360 Degree Feedback Best Practices

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Learn the best methods for preparing, administering, and rolling out the results from your 360-degree feedback survey.

Learn the best methods for preparing, administering, and rolling out the results from your 360-degree feedback survey.

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  • 1. 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com 360-Degree Feedback Best Practices Leadership Intelligence® Webinar
  • 2. Measuring the Business Impact of Employee Engagement 2 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com 200+ clients in 70 countries and 30 languages 7,000+ 360-degree feedback surveys in 2013 Coach executives around the world Train leaders on coaching skills
  • 3. Measuring the Business Impact of Employee Engagement 3 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com Why 360-degree feedback?
  • 4. Measuring the Business Impact of Employee Engagement 4 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com Choose the right questions
  • 5. Measuring the Business Impact of Employee Engagement 5 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com Selecting Raters: Rater Groups Self Boss Direct Reports Others Peers
  • 6. Measuring the Business Impact of Employee Engagement 6 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com Giving Feedback
  • 7. Measuring the Business Impact of Employee Engagement 7 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com Confidentiality
  • 8. Measuring the Business Impact of Employee Engagement 8 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com Interpreting the Results
  • 9. Measuring the Business Impact of Employee Engagement 9 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com Potential Coaches External Coach HR Boss Peer
  • 10. Measuring the Business Impact of Employee Engagement 10 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com Reactions to Feedback: SARA Model “What??? I don’t understand this report.” “This report must not be right.” “They’re venting their frustrations!” “The survey doesn’t really fit my current situation.” “Who said this?” “Nobody is perfect-- we all have faults.” “That’s just the way I am… take it or leave it.” “I get it, but I don’t like it.” “How can I best use this feedback?” “What can I do to improve?” “Who can help me make this change?”
  • 11. Measuring the Business Impact of Employee Engagement 11 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com Research on Impact of Coaching Follow-up Survey 1. I received sufficient coaching regarding my 360 feedback survey results. 2. After receiving my 360 feedback survey report, I set specific development goals. 3. My manager follows up with me on a regular basis regarding my development goals. 4. Overall, the 360 feedback process was effective. Fortune 500 company 244 leaders Internal coaching process
  • 12. Measuring the Business Impact of Employee Engagement 12 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com The good news… of those that received coaching and set goals felt the 360 process was effective.
  • 13. Measuring the Business Impact of Employee Engagement 13 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com The bad news… of those who did not receive sufficient coaching felt the 360 process was effective.
  • 14. Measuring the Business Impact of Employee Engagement 14 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com Coaching Best Practices Process Overview
  • 15. Measuring the Business Impact of Employee Engagement 15 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com 360 Feedback Follow-up Process Thank raters for the feedback Acknowledge what’s working Acknowledge what’s not working Ask for help
  • 16. Measuring the Business Impact of Employee Engagement 16 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com Sample Timeline SURVEY ADMINISTRATION 3 weeks Feb 21 – March 11  DW sends rater selection email to participants Monday, Feb 21  Rater Selection Deadline Friday, Feb 25  DW sends invitation emails to raters Monday, Feb 28  DW sends reminder email Monday, March 7  Survey Deadline: DW sends deadline email Friday, March 11 COMPILATION OF DATA 1 week March 14 - 21  DW finishes reports and sends to HR Monday, March 21 TURNING FEEDBACK INTO RESULTS Ongoing Ongoing  DW group workshop March 30-31  Individual coaching sessions March 31-April 2  Managers follow up with participants to solidify goals, implement action plans, and make changes Ongoing
  • 17. Measuring the Business Impact of Employee Engagement 17 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com White Papers/Samples White Papers Samples