 Live Assistance
 Tutorials
 Other Resources
Note: From the moment they join, they can see your screen.
Tip: Get the best experience by having 1 window open & go slow there is some
drag time
Live chat!
Image from: http://wpdaily.co/google-hangout-0/google-hangout-5/
Hangouts can be public or invite only
Google Hangouts is available as an Android App so users can connect via their
mobile device
Videos can be embedded in websites, shared through social media, techsmith or
embedded in PowerPoints
Vine, Instagram, Cinemagram
Great for demos of things off-screen. An example – the red box for new materials!
Vine example...
Text
Email
Live Chat
Blogger.com
.com allows free sites with hosting, .org allows you to download and host your own
site
Google Sites and Blogger
Allows for sharing tutorials and creating followers
Examples: http://nypl.tumblr.com/ momalibrary.tumblr.com chicagopublic...
 Create content and share in multiple
formats
 Share what you create via social media
 Even if multiple ways – demo one
Additional resources:
Animoto, VoiceThread, Prezi, Slideshare
diana@novarelibrary.com
delicious.com/dee987
slideshare.net/dee987
www.facebook.com/NovareLibraryServices
877-816-9638
Dia...
Tools for Assisting End Users
Tools for Assisting End Users
Tools for Assisting End Users
Tools for Assisting End Users
Tools for Assisting End Users
Tools for Assisting End Users
Tools for Assisting End Users
Tools for Assisting End Users
Tools for Assisting End Users
Tools for Assisting End Users
Tools for Assisting End Users
Tools for Assisting End Users
Upcoming SlideShare
Loading in...5
×

Tools for Assisting End Users

275

Published on

As users become more virtual, the struggle to assist remote users continues to grow. During this workshop, we will explore free and low-cost tools to allow you to:

• Create online tutorials including video and screenshots
• Provide remote reference services to virtual users
• Troubleshoot and provide direction to users
• Discuss how to market tutorials and frequent issues you can face

Published in: Technology, News & Politics
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
275
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
5
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Tools for Assisting End Users

  1. 1.  Live Assistance  Tutorials  Other Resources
  2. 2. Note: From the moment they join, they can see your screen.
  3. 3. Tip: Get the best experience by having 1 window open & go slow there is some drag time Live chat!
  4. 4. Image from: http://wpdaily.co/google-hangout-0/google-hangout-5/
  5. 5. Hangouts can be public or invite only
  6. 6. Google Hangouts is available as an Android App so users can connect via their mobile device
  7. 7. Videos can be embedded in websites, shared through social media, techsmith or embedded in PowerPoints
  8. 8. Vine, Instagram, Cinemagram Great for demos of things off-screen. An example – the red box for new materials! Vine examples - http://goo.gl/wFYvDc, http://seenive.com/tag/libraries
  9. 9. Text Email Live Chat
  10. 10. Blogger.com
  11. 11. .com allows free sites with hosting, .org allows you to download and host your own site
  12. 12. Google Sites and Blogger
  13. 13. Allows for sharing tutorials and creating followers Examples: http://nypl.tumblr.com/ momalibrary.tumblr.com chicagopubliclibrary.tumblr.com orangecountylibrarysystem.tumblr.com librarywayfinding.tumblr.com
  14. 14.  Create content and share in multiple formats  Share what you create via social media  Even if multiple ways – demo one
  15. 15. Additional resources: Animoto, VoiceThread, Prezi, Slideshare
  16. 16. diana@novarelibrary.com delicious.com/dee987 slideshare.net/dee987 www.facebook.com/NovareLibraryServices 877-816-9638 Diana Silveira
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×