Tools for Assisting End Users

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As users become more virtual, the struggle to assist remote users continues to grow. During this workshop, we will explore free and low-cost tools to allow you to: …

As users become more virtual, the struggle to assist remote users continues to grow. During this workshop, we will explore free and low-cost tools to allow you to:

• Create online tutorials including video and screenshots
• Provide remote reference services to virtual users
• Troubleshoot and provide direction to users
• Discuss how to market tutorials and frequent issues you can face

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Transcript

  • 1.  Live Assistance  Tutorials  Other Resources
  • 2. Note: From the moment they join, they can see your screen.
  • 3. Tip: Get the best experience by having 1 window open & go slow there is some drag time Live chat!
  • 4. Image from: http://wpdaily.co/google-hangout-0/google-hangout-5/
  • 5. Hangouts can be public or invite only
  • 6. Google Hangouts is available as an Android App so users can connect via their mobile device
  • 7. Videos can be embedded in websites, shared through social media, techsmith or embedded in PowerPoints
  • 8. Vine, Instagram, Cinemagram Great for demos of things off-screen. An example – the red box for new materials! Vine examples - http://goo.gl/wFYvDc, http://seenive.com/tag/libraries
  • 9. Text Email Live Chat
  • 10. Blogger.com
  • 11. .com allows free sites with hosting, .org allows you to download and host your own site
  • 12. Google Sites and Blogger
  • 13. Allows for sharing tutorials and creating followers Examples: http://nypl.tumblr.com/ momalibrary.tumblr.com chicagopubliclibrary.tumblr.com orangecountylibrarysystem.tumblr.com librarywayfinding.tumblr.com
  • 14.  Create content and share in multiple formats  Share what you create via social media  Even if multiple ways – demo one
  • 15. Additional resources: Animoto, VoiceThread, Prezi, Slideshare
  • 16. diana@novarelibrary.com delicious.com/dee987 slideshare.net/dee987 www.facebook.com/NovareLibraryServices 877-816-9638 Diana Silveira