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DecisionWise Webinar: Halting the Employee Engagement Exodus
 

DecisionWise Webinar: Halting the Employee Engagement Exodus

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    DecisionWise Webinar: Halting the Employee Engagement Exodus DecisionWise Webinar: Halting the Employee Engagement Exodus Presentation Transcript

    • Halting the Engagement Exodus Hosted by Charles Rogel, DecisionWise Dr. Tracy Maylett Julie Nielsen Chief Executive Officer Sr. Director of Human Resources DecisionWise American Society for Training & Development
    • The Basis for our WebinarHalting the Engagement ExodusThe Public ManagerBy Tracy Maylett & Julie NielsenSpring, 2012 EditionThere Is No Cookie-Cutter Approach to EngagementT + D MagazineBy Tracy Maylett & Julie NielsenApril, 2012 Edition ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 2
    • About DecisionWise Client s Awareness | Action | Accountability 360-Degree Feedback Employee EngagementLeadership Development & Coaching Organization Change ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 3
    • About ASTD The largest association dedicated to workplace learning and development professionals 40,000 professionals… In over 100 countries With over 120 US chapters Working with 20 international partners ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 4
    • THE CHARGE:“Create a profile of an engaged employee within ASTD. Sinceengagement has an impact on business success, we need tounderstand what truly engages our people.” ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 5
    • Unemployment Unemployment Rate 16 and over. Non-farm, seasonally adjusted.Source: Bureau of Labor Statistics. Retrieved April 20, 2012 from http://data.bls.gov ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 6
    • Quit Rates Quit Rate The number of “quits” as a percent of total employment.Source: Bureau of Labor Statistics. Retrieved April 20, 2012 from http://data.bls.gov ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 7
    • Unemployment Unemployment & Quits As unemployment increases, quits decreases. Quits Source: Bureau of Labor Statistics. Retrieved April 20, 2012 from http://data.bls.gov ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 8
    • The Definitive Expert on Loyalty “Would I ever leave this company? Look, I’m all about loyalty. In fact, I feel like part of what I’m being paid for here is my loyalty. But if there were somewhere else that valued loyalty more highly. I’m going wherever they value loyalty most.” -Dwight Schrute: The Office ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 9
    • Employee Engagement Crisis: Macro LevelDecreased Investment in Expected Increased Employees Employee Output & ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 10
    • But, we’re more efficient… aren’t we? Labor Productivity Output per hour, percent change quarter ago (annual rate). Source: Bureau of Labor Statistics. Retrieved April 20, 2012 from http://data.bls.gov ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 11
    • Employee Engagement Crisis: Personal Level Burnout Negativity About Job & half empty ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 12
    • PollIn your organization, during the past year, have levels of employee engagement increased, decreased, or remained the same? ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 13
    • Layoffs and Turnover The Academy of Management Journal reports that when layoffs occur, the number of employees that exit the organization is 5x the number of employees laid off.“Keeping Your Headcount When All About You Are Losing Theirs: Downsizing, Voluntary Turnover Rates, and the Moderating Role of HR Practices,” April/May 2008 Academy of Management Journal. ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 14
    • Employee Engagement Crisis: Personal Level 49% of employees intend to seek new jobs. 78% of US workers feel that the current job market is the worst they have seen in their lifetime. The Physical Exodus…. 50% of Generation Y employees say they are actively seeking interviews with other organizations. 64% of companies are concerned they will lose key managers in a better job market.Sources: 48% are concerned they will lose executives.-Deloitte Consulting, “Managing in a Turbulent Economy” series-Towers Watson U.S. Strategic Rewards Survey-OI Partners Survey-Adecco Group North America, as reported in HR Manager ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 15
    • Employee Engagement Crisis: Personal Level Employee engagement has dropped by 25% in top performers. 34% of employees do not speak up for fear of retribution The Engagement Only 57% of employees respond favorably to questions related to growth and development Exodus… opportunities within their organizations. 47% feel there are few opportunities for advancement. While 90% feel they make a valuable contribution DecisionWise 2011 to the organization, 34% do not feel this work is benchmark database= valued, and 40% do not feel valued as 9.2 million responses employees. ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 16
    • Two Unfortunate ScenariosLoss of Top Talent ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 17
    • Two Unfortunate ScenariosQuit, Stay, and Corrupt ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 18
    • Quit and StayDecisionWise Employee Engagement Database:• 9.2 million responses in 2011• 2006-2007: 64-72% engagement levels• 2006-2007: Neutral responses +/- 20%• 2010-2011: Neutral responses accounted for nearly ½ of all responses on some questions.• Quit, Stay, Corrupt ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 19
    • The 3 Factors of Engagement Outcomes: Reduced turnover Satisfaction Increased ROI Increased levels of customer/patient satisfaction Improved customer retention Engagement Reduced error rates Increase in overall productivity Bottom-line resultsMotivation Effectiveness ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 20
    • The Engagement SpectrumFully Disengaged Opportunity Group Key Contributor Fully EngagedBored and frustrated at Generally feel Constantly learning and Meet expectations. work. underutilized. taking calculated risks. Spend significant time Make sarcastic jokes Stick to what you know Feel stretched beyond about work. taking care of personal and take few risks. your comfort zone. needs. Take personalSpeak poorly about the Do just enough to get by Respond well to satisfaction in the company and leaders. and not get in trouble. leadership. quality of your work. Work can be stressful Look for ways to find Pay is a big reason why Rarely stretched by blame. you stay. but is also rewarding assignments. and fun. You quit, stay, and You’re putting in the Committed to your job. You love your job! corrupt. time. ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 21
    • No Cookie-Cutter Approach to Engagement Fast food chain Upper-scale restaurant 400+ locations 110 locations Engaged by: Engaged by: • Ability to associate with • Opportunities for growth, friends on the job development, and • Flexible schedules advancement. • 1/2 off of lunch (about • Trust of managers $0.78/wk/ee) • Guest satisfaction ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 22
    • THE CHALLENGE:“We need to figure out how to engage our employees.” THE REALITY: Engagement is not something you do TO employees. It is a choice. ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 23
    • The Answer is with the ManagerEngaged Managers have engaged Employees.Disengaged Managers have disengaged Employees. ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 24
    • Engaging the Team The Manager’s Role: 1. Understand what engages the team, and create the culture in which they can choose to be engaged. 2. Hire and develop employees who can engage in that culture. 3. Don’t blow it. ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 25
    • Halting the Engagement Exodus Halting the Engagement Exodus Tracy Maylett The Public Manager tmaylett@decision-wise.com By Tracy Maylett & Julie Nielsen Spring, 2012 Edition Julie Nielsen jnielsen@astd.org Charles Rogel There Is No Cookie-Cutter crogel@decision-wise.com Approach to Engagement T + D Magazine By Tracy Maylett & Julie Nielsen DecisionWise April, 2012 Edition 1.800.830.8086 www.decision-wise.com www.decision-wise.com/blog Twitter: DecisionWise ©2012. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com 26