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Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
Barcelona mazliach sap_qm
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Barcelona mazliach sap_qm

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  • 1. SAP Quality Management (QM):When to Leverage It, How to SetIt Up, and How to Integrate Itwith Your Current ProductionPlanning Processes Isaac Mazliach S.D.M. Israel © 2007 Wellesley Information Services. All rights reserved.
  • 2. What This Session Will Cover, and Why!• Due to regulations put forth by the Food & Drug Administration (FDA), the Federal Aviation Association (FAA), Sarbanes-Oxley (SOX), and others, SAP customers are compelled to use the Quality Management (QM) component more than ever 2
  • 3. What This Session Will Cover, and Why! (cont.)• QM is increasingly viewed as a business advantage (as with Motorola Six Sigma plan Statistical Process Control [SPC])• This session will introduce the Quality Management component (QM), and describe its main uses relevant to SAP Production Planning (PP) processes 3
  • 4. What We’ll Cover …• What is QM?• How different manufacturing strategies — discrete, repetitive, and Process Industry (PP-PI) — change the ways to integrate QM• What are the differences between QM during production and QM at the end of production?• Main customizing tasks to integrate QM with PP• Master data requirements to integrate QM with PP• Demo: Process order with and without QM• Wrap-up 4
  • 5. A Definition of QM• Quality Management (QM) is a component of mySAP PLM used to plan, check, verify, and document the quality of products and processes• Three main requirements for a QM system:  Total Quality Management (TQM)  Industry-specific standards: FDA and Good Manufacturing Practice (GMP)  Standards for QM systems (ISO 9000) 5
  • 6. Evolution of QM• Let’s see a brief look at the history of software development in the quality management area  SAP R/3 – QM: Planned and event-controlled processes in quality management for purchasing and production, with little functionality (compared to today’s)  mySAP PLM – QM: Functional area of mySAP PLM, encompassing quality engineering, quality improvement, and quality assurance and control  mySAP ERP – QM: All QM-relevant processes (quality planning, quality inspection, quality certificate, quality notification, quality control, test equipment management, stability study) 6
  • 7. What Does QM Include?• Quality Management is integrated in the SAP system and uses basic and cross-application functions, such as:  Document Management System (DMS)  Engineering Change Management (ECM)  Classification System  Audit Management  Workflow  ArchiveLink  SAPoffice  Example: QM documents may be managed with DMS (txn CC04) and/or SAPoffice (txn SBWP) 7
  • 8. Functions of the Quality Management Area• Quality planning – create and manage the master data that is required to plan and execute quality inspections• Quality inspection – identify whether the inspected units fulfill the predefined quality requirements• Quality certificate – certify the quality of a material (contains texts, specification values, and inspection results)• Quality notification – record and process internal and external problems that are primarily caused by poor-quality goods or services 8
  • 9. Functions of the Quality Management Area (cont.)• Quality control – implement various preventive, monitoring, and corrective activities  Specifications from quality planning and evaluations from quality inspections and quality notifications, form the basis for quality control• Test equipment management – manage master data, as well as plan and process calibration inspections for test equipment• Stability study – manage basic data, as well as the planning and execution of stability studies 9
  • 10. Quality Management (QM) in Production Planning (PP)• QM in PP covers the following areas:  Integrating inspection planning/production operations  Inspection operations can be directly included in routines (discrete manufacturing and repetitive manufacturing) or Master Recipes (process industry)  Controlling inspections during production  Inspection lot origin 03 (during production)  Inspection lot origin 04 (Goods Receipt [GR] from production)  Statistical Process Control (SPC)  For example, control chart with mean value and standard deviation for an inspection characteristic  Processing internal problem notifications – notification type Q3 10
  • 11. What We’ll Cover …• What is QM?• How different manufacturing strategies — discrete, repetitive, and Process Industry (PP-PI) — change the ways to integrate QM• What are the differences between QM during production and QM at the end of production?• Main customizing tasks to integrate QM with PP• Master data requirements to integrate QM with PP• Demo: Process order with and without QM• Wrap-up 11
  • 12. Discrete Manufacturing• These are the “normal” • As soon as a planned production orders order is generated from  Each material is produced Materials Requirement individually (i.e., an individual Planning (MRP), shop production order for each floor takes over the production lot) information available and• The work processes within adds the order-relevant a company are executed data to it to guarantee using production orders complete order• A production order defines which processing material is to be processed, at • Production orders are which location, at which time, and requiring how much work used to control production  It also defines which resources within a company, and are to be used and how the also to control cost order costs are to be settled accounting 12
  • 13. Repetitive Manufacturing• A component in the SAP • Implement repetitive system for planning and manufacturing if the controlling repetitive following is true of your manufacturing and production process:  You produce the same or similar flow manufacturing products over a lengthy period of time• It enables the period-  You do not manufacture in individually defined lots. Instead, dependent and quantity- a total quantity is produced over dependent planning of a certain period at a certain rate per part-period. production lines, reduces the  Your products always follow the work involved in production same sequence through the machines and work centers control, and simplifies in production backflushing (confirmation,  Routings tend to be simple and do not vary much Goods Receipt posting) 13
  • 14. Process Industry Manufacturing (PP-PI)• With PP-PI, SAP provides an • PP-PI uses terms such as: integrated planning tool for  Master Recipes – the processes to be used for producing batch-oriented process materials in your plant, as well as manufacturing the resources and ingredients required for production• It is primarily designed for the  Process Orders – copy a chemical, pharmaceutical, process described in a Master food, and beverage industries, Recipe and adjust it to the actual production run as well as the batch-oriented  Process Management – electronics industries coordinate the communication between PP-PI and the process control during the execution of a process order 14
  • 15. QM Changes According to Production Method• QM uses different blocks (customizing, master data, etc.) according to the production method (discrete, process, and repetitive). Here are some examples:  When process order is used – inspection planning may reside in the Master Recipe  When production order is used – inspection planning may reside in the routine (txn CA03)  When PP-PI is used – inspection results shall be recorded in the PI sheet (txn CO60)  When discrete or repetitive is used – inspection results shall be recorded in the inspection lot (txn QE51N) 15
  • 16. What We’ll Cover …• What is QM?• How different manufacturing strategies — discrete, repetitive, and Process Industry (PP-PI) — change the ways to integrate QM• What are the differences between QM during production and QM at the end of production?• Main customizing tasks to integrate QM with PP• Master data requirements to integrate QM with PP• Demo: Process order with and without QM• Wrap-up 16
  • 17. Production Chain Inspection Production Order Order Goods during Planning release production confirmation movement • Sample • Operations + • Recording • GR in calculation inspection of scrap warehouse characteristics • Inspection • Partial lot • Batch proposal lot creation • Inspection points creation • Batch • Approval • Measured • Valuation classification procedure value and defects • Batch • Release of recording classification batch record • SPC control chart • Externally processed operations 17
  • 18. QM During Production• Inspection lot origin = 03• Inspection lot is created at the PP order release• At Goods Receipt, material immediately entered into unrestricted-use stock• Control is less strict  Materials with “bad” inspection may enter the “good” stock• If better control is required, production reporting should be on the operation level  In this case, it should be forbidden to move to the next operation if the previous one was not accepted 18
  • 19. QM at the End of Production• Inspection lot origin = 04• Inspection lot is created at Goods Receipt• At Goods Received, the produced material is received into QI-Stock  Only usage-decision may move it to unrestricted-use stock• Control is more strict  If material did not pass inspection, it cannot be used• Production reporting may be on operation level or on order level 19
  • 20. What We’ll Cover …• What is QM?• How different manufacturing strategies — discrete, repetitive, and Process Industry (PP-PI) — change the ways to integrate QM• What are the differences between QM during production and QM at the end of production?• Main customizing tasks to integrate QM with PP• Master data requirements to integrate QM with PP• Demo: Process order with and without QM• Wrap-up 20
  • 21. Customization Tasks to Integrate QM with PP• Separate transaction for QM customization: QCC0• Quality planning  Inspection characteristics, inspection methods  Sample determination  Define task list types, usage, and status  Define control key for inspection operations  The required Task List Usages can be created in customizing  The Task List Usage is entered in the headers of the task lists and in customizing of the inspection types 21
  • 22. Assign Task List Type to Material Types 22
  • 23. Quality Inspection• Inspection types• Inspection for goods movements• Assign inspection type for manufacturing order (per production order type or process order type)• Maintain usage decision for catalog type = 3• Define physical sample type, container, and locations Important:  The meaning of the catalogs 0 to 9 Z and A to O is defined by SAP  The other catalogs (P to Z) can be defined by the customer 23
  • 24. Define Control Keys for Inspection Operations 24
  • 25. Quality Certificates• Certificate profile• Maintain form• Output determination 25
  • 26. Quality Notifications• Notification types and content• Additional notification functions (action box and follow-up actions) Q: What are Quality Notifications? A: Quality Notifications are the central medium in QM for processing problems and unplanned events 26
  • 27. Quality Control • In Materials Management (MM): Vendor evaluation • In Logistics Information System (LIS): Quality Management Information System (QMIS) • In QM: Definition and evaluation of original documentsControl Chart: Form for the graphical display of characteristics values thatoccur during an inspection. The control chart compares the displayedvalues with the action limits and, in this way, supports the quality-relatedcontrol of the process.The run-chart is a graphical display of the single values of a quantitativecharacteristic in a run time. You cannot valuate inspection results using therun-chart. 27
  • 28. Stability Study• Define physical sample types• Define testing schedule category• Notification types• Catalogs• Inspection types Stability Studies are performed in the chemical, pharmaceutical, and food industries to examine how different conditions affect a product over a specified period of time 28
  • 29. What We’ll Cover …• What is QM?• How different manufacturing strategies — discrete, repetitive, and Process Industry (PP-PI) — change the ways to integrate QM• What are the differences between QM during production and QM at the end of production?• Main customizing tasks to integrate QM with PP• Master data requirements to integrate QM with PP• Demo: Process order with and without QM• Wrap-up 29
  • 30. Quality Planning as a Foundation for Master Data• In quality planning, you define information and processes on a long-term basis as Master Records• Quality planning provides the basis for inspection processing• To do that, quality planning uses cross-application data, such as:  Material Master  Batch classification  Quality documents  Work center  Serial numbers 30
  • 31. Master Data: Material Master QM View 31
  • 32. Master Data: Routine View 32
  • 33. Master Data: Routine View (cont.) 33
  • 34. Quality Planning as Part of QM• Quality planning uses QM-specific basic data such as:  Master inspection characteristics  Inspection methods  Sampling procedures  QM work center (with its capacity)  Catalog 34
  • 35. Quality Planning and Inspection Planning Data• Quality planning uses inspection planning data such as:  Inspection plans  PP-PI: Master Recipe, Resource  Routing  Material specifications 35
  • 36. What We’ll Cover …• What is QM?• How different manufacturing strategies — discrete, repetitive, and Process Industry (PP-PI) — change the ways to integrate QM• What are the differences between QM during production and QM at the end of production?• Main customizing tasks to integrate QM with PP• Master data requirements to integrate QM with PP• Demo: Process order with and without QM• Wrap-up 36
  • 37. Process Order Without QM• When production is complete, enter a Goods Receipt of the material into stock• The Transaction is CO60 – maintain PI sheet 37
  • 38. DEMO – Process Order Without QM No QM data! 38
  • 39. Process Order with QM• When production is complete, enter the following:  Inspection results (through characteristics)  Usage decision  Only then, enter Goods Receipt of the material into stock• The transactions:  CO60 – maintain PI sheet  QE51N – find inspection lot per material  QA11 – enter usage decision 39
  • 40. DEMO – Process Order with QM Enter QM data here! 40
  • 41. DEMO – Process Order with QM (cont.) 41
  • 42. DEMO – Process Order with QM (cont.) 42
  • 43. DEMO – Process Order with QM (cont.) 43
  • 44. What We’ll Cover …• What is QM?• How different manufacturing strategies — discrete, repetitive, and Process Industry (PP-PI) — change the ways to integrate QM• What are the differences between QM during production and QM at the end of production?• Main customizing tasks to integrate QM with PP• Master data requirements to integrate QM with PP• Demo: Process order with and without QM• Wrap-up 44
  • 45. Resources• Product information:  www.sap.com/plm• Product documentation:  http://help.sap.com• For customers and partners:  http://service.sap.com/qm *• Information about courses:  www.sap.com/education*Requires login credentials to the SAP Service Marketplace 45
  • 46. 7 Key Points to Take Home• QM became crucial in recent years  Now, more than ever, it is important to implement it in PP• Before starting the QM project, make sure your implementation complies to the rules and regulations of your company’s business (SOX, FDA, etc.)• To allow the QM process to work, allocate the necessary resources to ensure that master data is correct• If a more strict control is required, you may consider inspecting the material at the end of production  If the production process is long or divided into many processes, you may consider inspecting during production, also 46
  • 47. 7 Key Points to Take Home (cont.)• Focus on the main customizing and master data tasks  Do not try to achieve everything right at the beginning• Use notification wisely. It is very powerful.• Make sure you allow production to continue working after QM implementation  Do not sacrifice production on the altar of QM 47
  • 48. Your Turn! How to contact me: Isaac Mazliach ISAAC@SDM-C.COM 48

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