Collaborating in the Cloud with Lync

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How do you foster innovation? How do you create a Culture of Openness, Change and Creativity? How do you create a Sustainable Competitive Advantage? It starts with getting your people to work and create together as one team. OK great! How do you do that? Answer: using Lync.

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Collaborating in the Cloud with Lync

  1. 1. The world has changed?
  2. 2. Work has changed? www.flickr.com/photos/53558245@N02/4978362207
  3. 3. Technology has changed? www.flickr.com/photos/nationaalarchief/4193508328
  4. 4. Communication has changed?www.flickr.com/photos/9479603@N02/4552101138
  5. 5. The way we work at the office has changed? www.flickr.com/photos/seattlemunicipalarchives
  6. 6. The office has changed?7
  7. 7. One thing that hasn’t changed:do more with less and faster?
  8. 8. ThePROBLEM
  9. 9. Competition
  10. 10. How do you escape the Red Ocean? 11
  11. 11. Commoditisation
  12. 12. Cost of doing business www.flickr.com/photos/davedugdale/5099605109
  13. 13. Discounting our best resources www.flickr.com/photos/soulrush/466056716
  14. 14. Managing the inevitable www.flickr.com/photos/vek/4665924239
  15. 15. Disruptive change www.flickr.com/photos/mwichary/3690887427
  16. 16. The world has changed
  17. 17. TwoQuestions?
  18. 18. 1. Reality or illusion? www.flickr.com/photos/tomwachtel/5765694718
  19. 19. 2. Opportunity or threat? www.flickr.com/photos/squeakywheel/252715820
  20. 20. Is this going to be
  21. 21. Small hint!
  22. 22. Game-Changer
  23. 23. The Game
  24. 24. The Game
  25. 25. Game ChangerCustomers New Economy Collaboration Technology Cloud Services
  26. 26. ThePROBLEM
  27. 27. How do you escape the Red Ocean? 29
  28. 28. TheSOLUTION
  29. 29. Starts here www.flickr.com/photos/76029035@N02/6829438075
  30. 30. The real office http://flickr.com/photos/laughingsquid/2395531279
  31. 31. The mobile office
  32. 32. Give people thetools they need
  33. 33. or they will use their own www.flickr.com/photos/artwithrays/2743271943
  34. 34. Today’s Office worker www.flickr.com/photos/casamatita/7034989405
  35. 35. Today’s Office www.flickr.com/photos/venturebeatpix/6685333353
  36. 36. New ways ofCommunicating New ways ofconsuming and sharing Information
  37. 37. New ways of communicating www.flickr.com/photos/yourdon/5085610893
  38. 38. Communicating on the go www.flickr.com/photos/yourdon/5022289365
  39. 39. Tomorrow’s office worker www.flickr.com/photos/good_day/3086916806
  40. 40. Tomorrow’s office worker www.flickr.com/photos/maxbraun/149270753
  41. 41. EnterpriseCOLLABORATIONEnablement
  42. 42. Prototype of EnterpriseCollaboration Enablement
  43. 43. A journey into the unknown
  44. 44. Get it rightwww.flickr.com/photos/winemegup/3641912321
  45. 45. Get it wrong www.flickr.com/photos/roome/3390682853
  46. 46. You feel like this?
  47. 47. Help! Where do I start?
  48. 48. thinkdif erent f
  49. 49. A fresh perspective 52
  50. 50. 1 What is Lync?2 What can Lync do for you?3 Collaboration as a Competitive Advantage
  51. 51. Lync is the BIG opportunity 55
  52. 52. Opportunity calibration
  53. 53. Reduce CostsReducecosts Adopt Quickly Adopt quickly Ease Deployment Ease deployment
  54. 54. Easedeploy Communications Enabling Business Processesment  E  E  E  E
  55. 55. PC Mac Browser Mobile Desk Phones
  56. 56. Unified user experience www.flickr.com/photos/csaila/3648816968
  57. 57. 1 What is Lync?2 What can Lync do for you?3 Collaboration as a Competitive Advantage
  58. 58. CustomerSuccessStories
  59. 59. Adoptquickly “Fastest take up of any product we’ve ever deployed. 60% of people were using it within 24 hours of that tool landing on their desktop. We put it across 32,000 people in a couple of weeks. There were no compatibility issues, there were no scalability issues; it just worked!” – Mark Griffith, Head of Workplace Technologies, Commonwealth Bank of Australia
  60. 60. Reducecosts Lower real estate and facility costs and reduce environmental impact “The implementation of the Sprint Mobile Workforce [supported by Lync] has resulted in over $30 million a year in net savings, simply because we need less square footage.” – Scott Woodrome, Manager of Real Estate and Facilities, Sprint
  61. 61. “Having Microsoft Lync on the Windows Phone hashelped the workforce herebe more productive. I’d say, in general, around 70-80 percent.” – John Waterworth, Senior Network Engineer, Lionbridge
  62. 62. Market study
  63. 63. Eliminating barriers to adoption 67
  64. 64. 1 What is Lync?2 What can Lync do for you?3 Collaboration as a Competitive Advantage
  65. 65. How we work has changed www.flickr.com/photos/blackbeltjones/5103757620
  66. 66. • Efficiency, productivity, creativity, innovation • Effectiveness, more desired outcomes • Motivated, Engaged and Energised • Sense of satisfaction, contribution, feel valued • Maximise Discretionary effort • Sense of purpose, meaning and fulfilmentCo-Create Brainstorm, learn, createCollaborate Share, contribute, improveCommunicate Chat, talk, exchange information and ideas Connect Presence, click to connect, anytime/anywhere
  67. 67. “Every battle is won_ before it is fought.” Sun Tzu 544 - 496 BC
  68. 68. How can you useCollaborationto TRANSFORMyour Business?
  69. 69. Differentiation: 3 Levels of Perceived Value E2E Basic Product/Service: 3 Customer Experience • Technology • Price performance • Product quality 2Support & Services Basic Support & Services: • Levels of support 1 Product/Service Basic Your • Quality of service • Systems Product/Service Business • Processes E2E Customer Experience: • People • Perceived value • High touch • Exceed customer expectations • Delight and astound customers SalesChannel Europe ©2012 All rights reserved 73
  70. 70. Differentiation happensat Level 2 and Level 3
  71. 71. beforeYou have to CHANGE
  72. 72. You still feel like this?
  73. 73. “Do I really need this? www.flickr.com/photos/seatbelt67/502255276
  74. 74. Delaying adoption puts your business at risk! www.flickr.com/photos/good_day/38181398
  75. 75. “When the rate ofchange externally isgreater than the rateof change internally,you have a problem.” - Jack Welch 79 www.flickr.com/photos/nathaninsandiego/3466495191
  76. 76. External speed of change www.flickr.com/photos/sergei24/306212854
  77. 77. Internal speed of change www.flickr.com/photos/14degrees/440515255
  78. 78. Get it wrong www.flickr.com/photos/roome/3390682853
  79. 79. Collaborating in the CloudSuccess Factors Checklist: 1. The Cloud is here to stay because it delivers superior business value 2. Use the Cloud to create a collaborative work environment where people work, share and co-create together 3. Provide your customers with new and superior capabilities, offers and levels of service 4. Communicate what makes you different 5. The best way to reach the beach is to ride the wave 6. Leverage the transformational impact of Microsoft Lync 7. Enjoy success and have fun!
  80. 80. Get it rightwww.flickr.com/photos/winemegup/3641912321
  81. 81. Get it right www.flickr.com/photos/littlebabyjesus/123838009
  82. 82. www.flickr.com/photos/horacio/3781750
  83. 83. David R Ednie President & CEO SalesChannel Europe Ph: +33 676 60 09 25 (FRA)Email: david@saleschannel-europe.comWebsite: www.saleschannel-europe.com www.flickr.com/photos/horacio/3781750

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