6C learning introduction A pragmatic model for 2 nd generation (e-)learning projects

Overview Summary Background Observation: from 1 st to 2 nd generation e-learning What do successful 2 nd generation projects need? 6C learning framework Goals of the framework Overview Block by block Function State of the art Illustration Conclusions

Summary

Background

Observation: from 1 st to 2 nd generation e-learning

What do successful 2 nd generation projects need?

6C learning framework

Goals of the framework

Overview

Block by block

Function

State of the art

Illustration

Conclusions

Summary

In a nutshell… Observation on the evolution of e-learning projects in enterprises Shift from 1 st to 2 nd generation E-learning did not yet deliver on its promises Tipping point, ready for massive take-up What is needed for (e-)learning to work here & now? Framework for management of e-learning projects 6C: to make it work, holistic, pragmatic, best practices 6C: 6 components to implement, sustain and evaluate

Observation on the evolution of e-learning projects in enterprises

Shift from 1 st to 2 nd generation

E-learning did not yet deliver on its promises

Tipping point, ready for massive take-up

What is needed for (e-)learning to work here & now?

Framework for management of e-learning projects

6C: to make it work, holistic, pragmatic, best practices

6C: 6 components to implement, sustain and evaluate

Background

E-learning projects: from first to second generation 1 st generation 2 nd generation >>> centralization, integration, standardized, architected >>> focus on benefits, ROI focus on technology chained projects big bang approach blended solutions pure e-learning realistic, pragmatic prestige, buzz, must have learning as strategy cutting costs e- learning e -learning

How to make e-learning deliver on its (realistic) promises? E-learning = complex, multi-discipline Technology, business goals, strategic drivers, instructional design, quality management, change management, cost control, project management, coaching, learning styles, … Move away from 1 st generation view To a targeted, realistic, phased approach 6C learning is a pair of glasses to look at learning in all its facets

E-learning = complex, multi-discipline

Technology, business goals, strategic drivers, instructional design, quality management, change management, cost control, project management, coaching, learning styles, …

Move away from 1 st generation view

To a targeted, realistic, phased approach

6C learning is a pair of glasses to look at learning in all its facets

6C learning framework

Goals of the framework Successfully design, implement, evaluate and sustain large-scale e-learning projects here & now, adapted to the context of your organization Focus on learning delivery in enterprises Down to earth, here&now, no big stories For the entire lifetime: sustainability The framework Lists 6 areas you need to implement How it is implemented, is up to you (depends on context) We suggest best practices and indicate the ‘state of the art’ for each of the 6 areas Our web site will inspire you for each of the 6 boxes

Successfully design, implement, evaluate and sustain large-scale e-learning projects here & now, adapted to the context of your organization

Focus on learning delivery in enterprises

Down to earth, here&now, no big stories

For the entire lifetime: sustainability

The framework

Lists 6 areas you need to implement

How it is implemented, is up to you (depends on context)

We suggest best practices and indicate the ‘state of the art’ for each of the 6 areas

Our web site will inspire you for each of the 6 boxes

6C learning – a pragmatic model for 2 nd generation e-learning projects (example for the ‘academic model’ of formal learning) Strategic vision on the future of learning Concept AnyX learning JIT Collaborative Student-centric Embedded Extended Technology enables Computer Infrastructure Open standards Integration In house or hosted Scalable Secure Inclusion Is king Content Rich media Interactive Modular Open standards Make or buy Meta data 1 st generation Take down the e-learning barriers Culture & Attitude Life long learning Active Learning organization Motivation Change mgmt. Community Incentives Sensibilise 2 nd generation Guidance Coaching Enrollment Orientation Study Evaluation Mapping Management Coordination & Control Quality Cost ROI Planning Central Time Governance processes Maintenance

6C learning – a pragmatic model for 2 nd generation e-learning projects Strategic vision on the future of learning Concept Collaborative Student-centric Embedded Extended

Concept of learning Function Strategic vision on the future of learning For your organization and its eco-system Why do you learn? (example innovation, Lisbon agenda) Learning: support or enable business? The obvious: ‘anyX learning’ The end-goal: JIT learning 6C learning is about here&now learning, what is possible today, but fully knowing what we want to accomplish one day. The framework will evolve and today, we don’t do anything against the future vision. Computer Infrastructure learning™ 6C

Strategic vision on the future of learning

For your organization and its eco-system

Why do you learn? (example innovation, Lisbon agenda)

Learning: support or enable business?

The obvious: ‘anyX learning’

The end-goal: JIT learning

6C learning is about here&now learning, what is possible today, but fully knowing what we want to accomplish one day. The framework will evolve and today, we don’t do anything against the future vision.

Concept of learning State of the art The obvious: ‘anyX’ learning benefits Hot topics Inclusion (digital divide) Enterprise performance Future of Learning (IBM) Collaborative Embedded Learner centric Extended enterprise Computer Infrastructure learning™ 6C

The obvious: ‘anyX’ learning benefits

Hot topics

Inclusion (digital divide)

Enterprise performance

Future of Learning (IBM)

Collaborative

Embedded

Learner centric

Extended enterprise

Concept of learning Illustrations Basic questions for each project and course/curriculum Who what where when how why ?????? IBM Future of Learning, Masie Centre InBev, e-bay, Microsoft Computer Infrastructure learning™ 6C

Basic questions for each project and course/curriculum

Who what where when how why ??????

IBM Future of Learning, Masie Centre

InBev, e-bay, Microsoft

6C learning – a pragmatic model for 2 nd generation e-learning projects Strategic vision on the future of learning Concept Collaborative Student-centric Embedded Extended Technology enables Computer Infrastructure Open standards Integration In house or hosted Scalable

Computer Infrastructure Function Technology enables all the rest E-learning starts with ‘e’, you need a solid infrastructure Has the potential to become distractor or obstacle (R.Straus) Possible components LMS, LCMS, virtual classroom, forums, chat, wiki, mobile learning… Considerations Capacity planning Open source vs. commercial In-house vs. hosted Industry standards Ease of use … Computer Infrastructure learning™ 6C

Technology enables all the rest

E-learning starts with ‘e’, you need a solid infrastructure

Has the potential to become distractor or obstacle (R.Straus)

Possible components

LMS, LCMS, virtual classroom, forums, chat, wiki, mobile learning…

Considerations

Capacity planning

Open source vs. commercial

In-house vs. hosted

Industry standards

Ease of use

…

Computer Infrastructure State of the art Web-based delivery In and out of the office Standardization SCORM Interoperability , open learning eco-system With content, other learning systems SCORM, no tie-in With other systems DBMS Link with LDAP, ERP, … Reporting capabilities Support You might still spend more time dealing with technology than you would like to… Computer Infrastructure learning™ 6C

Web-based delivery

In and out of the office

Standardization

SCORM

Interoperability , open learning eco-system

With content, other learning systems

SCORM, no tie-in

With other systems

DBMS

Link with LDAP, ERP, …

Reporting capabilities

Support

You might still spend more time dealing with technology than you would like to…

Computer Infrastructure Illustrations Commercial IBM Workplace Collaborative Learning BlackBoard/WebCT Open Source Dokeos, Moodle Computer Infrastructure learning™ 6C

Commercial

IBM Workplace Collaborative Learning

BlackBoard/WebCT

Open Source

Dokeos, Moodle

6C learning – a pragmatic model for 2 nd generation e-learning projects Strategic vision on the future of learning Concept AnyX learning JIT Collaborative Student-centric Embedded Extended Technology enables Computer Infrastructure Open standards Integration In house or hosted Scalable Secure Inclusion Is king Content Modular Interactive Make or buy Meta data 1 st generation 2 nd generation

Content Function Formal learning is mostly about content Critical success factors of e-learning are cultural, not technical Localized courses, language, local examples Make or buy? Computer Infrastructure learning™ 6C

Formal learning is mostly about content

Critical success factors of e-learning are cultural, not technical

Localized courses, language, local examples

Make or buy?

Content State of the art No tie-in platform and content Standards such as SCORM Footprint, plug-ins Not just for computer browser, multiple channels Metadata Modular, re-use Interactivity important, simulations Multimedia Serious gaming (rise of games, simulations) Shift to more non-techie content Copyright / digital rights Computer Infrastructure learning™ 6C

No tie-in platform and content

Standards such as SCORM

Footprint, plug-ins

Not just for computer browser, multiple channels

Metadata

Modular, re-use

Interactivity important, simulations

Multimedia

Serious gaming (rise of games, simulations)

Shift to more non-techie content

Copyright / digital rights

Content Illustrations Standard based Modern look and feel More than powerpoint learning Commercial: Thomson NETg/Smartforce? Pedagogical framework IBM 4-tier model Computer Infrastructure learning™ 6C

Standard based

Modern look and feel

More than powerpoint learning

Commercial: Thomson NETg/Smartforce?

Pedagogical framework

IBM 4-tier model

6C learning – a pragmatic model for 2 nd generation e-learning projects Strategic vision on the future of learning Concept AnyX learning JIT Collaborative Student-centric Embedded Extended Technology enables Computer Infrastructure Open standards Integration In house or hosted Scalable Secure Inclusion Is king Content Rich media Interactive Modular Open standards Make or buy Meta data 1 st generation Take down the e-learning barriers Culture & Attitude Life long learning Active Learning organization Motivation Change mgmt. Community Incentives Sensibilise 2 nd generation

Culture & attitude Function Here we enter 2 nd generation If you build it they will come: not Culture: organizational level Learner’s community, interaction Attitude: personal level Requires active attitude Personal learning style and strategy Promotion of e-learning Carrot or stick approach Misconceptions of e-learning Computer Infrastructure learning™ 6C

Here we enter 2 nd generation

If you build it they will come: not

Culture: organizational level

Learner’s community, interaction

Attitude: personal level

Requires active attitude

Personal learning style and strategy

Promotion of e-learning

Carrot or stick approach

Misconceptions of e-learning

Culture & attitude State of the art Change management techniques E-learning champions Communication strategy General Targeted Life long learning From learner to e-learner Learning organization Computer Infrastructure learning™ 6C

Change management techniques

E-learning champions

Communication strategy

General

Targeted

Life long learning

From learner to e-learner

Learning organization

Culture & attitude Illustrations Invite a colleague E-learning champions Communication Computer Infrastructure learning™ 6C

Invite a colleague

E-learning champions

Communication

6C learning – a pragmatic model for 2 nd generation e-learning projects Strategic vision on the future of learning Concept AnyX learning JIT Collaborative Student-centric Embedded Extended Technology enables Computer Infrastructure Open standards Integration In house or hosted Scalable Secure Inclusion Is king Content Rich media Interactive Modular Open standards Make or buy Meta data 1 st generation Take down the e-learning barriers Culture & Attitude Life long learning Active Learning organization Motivation Change mgmt. Community Incentives Sensibilise 2 nd generation Guidance Coaching Enrollment Orientation Study Evaluation Mapping Maintenance

Coaching Function E-learning is not self-study ‘you are not alone’ Coaching brings together all pieces, presents them and supports the learner throughout the lifecycle of the course Combination of automated and human interaction Computer Infrastructure learning™ 6C

E-learning is not self-study

‘you are not alone’

Coaching brings together all pieces, presents them and supports the learner throughout the lifecycle of the course

Combination of automated and human interaction

Coaching State of the art Lifecycle for ‘course’-based learning (academic model) Mapping Enrollment Orientation Study Evaluation Maintenance Different for more informal learning or performance based learning Portfolio approach Push learning Computer Infrastructure learning™ 6C

Lifecycle for ‘course’-based learning (academic model)

Mapping

Enrollment

Orientation

Study

Evaluation

Maintenance

Different for more informal learning or performance based learning

Portfolio approach

Push learning

Coaching Illustrations Think about course ‘afterlife’ Think about feedback into organization E-portfolio CV Evidence Showcase Performance based: Mentor, LearningGuide Computer Infrastructure learning™ 6C

Think about course ‘afterlife’

Think about feedback into organization

E-portfolio

CV

Evidence

Showcase

Performance based: Mentor, LearningGuide

6C learning – a pragmatic model for 2 nd generation e-learning projects Strategic vision on the future of learning Concept AnyX learning JIT Collaborative Student-centric Embedded Extended Technology enables Computer Infrastructure Open standards Integration In house or hosted Scalable Secure Inclusion Is king Content Rich media Interactive Modular Open standards Make or buy Meta data 1 st generation Take down the e-learning barriers Culture & Attitude Life long learning Active Learning organization Motivation Change mgmt. Community Incentives Sensibilise 2 nd generation Guidance Coaching Enrollment Orientation Study Evaluation Mapping Management Coordination & Control Quality Cost ROI Planning Central Time Governance processes Maintenance

Coordination & control Function Management function Project management: time, budget, resources Program management of chained projects Sustainability Quality control cycle Governance processes Return on learning Interact with rest of organization Management buy-in Identify learning needs … Computer Infrastructure learning™ 6C

Management function

Project management: time, budget, resources

Program management of chained projects

Sustainability

Quality control cycle

Governance processes

Return on learning

Interact with rest of organization

Management buy-in

Identify learning needs

…

Coordination & control State of the art Alignment ROI Still difficult to measure Governance Stakeholders Computer Infrastructure learning™ 6C

Alignment

ROI

Still difficult to measure

Governance

Stakeholders

Coordination & control Illustrations Chief Learning Officer (CLO) Gartner : 3 phases Scorecard Computer Infrastructure learning™ 6C

Chief Learning Officer (CLO)

Gartner : 3 phases

Scorecard

Conclusions

What we did 6C learning helps to give all e-learning elements a place Holistic, pragmatic approach Current example model is course-based Academic model under increased pressure See the website for more information and inspiration www.6C-learning.org

6C learning helps to give all e-learning elements a place

Holistic, pragmatic approach

Current example model is course-based

Academic model under increased pressure

See the website for more information and inspiration

www.6C-learning.org

For the future The proof of the pudding 3th generation : how it might look like More shift into informal, collaboration: context is more important than content Don’t run before you can walk, just know where you are going Placement within organization ICT vs HR

The proof of the pudding

3th generation : how it might look like

More shift into informal, collaboration: context is more important than content

Don’t run before you can walk, just know where you are going

Placement within organization

ICT vs HR