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Presentation outlining the Windows 7 and Office 2010 functionality ecosystem, the migration challenges facing organizations and the focus areas in migration project management.

Presentation outlining the Windows 7 and Office 2010 functionality ecosystem, the migration challenges facing organizations and the focus areas in migration project management.

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  • Object Model ChangesNew Object Models may cause compatibility issues which manifest themselves as Compilation or Run-Time errors DAO to ADO Active X D O. DAO - Data Access Objects original v1 in 1992, version 3.5 in office 97 did not require JET engine, latest/last version 3.6 in office XP, 2003, 2007 Data Access Object (DAO) is an object that provides an abstract interface to some type of database or persistence mechanism, providing some specific operations without exposing details of the database. This isolation separates the concerns of what data accesses the application needs, in terms of domain-specific objects and data types (the public interface of the DAO), and how these needs can be satisfied with a specific DBMS, database schema, etc. (the implementation of the DAO).Hidden commands“Hidden Commands” over 300 may still compile but cause runtime errors or no longer execute the same way, or at all. Newly dysfunctional commands may exist circumstantially. These commands may include “ChartObjects.Delete” or “Dialog.Show” and may not run so use of these commands, among others, must be identified and assessed for compatibility implications.Discontinued Support for VBA Syntax deprecated CommandsCertain command series such as “Diagram” are no longer supported by MS Word or their associated Office applications, and if used will result in compilation errors.Deprecated commands are no longer supported. Although they still compile and execute, use of such commands does not represent Microsoft “best practice” and they should be identified and re-evaluated.Unsupported Project ReferencesUse of certain project references, such as Utility.mda (add in) in MS Access will cause compilation errors and they need to be removed and possibly replaced.Changed Application Functionality File links will break as a result of the file name extension change from 3, to 4 or 5 character extensions in Office 2007 so finding the links and replacing them with the new file name extensions is be important to re-establish file link functionality.New “Invalid Range Names” have been introduced as a result of the greater number of rows and columns allowed by Excel 2007. 1,048,576 rows by 16,384 columns, in 2003 – 256 Cols x 65,536 rows. A range name of “QTR1” for example is now an invalid range name. Potential formatting problems introduced as a result of the Excel default font change from Arial 10 to Calibri 11, meaning column widths may need to be adjusted in templates or other Excel documents. Changed File & Object Security MethodsMS Access Workgroup Security is not supported in Access 2007 so security for Access files will need to be evaluated and re-established using network and folder based security methods. For Access 2007, the Microsoft development team wanted to make Access easier to use. They decided that the internal security system used in Access since the early 1990s made the software unnecessarily complex. Therefore, they deprecated the internal security system in both the ACCDB file format and the new version of the Access Database Engine that accompanies it.

Windows7 and office 2010   how to get the most out of it Windows7 and office 2010 how to get the most out of it Presentation Transcript

  • Zoetermeer, September 9th, 2010
    Enabling the new way of work:Windows 7 and office 2010
    Deploying the new features in the Windows/office ecosystem
    kees de vos / portfolio manager workspace optimization
    public
  • new versions of windows and office incorporate the new ways of work
    Connect everywhere
    • Direct Access
    Collaborate easily
    • BranchCache, PowerPoint Broadcast
    Connect with others
    • Outlook Social Connectors, SharePoint
    Create better insights
    • Sparklines, Slicers, PowerPivot,
    Be more productive
    • 64 bit, previous versions, jump lists, show alignment
    Deploy easily
    • WIM, App-V, Driver injection
    public
    / Windows7 & Office deployment
  • There are some migration issues preventing us from deploying quickly
    Migrating from Windows XP to Windows 7
    • Due to the new architecture introduced with Windows Vista your application packages might not be compatible as is with Windows 7
    Migrating to Office 2010 (or 2007)
    • The new versions of Office use a new document format, and older documents may no longer function correctly, especially when manually converted.
    • The new Office User Interface with its ribbons is very powerful yet may require quite some getting used to. End user training might dictate the migration speed.
    public
    / Windows7 & Office deployment
  • Getronics deployed them as part of the tap and has come up with solution paths
    There are solutions available to help you overcome the migration hurdles stated.
    Key in this approach is to get an insight in the scope of the issues early.
    This presentation will show the project phases of the roll-out and the activities and product delivered.
    This presentation will show how Getronics Consulting dealt with them. And incorporated it into its solutions.
    public
    / Windows7 & Office deployment
  • New Ways of Work scenarios
    Windows 7 ecosystem and features
    TCO savings of windows 7
    Office 2010 ecosystem and features
    Migration challenges
    Application compatibility
    Document conversion
    Process and approach
    Wrap up
    public
    / Windows7 & Office deployment
  • The New way of work is seen as a chance to reach organizational goals
    public
    / Windows7 & Office deployment
    MOBILITY
    WORK/LIFE BALANCE
    SUSTAINABILITY
    THE NEW GENERATION
    COST SAVING
    PROCESS OPTIMALIZATION
  • The NEW WAY OF WORK REQUIREs AN Integral APPROACH
    public
    / Windows7 & Office deployment
    STEER ON OUTPUT
    LOCATION INDEPENDENT WORKSPACE
    THE OFFICE AS A
    MEETING POINT
    WORK – LIFE BALANCE
    ORGANIZATION
    HOUSING
    CLIENTS
    & STAFF
    SMART USE OF M2
    TRANSPARANCY
    TECHNOLOGY
    ANY TIME,
    ANY PLACE,
    ALWAYS ONLINE
    CONNECT &
    COLLABORATE
    ANY DEVICE
  • OFFICE 2010 AND SHAREPOINT 2010 ENABLE the NEW WAY OF WORK TECHNOLOGICALLY
    public
    / Windows7 & Office deployment
    STEER ON OUTPUT
    LOCATION INDEPENDENT WORKSPACE
    THE OFFICE AS A
    MEETING POINT
    WORK – LIFE BALANCE
    ORGANIZATION
    HOUSING
    CLIENTS
    & STAFF
    SMART USE OF M2
    TRANSPARANCY
    TECHNOLOGY
    ANY TIME,
    ANY PLACE,
    ALWAYS ONLINE
    CONNECT &
    COLLABORATE
    ANY DEVICE
  • Windows 7 Overview
    General improvements in Windows 7, most of the times as compared to Windows XP;
    End-User productivity improvements in Windows 7;
    Security improvements in Windows 7;
    MDOP (Microsoft Desktop Optimization Pack Features)
    MDOP is part of Software Assurance;
    The case for APP-V.
    public
    / Windows7 & Office deployment
  • The windows 7 functionality ecosystem: what you need to get the most out of it
    / Windows7 & Office deployment
    public
    Windows
    Server 2008R2
    Group Policies
    Direct Access
    Branch Cache
    Improved Power Management
    Windows 7
    MDOP
    [part of SA]
    App-V
    Jump Lists
    Application Distribution
    Enterprise Search
    SCCM
    Sharepoint 2007/2010
  • Windows 7 – End User Productivity
    / Windows7 & Office deployment
    public
    Taskbar jump lists
    Right-click on applications in the task bar to start common tasks associated with the application.
    Enterprise Search
    Easily search your computer, e-mail, remote document locations, SharePoint sites and web applications directly from within the Windows 7 Search interface.
    Desktop shortcuts
    Even more desktop shortcuts are available to speed up common tasks.
  • Windows 7 – end user productivity 2
    / Windows7 & Office deployment
    public
    BranchCache
    Faster access to files and other content when connected to a low/medium bandwidth connection. Client PC’s act like a peer-2-peer network.
    [requires Windows 2008R2 server]
    Direct Access
    Enhances the productivity of mobile workers by connecting seamlessly and more securely to their corporate network when they have Internet access—without the need to VPN.
    [requires Windows 2008R2 server]
    [requires Windows 7 Enterprise]
    Action Center
    Windows 7 Action Center is a one stop place where you can find system maintenance information, security information and also troubleshoot computer problems if any. It also encompasses a taskbar notifier.
  • Windows 7 – End User Productivity 3
    / Windows7 & Office deployment
    public
    Faster standby recovery
    Recovery from stand-by, sleep and hibernate modes has been significantly improved. This will help you choose more energy efficient power settings if you wish to be more green.
    Location Aware Printing
    Windows 7 allows you to set a default printer for a particular network. Once you log on to a network Windows automatically adjusts your default printer, so for example for your home network and your work network.
    better Power Management
    Windows 7 is much more energy efficient, allowing for more productive minutes while not plugged in.
    The power management is also much better and easier to manage centrally.
  • Windows 7 - security
    / Windows7 & Office deployment
    public
    Improved UAC
    The improved User Account Control is much less intrusive then in Windows Vista, hereby minimizing the tendency to switch it off all together.
    So this could also be listed as a productivity enhancement .
    Bitlocker & Bitlocker2Go
    Bitlocker, which was introduced with Windows Vista for hard disk encryption, has been extended to be used on removable storage devices like USB sticks, called Bitlocker to Go. Also Bitlocker is easier too use.
    AppLocker
    AppLocker is new in Windows 7 and is aimed to prevent the use of unauthorized software. AppLocker is much more flexible in this then previous Microsoft solutions. It needs to be configured in Group Policies.
  • Windows 7 and MDOP
    / Windows7 & Office deployment
    public
    APP-V 4.6
    Microsoft Application Virtualization, transforms applications into centrally managed virtual services that are never installed and don’t conflict with other applications. Allowing for considerable cost savings.
    MED-V
    MED-V delivers applications in a virtual PC that runs a previous version of the operating system (for example: Windows XP). And it does so in a way that is completely seamless and transparent to the user.
    DaRT
    The 14 tools in the toolset provide many options for recovery, even when Windows Safe Mode or normal boot will not function. The easy-to-use, offline boot environment helps IT teams quickly restart computers.
  • The windows 7 functionality ecosystem: what you need to get the most out of it
    / Windows7 & Office deployment
    public
    Windows
    Server 2008R2
    Group Policies
    Direct Access
    Branch Cache
    Improved Power Management
    Windows 7
    MDOP
    [part of SA]
    App-V
    Jump Lists
    Application Distribution
    Enterprise Search
    SCCM
    Sharepoint 2007/2010
  • App-v: what is it and why should you want to use it?
    / Windows7 & Office deployment
    public
    App-V: What is it?
    • Application virtualization technology from Microsoft;
    • Makes applications run isolated and prevent them from interfering with each other;
    • The application is streamed to the desktop at first use;
    • Application is cached locally for further use;
    • When updates for the application become available, only the changes are send over the network;
    • Part of MDOP, which is part of Software Assurance.
    App-V: Why use it?
    • Advantage of central management without the need of an additional terminal server farm;
    • Without the application interference testing is much easier during the application’s lifecycle;
    • Very efficient network usage;
    • Applications that depend on each other can be ‘bubbled’ together;
    • Less average lead time for delivering applications.
    App-V: what can be gained?
    • Application of App-V within Getronics has yielded a yearly € 18 saving on TCO per workspace;
    • € 2 of direct FTE savings
    • € 16 of indirect FTE savings through less service desk calls and less incident and problem management efforts;
    • When compared to an average of € 55 in application testing costs the ROI is fairly quick;
    • Average delivery time for applications within Getronics has dropped from 10 days to less than 7 days.
  • Summary:great performance at lower costs
    / Windows7 & Office deployment
    public
    We already save €77 on our TCO per workspace per year
    More benefits envisioned in application lifecycle management with APP-V
    Contingency and compliance costs not taken into account
    One-off costs of application compatibility remediation for APP-V high, but worth it, especially using RDX7.
  • Deployment and Migration: less images, faster migration
    / Windows7 & Office deployment
    public
    Compared to our Windows Vista implementation
    % of total represents our refresh rate (every 4 years)
    Savings coming from:
    Smaller image of Windows 7 (compared to Vista)
    Less images necessary (1 compared to 7 per chipset)
    Dynamic Driver provisioning (no longer in image)
    Less testing necessary based on fewer images
    “Hard Link” User State Migration (no more network copying of user data)
    Better Bitlocker features (as compared to Vista)
    NOTE: based on usage of SCCM
  • Application virtualization:More containment, less testing
    / Windows7 & Office deployment
    public
    APP-V combined with use of SSCM
    Savings coming from:
    Better license metering and management, only pay for what you actually use
    Application containment means less testing
    Application containment means better failure resolution
    Less pollution on workspaces
  • Service desk:direct access and APP-V cut costs
    / Windows7 & Office deployment
    public
    Direct Access and APP-V primary enablers for lowering Service Desk costs
    Savings coming from:
    Less service desk calls regarding VPN(1 call per month, per “road warrior”, 4 minutes per call, € 50 p/hr SD charge)
    Direct manageability of all clients outside the Getronics network (+ built-in NAP)
    Savings coming from application virtualization (less application reinstalls)
    Improved Windows 7 self-healing capabilities
    AppLocker enables pro-active blacklisting
    Largest component of TCO, small percentage gains deliver big savings!
  • Security:Raising the bar while lowering costs
    / Windows7 & Office deployment
    public
    Windows 7 and improved Bitlocker enabled us to raise the standard security level of our workspaces
    Savings coming from:
    License savings from previously used encryption software
    Better implementation of User Account Control compared to Vista. No longer a “need” to disable it.
    NOTE: Contingency and compliance costs have NOT been included in these figures
  • Server hW & sW maintenance:BranchCache replaces branch server
    / Windows7 & Office deployment
    public
    BranchCache primary enabler
    % of total represents number of workspaces using a branch cache server impacted
    Savings coming from:
    Windows 7 takes over the role of local branch server on limited number of remote locations
    Reduction of local servers greatly reduces maintenance and IT management costs.
  • Power savings:Windows 7 shines at lower costs
    / Windows7 & Office deployment
    public
    Windows 7 greener than any previous version
    Savings coming from:
    30% better battery life for laptops (70% of our workspaces)
    Better power savings manageability (impacts 75% of workspaces)
    Faster recovery from standby (sleep/hibernate), which is not a direct saving but an enabler for next bullet
    Power savings settings for suspend and sleep centrally managed via policy.
    NOTE: Gartner IDC figures used for power consumption estimates
  • End User Productivity Improvements:personal performance, business results
    / Windows7 & Office deployment
    public
    Productivity improvement: 20 hours
    Benefits from better performance higher than benefits from better functionality.
    We did not financially quantify this number as it is very organization, location specific.
  • Windows 7 Migration lessons learned
    End-user adoption is relatively smooth
    Main risk is with application compatibility due to the revised Windows architecture (from Vista onwards)
    We advise to:
    Have application issues tested thoroughly beforehand (RDX7 + functional testing)
    Have a proper pilot:
    Technological
    Project wise
    Organizational
    Take your time to evaluate the pilot and make the necessary adjustments to optimize end-user acceptance
    Specifically organize for end-user support through end-user representatives and customer project-lead
    public
    / Windows7 & Office deployment
  • RDX7: infrastructure and application assessment and risk-free pilot
    public
    / Windows7 & Office deployment
  • RDX7: Hardware doesn’t seem to be an issue
    public
    Insufficient hardware causes
    Suitability of client hardware
    Installed operating systems
    Top 5 computer models
    / Windows7 & Office deployment
  • RDX7 : Application compatibility is a issue, and needs extensive remediation
    public
    Estimation of work to fix applications
    Application compatibility
    For automatic fixes:
    35,9 hours
    For manual fixes:
    3.203 hours
    Compatibility per department
    Amount of application issues
    Total estimated fixing effort:
    3238,9 hours
    / Windows7 & Office deployment
  • results report the exact reason of an application incompatibility
    / Windows7 & Office deployment
    public
  • The Office 2010 functionality ecosystem: what you need to get the most out of it
    / Windows7 & Office deployment
    public
    OCS 2007R2
    Sharepoint 2010
    Work together on documents
    PowerPoint Broadcasting
    SharePoint Workspace Sync
    Office 2010
    [incl. Communicator]
    In Document Presence
    PowerPivot on SharePoint
    Voicemail in your mailbox
    Paste Preview
    PowerPivot in Excel
    Multiple Exchange Mailboxes
    SQL 2008R2
    Exchange 2007/2010
  • Sharepoint 2010 is strongly focused on supporting social networking
    / Windows7 & Office deployment
    public
    The innovations in SharePoint 2010 support the new ways of working
    “Social networking” increases the possibilities for personal development, knowledge sharing, and allegiance to colleagues and your organization.
    It facilitates your employees to easily:
    Communicate smarter;
    Share knowledge smarter;
    Learn smarter;
    Collaborate smarter.
  • Bringing web 2.0 into your enterprise
    / Windows7 & Office deployment
    public
    Co-Authoring
    Work together on the same document in real-time, also using hierarchical taxonomy you assign portion of the document to different people.
    Personal Profiling
    Make a personal profile containing activities, interests, responsibilities, knowledge areas, pictures and automatically embed an organizational chart with it.
    Blogging/Twittering/WIKI
    Use the intuitive blogging, twittering and wiki functionality using tag-clouds, rich media embedding and incorporated presence information, and comment on others.
  • Get to information more easily
    / Windows7 & Office deployment
    public
    Business Insights
    With Excel services have interactive dashboards including slicers, interactive pivot tables and heat maps (using conditional formatting).
    Great search experience
    Search within SharePoint now features metadata-driven refinements, visual thumbnails and previews, click-through relevancy (clicking it adds to its relevancy in future searches).
    Office Web Applications
    If you can access the SharePoint 2010 Server you can now view and edit Office documents from anywhere right in the browser of any PC available.
  • Access and share information anywhere
    / Windows7 & Office deployment
    public
    Broadcast Slide shows
    Broadcast Slide Show creates a URL that you can share with others by e-mail or instant message.
    Everyone you invite can view the show in high-fidelity and in real-time from their Web browser.
    Take SharePoint offline
    A SharePoint workspace allows you to access SharePoint site content on your local computer
    even if you aren’t connected. Content can include document libraries as well as a number of list types.
    OCS & Mobile Integration
    Do skill searches from within OCS, add subjects to calls before actually calling, have improved location awareness.
    Office 2010 Mobile now also includes SharePoint Workspace Mobile.
  • Office 2010 in general: More secure, more adaptable
    / Windows7 & Office deployment
    public
    Protected View
    Enhances security by opening email attachments (sent from outside your own organization) and documents downloaded from the Internet in a protected view mode.
    RECOVER UNSAVED work
    Expanding on the AutoRecover capabilities that you may know from earlier, Office 2010 now recovers files that you close without saving.7 Easily access and manage recovered presentations right from the Info tab in Backstage view.
    Customizable Ribbons
    The ribbons were introduced with Office 2007. In Office 2010 you can modify them, or create your own tabs and groups.
  • Office 2010 in general: better and more productive tools
    / Windows7 & Office deployment
    public
    Integrated Print View
    The Print tab, located in the Backstage view, provides a new print experience with a full page Print Preview right alongside your print options.
    Paste Preview
    Paste with Live Preview enables you to preview various
    Paste Options, such as Keep Source Column Widths, No Borders, or Keep Source Formatting, so you can visually determine how your pasted content will look prior to pasting.
    Better Graphics tools
    Remove backgrounds, adjust color, contrast, lighting. Add artistic effects directly from within PowerPoint.
    Also crop images with the new cropping tool.
  • Office 2010: some of our favorites
    / Windows7 & Office deployment
    public
    Conversation View
    Condenses multiple e-mails in a discussion, a conversation thread, and displays them as
    single line item, even if some messages are located in other folders. This helps reduce information overload and helps the managing of related e-mails.
    Social Connectors
    The Outlook Social Connector connects you to the social and business networks you use, including Microsoft SharePoint 2010. Even connect to other popular third-party sites, such as Facebook, LinkedIn, and MySpace.
    New navigation pane
    The improved Navigation Pane in Word 2010 (formerly called the Document Map) transforms the document navigation user experience, providing a visual representation of the heading structure of your document.
    Outlook
    Word
    Outlook
  • Office 2010: some of our favorites
    / Windows7 & Office deployment
    public
    Sparklines + cond.format
    Show trend lines and trend direction comprehensively.
    Use Sparklines to show trends in a series of values.
    Highlight maximum or minimum values and increase impact by positioning a Sparkline next
    to its corresponding data.
    Slicers
    Within Pivot tables make a “sliced” selection by selecting certain values within the Pivot Tables categories.
    Basic video editing
    Trim your embedded video with a simple click and drag, so that your audience sees exactly what you want.
    Bookmark key points in your video for quick access or trigger animations.
    Excel
    Excel
    PowerPoint
  • Office 2010 Migration lessons learned
    End-user adoption is pretty tough when coming from pre 2007 version due to Office ribbon.
    Main issues:
    Document conversion strategy related to new Office XML format. Risk of documents no longer working
    End-User Acceptance: the new User Interface (Ribbon) takes quite a lot of getting used to
    Service Desk peaks loads. The changes to the UI are so big that even with proper end-user training substantial peaks in service desk calls will arise.
    Additional gains:
    Moving to the new Office XML format may provide substantial storage and back-up savings
    We advise to:
    Test and fix Office document scope before migration
    Specifically organize for end-user support through end-user representatives and customer project-lead
    public
    / Windows7 & Office deployment
  • Upgrading your office suite to 2007/2010 poses three main issues
    The new file format called Office XML will create the need for a document conversion strategy. This document conversion poses a risk of documents no longer working as desired, and even create a potential risk for business process effectiveness and continuity;
    The new Office Ribbon user interface is a huge step forward in user friendliness, but it requires quite some getting used to, creating the need for extensive end-user training and performance support;
    No matter how good the educational preparation of your workforce, we predict a substantial peak in Service Desk support during the migration itself as users adopt to the new way of working.
    public
    / Windows7 & Office deployment
  • Key benefits of our RDX Office solutions speed up migrations and minimize risks
    / Windows7 & Office deployment
    public
    Key benefits of our RDX Office solution include:
    Minimizing risks and costs of migration;
    Increasing employee productivity by accelerating the move to Office 2007/2010;
    Minimizing critical business application downtime;
    Eliminating the guesswork in planning and conversion;
    Converting files for enterprises of any size.
  • technology in the new office suite might cause errors in existing documents
    / Windows7 & Office deployment
    public
    Macro’s may no longer work, links between documents may break down, run-time errors may occur.
    Object Model Changes
    Runtime errors
    VBA changes
    Invalid range names
    Changed file security
    Links not working
    Changed file extensions
  • How technology changes may cause business risks in existing Documents
    / Windows7 & Office deployment
    public
    These errors can lead to invalid/incorrect information, leading to wrong decisions or communication and productivity loss.
    When 18% of your existing files is at risk, this might lead to an 18% productivity loss over all FTE.
    Object Model Changes
    Incorrect Information
    Runtime errors
    No information
    Reputation Damage
    VBA changes
    Invalid range names
    Inaccurate Information
    Incorrect decisions
    Productivity Loss
    Changed file security
    Links not working
    Document errors
    Changed file extensions
    Manual repair efforts
  • Our RDX Office solution analyses your documents per department
    / Windows7 & Office deployment
    public
    By checking document compatibility per department RDX Office provides an excellent starting point for choosing the proper conversion and migration scenario.
    RDX Office results will also help in establishing the scope of the Office document conversion and help determine the budget needed to do accomplish the conversion.
  • Reporting on document age can aid in establishing the conversion scope
    / Windows7 & Office deployment
    public
    Perhaps not all documents need to be converted, may depend on legal requirements for document retention as well.
    Source: actual data from insurance client engagement
  • How we automatically fix files later on in the document conversion project
    / Windows7 & Office deployment
    public
    Document discovery
    Output example 11.226 docs found at financial client on a particular file share. Of these 11.226, 2426 documents were labeled to be at risk, setting the scope for the plan, build and deploy phase.
    FILES AT RISK DISTRIBUTION
    In this client engagement in the financial sector, most issues were with Excel documents.
    WHAT was FIXED
    64 documents could be automatically fixed by RDX Office, 164 documents could not be analyzed because they were password protected, 16 documents needed manual adjustments.
  • The new Office XML document format is much more efficient
    / Windows7 & Office deployment
    public
    The Office XML document format introduced with Office 2007 is a much more efficient format.
    Average file compression per file for:
    Word > 24%
    Excel > 22%
    PowerPoint > 74%
    Access = 0%
  • Potential savings in storage and backup are substantial
    / Windows7 & Office deployment
    public
    Storage and back up savings per terabyte exceed 10% if you only convert your Office documents of the last 3 years.
    Source: accumulated client data from previous Office Converter Technology engagements in financial sector.
  • Upgrading your office suite to 2007/2010 poses three main issues
    The new file format called Office XML will create the need for a document conversion strategy. This document conversion poses a risk of documents no longer working as desired, and even create a potential risk for business process effectiveness and continuity;
    The new Office Ribbon user interface is a huge step forward in user friendliness, but it requires quite some getting used to, creating the need for extensive end-user training and performance support;
    No matter how good the educational preparation of your workforce, we predict a substantial peak in Service Desk support during the migration itself as users adopt to the new way of working.
    public
    / Windows7 & Office deployment
  • How much knowledge is retained after training
    / Windows7 & Office deployment
    public
    After 48 hours, only 33% of knowledge acquired during training is retained
    Source: Research Institute of America
  • We distinguish five triggers for learning (or the need for learning)
    / Windows7 & Office deployment
    public
    When acquiring new knowledge or skills
    When there is a need for specialization
    When you can’t remember when working
    When something changes
    When something goes wrong
    Knowledge acquisition
    [Formal instruction]
    Knowledge application
    [performance support]
  • The integrated approach of getronics consulting educational services
    / Windows7 & Office deployment
    public
    Introduction (presentations)
    Office 2007 / 2010
    Windows 7
    LEARNINGGUIDE
    (EPSS)
    BLENDED LEARNING (TARGET GROUPS)
    Word
    Excel
    PowerPoint

    Outlook
    Access
    WindowsMobile

    Visio
    OneNote
    LiveMeeting
    SharePoint
    Communicator
    Publisher
    SUPPORTING EDUCATIONAL PRODUCTS
    Scenario's
    On Site Support
    QRC
  • Office Ribbon Hero is a great way to experience the new ribbon features!
    / Windows7 & Office deployment
    public
    Source: http://www.officelabs.com/ribbonhero
  • Upgrading your office suite to 2007/2010 poses three main issues
    The new file format called Office XML will create the need for a document conversion strategy. This document conversion poses a risk of documents no longer working as desired, and even create a potential risk for business process effectiveness and continuity;
    The new Office Ribbon user interface is a huge step forward in user friendliness, but it requires quite some getting used to, creating the need for extensive end-user training and performance support;
    No matter how good the educational preparation of your workforce, we predict a substantial peak in Service Desk support during the migration itself as users adopt to the new way of working.
    public
    / Windows7 & Office deployment
  • Flexibility in providing migration support staff & services
    / Windows7 & Office deployment
    public
    We can provide temporary extra staff to existing IT support teams but are also able to deploy a complete Migration Support Desk and/or Support-On-Site (SOS) team, fully staffed and managed, with all necessary tools and resources.
    Call2 provides flexibility in staffing for support during migrations. Depending on workload we can quickly:
    • in- or decrease the number of support staff;
    • dispatch people with specific knowledge or experience when needed.
    The Call2 Service Center, located in Zoetermeer, can be used as back-up for unexpected increases in workload during migrations. Either by providing additional (remote) Service Desk services or dispatching skilled additional staff for on-site assistance.
  • Choosing your migration strategy
    Start getting your facts a.s.a.p.!
    Acceptance criteria: What will the business accept, what will the managing IT department accept as a migration in the light of all the virtualization tools(e.g. running a P2V Windows XP VM)
    What part of the migration will drive it’s progress? End User training, HW logistics?
    DO we want to combine the Office and Windows migration?
    Bother users once or twice?
    What will be faster?
    Collaboration patterns within your organization
    Focus on critical path, but be aware of quick wins.
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  • Migration Approach based on Microsoft Solutions Framework and prince2
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  • The getronics migration approach
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    ENVISION
    PLAN
    DEVELOP
    STABILISE
    DEPLOY
    OPERATE
  • Envisioning is all about setting the goals and scoping the project
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    Goal:
    Develop a clear understanding what is needed within context of project constraints
    Assemble team necessary to envisage solution with options that meet needs and constraints
    Deliverables:
    Vision/scope document baselined
    Project Structure document
    Initial Business Risk Assessment Document
    Core Team Organized
    Vision/Scope approved
    envision
  • plan phase: focus on planning, design, organization and securing resources
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    Goal:
    Evolve conceptual solution into tangible designs and plans so it can be build in the developing track
    Deliverables:
    Technology Validation Completed
    Functional Specifications Baselined
    Master Project Plan Baselined
    Master Project Schedule Baselined
    Supporting Environments Set Up
    All Project Plans approved
    Plan
  • Develop the solution
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    Goal:
    Build various aspects of the solution in accordance with plan track deliverables (e.g. designs, plans, requirements)
    Deliverables:
    Proof of Concept completed
    Completed Solution
    Training Materials
    Documentation
    Marketing/Communication materials
    Updated Master Plan, Schedule and Risk Document
    Scope completed
    develop
  • Stabilize focuses on ensuring the proper working of all deliverables
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    Goal:
    Expose issues, uncover design flaws, identify unexpected behavior
    Identify organizational flaws
    Validate solution meets stakeholders needs
    Attain production readiness
    Deliverables:
    Pilot completed and reviewed
    Release-ready versions of solution and accompanying collateral
    Testing and bug reports
    Issue Log cleared
    System Testing Completed
    User Acceptance Testing Completed
    Release Readiness Approved
    stabilize
  • Deployment is about minimizing disturbance and maximizing satisfaction
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    Goal:
    Place solution into production at designated environment(s)
    Facilitate smooth transfer of solution from project team to operations team as soon as possible
    Deliverables:
    Core solutions components deployed
    Operations and support information systems updated
    Site deployments completed
    Revised processes and procedures
    Deployment Stabilized
    Deployment Completed
    deploy
  • operate phase: project transfered and start of benefits management
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    Goal:
    Provide after-care
    Secure approval from:
    • Users that the solution meets their needs;
    • Operations that the solution is ready to be managed;
    • Customer that the project is complete.
    Deliverables:
    Customer/user satisfaction reports
    Final versions of all project documents
    Lessons Learned Report
    Open/active risk transfer and acceptance
    Project Close-Out Report
    Handover to support organization
    Project Sign-Off / discharge
    operate
  • Template Structure from DOWO, Established from DOWO Datasheets
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  • Standardized, yet flexible project and program team roles already defined
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    Programme manager
    Core team roles
    Optional roles
    MULTIPLE PERSONS
    (site project manager)
    Project manager
    (Site project manager)
    Project manager
    Technical
    project lead
    Customer
    project lead
    p3O lead
    Technical design
    lead
    Floorwalker lead
    p3O assistant
    Service desk lead
    Application scripting lead
    Application specialist
    (Windows/office/SP)
    Floorwalker
    Service desk agent
    Application scripter
  • Stakeholder involvement through the project phases increases
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    ENVISION
    PLAN
    DEVELOP
    STABILISE
    DEPLOY
    OPERATE
    Get (financial) facts straight as soon as possible;
    Manage planning from the beginning;
    Don’t rush the planning phase;
    Do not pin the end date of the deployment in the envision phase;
    Be aware of product and process stability in the context of stakeholder involvement.
  • Wrapping up: Focus on these 5 points!
    For Windows7 focus on application compatibility;
    For Office 2010 focus on:
    Document conversion
    End-User Training and Support
    Choose your migration strategy wisely;
    Manage planning from the beginning;
    Be aware of product and process stability in the context of stakeholder involvement.
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    READY, SET, GO!
  • More information
    Windows 7 and Office 2010 features:
    http://www.slideshare.net/deVos/office-2010-features
    RDX7
    www.getronicsconsulting.com/windows7
    RDX Office
    www.getronicsconsulting.com/office2010
    Getronics Case Study Windows 7
    http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?casestudyid=4000003981
    Microsoft Office Ribbon Hero
    http://www.officelabs.com/ribbonhero
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  • about
    Kees de Vos
    as portfolio manager in workspace optimization and migration project management Kees is responsible for solution and business development in the workspace area within Getronics Consulting. His broad experience in managing migration projects and his enthusiasm for workspace and work process innovation allows him to both inspire clients about new ways of work, information and knowledge management and collaboration, as well as delivering them the tools and methods to overcome the hurdles met when dealing with organization-wide implementations.
    http://www.linkedin.com/in/devos
    Getronics Consulting
    Employing over 1400 professionals, we design, build and implement solutions in the field of innovative Information and Communication Technology, Project and Program Management, Governance and Compliance, Service Strategy and Transformation and Enterprise Architecture. We are also one of the biggest ICT educational institutes in The Netherlands.
    www.getronicsconsulting.com
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  • Kees de vos / portfolio manager workspace optimization
    kees.devos@getronics.com
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