Bc final

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Bc final

  1. 1. Business communication<br />1<br />WELINGKAR DBM JULY 09 BATCH GROUP 8<br />
  2. 2. Communication IN organisation’s<br />2<br />
  3. 3. Definition <br />An orgnisation has internal and external communication messages that move within the orgnaisation. <br />3<br />
  4. 4. Internal<br />Internal communication is the communication that exists within a company, between and among employees. <br />face-to-face casual conversations <br />formal meetings <br />phone calls<br />emails, memorandums<br />and internal wikis. <br />4<br />
  5. 5. Media of internal communication <br />Notice board & bulletin board<br />public add system <br />intercom<br />intranet <br />meetings <br />publications <br />House journal<br />Bulletin <br />News later<br />
  6. 6. Aspects of Good Internal Communications<br />Transparent and timely. When details have been confirmed and approved, messages should be presented to employees before any external public <br />Clear <br />Informative <br />Independent <br />Relevant <br />
  7. 7. Common Causes of Problems in Internal Communications<br />“If I know it, then everyone must know it.” Perhaps the most common communications problem is management's (leaders' and managers') assumption that because they are aware of some piece of information, everyone else is, too. Usually staff is not aware unless management makes a deliberate attempt to carefully convey information.<br /> “If I need your opinion, I'll tell it to you.” Lastly, communications problems can arise when management simply sees no value whatsoever in listening to subordinates, believing subordinates should just do their jobs.<br />
  8. 8. Common Causes of Problems in Internal Communications<br />“So what's to talk about?” Communications problems can arise when inexperienced management interprets its job as solving problems and if there aren't any problems/crises, then there's nothing that needs to be communicated <br />“Our problems are too big to have to listen to each other.” Particularly when personnel are tired or under stress, it's easy to do what's urgent rather than what's important. So people misunderstand others' points or intentions. This problem usually gets discovered too late, too.<br />
  9. 9. Internal Communications Departments<br />An internal communications department can become a moderator of interaction between official organizational representatives and employees. The internal communications department should be responsible for developing and maintaining a number of channels that allow effective communication to take place across the business. <br />These channels include.<br />
  10. 10. Internal Communications Departments<br />Intranet web site <br />An informal session where employees can listen to and talk with the organizational representative such as a managing director, such as a Town Meeting or breakfast with CEO <br />Conference calls <br />Employee television channel <br />Internal newsletters, brochures, and other printed, tangible materials <br />E-mail <br />Message boards <br />Personal or group meetings <br />Virtual meetings <br />
  11. 11. External communication <br />A company’s “publics”<br />

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