Social media the future of gov to citizens communications
Upcoming SlideShare
Loading in...5
×
 

Like this? Share it with your network

Share

Social media the future of gov to citizens communications

on

  • 175 views

This presentation was conducted during the Kingdom of SA e-government conference 2012. This presentation covers the role SM plays in the government to citizens communications

This presentation was conducted during the Kingdom of SA e-government conference 2012. This presentation covers the role SM plays in the government to citizens communications

Statistics

Views

Total Views
175
Views on SlideShare
175
Embed Views
0

Actions

Likes
0
Downloads
8
Comments
0

0 Embeds 0

No embeds

Accessibility

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Social media the future of gov to citizens communications Presentation Transcript

  • 1. Social Media - The Future of Government to Citizen Communications: Region is not far Behind Dr. Saeed Al Dhaheri Advisor to the Minister, Ministry of Foreign Affairs - UAE Kingdom e-Government Summit Riyadh 25 - 26 Sep. 2012
  • 2. View points Drivers e-participation: why is it important, what tools are there, and ranking of GCC governments Social Media in GCC Governments: numbers, potential use, status, channels, and examples conclusion 2
  • 3. Drivers  Open Government:  participation and engagements  Transparency  Innovation  Improve service delivery and usage e-participation is essential for Open Government 3
  • 4. Why e-participation is important  Enhance trust between government and people through engagement and transparency  e-participation is a criterion in the UN e-gov survey 4
  • 5. GCC Governments e-participation ranking Extent of e-participation Country Rank UAE 6 Bahrain 8 Qatar 9 Saudi Arabia 9 Oman 16 Kuwait 25 UN e-gov Survey 2012 5
  • 6. How to e-participate  Forums  Blogs  chat  Customer Satisfaction Surveys  Polls  Feedback forms  Main stream Social Media Platofrom (Facebook, Twitter, youtube, LinkedIn,,etc) 6
  • 7. Potential of Social Media in Government  Improve reach, accessibility and targeting  Meet expectations and enhance reputation  Improve cost-effectiveness  Accelerate response  Support deeper relationships Social Media is an opportunity for Governments 7
  • 8. Social Media population in the GCC Facebook Twitter 5.5 M 3.2 M 19 U.A.E 3.29 M 263,070 40 Kuwait 992,200 370,987 34 Qatar 567,680 59,835 29 Oman 482,680 16 Bahrain 352,520 29 Saudi Arabia PR% Arab Social Media Report 2012 8
  • 9. Status of GCC Governments adoption of Social Media  More than 75% gov orgs are using SM  More institutionalized, but still developing  Mostly one way communication  Many in the trial phase  Few with Social media strategy and policies 9
  • 10. GCC Governments portals and Social Media  Bahrain gov portal:  Kuwait gov portal:  Oman gov portal:  Qatar gov portal:  Saudi Arabia gov portal:  UAE gov portal: 10
  • 11. GCC Governments and Social Media: Twitter examples 11
  • 12. GCC Governments and Social Media: UAE examples  Professional and Personal Use – UAE Leadership is driving SM in Gov – Interacting with people – Receiving ideas and suggestions 12
  • 13. GCC Governments and Social Media: UAE example  Official Government-to-citizen communication  Facebook and Twitter channels    Communicate news, announcements Listen to citizens and receive feedback create awareness about e-services  Other uses  Crowed sourcing and idea contest 13
  • 14. GCC Governments and Social Media: UAE MoFA example – Official Government-to-citizen communication  Twitter channel  Communicate news, announcements and alerts  Listen to citizens and provide assistance in emergency situations  Creating awareness about MoFA e-services  Broadcasting events – Ambassadors Forum  Crisis updates  Polls and Forum – Professional and Personal use 14
  • 15. GCC governments and Social Media: UAE example  Emirates e-government  guidelines for social media usage in government entities document  Workshops with government organization to help develop strategies and policies 15
  • 16. GCC Governments Plans to adopt Social Media: examples 2nd e-government Action Plan for the Kingdom of Saudi Arabia 16
  • 17. GCC Governments Plans to adopt Social Media: examples Qatar Supreme Council of ICT 17
  • 18. Conclusion  SM will play an important role for government engagements with its citizens and people  Governments should assess their capabilities and develop SM strategies and policies and monitor performance for an effective engagement  Develop capabilities and use the right SM platform for the right audience  Governments must be prepared to respond 18
  • 19. Thank you 19