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The aid for official channels in austria

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HELP.gv.at An Easy Way To Deal With Administrative Procedures

HELP.gv.at An Easy Way To Deal With Administrative Procedures

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  • 1. The aid for official channels in AustriaHELP.gv.atAn Easy Way To Deal With Administrative ProceduresThe aid for official channels in Austria
  • 2. The aid for official channels in AustriaCitizens Different languagesabout 140 Life situationsCategoriesSearchNews in and around HELPNewsletter-OrderQuestions & SuggestionsYoung peopleOver 50stemporary Serviceseg. ElectionsLegal innovations
  • 3. The aid for official channels in AustriaHELP.gv.atInformationCommunicationTransactionOnline ProceduresHELP PartnershipOnline ProceduresContent SyndicationOnline BookingFuture ProspectsStatistics: Figures of Success
  • 4. The aid for official channels in AustriaInformation (1)One stop principleabout 140 life situationsofficial proceduresfees and deadlinesformsuseful tips and tricks
  • 5. The aid for official channels in AustriaLife Situations
  • 6. The aid for official channels in AustriaInformation (2)Legal InnovationsGlossary (legal terms from A-Z)Directory of Austrian authorities(addresses, phone-numbers,…)SCOTTY (The nationalwide route planner forever austrian public means of transport byAustrian Federal Railways)Search/Advanced searchNews, Newsletter and RSS-Feed
  • 7. The aid for official channels in AustriaBegutachtungsverfahrenRegierungsvorlagenNationalratsbeschlüsseBundesgesetzblätter
  • 8. The aid for official channels in AustriaGlossary (legal terms from A-Z)Back
  • 9. The aid for official channels in AustriaDirectory of Austrian AuthoritiesBack
  • 10. The aid for official channels in AustriaDirectory Service – Authority „Google“
  • 11. The aid for official channels in AustriaRoute planner for ever austrianpublic means of transport
  • 12. The aid for official channels in AustriaIssues/Life Situations due to user’s profileInformation ServiceNewsForms/Online forms due touser’s regionReminderAuthorities due to user’sregionElectronicDelivery ServiceE-TresorForum
  • 13. The aid for official channels in AustriaarbeitnehmerveranlagungSearch“Ajax”
  • 14. The aid for official channels in Austria
  • 15. The aid for official channels in AustriaBusiness Plattformwww.usp.gv.atSince 01.01.2010
  • 16. The aid for official channels in AustriaHELP.gv.atInformationCommunicationTransactionOnline ProceduresHELP PartnershipOnline ProceduresContent SyndicationOnline BookingFuture ProspectsStatistics: Figures of Success
  • 17. The aid for official channels in AustriaCommunicationForum „Questions and Suggestions“about 1.000 requests/monthquestions answered by the editorial team ofHELP or expertsinfo@help.gv.at
  • 18. The aid for official channels in AustriaHELP.gv.atInformationCommunicationTransactionOnline ProceduresHELP PartnershipOnline ProceduresContent SyndicationOnline BookingFuture ProspectsStatistics: Figures of Success
  • 19. The aid for official channels in AustriaTransactionAdministrative procedures online>1.000 forms (Business: 440)download oronline> 350 online administrative procedures(Business: 60)> 1.000 partner authorities
  • 20. The aid for official channels in Austriamore than 1.000 forms
  • 21. The aid for official channels in AustriaOnline-ProcedureInformationSelect formTransactionE-Signatur
  • 22. The aid for official channels in AustriaPayment/MOA„E-Banking“ with epsOnlineMOAsFormStyle guideNew Procedurewith electronicdeliveryFormsbuergerkarte.atOnline-Procedurewww.meinbrief.at
  • 23. The aid for official channels in AustriaExample for One stop Online Procedurewith mobile Signature:“Certificate of Residency”
  • 24. The aid for official channels in Austriahttps://formulare-test.zmr.register.gv.at/formserveresoa/https://formulare.zmr.register.gv.at/Start prodecure/form
  • 25. The aid for official channels in Austria
  • 26. The aid for official channels in AustriaMobile SignatureChoice of signature SW
  • 27. The aid for official channels in AustriaLOGIN
  • 28. The aid for official channels in AustriaInput of Mobile NumberandSignature Password
  • 29. The aid for official channels in AustriaFirstname, Surname and Birthdateprefilledby readout personal linked dataChoice of Intention purpose
  • 30. The aid for official channels in AustriaSigning
  • 31. The aid for official channels in AustriaInput of Mobile NumberandSignature Password
  • 32. The aid for official channels in AustriaMobile TAN is sent asSMS to Mobile phone(5 min valid)fz8jkgInput of Mobile TANIhre TAN(5mingültiglautet:fz8jkg
  • 33. The aid for official channels in AustriaStart Payment
  • 34. The aid for official channels in Austria
  • 35. The aid for official channels in AustriaPayment valid
  • 36. The aid for official channels in AustriaOpen PDF-file and/orpick up document at electronic P.O.Box
  • 37. The aid for official channels in AustriaCertificate of Residencyas PDF -filewith ElectronicAuthotity‘sSignature
  • 38. The aid for official channels in AustriaLogin to P.O.BoxE-Mail with Informs about delivery
  • 39. The aid for official channels in AustriaLogin with mobile signature
  • 40. The aid for official channels in AustriaMobile TAN is sent asSMS to Mobile phone(5 min valid)fz8jkgInput of Mobile TANIhre TAN(5mingültiglautet:fz8jkg
  • 41. The aid for official channels in AustriaOpen Document
  • 42. The aid for official channels in AustriaOpen document as xlm or PDF-file
  • 43. The aid for official channels in AustriaMeldebestätigungals PDFmit Amtssignatur
  • 44. The aid for official channels in AustriaSave Document or send it to E-Tresor(electronice safe)
  • 45. The aid for official channels in AustriaOnline-forms HELP.gv.at-packagemyHELP.gv.atFinanzOnlineElectronic P.O.BoxE-TresorSocial insuranceCertificate of ResidencySign pdf-DocumentsComing soon:LOGIN USP www.usp.gv.atProcedures with Mobile Signature
  • 46. The aid for official channels in AustriaHELP.gv.atInformationCommunicationTransactionOnline ProceduresHELP PartnershipOnline ProceduresContent SyndicationOnline BookingFuture ProspectsStatistics: Figures of Success
  • 47. The aid for official channels in AustriaHELP-PartnershipProvides authorities of municipalities the followingopportunities:Administrative procedures online for HELP-PartnersAuthority data update by HELP-PartnersHELP Content SyndicationOnline Booking System
  • 48. The aid for official channels in AustriaHELP.gv.atInformationCommunicationTransactionOnline ProceduresHELP PartnershipOnline ProceduresContent SyndicationOnline BookingFuture ProspectsStatistics: Figures of Success
  • 49. The aid for official channels in AustriaAdministrative procedures online forHELP-PartnersBasis package of 25 nationwide valid online-forms,e.g.Birth Certificate – issueTrade – Registration-/Notice of Departure-/Notice ofChangeMarriage Certificate – issueElection Card – Request for issuefree use by partner authorities
  • 50. The aid for official channels in AustriaHELP.gv.atInformationCommunicationTransactionOnline ProceduresHELP PartnershipOnline ProceduresContent SyndicationOnline BookingFuture ProspectsStatistics: Figures of Success
  • 51. The aid for official channels in AustriaContent Syndication Isince September 2007 for all Authorities free of chargeUntil now: 11 life situations are available on HELP one on USP.gv.at:Driving LicenceBirthMarriageMotor VehiclesIdentity CardPassportEnd of LifeRemovalAssociationsTradeElectionsTrade/Commerce Procedures
  • 52. The aid for official channels in AustriaContent Syndication IIsimple and quick integration in Partner-Website“Look and Feel” of Partner Website remaincurrent maintenance and quality assurance byHELPup to date on a daily basis
  • 53. The aid for official channels in AustriaMarriage
  • 54. The aid for official channels in AustriaMarriage
  • 55. The aid for official channels in AustriaStatusCurrently over 700 municipalities haveintegrated HELP-ContentsviaContent Syndicationinto their Websites
  • 56. The aid for official channels in AustriaHELP.gv.atInformationCommunicationTransactionOnline ProceduresHELP PartnershipOnline ProceduresContent SyndicationOnline BookingFuture ProspectsStatistics: Figures of Success
  • 57. The aid for official channels in AustriaHELP PartnershipOnline-Booking-SystemIn order to make an appointmentwith an authority
  • 58. The aid for official channels in AustriaStep 2: Choose your appointmentIn order to make anappointment with anauthority
  • 59. The aid for official channels in AustriaHELP.gv.atInformationCommunicationTransactionOnline ProceduresHELP PartnershipOnline ProceduresContent SyndicationOnline BookingFuture ProspectsStatistics: Figures of Success
  • 60. The aid for official channels in Austria•HELP dynamicHELP consists currently of static HTML-PagesSwitch on portal technology via so called“Portlets“ into an dynamic PlatformImportant in order to provide personalizedservices (current MyHelp.gv.at)Advanced use of shared services, basedon the same portal technology (USP;Health Platform) Realization Q1 2011
  • 61. The aid for official channels in Austria
  • 62. The aid for official channels in AustriaHELP.gv.atMobile Client
  • 63. The aid for official channels in AustriaHELPmobile exitsScheduled 2011:Mobile Client for Android and iPhoneFeatures:Authority FinderOnline Porcedure with Mobile Signatur durchführbarSelected information of HELP.gv .at
  • 64. The aid for official channels in AustriaHELP.gv.atInformationCommunicationTransactionOnline ProceduresHELP PartnershipOnline ProceduresContent SyndicationOnline BookingFuture ProspectsStatistics: Figures of Success
  • 65. The aid for official channels in Austria2008: Ø over 2,6 Bil./Month2009: Ø over 2,9 Bil./ MonthStatistics: Page Impressions
  • 66. The aid for official channels in Austria2008: Ø over 387.000/Month2009: Ø über 457.000/MonthStatistics: Visits
  • 67. The aid for official channels in AustriaTop 10 – Topic (2009)1. Birth2. Driving Licences3. Passport4. Motor Vehicles5. Residence and Visa6. Taxes7. Inheriting8. Marriage9. Tax Declaration10. Pension
  • 68. The aid for official channels in AustriaHELP Life situations on top atBirthTax DeclarationPassportDriving LicenceResidence and VisaMarriageInheritingMotor VehiclesPensionCare precautionGovernment AidIdentity CardCitizenshipDivorceetc.

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