Your SlideShare is downloading. ×
Tools for Assisting End Users
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Tools for Assisting End Users

233
views

Published on

As users become more virtual, the struggle to assist remote users continues to grow. During this workshop, we will explore free and low-cost tools to allow you to: …

As users become more virtual, the struggle to assist remote users continues to grow. During this workshop, we will explore free and low-cost tools to allow you to:

• Create online tutorials including video and screenshots
• Provide remote reference services to virtual users
• Troubleshoot and provide direction to users
• Discuss how to market tutorials and frequent issues you can face

Published in: Technology, News & Politics

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
233
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
5
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1.  Live Assistance  Tutorials  Other Resources
  • 2. Note: From the moment they join, they can see your screen.
  • 3. Tip: Get the best experience by having 1 window open & go slow there is some drag time Live chat!
  • 4. Image from: http://wpdaily.co/google-hangout-0/google-hangout-5/
  • 5. Hangouts can be public or invite only
  • 6. Google Hangouts is available as an Android App so users can connect via their mobile device
  • 7. Videos can be embedded in websites, shared through social media, techsmith or embedded in PowerPoints
  • 8. Vine, Instagram, Cinemagram Great for demos of things off-screen. An example – the red box for new materials! Vine examples - http://goo.gl/wFYvDc, http://seenive.com/tag/libraries
  • 9. Text Email Live Chat
  • 10. Blogger.com
  • 11. .com allows free sites with hosting, .org allows you to download and host your own site
  • 12. Google Sites and Blogger
  • 13. Allows for sharing tutorials and creating followers Examples: http://nypl.tumblr.com/ momalibrary.tumblr.com chicagopubliclibrary.tumblr.com orangecountylibrarysystem.tumblr.com librarywayfinding.tumblr.com
  • 14.  Create content and share in multiple formats  Share what you create via social media  Even if multiple ways – demo one
  • 15. Additional resources: Animoto, VoiceThread, Prezi, Slideshare
  • 16. diana@novarelibrary.com delicious.com/dee987 slideshare.net/dee987 www.facebook.com/NovareLibraryServices 877-816-9638 Diana Silveira

×