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Becoming Culturally Competent

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  • Go to
  • “Wait a minute…why are we concerned with the looking at ‘differences’ among people? Aren’t we past that? I mean, we did elect a black President.”“By focusing on those differences, don’t we do more harm than good?”
  • Transcript

    • 1. Becoming Culturally Competent
      An introduction to cultural differences and mindful techniques to reduce the impact of unconscious bias
    • 2. Quick Check. . . .
      How many of you visited the IAT website and took one of the cultural assessments?
      Which test did you take?
      Did the result you received match your expectation of the result you thought you’d receive?
    • 3. Goals for Today’s Seminar
      Discuss changing cultural demographics and their impact
      Examine how unconscious bias can affect educational institutions and interactions with:
      Students
      Faculty, staff, and administrators
      Begin to explore ways to become more culturally competent
    • 4. A Few Road Rules…
      Prepare to be:
      Interactive
      Respectful
      Honest
    • 5. How Do We Define “Culture”?
    • 6. An Initial Cultural Competency Check. . . .
      What’s the difference between the words “Hispanic” and “Latino”?
      Touching a child on the top of his head is a non-threatening sign of affection from an adult.
      Establishing direct eye contact when talking with someone shows trustworthiness.
    • 7. What’s “Cultural Competence”—and Why We Need It
      Cultural competence emphasizes learning effective ways to operate in different cultural contexts
      Becoming culturally competent also:
      Helps educators more effectively deliver learning to students
      Helps recruit and retain a more diverse student and faculty population
      Helps workplace colleagues foster better cooperation and productivity in the workplace
      Helps prevent or minimize unintended consequences that result from the interactions we have every day
    • 8. What’s the Cultural Landscape:
      Nationally
      Kentucky
      Whites = 72% (2000 census data)
      African Americans = 13% (2000 census data)
      Latinos = 11% (2000 census data)
      Whites = 89.27% (2000 census data)
      African Americans = 7.27% (2000 census data)
      Latinos = 1.48% (2000 census data)
    • 9. Other Aspects of the Current Cultural Landscape. . . .
      Generational differences
      Gender and gender orientation differences
      Sexual orientation differences
    • 10. “The Times They Are A-Changin’”
      Why educational professionals and those in the workplace have to learn cultural competency skills when dealing with colleagues and students
    • 11. Cultural Differences = Culture Clash??
    • 12. Cultural Differences, Communication and Unconscious Bias as the Source of Culture Clash
      Psychologists once believed that only bigoted people used stereotypes. Now the study of unconscious bias is revealing the unsettling truth: We all use stereotypes, all the time, without knowing it. We have met the enemy of equality, and the enemy is us. Article from Psychology Today
    • 13. A Post-Racial Generation/America?
      The extreme case
      Here’s what we typically think of when we think about “bias”
      http://www.cnn.com/2009/US/02/26/hate.groups.report/index.html#cnnSTCVideo
    • 14. But Bias Today Usually Isn’t That Extreme. . . .
      What most of us normally see or experience doesn’t rise to the most extreme levels—but there’s still pain and conflict
      Quick dialogue
      What have you seen, heard about or experienced within the last year that seemed to reflect a culture clash?
    • 15. Stereotyping and Unconscious Bias
      We all stereotype people
      Are we hard wired to stereotype?
      The need for “blink” decisions by prehistoric man
      The problem with taking fight/flight responses into a modern-day setting
    • 16. Focus with Unconscious Bias in Academia
      Current work mainly looks at faculty and primarily addresses sex, race and gender issues
      What those works indicate:
      Unconscious bias and stereotyping are particularly problematic when it comes to three constituencies:
      Students
      Administration
      Other faculty
    • 17. Displays of Unconscious Bias that Affect Faculty, Administrators
      Students–
      Complaints to administration, excessively negative evaluations, challenges to authority and classroom management
      Stereotyping of women, people of color
      Challenges by majority students about credentials, appearance, authority, evaluative methods used with students
      Colleagues and administration–
      Overburdening faculty with “academic housekeeping”
      Stereotyping
      Undermining comments to students and other faculty
      Belief people from “outside” groups are hypersensitive or have illegitimate concerns about stereotyping and bias
      Unconscious desire for people to assimilate in order to be retained
    • 18. But How Accurate Are Our Impressions?
      How much can you tell from a face?
    • 19. Unconscious Bias and Unintended Consequences
      At work
      In other settings
      For co-workers
      For the actor or actors involved
      For the work environment
      At home
      With health care professionals and health care delivery to patients
    • 20. Breaking the Cycle by Becoming More Mindful
      “Promising evidence in social cognitive psychology indicates that with sufficient motivation, cognitive resources, and effort, people are able to focus on the unique qualities of individuals, rather than on the groups they belong to, in forming impressions and behaving toward others.”
      From Reducing Racial Bias Among Health Care Providers: Lessons from Social-Cognitive Psychology
    • 21. What Are Your Concerns as Teachers or as Co-Workers?
    • 22. Specific Situations That May Require Special Care
      Triggers
      Solutions….
      Insensitive remarks
      Over-generalizations about specific groups
      Classroom confrontations among students or with a student and faculty member
      Others?
    • 23. Quick Ideas to Implement
      Educate yourself about what you value and what others value, differences in behaviors, etc.
      Become curious about the world around you
      Go beyond The Golden Rule
      Use “the Mark Twain rule”
      Special considerations for managers
      We’ll delve into ways to incorporate cultural competency into the higher education classroom at a separate session.
    • 24. Internal Monologue. . . .
      “There are too many different cultures to learn about—how am I supposed to know what could offend a person from a particular ethnic or racial background?”
      “This is a bunch of PC crap. I’m not going to change who I am!”
      “People get too sensitive about these things. They just need to grow up!”
      The “Roots” theory of cultural assimilation
    • 25. Additional Resources
      Web resources
      Video
      http://academic.udayton.edu/health/03access/racial.htm (race and its impact on healthcare; you’ll also find similar work related to other disciplines)
      http://www.med.umich.edu/multicultural/ccp/index.htm (free resources on multiculturalism for health care professionals)
      YouTube
      http://www.youtube.com/watch?v=CJGyAPqqVm8&feature=related (fun, slightly bawdy “tongue in cheek” that shows how cultural misunderstandings can create unanticipated consequences)
      Movies
      “Crash”
      “Gran Torino”