Employee Satisfaction is not Employee Engagement

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Many companies struggle to operate in an environment that promotes satisfaction while some companies thrive from a culture of employee engagement.

Many companies struggle to operate in an environment that promotes satisfaction while some companies thrive from a culture of employee engagement.

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  • 1. Employee Satisfaction is not Employee Engagement Charles Rogel, MBA Dir. Business Development DecisionWise Paul Warner, PhD Dir. Consulting Services DecisionWise
  • 2. 2©DecisionWise, Inc. 2013 All Rights Reserved | www.decision-wise.com | 1.800.830.8086 Clients Employee Engagement Leadership Coaching 360-Degree Feedback Talent Assessment Awareness | Action | Accountability About DecisionWise
  • 3. 3©DecisionWise, Inc. 2013 All Rights Reserved | www.decision-wise.com | 1.800.830.8086 Transition from Satisfaction to Engagement 1935: Dr. Robert Hoppock publishes book titled “Job Satisfaction” 1967: Rensis Likert created taxonomy of management styles which underscored the importance of employee attitudes 1970-80s: Organizational Development becomes an established discipline in HR and academic arenas 1980s: Employee opinion surveys began to used in most organizations 2000: Employee Engagement popularized 1968: Beginning of the Human Potential Movement. Abraham Maslow develops Hierarchy of needs
  • 4. 4©DecisionWise, Inc. 2013 All Rights Reserved | www.decision-wise.com | 1.800.830.8086 Focus: Employee Morale Provides General Feedback Facilitates Communication Driven by Human Resources Executive-Level Action Plans Satisfaction Surveys Focus: Cultural Alignment Provides Targeted Feedback Facilitates Cultural Change Driven by Change Leadership Executive-Level Decisions Climate Surveys Focus: Employee Performance Provides Actionable Feedback Facilitates Engagement Driven by Line Managers Manager-Level Action Plans Engagement Surveys Types of Employee Surveys
  • 5. 5©DecisionWise, Inc. 2013 All Rights Reserved | www.decision-wise.com | 1.800.830.8086 Major Differences Who Owns It? How is it Measured? Exchange Type? Satisfaction Company Commitment to Stay Transactional Engagement Company and Employee Discretionary Effort Transformational
  • 6. 6©DecisionWise, Inc. 2013 All Rights Reserved | www.decision-wise.com | 1.800.830.8086 States Think… Feel… Act… Satisfaction Working for the weekend. I like my job. It’s a job. Do a good job. Do enough to keep the boss off my back. Engagement Look forward to work. Love my job. Strive for excellence.
  • 7. 7©DecisionWise, Inc. 2013 All Rights Reserved | www.decision-wise.com | 1.800.830.8086 How People Think Satisfaction Thoughts surround the fulfillment of the employment contract (Want-Have) x Importance Engagement Thoughts surround the best interest of self, team, and organization
  • 8. 8©DecisionWise, Inc. 2013 All Rights Reserved | www.decision-wise.com | 1.800.830.8086 How People Feel Satisfaction Feeling of contentment with current employment arrangement Engagement Feeling of excitement, commitment, enthusiasm and energy
  • 9. 9©DecisionWise, Inc. 2013 All Rights Reserved | www.decision-wise.com | 1.800.830.8086 How People Act Satisfaction Meet employment requirements; react to external motivation Engagement Go above and beyond job expectations; take appropriate risks; driven by intrinsic motivation
  • 10. 10©DecisionWise, Inc. 2013 All Rights Reserved | www.decision-wise.com | 1.800.830.8086 Outcomes A Satisfied Workforce… Meets expectations Does good work Maintains status quo Doesn’t rock the boat An Engaged Workforce… Exceeds expectations Does excellent work Challenges the status quo Mixes things up
  • 11. 11©DecisionWise, Inc. 2013 All Rights Reserved | www.decision-wise.com | 1.800.830.8086 Drivers Job Characteristics Team Dynamics Leader-Member Exchange Organizational Culture Satisfaction Tools and resources; information; clear job responsibilities Respectful and fair treatment within team; support from team; information sharing Sets clear expectations and performance standards; provides information; openness to ideas and feedback Fair pay, policies, and procedures; safety Engagement Task variety and challenge; job alignment to talents, abilities and interests Clear team goals; clear team member roles; interdependence; cohesion and collaboration Creates compelling goals; inspires innovation; imbues autonomy; coaches and supports Compelling vision and mission; espoused and followed corporate values
  • 12. 12©DecisionWise, Inc. 2013 All Rights Reserved | www.decision-wise.com | 1.800.830.8086 Cultural Indicators Satisfaction Culture Lots of Policies and Procedures Top-heavy management Employees are cheap drones Limited employee and customer loyalty Slow revenue growth Engagement Culture Mission drives decision- making Flat or matrix Employees most valuable asset Employee and customer champions Exponential growth
  • 13. 13©DecisionWise, Inc. 2013 All Rights Reserved | www.decision-wise.com | 1.800.830.8086 Case Study 1: Manufacturing Organization Caring Voice Compensation and Benefits Organization/ Senior Managers Culture: Leaders and Employees Employee Satisfaction Employee Engagement
  • 14. 14©DecisionWise, Inc. 2013 All Rights Reserved | www.decision-wise.com | 1.800.830.8086 Case Study 2: Healthcare Organization Making a Difference Recognition Tools and Resources Organization Structure/ Senior Managers Culture: Leaders and Employees Employee Satisfaction Employee Engagement
  • 15. 15©DecisionWise, Inc. 2013 All Rights Reserved | www.decision-wise.com | 1.800.830.8086 Bottom Line 1. Satisfaction factors are the foundation of an engaged culture (price of admission). 2. Most companies approach engagement from a satisfaction perspective. 3. Engagement occurs when higher- level human needs are met.
  • 16. 16©DecisionWise, Inc. 2013 All Rights Reserved | www.decision-wise.com | 1.800.830.8086 Paul Warner Director of Consulting Services pwarner@decision-wise.com Charles Rogel Director of Business Development crogel@decision-wise.com Phone: 1.801.960.1400 Toll Free: 1.800.830.8086 www.decision-wise.com www.decision-wise.com/blog LinkedIn: DecisionWise Twitter: DecisionWise Employee Engagement 360-Degree Feedback Leadership Coaching Organization Change