Management Information System


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Case Study - Premier Automobile Services

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Management Information System

  1. 1. Premier Automobile Service<br />Need For Management Information System<br />Submitted by<br />DeepaChandrasekar, IIPM Gurgaon<br />
  2. 2. A computer system for an organization which collects and analyzes data from all departments, and is designed to provide an organization&apos;s management/staff with up-to-date information (such as financial reports, inventory, etc.) at any time.<br />Objectives Of MIS<br />
  3. 3. Timeliness <br />Completeness <br />Reliability <br />Availability <br />Accessibility <br />Accuracy<br />Consistency<br />Relevance<br />Cost-effectiveness<br />Objectives Of PAS<br />
  4. 4. What PAS Want?<br />Information<br />What Kind of information is necessary to improve the service level to the customers.<br />
  5. 5. Transportation Business <br />Complete Details of all the vehicles which belong to their Transportation Fleet.<br />Condition of the vehicles <br />How many kilometers it has run?<br />How frequent it has to be serviced?<br />Kms or period wise (whichever they want to follow)<br />Latest Service Details<br />Period of the spare parts used.<br />When they should be replaced.<br />
  6. 6. Details of the customers<br />Name , Address , Mobile Number , Email ID.<br />Convenient time to contact the customer.<br />Time they can bring the vehicle for servicing<br />Details of the Vehicle<br />Type , Number , Model<br />Last service<br />When the next service has to be done<br />Requirements for the next service<br />To Improve the service level to the customers<br />
  7. 7. Network System<br /><ul><li>Processing Data and Information
  8. 8. To improve the service quality
  9. 9. Reduce the turn around time</li></li></ul><li>Lack of communication between the departments of PAS<br />Routine Maintenance<br />Variable Maintenance<br />Spare Parts Department<br />Transport Department<br />Lack of CRM<br />Need For BPR !<br />
  10. 10. Intra – network<br />Petrol Pump<br />Transport Fleet<br />Routine Service Department<br />Internetwork<br />Provide the customers with id and password<br />The PAS website should enable them to login & access their yearly spending on their vehicles<br />Appointment fixing and other queries.<br />Why Networking?<br />
  11. 11. Network<br />ERP<br />Inventory Level<br />Records of the Customer<br />Records of the vehicles<br />Records of the mechanics & other employees<br />Profit & Loss Accounts of all the activities<br />Remain <br />the customers<br />SPARE PARTS<br />DEPARTMENT<br />shortage<br />CUSTOMERS<br /> availability<br />feedback<br />Keep <br />Updating <br />About<br />the condition<br />Of the vehicle<br />Reports <br />for the<br />day <br />TRANSPORT FLEET<br />PETROL PUMP<br /> Remainder<br /> for regular<br /> service<br />Employees <br />assigned<br />& the budget<br />Data & Information System<br />
  12. 12. Outputs Requirement from MIS<br />Servicing Schedule<br /> Yearly Report for a Particular Customer/Vehicle<br /> Inventory Control System<br />
  13. 13. Servicing Schedule<br />When to contact the customers for the service.<br />Fixing up the appointment – time & day.<br />Blocking the service engineer / Mechanic for that customer.<br />Requirement for the service – from the past records<br />
  14. 14. Yearly Report for a Particular Customer/Vehicle<br />
  15. 15. Inventory Control System<br />.<br />An inventory control system is a set of software based tools that automate the process of tracking inventory.<br />
  16. 16. A good inventory control system has to be designed to alert PAS when it is time to reorder. <br />An automated inventory control system helps to minimize the risk of error.<br />This helps to reduce the waiting time for the customers/vehicles for the change of the spare parts.<br />An inventory control system also helps track theft of retail merchandise, providing valuable information about store profits and the need for theft-prevention systems<br />Inventory Control System<br />
  17. 17. Business To Business Model<br />To Give Access Sensitive Information Major Customers <br />
  18. 18. A transaction that occurs between a company and another company, as opposed to a transaction involving a consumer. <br />The term may also describe a company that provides goods or services for another company.<br />B2B<br />
  19. 19. B2B for PAS<br />Messaging products for facilitating secure, reliable data movement between trading partners<br />
  20. 20. THANK YOU<br />