The document discusses how to write better letters and emails. It provides tips for writing effective emails and letters, including keeping the subject line engaging, being concise, writing in a conversational tone as if speaking in person, keeping it simple, using an appropriate font size and typeface, organizing with bullet points and paragraphs, asking a maximum of two questions, and providing links for further discussion. The overall document aims to improve writing skills and provide guidance for clear communication through written correspondence.

1. Writing Better Letters & Emails
quantico.sg

2. what is the purpose of a letter or email?
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3. quantico.sg

4. quantico.sg

5. words are not created equal
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6. a picture’s worth a thousand words?
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7. great words can paint a thousand
pictures
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8. quantico.sg

9. letters
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10. quantico.sg

11. Janice Lipman
742 Evergreen Terrace
#08—05 Springfield Avenue
Singapore 014556
27 May 2012
RE: Your Application For Annual Leave Has Been Approved
Dear Ms Lipman,
Your application for annual leave in 2012 has been approved by Director Laura Duke.
Please find attached a copy of your leave-docket together with your transfer schedule.
The duration of your annual leave has been approved from 14 June 2o12 to 10 August 2012 following which
you will resume your duties as Chief Operating Officer. Please complete the transfer schedule form and mail it
to Director Duke’s office before 10 August 2012. Please be aware that Director Duke will be attending the LAV
Conference in North Dakota from
16 June 2012 to 2 July 2012 and will have limited access to her emails.
Congratulations once again on your transfer and approval status.
Sincerely yours,
Sue Normanton
Vice Principal
The Insanely Happy Company
quantico.sg

12. Janice Lipman
742 Evergreen Terrace
#08—05 Springfield Avenue
Singapore 014556
27 May 2012
RE: Your Application For Annual Leave Has Been Approved
Dear Ms Lipman,
Your application for annual leave in 2012 has been approved by Director Laura Duke.
Please find attached a copy of your leave-docket together with your transfer schedule.
The duration of your annual leave has been approved from 14 June 2o12 to 10 August 2012 following which
you will resume your duties as Chief Operating Officer. Please complete the transfer schedule form and mail it
to Director Duke’s office before 10 August 2012. Please be aware that Director Duke will be attending the LAV
Conference in North Dakota from
16 June 2012 to 2 July 2012 and will have limited access to her emails.
Congratulations once again on your transfer and approval status.
Sincerely yours,
Sue Normanton
Vice Principal
The Insanely Happy Company
quantico.sg

13. Janice Lipman
742 Evergreen Terrace
#08—05 Springfield Avenue
Singapore 014556
27 May 2012
RE: Your Application For Annual Leave Has Been Approved
Dear Ms Lipman,
Your application for annual leave in 2012 has been approved by Director Laura Duke.
Please find attached a copy of your leave-docket together with your transfer schedule.
The duration of your annual leave has been approved from 14 June 2o12 to 10 August 2012 following which
you will resume your duties as Chief Operating Officer. Please complete the transfer schedule form and mail it
to Director Duke’s office before 10 August 2012. Please be aware that Director Duke will be attending the LAV
Conference in North Dakota from
16 June 2012 to 2 July 2012 and will have limited access to her emails.
Congratulations once again on your transfer and approval status.
Sincerely yours,
Sue Normanton
Vice Principal
The Insanely Happy Company
quantico.sg

14. Janice Lipman
742 Evergreen Terrace
#08—05 Springfield Avenue
Singapore 014556
27 May 2012
RE: Your Application For Annual Leave Has Been Approved
Dear Ms Lipman,
Your application for annual leave in 2012 has been approved by Director Laura Duke.
Please find attached a copy of your leave-docket together with your transfer schedule.
The duration of your annual leave has been approved from 14 June 2o12 to 10 August 2012 following which
you will resume your duties as Chief Operating Officer. Please complete the transfer schedule form and mail it
to Director Duke’s office before 10 August 2012. Please be aware that Director Duke will be attending the LAV
Conference in North Dakota from
16 June 2012 to 2 July 2012 and will have limited access to her emails.
Congratulations once again on your transfer and approval status.
Sincerely yours,
Sue Normanton
Vice Principal
The Insanely Happy Company
quantico.sg

15. The Director of Operations
742 Evergreen Terrace
#08—05 Springfield Avenue
Singapore 014556
27 May 2012
RE: Your Application For Annual Leave Has Been Approved
Dear Sir / Madam,
Your application for annual leave in 2012 has been approved by Director Laura Duke.
Please find attached a copy of your leave-docket together with your transfer schedule.
The duration of your annual leave has been approved from 14 June 2o12 to 10 August 2012 following which
you will resume your duties as Chief Operating Officer. Please complete the transfer schedule form and mail it
to Director Duke’s office before 10 August 2012. Please be aware that Director Duke will be attending the LAV
Conference in North Dakota from
16 June 2012 to 2 July 2012 and will have limited access to her emails.
Congratulations once again on your transfer and approval status.
Faithfully yours,
Sue Normanton
Vice Principal
The Insanely Happy Company
quantico.sg

16. The Director of Operations
742 Evergreen Terrace
#08—05 Springfield Avenue
Singapore 014556
27 May 2012
RE: Your Application For Annual Leave Has Been Approved
Dear Sir / Madam,
Your application for annual leave in 2012 has been approved by Director Laura Duke.
Please find attached a copy of your leave-docket together with your transfer schedule.
The duration of your annual leave has been approved from 14 June 2o12 to 10 August 2012 following which
you will resume your duties as Chief Operating Officer. Please complete the transfer schedule form and mail it
to Director Duke’s office before 10 August 2012. Please be aware that Director Duke will be attending the LAV
Conference in North Dakota from
16 June 2012 to 2 July 2012 and will have limited access to her emails.
Congratulations once again on your transfer and approval status.
Faithfully yours,
Sue Normanton
Vice Principal
The Insanely Happy Company
quantico.sg

17. The Director of Operations
742 Evergreen Terrace
#08—05 Springfield Avenue
Singapore 014556
27 May 2012
RE: Your Application For Annual Leave Has Been Approved
Dear Sir / Madam,
Your application for annual leave in 2012 has been approved by Director Laura Duke.
Please find attached a copy of your leave-docket together with your transfer schedule.
The duration of your annual leave has been approved from 14 June 2o12 to 10 August 2012 following which
you will resume your duties as Chief Operating Officer. Please complete the transfer schedule form and mail it
to Director Duke’s office before 10 August 2012. Please be aware that Director Duke will be attending the LAV
Conference in North Dakota from
16 June 2012 to 2 July 2012 and will have limited access to her emails.
Congratulations once again on your transfer and approval status.
Faithfully yours,
Sue Normanton
Vice Principal
The Insanely Happy Company
quantico.sg

18. The Director of Operations
742 Evergreen Terrace
#08—05 Springfield Avenue
Singapore 014556
27 May 2012
RE: Your Application For Annual Leave Has Been Approved
Dear Sir / Madam,
Your application for annual leave in 2012 has been approved by Director Laura Duke.
Please find attached a copy of your leave-docket together with your transfer schedule.
The duration of your annual leave has been approved from 14 June 2o12 to 10 August 2012 following which
you will resume your duties as Chief Operating Officer. Please complete the transfer schedule form and mail it
to Director Duke’s office before 10 August 2012. Please be aware that Director Duke will be attending the LAV
Conference in North Dakota from
16 June 2012 to 2 July 2012 and will have limited access to her emails.
Congratulations once again on your transfer and approval status.
Faithfully yours,
Sue Normanton
Vice Principal
The Insanely Happy Company
quantico.sg

19. tone of writing
quantico.sg

20. the attitude of the author
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21. the attitude of the author
quantico.sg

22. quantico.sg/tone-of-writing
quantico.sg

23. quantico.sg

24. em@il
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25. 4 purposes
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26. self-fulfilling
4 purposes
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27. self-fulfilling conversing
4 purposes
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28. self-fulfilling conversing
4 purposes
inquiring
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29. self-fulfilling conversing
4 purposes
inquiring motivating
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30. quantico.sg

31. quantico.sg

32. keep it engaging
the subject line is an envelope, not a
reference
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33. keep it engaging
the subject line is an envelope, not a
reference
tip 1 of 9
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34. keep it concise
only mention points worth mentioning
quantico.sg

35. keep it concise
only mention points worth mentioning
tip 2 of 9
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36. keep it texty-tweety
use the 160 character limit to maximize
impact
quantico.sg

37. keep it texty-tweety
use the 160 character limit to maximize
impact
tip 3 of 9
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38. keep it face-to-face
write as though you were meeting in
person
quantico.sg

39. keep it face-to-face
write as though you were meeting in
person
tip 4 of 9
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40. keep it simple
the best communicators are understood
quantico.sg

41. keep it simple
the best communicators are understood
tip 5 of 9
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42. keep it legible
font size and typeface matters
quantico.sg

43. keep it legible
font size and typeface matters
tip 6 of 9
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44. keep it organized
bullet points and paragraphs always work
quantico.sg

45. keep it organized
bullet points and paragraphs always work
tip 7 of 9
quantico.sg

46. keep it targeted
a maximum of 2 questions in an email
quantico.sg

47. keep it targeted
a maximum of 2 questions in an email
tip 8 of 9
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48. keep it going
provide links and URLs for further dialog
quantico.sg

49. keep it going
provide links and URLs for further dialog
tip 9 of 9
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50. it’s free, and always will be…
quantico.sg

51. it’s free, and always will be…
facebook.com/quanticosg
quantico.sg