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As users become more virtual, the struggle to assist remote users continues to grow. During this workshop, we will explore free and low-cost tools to allow you to:
• Create online tutorials including video and screenshots
• Provide remote reference services to virtual users
• Troubleshoot and provide direction to users
• Discuss how to market tutorials and frequent issues you can face
Clipping is a handy way to collect important slides you want to go back to later.