPaul Cleary – Toll Express, Eastern Creek, NSW Peter Zoldak – TGL Customised Solutions, Knoxfield, VIC Stephen Butters – Toll Intermodal, Tennyson, QLDPaul Jarvis – Toll Priority, Brisbane, QLD Petta McAndrew – Toll NQX, Archerfield, QLDPaul Murphy – TGL Customised Solutions, Altona North, VICPaul Peters – Toll Group, Melbourne, VIC Quoc Tran – Automotive, Campbellfield, VIC Raoul Marshall – Toll NQX, Brisbane, QLD 35 years’ servicePauline Kay – Toll NQX, Townsville, QLD Ron Scarlat – Toll Priority,  Adelaide, SA Rhonda Munro – Toll NQX, Rockhampton, QLDPeter Marczuk – Toll Intermodal, Cairns, QLD Robert Boyd – Toll NQX, Sydney, NSWPierce Gage – Toll NQX, Archerfield, QLDRichard Conlon – Toll Express, Eastern Creek, NSW Robert Casey – Toll Intermodal, Perth, WA 40 years’ service Robert Hartmann – Toll Intermodal, West Melbourne, VIC John McGregor – Automotive, Hamilton, QLDRichard McAvoy – Toll Specialised and Domestic Freight, Moolabin, QLD Robert Rawlings – Toll Express, Perth Airport, WARista Milich – Toll NQX, Melbourne, QLD Rowan Jones – Automotive, Mildura, VICRobert Petrevski – Toll Priority, Bankstown, NSW Russell Summers – Toll NQX, Cairns, QLD 50 years’ serviceRobert Robinson – Toll NQX, Smithfield, NSW Sam Webbey – Toll Priority, Bankstown, NSW Peter Broadbent – Toll Intermodal, Brisbane, QLD September–November 2012 51
  • 52. Caption goes here please An A F Toll heavy lift. Opening of the new A F Toll Storage Depot, Railway Street, Wickham, 1933. Albert Toll b Founder u 1888 Albert Toll t with one of his beloved elove Buicks kCelebrating 125 years of Toll Designed by www.imagebound.com.au / TOLL _5681Toll was founded in 1888 by Albert F Toll when the companyhauled coal by horse and cart. Since then, we have continuedto grow through natural expansion and strategic acquisitions.In 2013 Toll celebrates 125 years of delivering excellence.To mark the occasion we are releasing limited edition 125 Yearsof Delivering Excellence diaries as seen here.To order your diary, find out how you can celebrate this milestone, or usethe special 125 mark on your material, please contact gca@tollgroup.com.

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