Introduction to interpersonal communication

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Introduction to interpersonal communication

  1. 1. INTRODUCTION TOINTERPERSONALCOMMUNICATIONBy: Deepankar Kapoor, MBM(Marketing),CU
  2. 2. By the booksDefinition: Characteristics: Interpersonal  Communication from one person to another. communication is  Communication which is the procedure by face-to-face. which people swap  Both the form and the information, feelings content of the and impart through communication reflect the personal verbal and non- characteristics of the verbal messages. individuals as well as their social roles and relationships.
  3. 3. Aspects Non Verbal Reinforcement Questioning Comm. Opening & Reflecting Explanation Closing Listening Self-Closure * Hartley (1999)
  4. 4. Within/Outside BusinessOrganisation Formal Employee Staff Project Performance Meetings Discussions Reviews Informal Chit- client employment chats meetings interviews sales visits
  5. 5. The Process Environment Noise Sources EnvironmentEnvironment Source Channel Receiver (sender) Message Feedback Noise Sources Environment A. J. DuBrin, Fundamentals of Organizational Behavior, Second Edition. Copyright © 2002 by South-Western.
  6. 6. Fundamental Blocks of ICCommunicators Message Noise Response Background Channel
  7. 7. Types Public Small Dyadic Speaking Group Involves only 2 Debates/ Classroom people Addresses Conversations Telephone conversation, Group Exercise Letters b/w Pen Friends
  8. 8. Uses of Interpersonal Communication Furnish and gather information. Influence the stances and conduct of others. Develop acquaintances and preserve relationships. Formulate sense of the planet and our experiences in it. Utter personal desires and understand the desires of others as well. Bequeath and take delivery of emotional joist. Make decisions and solve problems.
  9. 9. Barriers to Effective IC Sentiment s Argot Filtering Cultural Msg Differenc crammed e with info Defensive ness
  10. 10. 4 Mantras to Overcome Barriers Control Listen Emotions Ardently Simplify Use Language Feedback 
  11. 11. Thank you! Bibliography 1. Bateman Thomas S and Zeithaml Carl P (1990), Management: Function and Strategy, Irwin, US. 2. Golen Steven (1989), Effective Business Communication, US Small Business Administration, Washington DC. 3. Hartley Peter (1999), Interpersonal Communication, Routledge, ISBN: 9780203062708. 4. http://humanresources.about.com/od/interpersonalcommunication/qt/com_com5. htm 5. “Interpersonal Communication Tips” (2007), The New York Times Company, available at www.about.com 6. Koonce Richard (1997), “Language, Sex, and Power: Women and Men in the Workplace”, Training and Development, September, pp. 34-39. 7. Murphy Herta A and Hildebrandt Herbert W (1991), Effective Business Communications, McGraw-Hill. 8. Smart Karl L and Carol Barnum (2000), “Communication in Cross-Functional Teams”, Technical Communication Online,Vol. 47, No.1, pp. 19-21.

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