Tolltoday Toll Group’s quarterly magazine         September–November 2012                                  New Toll unifor...
About Toll Group                                      Contents                                                            ...
Message from managementDefining our new valuesframework – The Toll Way   Dear Colleagues   Being part of an organisation t...
TOLL GROUP                                                                                                             Sha...
TOLL GROUPDay two – Hong Kong                                               Day three – ShanghaiThe morning started with a...
TOLL GROUP                Senior leadership update             O         ver the last few months there have been a few cha...
TOLL GROUPInvesting in the west – Toll’s WAinfrastructure spend tops A$140 millionT    oll is spending up big in Western A...
TOLL GROUP    One Toll    sales initiative    conference                                                                 N...
TOLL GROUPDarwin   New South Wales / ACT   •	 Launched: Sydney, 29 May 2012.   •	 Attendees: Over 180 participants from Sy...
TOLL GROUP     Making a truckload of difference     to our carbon footprint     Inset     Overview shot of the            ...
TOLL GROUPNew TolluniformsStrengtheningour brand througha single identityM    ore than 75 per cent of Toll employees wear ...
TOLL GROUP     OnePath: Australian     superannuation insurance                        W      e are pleased to report that...
Toll global LOGISTICSToll and Optuslaunch new site inWestern SydneyToll Global Logistics and Optus’ relationship          ...
Toll global LOGISTICS                        TGL business developm                        Joining the dots – our people, p...
Toll global LOGISTICSent conferencepabilities  Rego, with an aim to generate candid dialogue. There were        Chairing t...
Toll global LOGISTICS     Celebrating our commitment to safety           Right     Graham Spillane                        ...
Toll global LOGISTICSTata Steel Limited India award Tollwith ‘Best innovation of the year’T   oll Global Logistics in Indi...
Toll domestic forwarding     Demonstrating true Aussie spirit           Above     Peter Philip being                      ...
Toll specialised and domestic freightToll Liquids and BOC lead the wayin stability control trainingIn February last year T...
Toll specialised and domestic freight20   Tolltoday      
Toll specialised and domestic freightToll employee inspireswomen to join thetransport industryToll NQX was proudly represe...
Toll specialised and domestic freight     New South Wales depots get together     to raise money for sick children        ...
Toll specialised and domestic freightComputer upgrade providesan opportunity to give backR    ecently Toll Transitions upg...
Toll global resources     Toll Mining Services secure     A few issues ago, Toll Mining Services explained     in Toll Tod...
Toll global resourcess further work in PNG                   Below                   Navigating through the PNG Highlands ...
Toll global resources                    Delivering fuel to Santo                                                         ...
Toll global resourcess in the Cooper Basin T   he Cooper Basin in South Australia is arguably the most     important onsho...
Toll global resources     Airport services helping to     land new opportunities for Toll     Below Right     Staff managi...
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
Toll Today 2012 November 2012
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  1. 1. Tolltoday Toll Group’s quarterly magazine September–November 2012 New Toll uniforms   Strengthening our brand through a single identity on page 11Toll and Optuslaunch new site inWestern Sydneyon page 13Delivering fuel to Santosin the Cooper Basinon page 26
  2. 2. About Toll Group Contents   Toll is the Asian region’s leading provider of Message from integrated logistics services, generating revenue Management 3 of A$8.7 billion and operating an extensive network of over 1,200 sites in 55 countries. Toll Group 4 Toll has access to transport and infrastructure assets including road fleets, warehousing, ships, Toll Global Logistics 12 air freight capacity, ports and rail rolling stock. These assets, when combined with operational Toll Domestic Forwarding 18 expertise and technology solutions, are aimed at Toll Specialised and driving supply chain efficiencies to deliver best Domestic Freight 19 practice in supply chain management for Toll’s diverse customer base. Toll Global Resources 24 Toll Global Forwarding 30 Toll Global Express 38 Community 43 Staff Milestones 49 Head Office Level 7, 380 St Kilda Road Melbourne VIC 3004 Australia T +61 3 9694 2888 F +61 3 9694 2880 www.tollgroup.com Editor Lana Grace Group Corporate Affairs E editor@tollgroup.comSLOOERE2 Tolltoday  
  3. 3. Message from managementDefining our new valuesframework – The Toll Way Dear Colleagues Being part of an organisation that There is more to hear about our culture has undergone dynamic change and and beliefs and you will see more of this significant growth globally over a short in the weeks and months to come. period has led the leadership team of Toll Group to call for a clear vision and Next steps shared values to define and nurture As part of formalising this process, a new One Toll culture. In response, earlier this month the Group Senior earlier this year I asked you for your Executive Committee (GSEC) and thoughts and feedback to help shape I invited all of the general managers our decisions around Toll’s future culture from across all business units globally and values. to join us in Melbourne for a two day conference to further develop our new I believe there is a significant benefit for values framework. On 16 and 17 October, the company in embedding a single Toll we were able to come together to talk culture that brings together our many about what these values mean to us strengths, and exemplifies safety, ethical and our individual business units and to behaviour and high performance. For me, decide on the best way to embed these it’s not only what we achieve, but how new values in a collaborative way. This we achieve, that’s important. was an extremely valuable exercise for the leadership team and I think we have After discussions involving more than all come away with and an eagerness to 2,500 people from sites around the implement this new values framework world, the biggest theme that emerged across Toll. was that the Toll culture is based on relationships; employees value the General managers and directors have people they work with and enjoy working begun communicating the Toll Way together as one winning team. We also and many already have participated in asked people what we should do in a launch session in your business to hear the future and many said they would about our beliefs and values and plans for like to see greater communication and roll out. If not, rest assured you will integration. A number of people said that hear soon from your managers’ as there were also opportunities for better they cascade the message throughout cooperation, teamwork and connection the businesses. between business units. I look forward to communicating our For this reason, the feedback affirmed new Toll values with you all, together with the focus on One Toll, as it represents GSEC and the general managers over working together as one organisation, the coming weeks and months. Once and overcoming geographical and this has been done we can move onto business unit boundaries. the next phase of the journey to bring the values to life and personalise them After extensive research and to each particular business unit. I look conversations throughout the forward to us all having conversations business, I am thrilled to say that we about what the values mean for us in have determined what our common our day-to-day work, further unifying set of values and shared culture our culture and helping us do things the will be. Our Values are: right way – the Toll Way. • Integrity and Trust • Safety • Continuous Improvement • Teamwork Brian Kruger • Openness and Transparency Managing Director September–November 2012 3
  4. 4. TOLL GROUP Shanghai 3 Investors on tour   As a listed company, Toll has an obligation to communicate and educate our investors about our business. By doing so, they can come to understand our operations in greater detail and therefore are able to invest in Toll with more confidence. China Taiwan Hong Kong 2 Vietnam Laos Opposite Investors visiting the TGL warehouse in Shanghai. T he investor relations program here at Toll does this by giving presentations to investors and also by taking them on site visits of our facilities. In June this year, we took a group of 30 analysts, funds and banks to Singapore, Hong Kong Thailand and Shanghai. Day one – Singapore The trip started off with an introductory presentation into Toll Global Logistics in Singapore and China, followed by a tour of the warehouse that they operate for P&G in Singapore. Cambodia The group then visited the automotive facility in Singapore, and got to see how the team prepares the cars for the dealerships in the country. It was then on to Loyang supply base where the Toll Global Resources leadership team introduced the work they do in Singapore and more broadly in Australia. The group then took a tour of the huge supply base which Toll has been renovating for a number of years. The significant investment in the regeneration of the Loyang supply base by Toll is naturally of interest to this group. It was therefore important that we showed them how the project has developed, the facilities we now have and the number of tenants from the original oil and gas industry who now have Malaysia made Loyang their main base in Singapore. Loyang is perfectly positioned to support the offshore servicing needs of the oil and gas fields in the South China Sea. It is our aim that the big companies who support these mining 1 projects set themselves up in Loyang. Already many of the big Singapore players have done this as the facilities here are so attractive and unrivalled elsewhere in the country.4 Tolltoday  
  5. 5. TOLL GROUPDay two – Hong Kong Day three – ShanghaiThe morning started with all of the key management personnel The focus of the Shanghai tour was to look at the Toll Globalfrom Toll Global Forwarding introducing themselves and the Logistics operations and to understand some of the challengesareas they look after. As global forwarding is relatively new and opportunities the company has in China.to Toll, the financial community is always interested to seehow we are performing. It was important for them to meet This was brought to life with site tours around two of thethe management team of experts that we have working in large warehouses TGL manages for international brandsthis space. such as Colgate Palmolive, toy manufacturer Mattel and local pharmaceuticals. The visitors learned that the valueFollowing the presentation, the group visited ATL Logistics added services, the security and safety record TGL maintains,Centre – the world’s largest concrete warehouse. Because all add to them becoming preferred logistics partnersspace is of a premium in Hong Kong, especially alongside for many multinationals who manufacture in China and thenthe river, this ramp up warehouse is a multi-story container distribute around the world. TGL often partners with TGF topark and warehouse space. ensure this happens smoothly.A site to behold, the fully automated container park in the After the tours and presentations from TGL management,basement ensures that optimal efficiency is encouraged the visitors were treated to a traditional Shanghai dinnerat all times. The ramp up warehouse facility allows lots at the Westin on the Bund.of businesses to have their warehouses close to the port,while maximising the use of land. Even for these investors who know Toll probably better than most of us, they were still overwhelmed by the scale and theAfter getting an insight into sea freight forwarding, the group many varying tasks we do as a company. They were verywent to the airport to see Hong Kong Air Cargo Terminals impressed by the knowledge and enthusiasm of our employees,Limited (HACTL). As one of the busiest airports in the world, and with the safety emphasis at each site.Hong Kong International needs a highly efficient cargomanagement system, which is HACTL. On behalf of the tour group, a huge thank you to the management and employees who made the tour possible. <The sheer scale and size of the operation had the visitorsin awe, before we even discussed how we managed bellyspace in the aircraft and managing the challenging issuesaround air cargo. September–November 2012 5
  6. 6. TOLL GROUP Senior leadership update O ver the last few months there have been a few changes in the senior management team here at Toll. What is GSEC? Many of you will have heard the term GSEC being used around Toll, but you may not be familiar with what it is. Avi Gilboa joined the company recently as the new group director, strategy and M&A. Avi takes over from GSEC or the Group Senior Executive Committee is made Stephen  Stanley who announced his retirement in up of 13 of the most senior management in Toll. Chaired December 2011. A highly regarded senior merchant banking by MD  Brian  Kruger, the committee is made up of the professional, Avi joins Toll Group after a distinguished career six divisional directors plus the heads of the key support of nearly 20 years, most recently as Australia/New Zealand functions from Corporate. managing director of Unitas Capital, formerly JP Morgan Partners Asia. GSEC meets regularly to review key issues affecting the business as well as making key policy and investment decisions. As well as a new face, there has been an internal promotion to the senior leadership team. Damain Bishop, group director Take a look below for the members of GSEC and their roles: Business Development now leads the global business development team, moving away from his former Australia- focused role. Damain, like Avi, reports to Brian Kruger and joins the Group Senior Executive Committee (GSEC). Managing Director Brian Kruger Divisional Director Divisional Director Divisional Director Chief Executive Officer Chief Executive Officer Chief Executive Officer Toll Specialised & Toll Global Express Toll Domestic Forwarding Toll Global Resources Toll Global Logistics Toll Global Forwarding Domestic Freight Shane O’Neill Paul Ebsworth David Jackson Wayne Hunt Hugh Cushing Mal Grimmond Group Director Group Director Group Director Group Director Chief Financial Officer Company Secretary Human Resources Strategy and M&A Business Development Corporate Affairs Grant Devonport Bernard McInerney Lesley Staples Avi Gilboa Damain Bishop Andrew Ethell6 Tolltoday  
  7. 7. TOLL GROUPInvesting in the west – Toll’s WAinfrastructure spend tops A$140 millionT oll is spending up big in Western Australia, reinforcing its industry leading capabilities with a string of unparalleled infrastructure investments. “But that’s just the beginning. We plan to increase that number further as we grow our operations and other Toll businesses start operating out of the site later next year.” Below Looking down on a large open cut iron ore mine in Australia’s remote Pilbara region.More than A$140 million has been spent on major property Jason said a continued focus on strategic developmentinvestments and upgrades to support our increased focus on opportunities will see more major developments announcedservicing the resource and energy sector, and the growing later in the year to help Toll increase its share of the resourcedemand for its more traditional services. and energy sector and help Toll’s integrated organic growth program across its businesses. Current key investments include: “We’ll continue to take a long term strategic approach to• A$54 million express road freight terminal at Hazelmere property demand and how best it will service our diverse that opened this year and ever-increasing customer base in Western Australia. Stay• A$47 million interstate rail freight forwarding terminal in tuned for more investment in the west in future.” Kewdale due to open early 2013• A$30 million from-scratch transport hub for Toll Group Toll has also recently opened a Group-wide business businesses in Gap Ridge, Karratha due to open mid-2013 development office in Perth to help drive its One Toll organic• A$12 million freight terminal upgrade in Kununurra that growth initiative and increasing property development opened this year. demand, which should lead to more large-scale projects being announced this year.The strategic developments are in addition to the morethan 50 sites Toll already operates in Western Australia. Toll Jason said there were some inherent advantages inGroup business development manager Western Australia establishing a centralised office that coordinates the immenseJason Holmes said although the combined expenditure for resources of Toll’s 17 Western Australia-based businesses.the four sites is more than A$140 million, the real contribution “The new, centralised office helps us service our customersto the economy comes in the form of local job creation, and and enables us to design and implement logistics solutionstheir flow-on economic effect. that are customised for the resources and energy sectors.” <“The fully integrated transport hub we’re building in Karratha will create around 40 jobs based in Karratha, not fly-in fly-out,” said Jason. September–November 2012 7
  8. 8. TOLL GROUP One Toll sales initiative conference Northern Territory • Launched: Darwin, 5 July 2012. • Attendees: Over 20 participants from all the goes on tour business units in Darwin. • Keynote speakers: Larry O’Regan, general manager, Toll Express, and Gary Jones, national sales and marketing manager, Toll Express. • Highlight: Cross selling – increasing awareness of the range of services offered Damain Bishop, group director, Business by their counterparts. Development, has been on a national Australian tour promoting a new integrated approach to sales. Damain gives us an update on what this initiative is about. Damain: As part of the One Toll program, bringing our business together as a global and well integrated organisation, we are introducing a One Toll sales strategy across all business units. To launch this new sales strategy, we recognised that the best way to deliver this was through empowering our sales Western Australia • Launched: Perth, 14 June 2012. force by educating them on our full One Toll offering. We also • Attendees: More than 60 participants from the realised that for many of our sales staff, this would be one of business units in Perth. the first times they had met. • Keynote speakers: Mal Grimmond, divisional director, Toll Specialised and Domestic Freight. The objective of this program is to further develop organic • Highlight: Launch produced a One Toll team growth through a formalised process of collaboration / internal environment for the sales group in WA and all networking, knowledge sharing, and lead generation via employees are enjoying this new focus. a structured process. I personally attended each of the conferences around the country to speak to the teams about harnessing the collective effort of the 600 sales people currently employed by Toll with our existing 24,000 customers. Perth Our One Toll sales conferences have now been launched in all states around Australia and we plan to launch in New Zealand soon. We will then be assessing how we further promote this initiative globally. < South Australia • Launched: Adelaide, 11 July 2012. • Attendees: More than 60 participants from across all business units. • Keynote speakers: Gary Jones, national sales and marketing manager, Toll Express, Sarah Costin, national marketing manager, Toll Consumer Delivery. • Highlight: Provided participants the opportunity to showcase their business area and learn about other capabilities within Toll Group. Identifying links that might be of interest to their existing customers.8 Tolltoday  
  9. 9. TOLL GROUPDarwin New South Wales / ACT • Launched: Sydney, 29 May 2012. • Attendees: Over 180 participants from Sydney, Queensland NSW regional centres, and ACT. • Launched: Brisbane, 26 July 2012. • Keynote speakers: Shane O’Neill, TGX • Attendees: More than 65 participants from all director, Mal Grimmond, divisional director, Brisbane based business units. Toll Specialised and Domestic Freight. • Keynote speakers: Paul Ebsworth, director TDF, • Highlight: Meeting sales teams from across and Steve Fleiter, national sales manager Toll NQX. the business provided and opportunity to share • Highlight: QLD leads are being exchanged leads and competitor information. amongst sales staff at a high level. Victoria • Launched: Inaugural launch in Melbourne, December 2011, follow up event on 23 July 2012. • Attendees: 115 participants from all divisions of Toll. • Keynote speakers: MD Brian Kruger, Shane O’Neill, TGX director, John Platis, Brisbane general manager, group business development. • Highlight: Teams gaining greater Toll businesses insight and valuable knowledge – increasing sales ability to identify additional business opportunities for the Toll Group. Adelaide Sydney Tasmania • Launched: Hobart, 19 September 2012. Melbourne • Attendees: 20 participants. • Keynote speakers: Steve Borg, general manager, Toll Tasmania, Mark Bergamasco, national business development manager, and John Donald, state manager Victoria, Toll Fast. • Highlight: Tasmania sales portal amalgamated with the existing Victorian sales portal to focus on links between Tasmanian and Victorian new business opportunities. Hobart September–November 2012 9
  10. 10. TOLL GROUP Making a truckload of difference to our carbon footprint Inset Overview shot of the T he changing nature of the transport industry in not only meeting our business commitments, but also the injected at high pressure at the end of the compression stroke, which means that air and fuel is not premixed. Environmental impact Knowing diesel engines and exhaust fumes are significant contributors LNG tanks either side of the vehicle. obligation of managing our carbon to air pollution; using an alternative Below footprint, mean that today’s Toll LNG is a clear, colourless, non-toxic such as LNG burns cleaner and is an The new vehicle customers now want their freight liquid that is produced when natural gas even better performer than CNG in at Woolworths Western Australia – delivered safely on time at the best price is cooled to minus 161º at atmospheric reducing emissions. Therefore this is Perth Airport. possible, while also being delivered in pressure. Due to the high density of an environmental initiative that benefits an environmentally responsible way. LNG in comparison to Compressed us all. Natural Gas (CNG), it is lighter, more Toll Global Logistics’ Contract Logistics compact and can achieve significant The LNG-fuelled Kenworth trucks can team is committed to exploring new fuel savings when compared to diesel. contribute to a considerable reduction in technology and business practises This is especially the case for line emissions without sacrificing the power or to ensure it can continue to gain haul B-Double, semi-trailer and road torque output needed for our operations. environmental, fuel efficient and cost train vehicles. The introduction of these vehicles to our effective advantages for our customers. fleet is an exciting move towards realising These LNG-fuelled engines are the Toll’s environmental commitment to In a first for Contract Logistics, we only heavy duty (HD) engines that are reducing our carbon footprint. are proud to announce the acquisition certified by Australian Design Rules of two Liquefied Natural Gas (LNG) (ADR) standard as an ADRA80 (Euro 5). The benefits of a LNG-fuelled prime Prime Movers (Model T409SAR), in mover are: conjunction with Kenworth Trucks Testing on an engine dynamometer and Westport, a leader in natural gas over a sequence of steady-state modes • LNG is comparatively cheaper engines and technology. These two (idles and weight percentage), show a than diesel vehicles have been purchased for use 25 per cent reduction in greenhouse gas • Lower NO2 (Nitrogen Dioxide) in our Woolworths Western Australia site emissions and a 29 per cent reduction emissions and particulate matter at Perth airport. The engines in these on the heavy-duty transient cycle • LNG vehicles are noticeably vehicles are pilot diesel injected just Federal Test Procedure (FTP) tested quieter to operate prior to auto-ignition of gas injection, by Australian Greenhouse Office Test • LNG burns cleaner with a ratio of 5 per cent diesel and program (ADR 80/02 results). • Australia has abundant resources 95 per cent LNG. The natural gas is of natural gas. <10 Tolltoday  
  11. 11. TOLL GROUPNew TolluniformsStrengtheningour brand througha single identityM ore than 75 per cent of Toll employees wear uniforms in their day-to-day work. These employees are theface of Toll and directly interact with our customers and thegeneral public. So as you can imagine, our uniform makesup a significant part of our brand identity. As part of the newbranding roll out, a single range of uniforms was designedto unify our people and strengthen our brand.This project started in late 2010 with a survey which wasconducted globally to establish what the needs were for thedifferent business units. A uniform committee was establishedto source feedback from the businesses and to develop auniform range which would not only be practical, but also standus apart from the rest. Initially there were 12 key garmentsidentified as essential to our uniform requirements. Thegarment list has now grown to over 100 items and two majorsuppliers were agreed on to manufacture this full range.The outcome of the uniform project provides a great exampleof what can be achieved when the Toll organisation pools itsresources and tackles projects with a single focus. Not onlyhave we been able to effectively manage the design of a singleuniform catalogue for the Toll Group, the consolidation of thespend has produced price reductions of up to 48 per cent forsome of our garments, with an estimated saving in uniformcosts across the Australian and New Zealand businessesalone of A$1.6 million per annum.Safety was also a key consideration in designing the OneToll operational range. The Australian/New Zealand designstandards (AS/NZ 4602.1:2011) have been applied to theproduction of the operational garments (with very slightmodifications required to meet European safety requirementsfor our businesses in Europe) so Toll Group now has a defaultstandard for operational clothing across the globe.The new designs features two primary colours – our Tollprimary green, which is the colour of the Toll logo, and highvisibility orange. The range covers both operational and non-operational employees around the world. As you may haveseen already, these uniforms have started their roll out acrossthe business, so keep your eye out for the new-look uniformand let us know what you think: gcateam@tollgroup.com < Above Employees receiving their new uniforms. September–November 2012 11
  12. 12. TOLL GROUP OnePath: Australian superannuation insurance W e are pleased to report that Toll has recently finalised a review of its member insurance benefits, and that shortly members will be receiving information regarding The purpose of this alert is to flag to members that they will be receiving further correspondence about their superannuation within the next couple of months. significant enhancements to their insurance within the Toll Corporate Super Fund with OnePath in Australia. So watch this space. The enhanced benefits to death only and total and permanent For any further information, contact Cheryl Barbary, Toll’s disablement (TPD) insurance will enable members to ensure group superannuation manager by email: they are adequately protected. Toll will also introduce a Group cheryl.barbary@tollgroup.com < income protection policy within this Toll fund. Toll sells Toll Refrigerated to Automotive Holdings Group Ltd A fter conducting a number of strategic reviews of our businesses earlier this year, Toll has made the decision to sell the Australian interstate linehaul and warehousing by this business, we concluded that, in this case, divestment was the best option.” operations of the Toll Refrigerated business to Automotive Toll will retain its other refrigerated transport and warehousing Holdings Group Ltd, owners of Rand Refrigerated Logistics, operations which are currently provided by other businesses for A$6.5 million. within the Group. Brian Kruger, managing director, explained that, “Due to the Approximately 100 Toll employees will transfer to Automotive challenging market conditions and margin pressure faced Holdings Group as part of the sale. <Toll global LOGISTICS Toll ranks number one in operational excellence, India T oll India Logistics has been awarded a ‘national winner’ for the category ‘operational excellence’ at the India Road Transport Awards 2012. The award ceremony was conducted in Mumbai on 20 July in the presence of the Minister for Road Transport and Highways, Jateen Prasad. This is one of the most prestigious awards in the road Acknowledging this significant achievement, Brian Kruger, transport industry, which is sponsored by the major tyre managing director congratulated the team: “This award is a manufacturing company, CEAT Limited, in partnership with testament to the exceptional performance the team in India the Ministry of Road Transport and Highways in India. have been putting in over the last year. It is great to see this From more than 400 entries across 80 different locations recognised at such a high-level. Keep up the good work.” < throughout India, Toll was ranked number one out of the top five nominated organisations for operations.12 Tolltoday  
  13. 13. Toll global LOGISTICSToll and Optuslaunch new site inWestern SydneyToll Global Logistics and Optus’ relationship and despatch across the various Optus business units. Overstrengthened even more this year, with time the team has also added extensive value added servicesToll launching the new Optus warehouse in such as kitting and bundling of mobile devices, and reverseApril 2012. logistics including first level fault validation and assessment.O ptus, Australia’s second largest telecommunications company, and wholly owned subsidiary of SingaporeTelecommunications, began their supply chain partnership In March 2011, the Customised Solutions team proposed a new warehouse for Optus at Yennora in Western Sydney, as stage two of the Optus operation. The 10,000sqm warehouse,with Toll in 2005. This has since grown to cover the entire which has gone live in a staged process from April to July,supply chain process for Optus, including storage, picking provides Optus with increased capacity, and a material handling equipment solution that will enable Toll to meet the increasing demands of Optus customers whilst reducing operating costs and improving productivity. Together, the Toll Group Property team and the Customised Solutions team designed and built the new facility in Western Sydney, specifically to meet Optus’ requirements. The warehouse uses Customised Solutions’ tier one warehouse management system, RedPrairie, that will integrate with Optus’ systems to enable automation of many time consuming processing and manual paper-based tasks done by the former warehouse. The site will also provide an Optus service centre using lean processes to create optimised and effective returns and service areas. Toll Global Logistics’ Customised Solutions general manager,Above Chris Pearce, said, “This is a great example of a continuedThe Toll site aims to increase productivity and reduce costs through leanprocesses, such as the Hero stations, pictured above. partnership applied to drive value for both Optus and Toll shareholders.” < September–November 2012 13
  14. 14. Toll global LOGISTICS TGL business developm Joining the dots – our people, processes, and ca From 31 July – 1 August 2012, Toll Global better. TGL business development also launched its sales-to- Logistics (TGL) held its third business delivery (S2D) process with a focus on providing its business development conference in Chennai, India, development colleagues with the tools they need to be more connecting nearly 60 colleagues across successful in winning new business. These tools serve as a various divisions and business units. standardised platform for TGL — with an aim to develop more strategic relationships with targeted customers. T he theme and focus for this year’s conference was about joining the dots – our people, processes, and capabilities around the region – a One Toll approach. Prior to the conference, participants had a one day facility tour to view TGL India’s warehouse operations and capabilities in Chennai. Championed by Dominic Rego, director of business development and supported by Wayne Hunt, president and Wayne kicked off the conference with a welcome speech and CEO of TGL, the two day conference offered the region’s shared TGL’s growth objectives with the team. business development team the opportunity to better understand TGL and its strategic vision. The conference was The conference was packed with a variety of best-in-class also a chance to connect names to faces to further leverage workshops on topics ranging from legal framework, warehouse and develop internal networks, and to share best-in-class cost model, transport cost model, and innovation and practices across the division. Continuous Improvement Programs (CIP). During the two day conference, participants looked at what As part of this year’s agenda a new panel format was they were currently doing and explored what could be done introduced and chaired by the conference host Dominic14 Tolltoday  
  15. 15. Toll global LOGISTICSent conferencepabilities Rego, with an aim to generate candid dialogue. There were Chairing the panel, Dominic Rego said, “We all have a three key topics brought up for discussion – ranging from passion to succeed. The purpose of the conference is for legal framework (moderated by Brian Warry), sales and our participants to embrace and apply all the inspirational operations planning (moderated by Bruce Wilson), and market ideas shared during the conference to grow our business as and customer value proposition – One Toll (moderated by we work towards our five year plan together.” Victor Tan). Each of the moderators shared real-life examples, success stories, best practices, and explored ideas to help Post event results showed that nearly 100 per cent of the us collaborate better for our customers as One Toll. respondents were satisfied with the conference. Some of their feedback included: There were also several other leadership team members who stepped in as key presenters and moderators, making the • They felt the facility tour enabled them to better conference an interactive and meaningful event. Company understand India’s operational capabilities secretary, Bernard McInerney, also was invited to host a • They understood Toll’s cross-selling opportunities and workshop around assumptions versus reality in Toll’s legal TGL’s five year growth plans framework and how to negotiate in a contract. • They understood the S2D framework and the standard tools presented during our workshops. < Godson James, from our customer Sealed Air attended the ‘voice of the customer’ session. He presented the Sealed Air business strategy in order for Toll to understand how we can Above Group photo of all participants at the TGL business development conference grow our business and hear firsthand on what Sealed Air looks in Chennai, India. for in a supply chain partner. September–November 2012 15
  16. 16. Toll global LOGISTICS Celebrating our commitment to safety   Right Graham Spillane In a continuous commitment to improving Toll’s occupational health and safety (OH&S) performance, a number of safety awareness campaigns have been held across Toll Global hands out safety awards at the Logistics’ (TGL) Asian operations. These campaigns were TGL safety day. held to raise awareness around accident prevention and Below keeping safety front-of-mind in everything we do at Toll. By Brian Warry with some of the Safety creating a fun and interactive approach to these awareness Week Award winners events, Toll was able to promote positive attitudes toward from Toll Global Logistics Sri Lanka. health and safety, getting everyone involved in contributing to a safe working culture. Safety week in Sri Lanka As part of the broader Toll safety campaign, TGL in Sri Lanka recently introduced a 12 month safety rollout plan, with TGL in Thailand hold safety day assistance from Sim Kian Chong, regional manager, OH&S. On 4 September, TGL in Thailand dedicated a day to focus on safety holding a fun-filled event to celebrate our safety To kick off this annual plan they organised a safety week, held commitment. The day was about providing safety knowledge from 4 –10 July 2012 at the Nestle Lanka PLC Distribution through various educational games, safety exhibitions and Centre to further raise awareness about the importance of information booths, competitions and activities. safety in the workplace. This event was well received, with positive feedback from those who attended at all levels. The The celebration of safety day was a high priority to all safety week activities included safety awareness programs departments within TGL in Thailand, suppliers, subcontractors and safety training sessions available to all employees, as and Safety & Health At Work Promotion Association of Thailand well as a poster campaign and competitions on safe driving. (SHAWPAT), to encourage the creation of a preventative health and safety culture. An awards ceremony was also held on 12 July at the Nestle Sports Centre to recognise employees going above and Thailand’s country general manager, Graham Spillane, said in beyond in safety initiatives. The ceremony was hosted by an opening speech to all employees, “Safety is really about Prasad Jayasuriya, country head and general manager of you and building on a safe working environment. This must TGL Sri Lanka, with Brian Warry, regional director for South be a real team effort and I’m counting on input from all of you. and South East Asia of TGL as the ceremony’s chief guest. Let’s keep striving to continue to improve safety and remember Other special invitees also included, Sant-Lal Giridhar, VP that it is the responsibility of each and every one of us.” Technical, and Chathura Dissanayake, VP Supply Chain of Nestle Lanka. Addressing the employees, special guests More than 200 employees joined in on the action-packed day. stressed the importance of workplace safety in creating a The full day campaign is being held up as a great success in safe operating environment for all employees, and that every not only engaging our people on safety issues, but also an employee has the right to go home safe. opportunity to connect with colleagues in a fun and interactive way to work towards a common goal. <16 Tolltoday  
  17. 17. Toll global LOGISTICSTata Steel Limited India award Tollwith ‘Best innovation of the year’T oll Global Logistics in India won a three year contract with Tata Steel Limited last year to transport 3,500 tonnes ofsteel coils a month from Jamshedpur (in the eastern part of Steel’s customers, where we were able to reduce loading and unloading time, load restraining time and minimised the in-transit damage. On the back of this success, TGL in India Above Clockwise: ‘Best innovation of the year’India) to Chennai and Bangalore (in the southern region of is now working with Tata Steel to operationalise distribution trophy; Toll’s specially designed trailer; LoadIndia), over a distance of around 1,700km. for West India. of wire coils ready for transporting; Toll trucks ready toTata Steel was facing a challenge in transporting wire coils It was this successful reengineering of wire coil transportation service more of Tataacross India, as the coils were repeatedly getting damaged that led Toll to be honoured with the ‘Best innovation of the Steel’s customers.in transit due to adverse road conditions. Toll approached year’ award from Tata Steel. The award was presented toTata Steel to explore the possibility of redesigning trailers Toll by T.V Narendran, VP Safety and Flat Products, Tata Steelto avoid transit damages. After several design changes to Limited (India) at the Transport Partner’s meeting inthe trailer, Toll completed a successful trial with one of Tata Jamshedpur, India. < September–November 2012 17
  18. 18. Toll domestic forwarding Demonstrating true Aussie spirit   Above Peter Philip being E arlier this year, Peter Philip, business development manager at Toll Intermodal in Tennyson (Brisbane) received an Australia Day Award in recognition of his significant voluntary As a member of the Carina Leagues Club, Peter has helped the club to expand their ties with the community. presented his award by Councillor Helen contribution to the community in the federal electorate of In 2011, Peter was elected to the committee of the Southern Abrahams and Kevin Rudd MP, Griffith, Queensland. Districts Basketball Association in order to assist the Lady Member for Griffith. Spartans basketball team. Presented annually on Australia Day, the awards are given out to a handful of Australian citizens who go above and beyond Peter’s passion for volunteering and sports has seen a boost to support their local community or who excel in the fields of to the Carina Leagues Club team of volunteers. He has helped business, the arts and academia. countless young athletes succeed in elite level sport and is a true champion of the community. Peter was recruited by the Carina Leagues Club to assist the development of a long term junior program within From all of your colleagues at Toll, a huge congratulations the community. and keep up the great work. < A breakfast for racing champions Toll Intermodal hosted a BBQ breakfast and invited other Toll Right divisions to come along for the opportunity to get a close up Jeff Lewis, North Queensland view of the Toll Sponsored V8 Supercars. Employees also had risk manager, a chance to meet the two drivers of the Toll Holden Racing Toll Intermodal, takes in the full Team, Garth Tander and James Courtney, who popped in for glory of the breakfast and answered questions from employees who were Toll sponsored V8 supercar. excited to hear about their experience of the race first-hand. Paul Ebsworth, divisional director, Toll Domestic Forwarding, made a special trip up to Townsville to take part in the event. Commenting on the atmosphere of the day, he said, “There was a real sense of excitement among employees as they checked out the impressive cars and mingled with the A s a major sponsor of the V8 Supercar team, Toll Holden Racing Team, there are some unique opportunities to be had. So when the V8 Supercar series came to Townsville in V8 Supercar drivers and their racing support staff. I think it gave employees a real sense of pride to see Toll’s logo gleaming from the cars and to learn more about our sponsorship. July for race 14 and 15 of the V8 Supercars Championship at The event overall was a great success and we look forward the Sucrogen Townsville 400, employees were able to take to more opportunities for employee events on the back of advantage of having our racing team in town. this sponsorship.” <18 Tolltoday  
  19. 19. Toll specialised and domestic freightToll Liquids and BOC lead the wayin stability control trainingIn February last year Toll Liquids together with BOC, Australia’s leadinggases and engineering company, that a rollover can occur at any time during a normal day at work. As part of attending the on-site course they have place with this EBS equipment when it is fitted in the trailers they tow. Below Toll Liquids and BOC collaboratedesigned a training program to further the opportunity to be involved in actual This training has not only provided on driver safety training program.develop driver skills and maintain real life situations where they simulate a valuable safety knowledge andthe safety of our driver group as we tanker rolling. They learn that the speed awareness, but also allowed drivers tocontinue working in close partnership. differential between a near rollover and meet and share experiences with their an actual rollover is only a couple of fellow interstate colleagues, buildingThis program was born out of a strong kilometres apart. greater relationships within the Tollworking relationship between Toll and BOC families. At this point in timeLiquids and BOC over a number of years, The second part of this highly valuable around 80 per cent of the driver groupwho have the aligned goal to reduce the training program is to demonstrate the has attended the course and feedbackrisk of driver incidents while transporting value that Electronic Braking System has been very positive. The remainingdangerous goods on our roads across (EBS) adds to the safety of our tankers. drivers are very keen to undertake theAustralia every day. This focus led to the BOC fitted all of its tankers with EBS, experience in the future. Toll Liquidsintroduction of stability control training which helps to assist the drivers from aims to reach its target goal of 100 per(also known as rollover prevention rolling over in critical situations – this cent participation by the end oftraining) as a mandatory requirement can become a very real concern to the December 2012 for all drivers includingfor all drivers working on the Bulk BOC driver simply by driving down a winding casual drivers and the Toll contractcontract. This alone was a milestone in road with a full load. As the tankers on-site managers.the industry, putting us at the forefront are carrying a product that is liquefiedof safety for many trucking companies under pressure, meaning that there is Toll Liquids general manager, Tim Kehoein Australia and New Zealand. ullage (room for the product to move) in said, “Toll Liquids’ commitment to this the tank, allowing the load to move as safety initiative is yet another exampleThis revolutionary training program is the driver travels along. Therefore the of how we are continually striving topresented in two parts, with theory centre of gravity is forever changing as provide a safer working environmentand practical elements developed by the load shifts, increasing the risk of a for our employees, customers andDECA Training at Shepparton, Victoria. potential rollover. Drivers can feel an community.” <This training is designed to increase the increased sense of security knowingdrivers’ awareness of the real possibility there are safety procedures already in September–November 2012 19
  20. 20. Toll specialised and domestic freight20 Tolltoday  
  21. 21. Toll specialised and domestic freightToll employee inspireswomen to join thetransport industryToll NQX was proudly represented at the Of her experience, Emma said, “I am yet to finish my journeyinaugural ‘Women in Road Transport’ event within the wider transport and logistics industry, but I haveheld by the Queensland Trucking Association learned it is critical to know where you are going and identifywith the theme of how gender diversity is trusted people to mentor and support you on that journey.”moving the road transport industry forward. Emma’s experience has given her the tools and motivation toE mma Smith, training coordinator at NQX College, was invited to give an address along with Queensland TruckingAssociation’s 2011 Trucking Woman of the Year Award winner, be a driver of change within the industry. As chair of the Future Leaders Group within the Supply Chain Logistics Association of Australia, Emma is leading a team which aims to attractRoz Shaw. and retain young people within the transport industry through ongoing professional development.Emma inspired an audience of over 120 people as she talkedabout her own career journey and her passion to guide others She is on a personal mission to take a message to schools,as they contemplate a career within the transport industry. parents and the wider community that transport and logistics is a great career choice.After starting as the lead receptionist for Toll North, Emmarealised she wanted to advance further in the industry. Using About NQX Collegesome wise words of advice from her mum, she focussed on NQX College is an in-house provider of specialised trainingbuilding her skill set, finding mentors, going beyond the call and development in topics such as chain of responsibilityof duty in her role and focussed on doing what she loved leadership, dangerous goods, load restraint, equipmentmost; helping people. operations, inductions and advanced safety programs. Since NQX College became a registered training organisation inShe was soon offered the opportunity to work within 2007, almost 9,000 online inductions and over 4,500 nationallyToll  NQX to assist in setting up the in-house registered recognised units of competency have been delivered.training organisation, NQX College. NQX College offers Certificate II and Certificate III in TransportEmma now manages the compliance, training and strategic and Logistics and is accredited to deliver Workplace Health &requirements of the college supporting the 26 branches in Safety Queensland approved forklift licences. Recently, NQXthe Toll NQX network. College partnered with Toll Corporate Risk department to deliver the incident investigation unit of study in the Diploma ofWith 23 per cent female employees at Toll, and similar low Occupational Health and Safety to Toll Group safety managers.representation in other transport companies, the industryhas traditionally not been one that attracts many women, NQX College has recently been licenced to providebut Emma is aiming to change that. BlueCard training – a minimum entry level OH&S training program for the transport industry. NQX College can Opposite now provide this training to all Toll Group business units. Emma Smith, training coordinator Contact Bill Potter at bill.potter@tollgroup.com to find at NQX College. out more about the programs. < September–November 2012 21
  22. 22. Toll specialised and domestic freight New South Wales depots get together to raise money for sick children T oll Express’ New South Wales Eastern Creek team takes part in the annual Convoy for Kids charity event every October, where truckies show their support for sick The team received fantastic feedback from the committee of Convoy for Kids, developing a real sense of pride amongst the team of employees. It also offered a chance to network children and raise money to support local hospitals and and build friendships across the participating Toll depots. children’s charities. The local Kellyville Lions Club also kindly offered to come along This event raises money for the Convoy For Kids Sydney on the day to cook the BBQ for the Toll volunteers, who were foundation, who in turn divide the money between the grateful for a warm cuppa after such an early start. Neonatal Emergency Transport Service and Telstra Child Flight, the emergency helicopter service for children and On the day Toll raised close to A$4,000 and there are still more babies in Australia. items to be sold. The team is planning to arrange another event in the Blue Mountains, NSW to raise further money at To boost the funds raised even more this year, the team a garage sale there. held a garage sale at the Eastern Creek depot back in June. After months of planning, the word started to spread about The organisers would like to say a special thank you to this event throughout the depots and it was not long before everyone who bought and donated items, gave their time on donations for garage sale items started rolling in. Employees the day and on the weekends leading up to the event. A big showed their generosity in the shape of items such as fridges, thank you to those from Eastern Creek, Toll Global Logistics freezers, and furniture through to computers, books and DVDs. Minchinbury, Toll Fast and Toll Global Express, as well as Toll Express management for supporting the initiative and Toll volunteers gave up their Saturday to devote their time to allowing it to happen. raising money for the cause, starting bright and early opening the gates of the depot to the public at 8am. It may have been Events like this make you feel proud to be part of the a chilly winter’s day, but the atmosphere and spirits were high. Toll Group. < Below L–R: Geoff Reuniting colleagues The event was predominantly arranged by Robert Sealey, who is now retired from Toll IPEC and has been in the of past and present Fitzgibbon, Wayne Greenway and industry for near 50 years. Bill Murrowwood; Ian Grey and Paul Cochrane; Holding a reunion is a great way B Peter Norman, Ian Anderson and ack in March this year some of Australia with an impressive turnout of continuing the Toll family even Gary Fitzpatrick; our Toll drivers took the initiative of over 500 people. after retirement and is a nice way Jim O’Farrell, Jenny O’Farrell, to organise a Victorian truckies of staying in touch with colleagues Jeff Mayer, and reunion. This event brought together They also encouraged younger drivers and the industry. We’d like to hear Dennis Curran. old colleagues who have since to come along and talk to some of about any reunions that you might retired, along with current drivers the old ‘legends of the road’ to learn be holding in your business divisions, and their partners from all over what the highway was once all about. email editor@tollgroup.com <22 Tolltoday  
  23. 23. Toll specialised and domestic freightComputer upgrade providesan opportunity to give backR ecently Toll Transitions upgraded its computer hardware in the Brisbane office. Rather than recycle the hardware,the team offered to donate 26 Dell computers and monitors Greg Young, national service manager at Toll Transitions said, “We are delighted that the re-use of our equipment has had such a positive impact for an important part of our community. Above Members of Connect2Groupto the not-for-profit organisation, Connect2Group. Connect2Group is one of many organisations in need, so going putting our old computers to forward I hope we can broaden the scope for contributing to good use.Connect2Group is a community-based organisation that our community, as it is well worth the effort.”provides whole-of-life (work, home and play) communityconnectedness and development of people with disabilities. A certificate of appreciation was presented to Toll TransitionsThey have a genuine commitment to the rights of people by Ken Nolan: ‘In sincere appreciation of the provision ofwith disabilities to experience and enjoy the same learning goods, which have contributed to a person with a disabilityand lifestyle opportunities that all community members have. or mental illness, be a valuable and active member of their community.’ <Ken Nolan, president of Connect2Group said, “Toll Transitions’donation has enabled us to modernise and standardise oureducational office’s IT equipment which has had a majorimpact on our clients’ learning and development.” September–November 2012 23
  24. 24. Toll global resources Toll Mining Services secure A few issues ago, Toll Mining Services explained in Toll Today the work they had undertaken with Barrick (Australia Pacific) in Papua New Guinea (PNG) to promote the safe handling and transportation of cyanide. The team has since gone on to secure the supply of transport and logistics services for the route between Port of Lae and the Barrick Gold Mine in Porgera. Porgera T o supply the required services, an extensive preparation and development process was undertaken to achieve compliance to the International Cyanide Management Goroka Code. This code is a voluntary program for the gold mining Mt Hagen industry that promotes responsible cyanide management, enhanced protection of human health and reduces potential Papua New Lae environmental impacts. Guinea On 27 February, Toll was formally certified as code compliant, meeting all aspects of the International Cyanide Management Code. A key challenge to the operation has been safely transporting Port Moresby the goods along the Highlands Highway between Lae, Goroka, Mount Hagen and Porgera in the western highlands of PNG. This is the only route available so the challenges of landslips, washaways, tribal clashes, attacks on convoys, and vehicle breakdowns are all recurring issues which must be dealt with. Indeed, all these aspects have become a ‘normal’ part of the operations. To date, Toll Mining Services in PNG has moved 235 containers of dangerous goods which are necessary for the Barrick Gold mining operation in Porgera to receive on schedule to continue operations. With this strong foundation and proven experience in difficult conditions, Toll is now well positioned to secure future work in the PNG region. The project team The project was headed by Tol Kouz, the Toll Mining Services north regional manager, with Peter Gauci appointed the business manager for Toll Mining Services in PNG, once the project was approved. Peter has taken the lead on the project setting up the contractual and financial aspects to ensure a smooth transition. Grant Johansen was appointed as operations manager located in Lae, PNG. Grant worked closely with Sheena Ward, the compliance coordinator, to set up the local procedures and risk assessments associated with gaining the accreditation. Toll is now well established, with local operations managed by Grant Johansen employing three local staff. Operations supervisors Warren Teno and Manu Gairo are responsible for the detailed management and compliance for the convoys transporting the High Consequence Dangerous Goods (HCDG) between Lae and Porgera. The third staff member Leanne Rosenzweig, is responsible for the administrative and commercial functions of the team. <24 Tolltoday  
  25. 25. Toll global resourcess further work in PNG Below Navigating through the PNG Highlands on the route between Lae and Porgera. September–November 2012 25
  26. 26. Toll global resources Delivering fuel to Santo   Following a successful joint bid with Shell, Toll Energy has commenced Below a three year contract transporting diesel and jet fuel into the Cooper Basin Toll jet fuel tanker on the Strzelecki track. for Santos. The team will also provide additional logistics services including aircraft refuelling and fuel equipment management.26 Tolltoday  
  27. 27. Toll global resourcess in the Cooper Basin T he Cooper Basin in South Australia is arguably the most important onshore petroleum and natural gas deposit in Australia. Many of the leading names in energy exploration As part of the solution Toll will implement a Performance Based Standards (PBS) BA-triple combination which will be the first of its kind to operate in South Australia. This unit will carry are based here, with Santos having the largest presence, and nearly 90,000 litres of diesel or almost 40 per cent more than greatest demand for fuel. a traditional double road train used on this route. The coming months will see activity extended to Santos’ The linehaul route from Adelaide to Moomba is a tough one expanding operation in the Roma and Fairview regions of with nearly 700km of the 2,000km round trip unsealed with Queensland. This new work for Santos and Shell complements challenging road conditions that can see a truck travelling at Toll’s existing operations in the Cooper Basin and demonstrates only 20 to 30km per hour. < Toll Energy’s ability to deliver innovative solutions and a broad range of logistics services. September–November 2012 27
  28. 28. Toll global resources Airport services helping to land new opportunities for Toll Below Right Staff managing T oll Remote Logistics provides airport management, ground handling and security screening services in remote and regional airports around Australia and overseas. • Ground handling – providing personnel and equipment to ensure that people and luggage make it to the right place at the right time to keep flights on schedule. baggage checks. • Security services – an approved aviation screening authority Whereas Toll dnata represents one of the leading providers providing screening and security support services. of airport services at large international airports, Toll Remote Logistics is finding that there are increasing opportunities In short, any services required to operate and manage an in smaller scale remote and regional locations. And these airport, Toll Remote Logistics can deliver. opportunities go far beyond the airports themselves, as the entry point for new operations they are strategic footholds that While the airport business is attractive in itself, its broader can enable other areas of Toll to gain access to new markets potential lies in having a strong Toll presence and a strategic in emerging locations. foothold at the entry point for new operations, particularly in the mining and resources sectors. This represents an excellent Toll Remote Logistics is being increasingly sought out to opportunity to identify and pursue new business opportunities provide these services due to its ability to deliver international for the wider Toll Group. best-practice solutions combined with a can-do attitude that allows them to overcome the unique challenges of working in If you or your business unit knows of any potential airport remote locations. This enables Toll Remote Logistics to roll out operations in locations where you would like to gain a strategic airport services in any location in the world, a fact reflected foothold, talk to Toll Remote Logistics remote.logistics@ in their current operations. tollgroup.com and let’s see what we can do together. < They currently manage two of the world’s most remote airports in Christmas and Cocos Islands, as well as providing airport services in one of the world’s newest countries in Timor Leste. In addition to this, Toll Remote Logistics was recently awarded the contract to take over the operations and management of three BM Alliance Coal Operations (BMA) airports in the Bowen Basin in Queensland. Toll Remote Logistics’ range of airport services includes: • Airport operations and management – making sure every aspect of the airport runs smoothly, efficiently and safely and in compliance with all relevant aviation authorities. Creating a safe workplace for our hearing impaired employees T oll is committed to being an equal opportunity employer, that employs people based on merit according to their skills, qualifications and aptitudes. So when Toll Energy priority at Toll, so it was of particular importance that we made sure we had identified solutions to any potential safety issues onsite prior to Brad and Tim commencing employment. Toll recently employed two hearing impaired brothers, Brad and Energy South Australia undertook a management of change Tim Tutty, it was just a matter of gearing up the workplace risk assessment to ensure that we were able to provide a safe so that they could do their work effectively and efficiently. workplace for both Brad and Tim, as well as other employees, visitors and contractors. Brad and Tim have previously worked in transport and warehousing operations across a range of companies, and Specific controls that were introduced to the workplace include: with assistance from employment agencies, both employees • Video screens at warehouse entry and exit points have become an integral part of the Toll Energy team. • Convex mirrors located at poor visibility junctions • Emergency vibration pager linked to the evacuation alarm As always, providing a safe working environment is a top • Laptop with voice to text programming. <28 Tolltoday  

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