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  • Endeavour to represent the multiple levels
  • Vocera The whole on-floor team and the tiered / roving model is supported by the Vocera system, a wireless communication technology platform which links into our IP telephony phone system. This slide shows the device which is worn by all FOH staff This is NEW technology – and we knew it was an important platform to “get right” if this model was to be a success. Outcomes SLVCHAT service now offered for 40 hours a week instead of 20 hours Staff time redirected also to greater focus on support for digitising program – Heritage Collections staff and cataloguiing. (Changed model has resulted in 177 FOH hours saving.)
  • Slv21

    1. 1. The State Library of Victoria today Heather Evans Customer Service & Operations Manager State Library of Victoria ‘ Title’on ths keyline. Arial Bold 36 pts
    2. 2. Massive change in the last five years SLV21 project aimed to transform us into a 21st Century library more responsive to today’s user expectations
    3. 3. Now we are much larger
    4. 4. Information Centre
    5. 5. Arts Reading Room
    6. 6. La Trobe Reading Room
    7. 7. Cowen Gallery
    8. 8. Onsite we have galleries, programs for new audiences, and 102 internet computers Online we have adopted some of the innovations and spirit of web 2.0 We offer a much more varied visitor experience
    9. 10. Vocera
    10. 11. <ul><li>Use databases at home if you are a Victorian user </li></ul><ul><li>Order books in advance </li></ul><ul><li>Order copies and receive them electronically </li></ul><ul><li>Send feedback </li></ul><ul><li>Read and contribute to our blogs </li></ul><ul><li>Access research guides </li></ul>And you can do so much more from home
    11. 12. <ul><li>Needs screen dump of research guide </li></ul>
    12. 13. You can look at any of the nearly 300,000 individual heritage items we’ve digitised so far
    13. 14. You can visit SLV websites such as the Centre for Youth Literature’s ‘inside a dog’
    14. 15. <ul><li>slvch@t offers real time web-based reference service </li></ul><ul><li>We can push through websites and send links </li></ul><ul><li>Transcripts are available </li></ul>[email_address]
    15. 16. If you do come in to the Library you’ll find: Free internet access on Library computers or via WiFi
    16. 17. Experimedia – a place to relax and explore new media
    17. 18. Experimedia – a place to attend Outside-In Cinema nights
    18. 19. Experimedia – a place to take your child to Storytime
    19. 20. Also in Experimedia you’ll find <ul><li>The media wall </li></ul><ul><li>iMacs with creative software </li></ul><ul><li>Children’s computers, and… </li></ul>
    20. 21. The PlayPod
    21. 22. We cater for cultural tourism with beautiful exhibitions
    22. 23. We offer activities for school groups based on Victoria’s heritage
    23. 24. <ul><li>Accessibility audit completed in 2010 </li></ul><ul><li>Vicnet works to strengthen communities including people with disabilities e.g. IT Enables Conference </li></ul>We’ve made our services more accessible to people with disabilities
    24. 25. The assistive technology room
    25. 26. Creative Fellowships Creation of new works inspired by the collections
    26. 27. Where to from here for the State Library of Victoria?
    27. 28. <ul><li>We aim to transform our culture - to support innovation, exploration and emerging technologies. We aspire to expose our content through more discovery tools and external online resources, making our content accessible to everyone. </li></ul><ul><li>Re-imagining Libraries: Delivering services in a digital world </li></ul><ul><li>by Wendy Quihampton, National & State Libraries Australasia </li></ul>
    28. 29. <ul><li>We are approaching a time when the surviving examples of print culture will have to be consolidated to insure their preservation, and that an ethic of protection, rather than access, needs to be adopted by those who will oversee the approaching distillation of our heritage. </li></ul><ul><li>Heritage Distillation: Evolving from the Library to the Museum of the Book by Kim Allen Scott, Montana State University </li></ul>
    29. 30. The State Library of Victoria by nature will continue to have a dual role to provide access and to preserve Victorian heritage items. Keep learning keep adapting Keep developing partnerships