Tools for Assisting End Users

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As users become more virtual, the struggle to assist remote users continues to grow. During this workshop, we will explore free and low-cost tools to allow you to:

• Create online tutorials including video and screenshots
• Provide remote reference services to virtual users
• Troubleshoot and provide direction to users
• Discuss how to market tutorials and frequent issues you can face

Published in: Technology, News & Politics
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Tools for Assisting End Users

  1. 1.  Live Assistance  Tutorials  Other Resources
  2. 2. Note: From the moment they join, they can see your screen.
  3. 3. Tip: Get the best experience by having 1 window open & go slow there is some drag time Live chat!
  4. 4. Image from: http://wpdaily.co/google-hangout-0/google-hangout-5/
  5. 5. Hangouts can be public or invite only
  6. 6. Google Hangouts is available as an Android App so users can connect via their mobile device
  7. 7. Videos can be embedded in websites, shared through social media, techsmith or embedded in PowerPoints
  8. 8. Vine, Instagram, Cinemagram Great for demos of things off-screen. An example – the red box for new materials! Vine examples - http://goo.gl/wFYvDc, http://seenive.com/tag/libraries
  9. 9. Text Email Live Chat
  10. 10. Blogger.com
  11. 11. .com allows free sites with hosting, .org allows you to download and host your own site
  12. 12. Google Sites and Blogger
  13. 13. Allows for sharing tutorials and creating followers Examples: http://nypl.tumblr.com/ momalibrary.tumblr.com chicagopubliclibrary.tumblr.com orangecountylibrarysystem.tumblr.com librarywayfinding.tumblr.com
  14. 14.  Create content and share in multiple formats  Share what you create via social media  Even if multiple ways – demo one
  15. 15. Additional resources: Animoto, VoiceThread, Prezi, Slideshare
  16. 16. diana@novarelibrary.com delicious.com/dee987 slideshare.net/dee987 www.facebook.com/NovareLibraryServices 877-816-9638 Diana Silveira

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