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    eGovernment transformation plan eGovernment transformation plan Presentation Transcript

    • eGovernment Transformation Plan
    • Presentation Objectives To introduce the stages and policies of the eGovernment Transformation Plan.
    • Agenda 1. 2. 3. 4. Introduction eGovernment Transformation Stages eGovernment Transformation Policies Required Procedures
    • November 2008 May 2003 Public eGovernment Transformation Plan
    • Introduction Action Description Date 1 The Cabinet approved the eGovernment Transformation Plan and eGovernment Transformation Policies in its meeting No. 18/2012 June 12, 2012 2 Letter from the General Secretariat of the Cabinet to government agencies. June 23, 2012 3 Letter from the ITA to government agencies. August 28, 2012
    • eGovernment Transformation Stages and Targets December December 2014 Participation December June 2013 Transaction Interaction Presence Transformation 2013 Regional 2015
    • eGovernment Transformation Stages and Targets SN Stage Name Targets Completion Date 1 ePresence Stage Government agencies to create an eGovernment Steering Committee (headed by Minister or equivalent) July 2012 As the most basic form, governments publish simple and limited information on their web sites. Government agencies have to publish in both Arabic and English. Government agencies to have eGovernment Transformation Plan approved by their respective e-Government Steering Committees. September 2012 Government agencies to list all services, including the pre-requisites or conditions to obtain these services; and to transform related manual forms into electronic forms December 2012 Government agencies to document business processes related to each service December 2012 Government agencies to re-engineer business processes December 2012 Government agencies to install computers, printers for basic office automation (only for office staff) December 2012 Government agencies’ main office to be connected to Government Network January 2013 Government agencies to have email accounts @agency domain name hosted locally for staff who communicates with public June 2013 Government agencies will have updated websites in Arabic and English. Websites must be linked to the Oman eGovernment Official Portal June 2013 June 2013
    • eGovernment Transformation Stages and Targets SN Stage Name Targets Completion Date 2 Interaction Stage Government agencies to convert key public information such as processes and procedures from paper into digital form September 2013 Government agencies to stop creating public personal records. Instead government agencies to receive basic public personal information (new and amended records) through ROP via the Oman eGovernment Official Portal December 2013 Government agencies to stop creating public commercial establishment records. Instead government agencies to receive basic public commercial establishment information (new and amended records) through MOCI via the Oman eGovernment Official Portal December 2013 This stage provides simple interaction between the government agency and the public that includes e-mail systems, basic search engines and official form downloads. December 2013
    • eGovernment Transformation Stages and Targets SN Stage Name Targets Completion Date 3 Transaction Stage Public can update their personal details online at Oman eGovernment Official Portal September 2013 Companies can update their details online at Oman eGovernment Official Portal September 2013 Government agencies to have electronic documentation system March 2014 Government agencies to automate their core government functions June 2014 Government agencies to convert manual registration process to online / SMS registration December 2014 Government agencies to convert manual license application process to online / SMS application December 2014 Government agencies to convert manual payment collection process to online collection December 2014 This stage enables public to conduct complete online transactions such as license applications, course registrations and personal information updates. The stage includes the ability to carry out ePayments. Government agencies can use a mixture of internet and telephony technologies. December 2014
    • eGovernment Transformation Stages and Targets SN Stage Name Targets Completion Date 4 Transformation Stage Public (Job-seekers) and companies can search for matching employment opportunities online June 2015 The less-fortunate public, such as the disabled and poor, can access to a single integrated portal to register and obtain relevant welfare support June 2015 Public and health professionals can access basic health records online December 2015 This stage provides value-added, publicoriented e-services. It focuses on services from public’s perspective and convenience. This transformation requires detailed coordination work and business process re-engineering. December 2015
    • eGovernment Transformation Stages and Targets SN Stage Name Targets Completion Date 5 eParticipation Stage Public can make payment to government on alternative channels such as ATMS, supermarkets and petrol stations This is a long-term, continuous goal. Thus no final target date has been set This is a long-term goal for egovernment development. By offering tools such as online voting, polling and surveys, government agencies can improve their government performance through social participation and citizen involvement. At the same time, e-government gradually changes the way in which the government and people interact to make consensus and transparent government decisions. Vehicle owners can register, update, renew and pay their licenses, insurances, etc via insurance companies Only 5% counter services available (compared to January 2012) Public can vote and give their feedback and comments online (through e-polls, e-surveys & social media) for proposed major national developments and changes to laws & regulations
    • eGovernment Transformation Stages and Targets SN Stage Name Targets Completion Date 6 e-Border / e-Regional On-demand data exchange of basic public information This is a long-term, continuous goal. Thus no final target date has been set Another long-term goal is to offer collaborative services with the neighbouring countries and countries in the region. Single registration and linking of same companies with presence in different countries
    • eGovernment Transformation Policies
    • eGovernment Transformation Policies
    • eGovernment Transformation Policies First: Government Information and Data • • • The government agencies shall avoid information or data duplication and redundancy. In coordination with other government agencies, the ITA shall seek integration of information and data through specialized agency responsible for keeping the information and data by major data type and classification. The specialized agency or agencies shall ensure non-repetition, non-duplication and no conflict of information or data from multiple sources, and to have a backup copy of all information and data. The government agencies shall manage databases and its data, provide access to shared data electronically to the other beneficiary government entities to enable the integration of data among government entities, and facilitate the delivery of government services electronically. Each government agency shall rely on the electronically available information and data of relevant authorities, and reduce the information and data provided in the e-forms and other modes of government services, and not to request information or data from the applicants of e-government services, except in rare cases when such information is required in order to deliver the service to the users.
    • eGovernment Transformation Policies
    • eGovernment Transformation Policies Each government agency within six months from the issue date of these policies shall: List all services, including the pre-requisites or conditions to obtain these services; and to transform related manual forms into electronic forms. Document business processes related to each service. Re-engineer business processes (identified above) with the aim to implement quality eServices, and to continuously improve these business processes so as to meet the everincreasing demands of the public.
    • eGovernment Transformation Policies
    • eGovernment Transformation Policies Third: Government eTransactions The government agencies shall appoint an internal committee within six months from the issue date of this decision to be responsible for all the government eservices in their entity. The government agencies shall develop a detailed plan for the transformation into eGovernment and begin its implementation within six months from the issue date of this decision. The government agencies shall use e-mail and electronic means of communication in their work. The government agencies shall adopt ICT applications in the performance of all its internal services and processes. The government agencies shall comply with the Oman eGovernment Architecture Framework (OeGAF).
    • eGovernment Transformation Policies
    • eGovernment Transformation Policies Fourth: Indicators and Measurement The government agencies shall fill in the assessment form to measure the progress made towards eGovernment transformation annually according to the indicators set by ITA. ITA shall submit a general annual report to the Cabinet that shows the transformation progress of each government entity into eGovernment
    • eGovernment Transformation Policies Government Agencies Responsibilities (Within 6 months) 1. 2. 3. 4. 5. 6. Establish an internal eGovernment Transformation Committee Establish an eGovernment Transformation Plan Publish / Update their government services online Publish all request forms online Document all business processes in detail Re-engineer business processes and plan for their implementation
    • eGovernment Transformation Policies Government Agencies Responsibilities (Beyond 6 months) 1. 2. 3. 4. 5. 6. Annually fill in eGovernment transformation assessment and return to ITA. Include results of eGovernment transformation assessment in the annual agency report. Review and re-engineer relevant business process to improve efficiency and effectiveness. Comply with OeGAF standards (for all new ICT procurements). Use ICT applications to operate key government functions and processes. Use email and messaging systems such as SMS.
    • Implementation Plan Government • Plan • Automate • Deliver ITA • Guide • Catalyse • Support
    • Resources Human and Financial
    • Thank You