Collaborating in the Cloud with Lync
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Collaborating in the Cloud with Lync

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How do you foster innovation? How do you create a Culture of Openness, Change and Creativity? How do you create a Sustainable Competitive Advantage? It starts with getting your people to work and ...

How do you foster innovation? How do you create a Culture of Openness, Change and Creativity? How do you create a Sustainable Competitive Advantage? It starts with getting your people to work and create together as one team. OK great! How do you do that? Answer: using Lync.

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Collaborating in the Cloud with Lync Collaborating in the Cloud with Lync Presentation Transcript

  • The world has changed?
  • Work has changed? www.flickr.com/photos/53558245@N02/4978362207
  • Technology has changed? www.flickr.com/photos/nationaalarchief/4193508328
  • Communication has changed?www.flickr.com/photos/9479603@N02/4552101138
  • The way we work at the office has changed? www.flickr.com/photos/seattlemunicipalarchives
  • The office has changed?7
  • One thing that hasn’t changed:do more with less and faster?
  • ThePROBLEM
  • Competition
  • How do you escape the Red Ocean? 11
  • Commoditisation
  • Cost of doing business www.flickr.com/photos/davedugdale/5099605109
  • Discounting our best resources www.flickr.com/photos/soulrush/466056716
  • Managing the inevitable www.flickr.com/photos/vek/4665924239
  • Disruptive change www.flickr.com/photos/mwichary/3690887427
  • The world has changed
  • TwoQuestions?
  • 1. Reality or illusion? www.flickr.com/photos/tomwachtel/5765694718
  • 2. Opportunity or threat? www.flickr.com/photos/squeakywheel/252715820
  • Is this going to be
  • Small hint!
  • Game-Changer
  • The Game
  • The Game
  • Game ChangerCustomers New Economy Collaboration Technology Cloud Services
  • ThePROBLEM
  • How do you escape the Red Ocean? 29
  • TheSOLUTION
  • Starts here www.flickr.com/photos/76029035@N02/6829438075
  • The real office http://flickr.com/photos/laughingsquid/2395531279
  • The mobile office
  • Give people thetools they need
  • or they will use their own www.flickr.com/photos/artwithrays/2743271943
  • Today’s Office worker www.flickr.com/photos/casamatita/7034989405
  • Today’s Office www.flickr.com/photos/venturebeatpix/6685333353
  • New ways ofCommunicating New ways ofconsuming and sharing Information
  • New ways of communicating www.flickr.com/photos/yourdon/5085610893
  • Communicating on the go www.flickr.com/photos/yourdon/5022289365
  • Tomorrow’s office worker www.flickr.com/photos/good_day/3086916806
  • Tomorrow’s office worker www.flickr.com/photos/maxbraun/149270753
  • EnterpriseCOLLABORATIONEnablement
  • Prototype of EnterpriseCollaboration Enablement
  • A journey into the unknown
  • Get it rightwww.flickr.com/photos/winemegup/3641912321
  • Get it wrong www.flickr.com/photos/roome/3390682853
  • You feel like this?
  • Help! Where do I start?
  • thinkdif erent f
  • A fresh perspective 52
  • 1 What is Lync?2 What can Lync do for you?3 Collaboration as a Competitive Advantage
  • Lync is the BIG opportunity 55
  • Opportunity calibration
  • Reduce CostsReducecosts Adopt Quickly Adopt quickly Ease Deployment Ease deployment
  • Easedeploy Communications Enabling Business Processesment  E  E  E  E
  • PC Mac Browser Mobile Desk Phones
  • Unified user experience www.flickr.com/photos/csaila/3648816968
  • 1 What is Lync?2 What can Lync do for you?3 Collaboration as a Competitive Advantage
  • CustomerSuccessStories
  • Adoptquickly “Fastest take up of any product we’ve ever deployed. 60% of people were using it within 24 hours of that tool landing on their desktop. We put it across 32,000 people in a couple of weeks. There were no compatibility issues, there were no scalability issues; it just worked!” – Mark Griffith, Head of Workplace Technologies, Commonwealth Bank of Australia
  • Reducecosts Lower real estate and facility costs and reduce environmental impact “The implementation of the Sprint Mobile Workforce [supported by Lync] has resulted in over $30 million a year in net savings, simply because we need less square footage.” – Scott Woodrome, Manager of Real Estate and Facilities, Sprint
  • “Having Microsoft Lync on the Windows Phone hashelped the workforce herebe more productive. I’d say, in general, around 70-80 percent.” – John Waterworth, Senior Network Engineer, Lionbridge
  • Market study
  • Eliminating barriers to adoption 67
  • 1 What is Lync?2 What can Lync do for you?3 Collaboration as a Competitive Advantage
  • How we work has changed www.flickr.com/photos/blackbeltjones/5103757620
  • • Efficiency, productivity, creativity, innovation • Effectiveness, more desired outcomes • Motivated, Engaged and Energised • Sense of satisfaction, contribution, feel valued • Maximise Discretionary effort • Sense of purpose, meaning and fulfilmentCo-Create Brainstorm, learn, createCollaborate Share, contribute, improveCommunicate Chat, talk, exchange information and ideas Connect Presence, click to connect, anytime/anywhere
  • “Every battle is won_ before it is fought.” Sun Tzu 544 - 496 BC
  • How can you useCollaborationto TRANSFORMyour Business?
  • Differentiation: 3 Levels of Perceived Value E2E Basic Product/Service: 3 Customer Experience • Technology • Price performance • Product quality 2Support & Services Basic Support & Services: • Levels of support 1 Product/Service Basic Your • Quality of service • Systems Product/Service Business • Processes E2E Customer Experience: • People • Perceived value • High touch • Exceed customer expectations • Delight and astound customers SalesChannel Europe ©2012 All rights reserved 73
  • Differentiation happensat Level 2 and Level 3
  • beforeYou have to CHANGE
  • You still feel like this?
  • “Do I really need this? www.flickr.com/photos/seatbelt67/502255276
  • Delaying adoption puts your business at risk! www.flickr.com/photos/good_day/38181398
  • “When the rate ofchange externally isgreater than the rateof change internally,you have a problem.” - Jack Welch 79 www.flickr.com/photos/nathaninsandiego/3466495191
  • External speed of change www.flickr.com/photos/sergei24/306212854
  • Internal speed of change www.flickr.com/photos/14degrees/440515255
  • Get it wrong www.flickr.com/photos/roome/3390682853
  • Collaborating in the CloudSuccess Factors Checklist: 1. The Cloud is here to stay because it delivers superior business value 2. Use the Cloud to create a collaborative work environment where people work, share and co-create together 3. Provide your customers with new and superior capabilities, offers and levels of service 4. Communicate what makes you different 5. The best way to reach the beach is to ride the wave 6. Leverage the transformational impact of Microsoft Lync 7. Enjoy success and have fun!
  • Get it rightwww.flickr.com/photos/winemegup/3641912321
  • Get it right www.flickr.com/photos/littlebabyjesus/123838009
  • www.flickr.com/photos/horacio/3781750
  • David R Ednie President & CEO SalesChannel Europe Ph: +33 676 60 09 25 (FRA)Email: david@saleschannel-europe.comWebsite: www.saleschannel-europe.com www.flickr.com/photos/horacio/3781750