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Bc final
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Bc final

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  • 1. Business communication
    1
    WELINGKAR DBM JULY 09 BATCH GROUP 8
  • 2. Communication IN organisation’s
    2
  • 3. Definition
    An orgnisation has internal and external communication messages that move within the orgnaisation.
    3
  • 4. Internal
    Internal communication is the communication that exists within a company, between and among employees.
    face-to-face casual conversations
    formal meetings
    phone calls
    emails, memorandums
    and internal wikis.
    4
  • 5. Media of internal communication
    Notice board & bulletin board
    public add system
    intercom
    intranet
    meetings
    publications
    House journal
    Bulletin
    News later
  • 6. Aspects of Good Internal Communications
    Transparent and timely. When details have been confirmed and approved, messages should be presented to employees before any external public
    Clear
    Informative
    Independent
    Relevant
  • 7. Common Causes of Problems in Internal Communications
    “If I know it, then everyone must know it.” Perhaps the most common communications problem is management's (leaders' and managers') assumption that because they are aware of some piece of information, everyone else is, too. Usually staff is not aware unless management makes a deliberate attempt to carefully convey information.
    “If I need your opinion, I'll tell it to you.” Lastly, communications problems can arise when management simply sees no value whatsoever in listening to subordinates, believing subordinates should just do their jobs.
  • 8. Common Causes of Problems in Internal Communications
    “So what's to talk about?” Communications problems can arise when inexperienced management interprets its job as solving problems and if there aren't any problems/crises, then there's nothing that needs to be communicated
    “Our problems are too big to have to listen to each other.” Particularly when personnel are tired or under stress, it's easy to do what's urgent rather than what's important. So people misunderstand others' points or intentions. This problem usually gets discovered too late, too.
  • 9. Internal Communications Departments
    An internal communications department can become a moderator of interaction between official organizational representatives and employees. The internal communications department should be responsible for developing and maintaining a number of channels that allow effective communication to take place across the business.
    These channels include.
  • 10. Internal Communications Departments
    Intranet web site
    An informal session where employees can listen to and talk with the organizational representative such as a managing director, such as a Town Meeting or breakfast with CEO
    Conference calls
    Employee television channel
    Internal newsletters, brochures, and other printed, tangible materials
    E-mail
    Message boards
    Personal or group meetings
    Virtual meetings
  • 11. External communication
    A company’s “publics”

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