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Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
Strategies for Improving Auditor Competency on a Global Perspective
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Strategies for Improving Auditor Competency on a Global Perspective

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  • THANK YOU SGS, when you need to be sure. For more info, do not hesitate to visit our Website.
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    • 1. SGS Food Safety Services Zeb Blanton Global Key Account Manager 1-407-618-4893 [email_address] Strategies for Improving Auditor Competency on a Global Perspective
    • 2. INTRODUCTION <ul><li>Food safety issues remain at the forefront of public attention much in part due to issues such as salmonella in tomatoes and peppers, melamine in milk and salmonella in peanuts. </li></ul><ul><li>Globalization and international trade have drastically changed the way that food is produced, processed, transported and consumed. This presents stakeholders with new challenges to food safety and quality. </li></ul>
    • 3. INTRODUCTION <ul><li>In today's age of the globalization and ever-increasing consumer awareness, there are ever escalating initiatives surrounding food quality and safety. </li></ul><ul><li>Food safety and quality programs are increasingly focusing on a farm-to-fork approach as a way of reducing food borne hazards entering the food chain. </li></ul>
    • 4. CHALLENGES TO FOOD SAFETY <ul><li>Organizations are being forced to take even more ownership for food safety and to protect their brands. </li></ul><ul><li>Tighter controls are being established to safeguard the food supply chain. </li></ul><ul><li>Traceability and integrated management programs are now an essential part of the food chain. </li></ul>
    • 5. CHALLENGES TO FOOD SAFETY <ul><li>Problems remain and food safety and security concerns continue to increase globally. </li></ul><ul><li>Governments are tightening regulations, reducing MRL’s (Maximum Residue Levels) and engaging more with Third Party Providers to gain more control on the food supply chain. </li></ul>
    • 6. THE CONSUMER <ul><li>Consumers are changing their eating habits, focusing more on functional foods, health and diet as well as expanding their culinary tastes. </li></ul><ul><li>They seek fresher products often minimally processed foods or semi prepared foods that offer higher convenience. </li></ul><ul><li>Consumers are becoming more concerned about Value, Nutrition, Taste, and Organics. </li></ul>
    • 7. THE CONSUMER <ul><li>Even with the current economic conditions, more consumers now eat out of the home which introduces an even longer and more complex food supply and consumption chain. </li></ul><ul><li>Also, during these difficult economic conditions people appear to be buying more ingredients and less prepared whole meals. </li></ul>
    • 8. THE CONSUMER EVOLUTION <ul><li>Today consumers are increasing their demand for companies to prove that they have appropriate systems in place to ensure that food safety and quality are addressed. </li></ul>
    • 9. THE CONSUMER EVOLUTION <ul><li>The trends are that the food industry is being called on to ensure: </li></ul><ul><ul><li>Balanced Value (Price vs Quality) </li></ul></ul><ul><ul><li>Confidence and Transparency </li></ul></ul><ul><ul><li>Consistency and predictability </li></ul></ul><ul><ul><li>Regulatory compliance </li></ul></ul><ul><ul><li>Adequate control over product recall and traceability </li></ul></ul><ul><ul><li>Above all else, that the food consumers eat is safe </li></ul></ul>
    • 10. Strategies for Improving Auditor Competency <ul><li>So, how do we Improve Auditor Competency? </li></ul>
    • 11. GLOBAL CAPABILITIES TO DELIVER <ul><li>Number of qualified auditors: </li></ul><ul><ul><li>ISO 9001 (450 + auditors) </li></ul></ul><ul><ul><li>ISO 22000/FSSC22000 (290 + auditors) </li></ul></ul><ul><ul><li>HACCP & GMP (430 + auditors) </li></ul></ul><ul><ul><li>SQF 1000, SQF 2000 (90 + auditors) </li></ul></ul><ul><ul><li>BRC (200 + auditors / 15 for Food Packaging) </li></ul></ul><ul><ul><li>IFS (60+ auditors) </li></ul></ul><ul><ul><li>GLOBALGAP (100+ auditors) </li></ul></ul><ul><ul><li>Plant Audits /Second Party Audit/Supplier Audit (600+) </li></ul></ul>
    • 12. Strategies for Improving Auditor Competency <ul><li>CHARACTER: </li></ul><ul><li>Inspiring the trust of all stakeholders by taking responsibility, acting with integrity and leading with courage. </li></ul>
    • 13. Strategies for Improving Auditor Competency <ul><li>COMPETENCE: </li></ul><ul><li>Building a learning and diverse culture, characterized by excellence in thought, execution and agility. </li></ul>
    • 14. Strategies for Improving Auditor Competency <ul><li>TEAMWORK: </li></ul><ul><li>Working together to do extraodinary things in the workplace as well as the marketplace. </li></ul>
    • 15. Strategies for Improving Auditor Competency <ul><li>Training…Training…Training </li></ul><ul><ul><li>Specific Client Training </li></ul></ul><ul><ul><li>Industry Specific Training </li></ul></ul><ul><ul><li>Commodity Specific Training </li></ul></ul><ul><li>Teaching and understanding the FDA Food Code </li></ul><ul><li>Country, State and Local Laws and Ordinances </li></ul>
    • 16. AUDITOR PROFESSIONAL DEVELOPMENT <ul><li>Formal educational training in food safety or related field from an accredited College or University </li></ul><ul><li>Company meetings and in-house training </li></ul><ul><li>Conference/Industry sponsored workshops </li></ul><ul><li>Professional Body/Association meeting attendance </li></ul>
    • 17. AUDITOR QUALIFICATIONS & TRAINING <ul><li>Must have Lead Auditor Training (ISO 9001:2008). </li></ul><ul><li>Must have HACCP Training (Certificate Required). </li></ul><ul><li>Must have a minimum of 160 hours annually in Food Safety/Quality Auditing in the Food Industry (20 Audit Days). </li></ul>
    • 18. AUDITOR QUALIFICATIONS & TRAINING <ul><li>Must have 5 years work experience in food safety, HACCP Program Management and/or Quality Systems Management experience in the food industry. </li></ul><ul><li>For each category the auditor audits for, he should have experience in that Food Sector Category or have 120 hours related experience (160 for high risk) audit experience or combination of each. </li></ul>
    • 19. AUDITOR QUALIFICATIONS & TRAINING <ul><li>Must be contracted or employed by SGS. </li></ul><ul><li>Must Sign and Submit the SGS “Auditor Code of Conduct”. </li></ul><ul><li>Must sign a Non-Disclosure Agreement with SGS. </li></ul>
    • 20. MAINTAINING AUDITOR QUALIFICATION <ul><li>Must maintain an audit log for all completed audits in all programs. </li></ul><ul><li>All Audits must be “Formal Audits” and the auditor must have participated as the Lead Auditor. </li></ul>
    • 21. Strategies for Improving Auditor Competency <ul><li>Review Audit Reports and Documentation </li></ul><ul><li>Review of Auditor comments </li></ul><ul><ul><li>Should be complete and be able to be understood by anyone reading the report </li></ul></ul><ul><ul><li>Limited use of Acronyms </li></ul></ul><ul><li>Shadow and/or Supervised Audits </li></ul>
    • 22. Strategies for Improving Auditor Competency <ul><li>3 rd Party Shadow Audits (by clients). </li></ul><ul><li>Encourage Auditors to participate in local associations related to our industry. </li></ul><ul><li>Auditor Survey feed back from Suppliers. </li></ul><ul><li>Provide written feedback to the Auditor for improving audit skills. </li></ul>
    • 23. Strategies for Improving Auditor Competency <ul><li>What makes a good Auditor? </li></ul><ul><ul><li>Knowledge, Confidence and Trust </li></ul></ul><ul><ul><li>Honesty and Integrity </li></ul></ul><ul><ul><li>Dedication and Professionalism </li></ul></ul><ul><ul><li>Courtesy and Respect </li></ul></ul>
    • 24. Strategies for Improving Auditor Competency <ul><li>What makes a good Auditor? </li></ul><ul><ul><li>Make a plan or agenda and stick to it. </li></ul></ul><ul><ul><li>Be thorough and accurate, call it like it is. </li></ul></ul><ul><ul><li>Don’t be afraid to ask questions. </li></ul></ul><ul><ul><li>Listen more and talk less. </li></ul></ul>
    • 25. Strategies for Improving Auditor Competency <ul><li>What makes a good Auditor? </li></ul><ul><ul><li>Maintain your composure and don’t over re-act. </li></ul></ul><ul><ul><li>Watch your body language. </li></ul></ul><ul><ul><li>Answer as many audit questions as you can. </li></ul></ul><ul><ul><li>Take good notes and refer to them often. </li></ul></ul>
    • 26. Strategies for Improving Auditor Competency <ul><li>What makes a good Auditor? </li></ul><ul><ul><li>Focus on your clients program requirements. </li></ul></ul><ul><ul><li>Know and Understand Auto Failures. </li></ul></ul>
    • 27. Auto Failures Reference. Audit Guidance 1.5 The facility should have written and documented Good Manufacturing Practices (GMPs). 1.19 The facility should complete the required registration with the U.S. Food and Drug Administration (FDA) in accordance with the FDA Bioterrorism Act Regulations. 2.3 The facility should take a corrective action if not meeting the critical control limits. 3.18 No observation of actual product contamination is found. 4.3 Finished product is coded appropriately to allow for full recall and traceability 6.10 The employees with symptoms of illness or open wounds should be excluded from working in processing areas or around exposed product or packaging
    • 28. Auto Failures Reference. Audit Guidance 7.14 The water supply to the facility and water used for processing, steam & ice should be adequate & potable. 7.25 The facility should have a metal detection or foreign material program. 9.1 A written pest control program should be established, including a designated pest control operator (internal or an outside service), scheduled frequency of service, and a current map, updated, annually, showing the location and type of all pest control devices (internal and external). 9.8 No evidence of decomposed pests on the interior of the facility including pest control devices is found. 9.10 No evidence of insects, spiders, rodents or birds on or in any food ingredients, products or packaging materials 13.3 The facility should have written allergen control procedures in place to prevent the cross contamination of non-allergic ingredients with allergens
    • 29. Strategies for Improving Auditor Competency <ul><li>What makes a good Auditor? </li></ul><ul><ul><li>Any non-conformance on these 11 items, constitutes an Auto Failure! </li></ul></ul><ul><ul><li>Contact Client within 24 hours for any failures above. </li></ul></ul><ul><ul><li>For failures in Foreign Material Detection, call while at the plant for instructions. </li></ul></ul>
    • 30. Strategies for Improving Auditor Competency <ul><li>What makes a good Auditor? </li></ul><ul><ul><li>Always discuss CARs with the QA Manager. </li></ul></ul><ul><ul><li>Audit all areas of the facility. </li></ul></ul><ul><ul><li>Make notes about the good things you find and include them in your report. </li></ul></ul><ul><ul><li>At your closing meeting, always start off with what you found that was good. </li></ul></ul>
    • 31. Strategies for Improving Auditor Competency <ul><li>What makes a good Auditor? </li></ul><ul><ul><li>When answering questions, be concise and accurate, more is not always better. </li></ul></ul><ul><ul><li>Finish your audit report as soon as possible while it’s fresh in your mind </li></ul></ul><ul><ul><li>We ask for 5 days, but most send in 1 or 2. </li></ul></ul><ul><ul><li>Respond to TR within 48 hours. </li></ul></ul>
    • 32. Strategies for Improving Auditor Competency <ul><li>Things to avoid….. </li></ul><ul><ul><li>Complacency </li></ul></ul><ul><ul><li>Conflicts of Interest </li></ul></ul><ul><ul><li>Overly conservational </li></ul></ul><ul><ul><li>Deviations from the Audit itself </li></ul></ul>
    • 33. Zeb Blanton Global Key Account Manager 1-407-618-4893 [email_address]

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