All Rights Reserved © www.deepakpareek.com
All Rights Reserved © www.deepakpareek.com
Over the next Ten Years radical Technology User Experience &
                                                 ,
Business T...
Early 1990’s         Mid / Late 1990’s     End of 20th Century          Early 21st Century
      Building               Gr...
All Rights Reserved © www.deepakpareek.com
•DEREGULATION, PRIVATIZATION, DIGITAL DIVIDE, RE-ALIGNMENT OF
 POLITICS     GEO-POLITICAL ENVIRONMENT, TRADE CONSULTATIONS...
Penetration levels                            Legacy vs. Disruptive                         Increasing                    ...
VALUE     P2P           P2M            M2P                  M2M

                     Desktop          Laptop          Mob...
All Rights Reserved © www.deepakpareek.com
All Rights Reserved © www.deepakpareek.com
TECHNOLOGY 1G                    2G                 2.5G               3G               4G
FIRST DESIGN   1970            ...
All Rights Reserved © www.deepakpareek.com
All Rights Reserved © www.deepakpareek.com
High End
                            Voice               Smart    Public Safety      Broadband            Mobile TV    Con...
All Rights Reserved © www.deepakpareek.com
All Rights Reserved © www.deepakpareek.com
Voice
                                                         Data
                              Video

            Voice...
291/79 Mbps
                                                                                                              ...
Service & Control     Service & Control           Internet               Applications                                    I...
All Rights Reserved © www.deepakpareek.com
Level 1 Horizontal Grouping                                             External Entity
       Level 1 Vertical Grouping  ...
TECHNOLOGY
       CONSUMERS



       REGULATIONS       SERVICE
                        PROVIDER




All Rights Reserved ©...
BULK        OSS/BSS/ESS




 ENTERPRISE                      INFRASTRUCTURE
                     RETAIL                   ...
BULK        OSS/BSS/ESS       OPERATING
                                                     SYSTEM




 ENTERPRISE       ...
Chip




All Rights Reserved © www.deepakpareek.com
TELCO




All Rights Reserved © www.deepakpareek.com
VIDEO
              MESSAGING
PHOTO AND                                         REAL TIME
  AUDIO                         ...
YESTERDAY                     TODAY                             TOMORROW
                                                 ...
100.0
                                                                                                 Future Media


    ...
All Rights Reserved © www.deepakpareek.com
All Rights Reserved © www.deepakpareek.com
All Rights Reserved © www.deepakpareek.com
When               80s                          90s                  2000s
ECOSYSTEM                                 Consu...
Developers

    Retailers                      Product &                          Millions of
                            ...
Developers

    Retailers                      Product &                          Millions of
                            ...
Developers

    Retailers                                                             Millions of
                        ...
Developers

    Retailers                                                             Millions of
                        ...
Developers
                                                                         Consumers
    Retailers               ...
Developers
                                                                         Consumers
    Retailers               ...
All Rights Reserved © www.deepakpareek.com
8
7        WIRELINE        WIRELESS
6
5
4
3
                                                                  TOTAL SUBSCR...
6000

5000       NARROWBAND USERS
4000       BROADBAND USERS

3000

2000

1000

   0


       GLOBAL INTERNET SUBSCRIBERS ...
7000

6000

5000

4000

3000

2000                                                                      INTERNET USERS
100...
3000

2500     DESKTOPS        LAPTOPS              SMARTPHONES

2000

1500

1000

 500

   0



       GLOBAL DEVICE SHIP...
3500
3000
2500
       DESKTOP+LAPTOPS             SMARTPHONES
2000
1500
1000
 500
   0



       GLOBAL DEVICE SHIPPED (AN...
4000
3500
3000      SMART PHONES        FEATURE PHONES               BASIC PHONES
2500
2000
1500
1000
 500
   0
   2003 20...
4000
3500
3000
2500
                            MOBILE HANDSETS
2000
1500
1000
 500
   0
        2003 2004 2005 2006 2007 ...
14

12

10      TOTAL          SERVICES             EQUIPMENT
 8

 6

 4

 2

 0
     2003 2004 2005 2006 2007 2008 2009 2...
9
8
7
6                ACTUAL         OPPORTUNITY
5
4
3
2
1
0
    2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2...
8
7
6
5
4
3
2                   ACTUAL (% GDP)                   OPPORTUNITY ( % GDP)
1
0
    1990    2002             200...
All Rights Reserved © www.deepakpareek.com
TELCOS                TECHNOLOGY                           CUSTOMER

ORGANIZATION                   IMPACT                ...
BUSINESS MODELS
                                         • Will move from Infra/Access Players to
                        ...
CRM/POS-       CRM / Marketing
                                                                     Operator / Carrier
BUS...
GENERAL ADMIN                                        PARTNER EXAMPLES
                                        BUSINESS PRO...
NGN Services


               Content        Applications


                                                              ...
Enabling Personalized Solutions

       Enabling New Content-Rich
                Solutions
  Enabling Better Access - Fas...
Global




                    CONTENT
Lowest Entry
Barrier                       Global, But Sold




                   ...
TEMPORARY                                                    BRANCH
                             HQ
 WORKER               ...
PEOPLE         SYSTEMS




ORGANISATIONS                       ORGANISATIONS




             SYSTEMS        PEOPLE



   ...
GOVERNMENT


BROADCASTERS


ADVERTISERS
                    $ $                              $ $$
                       $...
WILL GET FASTER, DENSER AND
                                                     CHEAPER
                                 ...
All Rights Reserved © www.deepakpareek.com
MULTIPLE-ACCESS                                                    TRANSMISSION EVOLUTION
       RAN, ADSL                ...
ANTA -Access                                                       BEP –Backhaul
 Network Target
  Architecture           ...
END CUSTOMER CREATED SERVICES
                           3RD PARTY SERVICES




            COMMON SOFTWARE BUILDING BLOCK...
200
       180
       160
       140
Mbps




       120
       100
        80
        60
        40
        20
         0...
Providing affordable, ubiquitous, coverage is crucial. Optimization is key for providing
           “Universal Access” to ...
WILL HAVE A LOT OF
                 OPTIONS – WILL DRIVE THE
                         MARKET
  WILL ENJOY                 ...
All Rights Reserved © www.deepakpareek.com
All Rights Reserved © www.deepakpareek.com
All services and
                                      ATA
     devices are IP                              UPnP Enabled  ...
All Rights Reserved © www.deepakpareek.com
All Rights Reserved © www.deepakpareek.com
In future Content, Applications and Services will be the differentiating factor
HIGH




                                 ...
VIVID -- social                      VOLUME of
          networks are more                   information grows            ...
All Rights Reserved © www.deepakpareek.com
REVENUE            CUSTOMER
                          (MODELS)

                                                          ...
Customer   Technology     Strategy       Marketing         Structure      Processes      Compliance


              User
 ...
UBIQUITY/RELIABIL
                            ITY OF THE PSTN
                                                         MOB...
Production     Contribution Post Production                       Distribution                Consumption
                ...
Production     Contribution Post Production                        Distribution                                           ...
IP DATA SERVICES
                                                VIDEO SERVICES
                                          ...
HYPER-
                         CONNECTED

  SPEAK ALOUD                                             CREATIVE




INFLUENC...
Bad Debt             Demographics
Address                         Gender                                                  ...
FUTURE          BUSINESS              ORG                     ORG           TALENT
MANAGEMENT        STRATEGY          ARC...
NEW PRIORITIES    Customers            Partners            Employees              Other
 AND FOCUS                        ...
All Rights Reserved © www.deepakpareek.com
All Rights Reserved © www.deepakpareek.com
MODIFY EXISTING
                 CONCEPTS TO BETTER
                 MATCH LOCAL NEEDS



     COPY                MODIFY ...
• BUSINESS MODEL                                                                        • CORE PROCESS
  •How you get paid...
THEY WANT VALUE (OUTCOMES/SOLUTIONS)


       All Rights Reserved © www.deepakpareek.com
TANGIBLE
(PRODUCT)


                                          VALUE
                                    (SOLUTION)
INTANG...
Major part of the Revenue, even for Product Companies, is from services.


                    All Rights Reserved © www.d...
WELL DEVELOPED




                                                                UNDER DEVELOPED
                 SERVIC...
RATE OF INNOVATION



                                                                         Service Innovation


      ...
TANGIBLES     • Physical environment, equipment, appearance, visuals

  RELIABILITY    • Dependable and accurate service

...
All Rights Reserved © www.deepakpareek.com
IDEATION

 NEEDS
          SYNTHESIS                                           IMPLEMENTATION
FINDING



                 ...
ACQUIRE                                                   BOND



SUSPECT    PROSPECT   CUSTOMER         CLIENT         SU...
All Rights Reserved © www.deepakpareek.com
CLEAR STRATEGY –                 COMPREHENSIVE                      CONTINUOUS
STRONG GOVERNANCE -           CUSTOMER FOCU...
BEST CASE
 SERVICE
                                                                TRADITIONAL
                           ...
CREATING     AND    STRENGTHENING                   IMPACTS
  CAPABILITIES FOCUSED ON MANAGING              Protection Of ...
•Flattened Leadership            •Continual Change                       •Older is not Better
  •Shared Responsibility    ...
SELF-        INTEGRATED
 EMPLOYEE      SYSTEMS                                   O GANIZA IONAL
                          ...
Lean
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                                Heavy
 Change is
                                Team
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REVENUE                          Order Entry                        BUSINESS
ASSURANCE                                    ...
REVENUE                          Order Entry                        BUSINESS
ASSURANCE                                    ...
REVENUE                          Order Entry                        BUSINESS
ASSURANCE                                    ...
SHAREHOLDERS

                                  RISK
                           MANAGEMENT
  RESOURCE                     ...
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COOPERATION                                    CONVERGENCE
•Building trusting relationships across        •Staying aligned...
All Rights Reserved © www.deepakpareek.com
“ KNOWLEDGE IS NOT ABSTRACT AND DISTANT,                   ARISTOTLE
         KNOWLEDGE IS EMPIRICAL. ”

   “AN ORGANIZATI...
Shift Happens - It is Happening Now Make it Rewarding, Evolving Telecommunication Landscape
Shift Happens - It is Happening Now Make it Rewarding, Evolving Telecommunication Landscape
Shift Happens - It is Happening Now Make it Rewarding, Evolving Telecommunication Landscape
Shift Happens - It is Happening Now Make it Rewarding, Evolving Telecommunication Landscape
Shift Happens - It is Happening Now Make it Rewarding, Evolving Telecommunication Landscape
Shift Happens - It is Happening Now Make it Rewarding, Evolving Telecommunication Landscape
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Shift Happens - It is Happening Now Make it Rewarding, Evolving Telecommunication Landscape

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Telecom an Industry in Transition

Over the next Ten Years radical Technology, User Experience & Business Transformations will revolutionize Telecommunications Sector and its importance in Personal, Social, and Economic Activities.
The impact will be disruptive not only for Existing Players (Vendors, Regulators, Fixed-Line & Mobile Service Providers, Others) but also for New Entrants.
It is important for Players in Telecom Sector to Rethink Strategy & Structure for a more Open, Transparent and Competitive World.

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Shift Happens - It is Happening Now Make it Rewarding, Evolving Telecommunication Landscape

  1. 1. All Rights Reserved © www.deepakpareek.com
  2. 2. All Rights Reserved © www.deepakpareek.com
  3. 3. Over the next Ten Years radical Technology User Experience & , Business Transformations will revolutionize Telecommunications Sector and its importance in Personal, Social, and Economic Activities. The impact will be disruptive not only for Existing Players (Vendors, Regulators, Fixed-Line & Mobile Service Providers, Others) but also for New Entrants. IT IS IMPORTANT FOR PLAYERS IN TELECOM SECTOR TO RETHINK STRATEGY & STRUCTURE FOR A MORE OPEN, TRANSPARENT AND COMPETITIVE WORLD. All Rights Reserved © www.deepakpareek.com
  4. 4. Early 1990’s Mid / Late 1990’s End of 20th Century Early 21st Century Building Growth Decline Recovery a new industry •Transformation of •Launching GSM •Launching ISPs • Enabling operations excellence incumbent operations •Launching pay-TV • Finding new sources of growth: operators •Launching CLECs operators  New services  Customer base value •Building market •Enabling •Launching 2.5/3G  Emerging markets facing organisation regulatory •Post-merger • International consolidation in compliance integration after fixed and mobile •Billing & customer consolidation • Exploiting convergence: care alignment and •New entrants attack  Digitized content effectiveness plan/strategy  Triple/quadruple play •CRM evolution  Fixed/mobile convergence • Enabling digital media growth: •Profit maximization/  Content management cost reduction  Rights management All Rights Reserved © www.deepakpareek.com
  5. 5. All Rights Reserved © www.deepakpareek.com
  6. 6. •DEREGULATION, PRIVATIZATION, DIGITAL DIVIDE, RE-ALIGNMENT OF POLITICS GEO-POLITICAL ENVIRONMENT, TRADE CONSULTATIONS AND POLITICS, INDUSTRY POLICY, RE-STRUCTURING OF SPECTRUM & CARRIAGE FEES •DEMOGRAPHIC CHANGES, INDIVIDUALIZATION, DIGITALIZATION, SOCIETY MOBILIZATION, SOCIAL COMMUNITIES, INFORMATION ACCESS, GLOBALIZATION, INCREASE IN AFFLUENCE, CHANGING PRIORITIES •CONVERGENCE ( FIXED-MOBILE, DATA-VOICE), PERVASIVE COMPUTING, TECHNOLOGY NANOTECHNOLOGY, LOCATION AWARENESS, WIRELESS BROADBAND, CLOUD COMPUTING, NGN AND MULTI ACCESS SERVICE PLATFORMS •ECONOMIES OF SCALE VERSUS ECONOMIES OF SPECIALIZATION ECONOMICS •DEMAND DRIVEN DIFFERENTIATION VS. COST DRIVEN STANDARDIZATION •RIGID VS. FLEXIBLE BUSINESS MODELS All Rights Reserved © www.deepakpareek.com
  7. 7. Penetration levels Legacy vs. Disruptive Increasing Cost structures in TECHNOLOGY IMPACTS COMPETITIVE MARKETS EMPOWERED CUSTOMERS BUSINESS STRUCTURE leading to limited Technologies. commoditization of Home markets growth in core • Multiple competing core services. increasing due to products/ markets. technologies. Higher-SLA & lower- competition. • Growth in Nascent Broadband – the next cost expectation. Alliances and Markets. growth engine. Pushing for new Partnerships are Deregulation leading products and services essential drivers of • Need to support delivery. to more players. voice, data, video and faster technology • Huge licensing fees. each at different adoption. • Partnerships with Non-traditional cost points. Greater visibility into IT Vendors for players in core Mobile and Wireless the service provider. compelling value businesses. – to drive widespread proposition. adoption. Increased focus on Volume growth not • M&As for Quality of Services. matched by revenue achieving portfolio Increasing focus on Better understanding or margin growth. expansion and increasing process of Value Proposition economy of scale. efficiency for lean Lower unit CAPEX structure. Delivered. not matching price Content & Application Services drops in many Enhanced thrust markets. growing at towards Green substantial pace. Technology. All Rights Reserved © www.deepakpareek.com
  8. 8. VALUE P2P P2M M2P M2M Desktop Laptop Mobile UMPC DEVICE Clunky/Slow Sleek/Fast KHz MHz GHz PROCESSING x86 Moore’s Law Atom KBytes MBytes GBytes TBytes STORAGE Hard Disks Kryder’s Law USB Fixed Mobile Broadband LTE Femto Cells NETWORK Copper Loop Gilder’s Law All Rights Reserved © www.deepakpareek.com
  9. 9. All Rights Reserved © www.deepakpareek.com
  10. 10. All Rights Reserved © www.deepakpareek.com
  11. 11. TECHNOLOGY 1G 2G 2.5G 3G 4G FIRST DESIGN 1970 1980 1985 1990 2000 ROLL OUT 1982 1991 1999 2002 2010? SERVICE Analog Voice Digital Voice, Packaged Data Broadband Data IP-Oriented SMS Unlimited Data STANDARDS AMPS TDMA GPRS EV-DO WiMAX CDMA EDGE W-CDMA HSOPA GSM HSDPA DATA 1.9 kbps 14.4 kbps 384 kbps 2 mbps 200 mbps BANDWIDTH All Rights Reserved © www.deepakpareek.com
  12. 12. All Rights Reserved © www.deepakpareek.com
  13. 13. All Rights Reserved © www.deepakpareek.com
  14. 14. High End Voice Smart Public Safety Broadband Mobile TV Consumer Telemetry Price Points Devices Phones Phones Laptop PCs Phones Electronics Modules Mid Tier Karaoke Music PDA Navigation Video Game Video Broadband World Phones Phones Phones Devices Phones Phones Conferencing Modems Phones Entry Level Browser PC Data Location USB Fixed Wireless M2M Voice Only Voice+SMS Phones Cards Trackers Modems Phones Meters Data Usage All Rights Reserved © www.deepakpareek.com
  15. 15. All Rights Reserved © www.deepakpareek.com
  16. 16. All Rights Reserved © www.deepakpareek.com
  17. 17. Voice Data Video Voice IP PSTN INFRASTRUCTURE INFRASTRUCTURE Fixed Devices Flexible Devices All Rights Reserved © www.deepakpareek.com
  18. 18. 291/79 Mbps (20 MHz) UMB LTE 278/57 Mbps EV-DO Rev B (20 MHz) Peak Data Rate (Mobile) Scalable Bandwidth EV-DO 73.5 / 27 Mbps (20 MHz) 1xEV IMT-2000 Technologies 3GPP Rel 6 14.4/5.8 Mbps*** (5 MHz) EV-DO Rev A 3.1/1.8 Mbps* (1.25 MHz) HSUPA EV-DO Rel 0 (Data Optimized) HSDPA 2.4/ 0.153 Mbps (1.25 MHz) 1xEV 3GPP Rel 5 1xEV 7.2/ 0.384 Mbps** (5 MHz) 153.6 kbps (1.25MHz) WCDMA 384 kbps 14.4 - 64 kbps (5 MHz) 9.6 kbps 1X < 60 kbps IS-95 GPRS EDGE < 160 kbps Commercial Availability GSM 1993 1995 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 All Rights Reserved © www.deepakpareek.com
  19. 19. Service & Control Service & Control Internet Applications Internet Mobile Fixed Applications Applications Mobile MSS / GW TDMSwitch SoftSwitch Control IMS Transport Transport Transport TDM Switch Fixed & Mobile NGN Transport TDM Network (ATM, SDH) TDM network (ATM, SDH) Ethernet / IP Legacy TDM Ethernet / IP / DWDM Access Access Access GSM WCDMA POTS/ISDN WiMAX MSAN DSLAM WiMAX GSM HSPA LTE DSLAM MSAN NGOA CP CP CP 2G / 3G Device WiMAX Modem DSL Splitter DSL Modem 3G Modem DSL Splitter DSL Modem WiMAX Modem Terminals Terminals Terminals Terminals Fixed Fixed / Mobile Mobile Data Mobile Fixed Data POTS ISDN SIP PC PC/Xbox POTS ISDN PC/Xbox Phone Phone Handheld Handheld Phone Client Phone Phone All Rights Reserved © www.deepakpareek.com
  20. 20. All Rights Reserved © www.deepakpareek.com
  21. 21. Level 1 Horizontal Grouping External Entity Level 1 Vertical Grouping Level 2 Process Element Customer Strategy, Infrastructure and Product Operations Strategy & Commit Infrastructure Lifecycle Mgmt Product Lifecycle Mgmt Operations Support & Readiness Fulfillment Assurance Billing Customer Interface Management Marketing and Offer Management Customer Relationship Management Product & Offer Product & Offer Product CRM Operations CRM Marketing Marketing Marketing Selling Business Planning & Portfolio Capability Development Support & Process Operations Strategy & Policy Capability Delivery Communications Commitment Delivery & Retirement Management Readiness Customer Billing & & Promotion Problem QoS / SLA Collections Marketing Handling Order Management Management Fulfillment Product, Marketing Handling Product & Offer Sales & Channel Sales & Response CRM & Customer Portfolio Strategy, Capability Development Channel Performance Policy & Planning Delivery Management Assessment Retention and Loyalty Service Development & Management Service Management & Operations Service & Service Service Service Service SM&O Support & Service Service Service Quality Service & Operations Service Management & Strategy & Planning & Performance Process Configuration Problem Analysis, Action Specific Instance Capability Development & Operations Policy Commitment Assessment Management & Activation Management & Reporting Rating Delivery Retirement Readiness Resource Development & Management Resource Management & Operations Resource & Technology Resource & Resource Resource Provisioning Resource Resource Data Resource & Resource RM&O Support & Resource Plan & Commitment Operations Resource Management & & Allocation Problem Collection, Analysis Technology Performance Process Restoration Capability Development Operations to Service Instance Management & Control Strategy & Policy Assessment Management Delivery Readiness Supply Chain Development & Management Supplier/Partner Relationship Management S/P S/P Purchase S/P Problem S/P S/P Settlements Supply Chain S/P Relationship Order Reporting & Supply Chain Supply Chain Supply Chain S/PRM Operations Buying Performance & Billing Supply Chain Development Management Management Management Planning Capability Performance Support & Process Management Management Strategy & Policy & Change Operations & Commitment Availability Assessment Management Management Readiness Supplier/Partner Interface Management Enterprise Management Strategic & Enterprise Planning Brand Management, Market Research & Advertising Enterprise Quality Mgmt, Process & IT Planning & Arch. Research & Development & Technology Strategic & Business Business Enterprise Architecture Group Enterprise Brand Market Research & Advertising Enterprise Quality Process Arch. Management Info Systems Strategy & Knowledge Research & Acquisition Technology Development Management & Support Planning Management Development Acquisition Planning Planning Management Analysis Management Financial & Asset Management Stakeholder & External Relations Management Human Resources Management Disaster Recovery, Security & Fraud Management PR & Comm. Shareholder Employee& Disaster Recovery & Financial Real Estate Procurement Regulatory Legal HR Policies Workforce Workforce Contingency Security Fraud Relations Relations Labor Relations Management Management Management Management Management & Practices Strategy Development Planning Management Management Management Management eTOM: enhanced Telecom Operations Map All Rights Reserved © www.deepakpareek.com
  22. 22. TECHNOLOGY CONSUMERS REGULATIONS SERVICE PROVIDER All Rights Reserved © www.deepakpareek.com
  23. 23. BULK OSS/BSS/ESS ENTERPRISE INFRASTRUCTURE RETAIL DEVICE REGULATIONS CARRIER APPLICATION STANDARDISATION MEDIA TRADE BODIES All Rights Reserved © www.deepakpareek.com
  24. 24. BULK OSS/BSS/ESS OPERATING SYSTEM ENTERPRISE INFRASTRUCTURE APPLICATIONS RETAIL MANUFACTURER REGULATIONS CARRIER MVNO PAYMENT STANDARDISATION GATEWAY MEDIA SOFTWARE TRADE BODIES AS SERVICE All Rights Reserved © www.deepakpareek.com
  25. 25. Chip All Rights Reserved © www.deepakpareek.com
  26. 26. TELCO All Rights Reserved © www.deepakpareek.com
  27. 27. VIDEO MESSAGING PHOTO AND REAL TIME AUDIO VIDEO SHARING MESSAGING PUSH-TO-TALK FULL INTERNET BASIC BROWSING EXPERIENCE APPLICATIONS ENHANCED BROWSING BROWSING SHORT VIDEOS IMPROVED PERFORMANCE AND USABILITY SECURE CORPORATE CONNECTIVITY MESSAGING AND MOBILE E-MAIL All Rights Reserved © www.deepakpareek.com
  28. 28. YESTERDAY TODAY TOMORROW Personal Information Services Entertainment Services Business To Business Services Tomorrow Voicemail Services Multimedia Teleconferencing Enhanced Voicemail Services Basic Voice Services Basic And Enhanced Voice Enhanced Voicemail Services Multimedia Content Delivery Voicemail Services Audio Teleconferencing Pre-pay Services Video Streaming Services Basic Voice Services Specialized Information Services Network ACD Services Ecommerce Applications SMS Text Messaging Location Based Services Web/Internet Access Web-based Service Orders Basic Email Data Backup/Recovery Services Voice Over IP Services Text To Voice Services Multimedia Bridging Services All Rights Reserved © www.deepakpareek.com
  29. 29. 100.0 Future Media Telepresence Interactive TV Broadcast TV 10.0 MBPS Interactive Programming TV download Tele-education 1.0 Voice/Data/Video Telecommuting Video Telephony Virtual Video games Video Streaming Integrated messaging Internet Radio Static Web pages 0.1 Email MARKET PROGRESSION - SERVICES All Rights Reserved © www.deepakpareek.com
  30. 30. All Rights Reserved © www.deepakpareek.com
  31. 31. All Rights Reserved © www.deepakpareek.com
  32. 32. All Rights Reserved © www.deepakpareek.com
  33. 33. When 80s 90s 2000s ECOSYSTEM Consumer-Branded Content and Service Monolithic Vendors DRIVERS Device Vendors Providers INNOVATION Software and Services Hardware Device DRIVERS (Internet) DOMINANT Windows Proprietary OS Open Platform PLATFORM Voice, Messaging, Ubiquitous USAGE MODEL Personal Computing Gaming Connectivity Wireless: WiFi, 2.5- Converged: 3G-4G, NETWORK Wired: Ethernet 3G NGN INFORMATION At Your Desk On Your Device Wherever you are IS… All Rights Reserved © www.deepakpareek.com
  34. 34. Developers Retailers Product & Millions of Services (Own) Customers Government Brand Advertisers $ Product & $ Thousands of Packets & Services Segments Platter (Partners) Content Owners Telco – Retail All Rights Reserved © www.deepakpareek.com
  35. 35. Developers Retailers Product & Millions of Services (Own) Customers Government Brand Advertisers $ Product & $ Thousands of Packets & Services Segments Platter (Partners) Content Owners Telco – Retail All Rights Reserved © www.deepakpareek.com
  36. 36. Developers Retailers Millions of Customers Government Brand Advertisers $ $ Thousands of Segments Content Owners Telco – Retail All Rights Reserved © www.deepakpareek.com
  37. 37. Developers Retailers Millions of Customers Government Brand Advertisers $ $ Thousands of Segments Content Owners Telco – Retail All Rights Reserved © www.deepakpareek.com
  38. 38. Developers Consumers Retailers RETAIL Millions of PLATFORM Customers SMEs Government Brand Advertisers $ $ Thousands of VAS WHOLESALE Enterprises Segments PLATFORM PLATFORM Content Owners Public Telco – Retail Sector All Rights Reserved © www.deepakpareek.com
  39. 39. Developers Consumers Retailers RETAIL Millions of PLATFORM Customers SMEs Government Brand Advertisers $ $ Thousands of VAS WHOLESALE Enterprises Segments PLATFORM PLATFORM Content Owners Public Telco – Retail Sector All Rights Reserved © www.deepakpareek.com
  40. 40. All Rights Reserved © www.deepakpareek.com
  41. 41. 8 7 WIRELINE WIRELESS 6 5 4 3 TOTAL SUBSCRIBERS 2 1 0 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 GLOBAL TELECOM SUBSCRIBERS (BILLIONS) All Rights Reserved © www.deepakpareek.com
  42. 42. 6000 5000 NARROWBAND USERS 4000 BROADBAND USERS 3000 2000 1000 0 GLOBAL INTERNET SUBSCRIBERS (MILLIONS) All Rights Reserved © www.deepakpareek.com
  43. 43. 7000 6000 5000 4000 3000 2000 INTERNET USERS 1000 0 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 GLOBAL INTERNET SUBSCRIBERS (MILLIONS) All Rights Reserved © www.deepakpareek.com
  44. 44. 3000 2500 DESKTOPS LAPTOPS SMARTPHONES 2000 1500 1000 500 0 GLOBAL DEVICE SHIPPED (ANNUAL MILLIONS) All Rights Reserved © www.deepakpareek.com
  45. 45. 3500 3000 2500 DESKTOP+LAPTOPS SMARTPHONES 2000 1500 1000 500 0 GLOBAL DEVICE SHIPPED (ANNUAL MILLIONS) All Rights Reserved © www.deepakpareek.com
  46. 46. 4000 3500 3000 SMART PHONES FEATURE PHONES BASIC PHONES 2500 2000 1500 1000 500 0 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 GLOBAL MOBILE HANDSETS SHIPPED (ANNUAL MILLIONS) All Rights Reserved © www.deepakpareek.com
  47. 47. 4000 3500 3000 2500 MOBILE HANDSETS 2000 1500 1000 500 0 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 GLOBAL MOBILE HANDSETS SHIPPED (ANNUAL MILLIONS) All Rights Reserved © www.deepakpareek.com
  48. 48. 14 12 10 TOTAL SERVICES EQUIPMENT 8 6 4 2 0 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 GLOBAL TELECOMMUNICATION REVENUE (TRILLION US$) All Rights Reserved © www.deepakpareek.com
  49. 49. 9 8 7 6 ACTUAL OPPORTUNITY 5 4 3 2 1 0 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 GLOBAL TELECOMMUNICATION REVENUE (TRILLION US$) All Rights Reserved © www.deepakpareek.com
  50. 50. 8 7 6 5 4 3 2 ACTUAL (% GDP) OPPORTUNITY ( % GDP) 1 0 1990 2002 2006 2010 2014 2018 GLOBAL TELECOMMUNICATION REVENUE (% OF GDP) All Rights Reserved © www.deepakpareek.com
  51. 51. All Rights Reserved © www.deepakpareek.com
  52. 52. TELCOS TECHNOLOGY CUSTOMER ORGANIZATION IMPACT OPTIONS BUSINESS TRENDS VALUE MODELS STRATEGY ARCHITECTURE PREFERENCE REGULATIONS All Rights Reserved © www.deepakpareek.com
  53. 53. BUSINESS MODELS • Will move from Infra/Access Players to Content/Application Service Providers • Value Chain complexity will increase substantially ORGANIZATION • Revenue Streams will get totally revamped and STRATEGY • Will get restructured as Sales will become dynamic • Innovation in Product and Company, Network Company and • Emergence of Niche and Wholesale players Services Services Company • Major Changes in Customer Lifecycle • Creation of New Markets and • Major changes in Organizational Management Segments hence more Customers DNA with focus on Collaborative • Shift in approach from Capitalist Corporate to • Various dynamic Associations and Intelligence Social Enterprise flexible Partnerships • Drastic shift in expertise and • Substantial focus on in-organic competencies required to succeed growth thru M&As • Substantial changes in Operations • Enhance productivity and and Processes efficiency of operations • Culture of flexibility, adaptability and pride TELCOs All Rights Reserved © www.deepakpareek.com
  54. 54. CRM/POS- CRM / Marketing Operator / Carrier BUSINESS LAYER – VALUE CHAIN MANAGEMENT Companies DEVICES Device Manufacturer SALECOS CONTENT Content / Application Media Companies Platforms & Provider VALUE-ADDED SERVICES CUSTOMER BSS / OSS – Supplier, CARE /BILLING SERVCOS IT-Service Provider BASIC APPLICATIONS Operator / Carrier ACCESS NETWORKS Telco Supplier NETCOS TRANSPORT NETWORKS Build Deliver COMPONENTS / RESOURCES All Rights Reserved © www.deepakpareek.com
  55. 55. GENERAL ADMIN PARTNER EXAMPLES BUSINESS PROCESS Integrators & BPOs APPLICATION MANAGEMENT Accenture, Atos Origin, IBM OUTSOURCING BSS & OSS Specialists IT INFRA MANAGEMENT Amdocs, Convergys, Comverse, Telcordia FUNCTIONS BILLING & OSS IT Digital Transactions & Interconnect Intec, Neustar, Syniverse, Telarix, TNS OUTSOURCING TELCO INTERCONNECT & CDN Providers SETTLEMENT Akamai, Edgecast, Limelight Ethernet Exchanges VOICE & CAPACITY WHOLESALE CENX, Equinix, Neutral Tandem HOUSING Wholesale Operators Belgacom ICS, BT Wholesale, Tata NETWORK OPERATIONS NETWORK Equipment Vendors ALU, Cisco, Huawei, Ericsson, NSN PHYSICAL PLANT & FIELD OUTSOURCING Construction, Engineering & Logistics Firms MAINTENANCE Bechtel, Relacom, Service Stream All Rights Reserved © www.deepakpareek.com
  56. 56. NGN Services Content Applications Communities Partnerships All IP core Individuals Acquisitions Multi-Access Customer Enterprises Experience Regulation Multi-Device SMBs CSPs Reusable Outsourced IT Processes Lean Operation Enablers All Rights Reserved © www.deepakpareek.com
  57. 57. Enabling Personalized Solutions Enabling New Content-Rich Solutions Enabling Better Access - Faster , Pervasive, More Reliable & Secure All Rights Reserved © www.deepakpareek.com
  58. 58. Global CONTENT Lowest Entry Barrier Global, But Sold SERVICES Many Niches, Local Long Tail Low Entry Local But Sold ACCESS Creativity is the Barrier Globally Key Many Try, Most High Entry Local INFRASTRUCTURE Competition On Fail and Winner Barriers Takes All Highest Entry Value, Quality, Few players most Barrier Price and User Experience of them Features is the Key Successful Monopolistic Competition On Any Time, Any Stewardship Quality, Price Place, Anywhere Essential and Features is the Key Competition On Competition On Price Price and Features All Rights Reserved © www.deepakpareek.com
  59. 59. TEMPORARY BRANCH HQ WORKER OFFICE CONSULTANT CUSTOMER VENDOR All Rights Reserved © www.deepakpareek.com
  60. 60. PEOPLE SYSTEMS ORGANISATIONS ORGANISATIONS SYSTEMS PEOPLE All Rights Reserved © www.deepakpareek.com
  61. 61. GOVERNMENT BROADCASTERS ADVERTISERS $ $ $ $$ $$ $ $ CONTENT AGGREGATORS $ $ $$ APPLICATION DEVELOPERS SATELLITE TELCO CABLE MOBILE UTILITIES All Rights Reserved © www.deepakpareek.com
  62. 62. WILL GET FASTER, DENSER AND CHEAPER FOCUS WILL SHIFT TOWARDS OPEN SOURCE & OPEN STANDARDS SOLUTIONS WILL HAVE MIX AND MATCH ARCHITECTURE OF HYBRID TECHNOLOGIES REGULATIONS INNOVATIVE TECHNOLOGY DISRUPTIONS • New Service Delivery Platforms – BOTH ON INFRASTRUCTURE AND USER • More stringent regulations and will emerge intensive monitoring of Spectrum DEVICE SIDES Optimization • OSS/BSS will become more transparent and control will shift SUBSTANTIAL INCREASE IN MACHINE TO • Prominence to Focused Standards towards customer MACHINE COMMUNICATION Organization and User Groups. • Capable of delivering different • Harmonization of different services to different customers Standards. with different Quality of Services • New focus areas for policy • Will be Optimized for Multi-Play, formation would be Environment Real-time, Asynchronous Traffic and Green Technology TECHNOLOGY All Rights Reserved © www.deepakpareek.com
  63. 63. All Rights Reserved © www.deepakpareek.com
  64. 64. MULTIPLE-ACCESS TRANSMISSION EVOLUTION RAN, ADSL BACKHAUL, TRANSPORT NETWORK SIMPLIFICATION TELCO2WEB MULTI DATABASE & CHARGING WEB 2.0 (SAS) GREEN & ENERGY EFFICIENT NETWORKS All Rights Reserved © www.deepakpareek.com
  65. 65. ANTA -Access BEP –Backhaul Network Target Architecture Evolution Program MULTIPLE NETWORK MANAGEMENT SYSTEMS CNSTA –Core Network System Mobile 3.0 Target Architecture GREEN & ENERGY EFFICIENT NETWORKS All Rights Reserved © www.deepakpareek.com
  66. 66. END CUSTOMER CREATED SERVICES 3RD PARTY SERVICES COMMON SOFTWARE BUILDING BLOCKS NETWORK AND COMPUTING SERVERS STORAGE CONVERGED BANDWIDTH CONCEPT-TO- LEAD-TO- TROUBLE-TO- MARKET CASH RESOLUTION All Rights Reserved © www.deepakpareek.com
  67. 67. 200 180 160 140 Mbps 120 100 80 60 40 20 0 EDGE WCDMA HSPA HSPA+ I-HSPA WiMAX WiMAX LTE 10 MHz 20 MHz 20 MHz SHDSL ADSL ADSL2 ADSL2+ VDSL VDSL2 DSM L3 All Rights Reserved © www.deepakpareek.com
  68. 68. Providing affordable, ubiquitous, coverage is crucial. Optimization is key for providing “Universal Access” to telephone, broadband Internet and multimedia content. IMT-2000 IMT-2000 IMT-2000 IMT-2000 IMT-2000 800 1.8 1.9 2.1 2.5 802.15.3a CDMA CDMA 802.15.1 UWB 1.7 1.9 Bluetooth 3.1-10.6 2.4 CDMA GSM GSM 802.11 a, e, n LMDS 800 900 1.8 802.11 b, g, n 28-29 Wi-Fi Wi-Fi 5.8 CDMA 2.4 450 1GHz 2GHz 5GHz 11GHz 29GHz 802.16a, e 802.16a, e Licensed cdma2000® WiMAX WiMAX Unlicensed 450, 800, 1.7, 1.9, 2.1 2-11 5.8 All Rights Reserved © www.deepakpareek.com
  69. 69. WILL HAVE A LOT OF OPTIONS – WILL DRIVE THE MARKET WILL ENJOY PREFERENCE WILL AFFORDABLE AND SHIFT TOWARDS CONVENIENT VALUE FROM SERVICES FEATURES CUSTOMER All Rights Reserved © www.deepakpareek.com
  70. 70. All Rights Reserved © www.deepakpareek.com
  71. 71. All Rights Reserved © www.deepakpareek.com
  72. 72. All services and ATA devices are IP UPnP Enabled PC based – One Femto Cell IP TVs NAS Thin Client broadband STB “PIPE” to the FMC Distributed Network Media Server Home home with all IP Phone Mobile Player Virtualization Monitoring services on top Voice TV/Video MediaServer PC/Clients Service EndPoints HomePlug AV GPON ETTS HCNA VDSL Modular Ethernet WiMax II Gateway WiFi ADSL2+ DoRA ACCESS INFRA All Rights Reserved © www.deepakpareek.com
  73. 73. All Rights Reserved © www.deepakpareek.com
  74. 74. All Rights Reserved © www.deepakpareek.com
  75. 75. In future Content, Applications and Services will be the differentiating factor HIGH CURRENT Importance to Customers Relative level of CONTENT, SERVICES, APPLICATIONS PRODUCTIVITY COST PSTN SIP SMALL BUSINESS LOW All Rights Reserved © www.deepakpareek.com
  76. 76. VIVID -- social VOLUME of networks are more information grows VARIETY of evident and more information sources important as “coping” increases structures VALENCE -- INFORMATION & MEDIA relevance of information ECOSYSTEM CHANGES VIGILANCE – improves as attention to information customization tools WILL DRIVE NEXT and media expands AND contracts emerge GENERATION TELECOM MARKETPLACE VIBRANT -- VENUES change -- immersive qualities are times and places to compelling – gaming; VELOCITY of experience media enlarge augmented reality information speeds up All Rights Reserved © www.deepakpareek.com
  77. 77. All Rights Reserved © www.deepakpareek.com
  78. 78. REVENUE CUSTOMER (MODELS) INFORMATION SERVICES (CUSTOMER DATA) NETWORK CAPABILITIES (TECHNOLOGY) ORGANIZATION TELCO LEADERSHIP All Rights Reserved © www.deepakpareek.com
  79. 79. Customer Technology Strategy Marketing Structure Processes Compliance User Value Models Branding Architecture Operations Reporting Experience Org Quality Markets Products Alliances Applications Monitoring Development Data Growth Monetization Services Channel Policy Benchmarking Management All Rights Reserved © www.deepakpareek.com
  80. 80. UBIQUITY/RELIABIL ITY OF THE PSTN MOBILITY OF THE CONTENT RICHNESS CELLULAR OF THE INTERNET NETWORK End-To-End FLEXIBILITY OF IP Network VIDEO DELIVERY OF ETHERNET CABLE/TELEVISION SECURITY OF A BANDWIDTH OF AN PRIVATE NETWORK OPTICAL NETWORK All Rights Reserved © www.deepakpareek.com
  81. 81. Production Contribution Post Production Distribution Consumption Primary Secondary Direct To Home News Headend Gathering Telco IP Headend Studio to Ingest Cable Studio Core IP Network IP Headend Mobile Sport Events Media Data IP IP Center Content Providers Service Providers Consumers All Rights Reserved © www.deepakpareek.com
  82. 82. Production Contribution Post Production Distribution Consumption Primary Secondary Data Center Proximity Routing Direct To Home Storage Consumer Storage Apps News Video Headend Gathering Processing Telco Core + Aggregation Billing E-MSE Router IP Svc. UCS Delivery Headend Distribution Aggregation Encryption Router Router Studio to Ingest Cable Data Studio NRT Center Distribution Aggregation Core IP Transcode Switch Core + Router Router Network IP Device Real-time E-MSE Aggregation Mgmt HeadendTranscoding Router Mobile Sport Storage Events Storage Storage Media Data IP IP Center Content Providers Service Providers Consumers All Rights Reserved © www.deepakpareek.com
  83. 83. IP DATA SERVICES VIDEO SERVICES UNIFIED COMMUNICATION CLOUD SERVICES CURRENT REVENUE FUTURISTIC REVENUE VOICE SMS DATA CONNECTION All Rights Reserved © www.deepakpareek.com
  84. 84. HYPER- CONNECTED SPEAK ALOUD CREATIVE INFLUENCED INFORMED COLLABORATE DEMANDING All Rights Reserved © www.deepakpareek.com
  85. 85. Bad Debt Demographics Address Gender Bank School MY CREDIT MY PERSONAL DATA MY RELATIONSHIPS Average Balance Name Preferences Profile Workplace Friends SIM SoftSIM Browsing History MY DEVICES MY INTERACTIONS Device Details Serial Number Domains Short Codes Number SIP Number Pictures Videos Location Presence MY IDENTIFIERS MY STUFF MY CONTEXT IP Address Address Book Calendar Roaming On/Off All Rights Reserved © www.deepakpareek.com
  86. 86. FUTURE BUSINESS ORG ORG TALENT MANAGEMENT STRATEGY ARCHITECTURE DEVELOPMENT MANAGEMENT BUSINESS ENTERPRISE BUSINESS BUSINESS ENTERPRISE PROCESS PERFORMANCE OPERATING TRANSFORMATION GOVERNANCE MANAGEMENT MANAGEMENT MODEL AND CONTROLS ENTERPRISE CHANGE INFORMATION FUNCTIONAL INTEGRATED ARCHITECTURE MANAGEMENT ARCHITECTURE ARCHITECTURE MARKETING INFRASTRUCTURE COMPLIANCE TECHNOLOGY RISK OPTIMIZED ARCHITECTURE MANAGEMENT MANAGEMENT MITIGATION SERVICE DELIVERY All Rights Reserved © www.deepakpareek.com
  87. 87. NEW PRIORITIES Customers Partners Employees Other AND FOCUS Stakeholders NEW WAYS TO Strategy Technology Risk Uncertainty Innovation THINK ABOUT Inter/Intra Org NEW MINDSET Industry Structure Relationships Value Creation NEW Virtual STRUCTURES Outsourcing Mergers Acquisitions Unbundling Alliances Org AND PROCESSES Social Web Tele- Real- Smart NEW TOOLS Media Cloud Services Presence Mobility Time BI Grid All Rights Reserved © www.deepakpareek.com
  88. 88. All Rights Reserved © www.deepakpareek.com
  89. 89. All Rights Reserved © www.deepakpareek.com
  90. 90. MODIFY EXISTING CONCEPTS TO BETTER MATCH LOCAL NEEDS COPY MODIFY CREATE INTRODUCE GLOBAL DEVELOP NEW FORMATS THAT CONCEPTS, TARGETING ALREADY EXIST SPECIFIC LOCAL SEGMENTS AND NEEDS All Rights Reserved © www.deepakpareek.com
  91. 91. • BUSINESS MODEL • CORE PROCESS •How you get paid •How you add value to what • NETWORKING you offer •How you structure • ENABLING PROCESS ownership •How you support the core processes • CHANNEL • PERFORMANCE •How you get your offering to •How you design your core market offering • BRAND • PRODUCT/SERVICE SYSTEM •How you communicate the •How you enhance your core offering offering • CUSTOMER EXPERIENCE • CUSTOMER RELATIONS •How you integrate the entire •How you stay connected customer relationship with customers after purchase All Rights Reserved © www.deepakpareek.com
  92. 92. THEY WANT VALUE (OUTCOMES/SOLUTIONS) All Rights Reserved © www.deepakpareek.com
  93. 93. TANGIBLE (PRODUCT) VALUE (SOLUTION) INTANGIBLE (SERVICE) All Rights Reserved © www.deepakpareek.com
  94. 94. Major part of the Revenue, even for Product Companies, is from services. All Rights Reserved © www.deepakpareek.com
  95. 95. WELL DEVELOPED UNDER DEVELOPED SERVICE INNOVATION IS AMORPHOUS. All Rights Reserved © www.deepakpareek.com
  96. 96. RATE OF INNOVATION Service Innovation Process Innovation Product Innovation 2007 2015 TIME All Rights Reserved © www.deepakpareek.com
  97. 97. TANGIBLES • Physical environment, equipment, appearance, visuals RELIABILITY • Dependable and accurate service RESPONSIVENESS • Willingness to help and provide timely service COMPETENCE • Knowledge and skill to perform service COURTESY • Polite, respectful and friendly personnel CREDIBILITY • Trustworthiness of provider, serving customers best interest SECURITY • Freedom of danger or risk. Provide appropriate confidentiality ACCESS • Approachability and ease of contact COMMUNICATION • Informing customers of process and procedure TRANSPARENCY • Providing information in a fair manner EMPATHY • Individualized attention. Recognizing and building relationships DIVERSITY • Recognize the social, cultural and systems of oppression and privilege All Rights Reserved © www.deepakpareek.com
  98. 98. All Rights Reserved © www.deepakpareek.com
  99. 99. IDEATION NEEDS SYNTHESIS IMPLEMENTATION FINDING VISUALIZA ITERATION TION All Rights Reserved © www.deepakpareek.com
  100. 100. ACQUIRE BOND SUSPECT PROSPECT CUSTOMER CLIENT SUPPORTER ADVOCATE PARTNER RETAIN All Rights Reserved © www.deepakpareek.com
  101. 101. All Rights Reserved © www.deepakpareek.com
  102. 102. CLEAR STRATEGY – COMPREHENSIVE CONTINUOUS STRONG GOVERNANCE - CUSTOMER FOCUSED PRACTICES - ESTABLISH MEASUREMENT - BUILD THE RIGHT TEAM APPROACHES TO SUPPORT INFORMATION PROCESSES MEASURE THE RIGHT BUSINESS GOALS THAT SUPPORT THE THINGS STRATEGIC PLAN Prioritize Initiatives Based on Measured Performance Assess the State of the Data Increase in retention Arrange Funding •Market Share, Retention, Profitability, Ownership Define Business Rules Resolve Conflicts Adhere to Value Increase in Usage & Value •Analyse Propensity, Risk, Define Value Products, Trends, Segments Address Data Quality & and Targets Breadth of Data Reasonable Justification Increase in Customer Profitablity Create Bridge Between Initiate Action on Trigger Establish Clear Owners Business & IT Events Execute Action Plan BuildStrongValidation,Alertingand Increase in Market Share Compliance MonitoringProcesses Manage Project Well Defined ROI Targets Establish Policies and Best Increase in Customer Monitor Post-Execution Practices Satisfaction Performance All Rights Reserved © www.deepakpareek.com
  103. 103. BEST CASE SERVICE TRADITIONAL NICHE CUSTOMIZED BUSINESS PROCESS PERSONALIZED STANDARD STANDARD CUSTOMER PASSIVE ACTIVE All Rights Reserved © www.deepakpareek.com
  104. 104. CREATING AND STRENGTHENING IMPACTS CAPABILITIES FOCUSED ON MANAGING Protection Of Customer RETENTION & CUSTOMER RELATIONSHIPS AND Base GROWTH LEARNING FROM ACQUIRED CUSTOMER INFORMATION Customer Driven Culture EMPLOYEE Sense of Mission ENGAGEMENT Customer Retention Customer by Anticipating Satisfaction Through Customer Needs Managing Customer High Quality Network Experience NGN Innovative “Solutions” REVENUE REVENUE Improved Company STAKE HOLDER GROWTH RETENTION Perception MANAGEMENT All Rights Reserved © www.deepakpareek.com
  105. 105. •Flattened Leadership •Continual Change •Older is not Better •Shared Responsibility •Challenging Environment •Follow Ideas •Decision by Consensus •Innovation-Driven •Earn Up Model •Peer-to-Peer Drives Working •Crowd-sourced Creation Influence •Responsibility at the Core •Encourage New Methods •Recommendations Drive •New Learning •Technology as Tool not Behaviour Encouraged Means •Customer Part of Think •Rapid Growth as •Focus on Experience Tank Incentive All Rights Reserved © www.deepakpareek.com
  106. 106. SELF- INTEGRATED EMPLOYEE SYSTEMS O GANIZA IONAL R T FOCUS ON CONTINUOUS DIRECTING PROCESSES & INVOLVEMENT THINKING LEARNING QUALITY IMPROVEMENT WORK TEAMS TECHNOLOGIES All Rights Reserved © www.deepakpareek.com
  107. 107. Lean Hierarchy Heavy Change is Team Now Emphasis HIGH Get PERFORMANCE Rapid Things ORGANIZATION Decision Done Making Ideas Empowered More People Valuable All Rights Reserved © www.deepakpareek.com
  108. 108. REVENUE Order Entry BUSINESS ASSURANCE ASSURANCE Cash Financial Management Analysis Order Billing ORGANIZATION Management Usage Consume Collection Services QUALITY Monitor / CUSTOMER ASSURANCE Measure ASSURANCE All Rights Reserved © www.deepakpareek.com
  109. 109. REVENUE Order Entry BUSINESS ASSURANCE ASSURANCE Cash Financial Management Analysis Order Billing ORGANIZATION SOFTWARE Management Usage Consume Collection Services QUALITY Monitor / CUSTOMER ASSURANCE Measure ASSURANCE All Rights Reserved © www.deepakpareek.com
  110. 110. REVENUE Order Entry BUSINESS ASSURANCE ASSURANCE Cash Financial Management Analysis Order Billing ORGANIZATION SOFTW ARE CUSTOMER Management Usage Consume Collection Services QUALITY Monitor / CUSTOMER ASSURANCE Measure ASSURANCE All Rights Reserved © www.deepakpareek.com
  111. 111. SHAREHOLDERS RISK MANAGEMENT RESOURCE GROWTH OPTIMISATION I NNO A V TION STAKEHOLDER ENVIRONMENT RELATIONS IMPACT CSR MANAGEMENT SUSTAINABLE SOCIETY SOCIAL ENVIRONMENT ENTERPRISE All Rights Reserved © www.deepakpareek.com
  112. 112. All Rights Reserved © www.deepakpareek.com
  113. 113. COOPERATION CONVERGENCE •Building trusting relationships across •Staying aligned to the primary borders and distances. purpose and direction of the team. COORDINATION CAPABILITY •Synchronizing work for efficiency & •Leveraging the knowledge, skills, and effectiveness. experiences of all team members, partners, customers and experts. COMMUNICATION CULTURE •Developing shared understanding •Forming a work culture that is with internal and external inclusive of cultural and style connections. differences All Rights Reserved © www.deepakpareek.com
  114. 114. All Rights Reserved © www.deepakpareek.com
  115. 115. “ KNOWLEDGE IS NOT ABSTRACT AND DISTANT, ARISTOTLE KNOWLEDGE IS EMPIRICAL. ” “AN ORGANIZATION’S ABILITY TO LEARN AND JACK TRANSLATE THAT LEARNING INTO ACTION IS THE WELCH ULTIMATE COMPETITIVE BUSINESS ADVANTAGE.” “KNOWLEDGE HAS BECOME THE KEY ECONOMIC RESOURCE AND THE DOMINANT – AND PERHAPS EVEN PETER DRUCKER THE ONLY – SOURCE OF COMPETITIVE ADVANTAGE.” “IN THE KNOWLEDGE ECONOMY LEARNING IS WORK DEEPAK AND YOUR WORK IS LEARNING .” PAREEK All Rights Reserved © www.deepakpareek.com

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