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Maximize business agility and it efficiency with enterpr mpeck ro_v3

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    Maximize business agility and it efficiency with enterpr mpeck ro_v3 Maximize business agility and it efficiency with enterpr mpeck ro_v3 Presentation Transcript

    • <Insert Picture Here>Maximize Business Agility and IT Efficiency withEnterprise Manager 11gMartin PeckDirector Sales Consulting, Eastern Europe and CIS
    • Agenda• Enterprise Manager Product Strategy• Business-Driven Application Management • Challenges • Capabilities • Customer Case Studies• Summary
    • Business-Driven IT Management Business Users and Customers Business Transaction Business Transaction Business-Driven ApplicationWeb Product Order Entry Shipping Billing Other ManagementPortal Catalog Service Service Service Services… Business Services and Activities Packaged Custom Third Party Services Cloud Applications Applications Applications Middleware Databases Oracle Support Virtual Environments Servers Storage Integrated Systems Integrated Application-to-Disk (Cloud) Management Management and Support
    • Business-Driven IT Management Business Users and Customers Business Transaction Business Transaction Business-Driven ApplicationWeb Product Order Entry Shipping Billing Other ManagementPortal Catalog Service Service Service Services… Business Services and Activities Packaged Custom Third Party Services Cloud Applications Applications Applications Middleware Databases Oracle Support Virtual Environments Servers Storage Integrated Systems Integrated Application-to-Disk (Cloud) Management Management and Support
    • Business - IT DisconnectWhat the business wants to know –• How many users accessed my application in last 30 days? System Administrators Application• How many orders did I accept? Applications Architects• Which customers/partners did the orders come from? Servers• What percentage of these orders did I process within 24 hours? How many took longer than 72 hours? Services• What caused 30% of my orders to fail? Metrics CompositesWhat IT can only respond with –• The application was up 99% of the time Resources Processes• We had 200 concurrent sessions at peak load Transactions• Every server and service in the order management application met it’s performance and availability SLA KPIs Business Owner• When faults were logged, we are able to resolve them within 2 hours Users Business Owners• We had 4 hours of unscheduled downtime on the messaging system
    • Solution: Business-Driven Application Management Business Service ManagementLowering the total cost of ownership Business Transaction Management Application Manage what matters Architects most to the business System Administrators Business Owners User Experience Management Resolve issues before the business is impacted
    • Solution: Business-Driven ApplicationManagement Business Service Management Lowering the Total Cost of Ownership Business Transaction Management Manage what matters most to the business User Experience Management Resolve issues before the business is impacted
    • User Experience Management Business Service ManagementKey Challenges Business Transaction User Experience Management Management1. Can I monitor all 2. Can I develop 3. Does the solution user sessions? business actionable • Require custom information from my instrumentation? Can I replay a user monitoring? • Support web and particular session, packaged and see what applications? actions the user did / did not take? • Secure business data? User Session Business – IT Enterprise Analysis Correlation Ready
    • Business ServiceUser Experience Management ManagementKey Capabilities User Experience Business Transaction Management Management User Session Business – IT Enterprise Analysis Correlation Ready • Monitor User Sessions, Transactions, Application Pages • User Session Analysis - Identity / name - History - Search • Session Replay • Visibility into actions that that the user did not take
    • User Experience Management Approaches UserCommunities Web Servers Application Databases Servers Internet Cloud HostsSynthetic Test Monitoring Real User Monitoring
    • Business ServiceUser Experience Management ManagementKey Capabilities User Experience Business Transaction Management Management User Session Business – IT Enterprise Analysis Correlation Ready • Built-in Analytics with business data • User Transaction Definition & Monitoring. Conversion rates between steps • Business / Application error monitoring (based on content)
    • Built-in Analytics with Business Data • Analysis of user experience information based on ―cube based data sets‖ • Successive drill down to identify trends • Customizable Business Transaction Analyses dimensions that can be based on business data – order value, productUsage Reports: id, etc.• Usage by Country/State• Revenue
    • Business ServiceUser Experience Management ManagementKey Capabilities User Experience Business Transaction Management Management User Session Business – IT Enterprise Analysis Correlation Ready • Accelerators for EBS, Siebel, PeopleSoft, JDE, WebCenter • Integration with Business Intelligence solutions • Role-based access, including security officer role
    • User Experience ManagementDelights customers and recovers revenuelost because of IT issues ―NetApp NOW™ is a key online application, providing an array of self- service capabilities ….Oracles Real User Experience Insight … offers the ability to combine business, application and diagnostics data to provide a complete view of business performance. It will enable a better understanding of potential issues and resolve them before they impact our global users and our business. Tracy Ferrell, Director Applications Management, NetApp ―With insights from Oracle Real User Experience Insight, we now get notified within a couple of minutes when something goes wrong—if no new orders are coming in or if the end-to-end processes aren’t working normally. That helps us both lose less money as well as make more money.‖ Oscar Diele, Global Vice President of E-Commerce at TomTom
    • Solution: Business-Driven ApplicationManagement Business Service Management Lowering the Total Cost of Ownership Business Transaction Management Manage what matters most to the business User Experience Management Resolve issues before the business is impacted
    • Business ServiceBusiness Transaction Management ManagementKey Challenges Business Transaction User Experience Management Management1. What is the status 2. Can I get business 3. When errors and of my in-flight actionable exceptions occur transactions? information from my can I determine transaction which transaction is Where is the order I monitoring? e.g. affected? placed? customer category, order value Can I do the same with business exceptions? Transaction Business Exception Monitoring Context Management
    • Business Service Business Transaction Management Management Key Capabilities Business Transaction User Experience Management Management Transaction Business Exception Monitoring Context Management• Oracle buys AmberPoint, a leader in Business Transaction Management• Enhances Oracle Enterprise Manager’s Business Transaction Management capabilities• AmberPoint complements the performance diagnostic, configuration management, and lifecycle management capabilities of Oracle Enterprise Manager
    • Business ServiceBusiness Transaction Management ManagementKey Capabilities Business Transaction User Experience Management Management Transaction Business Exception Monitoring Context Management • Monitor in-flight transactions • Tracing across tiers and across applications • Tracing of synchronous and asynchronous transactions • Transaction level agreements
    • Business ServiceBusiness Transaction Management ManagementKey Capabilities Business Transaction User Experience Management Management Transaction Business Exception Monitoring Context Management • Leverages transaction content/payload • Business visibility into critical business data, such as impacted revenue, customer name, product id • Search messages and transactions based on business data
    • Business ServiceBusiness Transaction Management ManagementKey Capabilities Business Transaction User Experience Management Management Transaction Business Exception Monitoring Context Management • Correlate faults & errors to individual transaction instances • Monitor Business &Technical exceptions – Stalled transactions, missing steps, error messages – Incorrect data values, boundry conditions, etc. – Business conditions, such as credit denied, orders over $1M, shipment longer than 7 days
    • Exception ManagementReal-time Detection of Exceptions • User-defined Exception Policies: Can leverage message content Rejected Order • Flexible probe points: Alert doesnt have to see every step • Take action... – Notify, intervene, etc – Can invoke other systems – trouble ticketing, other exception handlers, etc 21
    • Business Transaction ManagementBetter service, lower cost, less risk "When we span systems trying to achieve a larger level transaction, and were experiencing some unexpected behavior, our ability to peek into those systems and see messages flying around the environment allows us to troubleshoot and react much more quickly.― Jorge Mercado, Lead Architect, MedicAlert ―This has enabled us to deliver better service to our partners. It has also enabled us to save money as we are better equipped to avoid SLA penalties and our eCommerce business is running more cost effectively. We are able to track everything and have a much more comprehensive view of how our business is running.― Cedric Demarchez, eCommerce Project Manager for Mondial Assistance Group IT
    • Solution: Business-Driven ApplicationManagement Business Service Management Lowering the Total Cost of Ownership Business Transaction Management Manage what matters most to the business User Experience Management Resolve issues before the business is impacted
    • Business ServiceBusiness Service Management ManagementKey Challenges Business Transaction User Experience Management Management1. What application 2. Can the service 3. How do I track and system implementers changes made? components is my understand why service dependent performance & Can I compare my on? availability is not settings between two meeting environments? How will changes to expectations? any affect the other Can I automate services? repetitive tasks, like cloning & patching? Service Service Service Dependency Performance Lifecycle & Models Management Management
    • Business ServiceBusiness Service Management ManagementKey Capabilities Business Transaction User Experience Management Management Service Service Service Dependency Performance Lifecycle & Models Management Management • Service-to-Service and Service-to- System Dependencies • Static and Dynamic topology to identify call path, rogue usage • All service types supported – web (http), Java (WebLogic), Coherence, web services, SOA, WebCenter, WebLogic Portal
    • Business ServiceBusiness Service Management ManagementKey Capabilities User Experience Business Transaction Management Management Service Service Service Depdendency Performance Lifecycle & Models Management Management • In-context Performance analysis: – Performance metrics for shared code visible in-context of each service entry point • Zero overhead production JVM Diagnostics • Tracing between Java threads to DB sessions • Support for Oracle SOA, Service Bus, WebLogic Portal, WebCenter, Java EE, Coherence
    • Performance Analysis • View Service topology • Drill into functional implementation • View performance for each step (BPEL activity, service bus pipeline, portal page, region, etc.) • Drill into Java EE implementation of functional step • Even drill to SQL performance for any service (including dehydration SQL)
    • Business ServiceBusiness Service Management ManagementKey Capabilities User Experience Business Transaction Management Management Service Service Service Depdendency Performance Lifecycle & Models Management Management • Collection of configuration data • Compare, search, analyze, provision configurations • Real-time configuration change detections • Cloning and scale out automation • Support for WebLogic, Coherence, SOA, OSB
    • Application Configuration andProvisioning • Automated, daily collection of configuration data • Manage configuration drift via configuration comparisons • Build new application environments efficiently • Provision changes completely • Validate changes made correctly
    • Business Service ManagementFaster problem resolution, and lower costs throughautomation ―Oracle Enterprise Manager Grid Control has become the key monitoring tool for all of our IT support groups as well as the best tool used during performance and tuning of the applications.‖ Brian Lindow, Infrastructure Architect ―With Oracle Enterprise Manager, we have not only improved our Grid and SOA management capabilities, but have extended the performance information that we can provide to our internal customers.‖ − Sheng-Te Yang, Director, Application Services, Edmunds Inc
    • Business – Driven Application ManagementOnly Oracle delivers…User Experience Business Business ServiceManagement Transaction Management• User Session Analysis Management • Service Dependency &• Business – IT • Transaction Discovery Models Correlation • Business Context • Service Performance• Enterprise Ready • Exception Management Management • Service Lifecycle ManagementPacks Packs• Real User • WebLogic Server Management Pack EE Experience Insight • SOA Management Pack EE• Service Level • Management Pack for non-Oracle MW Management Pack • Application Mgmt Pack for EBS/Siebel/PSFT/JDE • Management Pack for Identity & Access Mgmt • Management Pack for Oracle BI
    • <Insert Picture Here> Benjamin Cabanas Program Manager GE Infrastructure ―Implementing Oracle Application ManagementPack for Oracle E-Business Suite has enabled GE Infrastructure to serve our customers 84% fasterwith cloned instance availability. We’re also savingUS$200,000 annually in operations costs because of 75% reduction in resources required.‖
    • Oracle Enterprise ManagerProven Solution. Trusted by Customers. Saves weeks on Saves 80% time and effort Avoids online revenue application testing time for managing Databases losses up to 25% 90% of IT issues Drives asset utilization Cuts configuration addressed before they up by 70% management effort by 90% impact users Saves $170,000 per year Replaces manual tools Saves $1.9 million with Oracle Enterprise Manager with Oracle Enterprise with automation; saves Manager time by 50% Deploys SOA Reduces Database Reduces provisioning infrastructure 92% testing time by 90% effort by 75% faster Delivers 24/7 uptime with Cuts application testing Reduces critical patching Oracle Enterprise from weeks to hours time by 80% Manager
    • Oracle Enterprise Manager 11g Resource CenterAccess Videos, Webcasts, White Papers, and MoreOracle.com/enterprisemanager11g