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It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
It infrastructure cost reduction vision v5   customer
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It infrastructure cost reduction vision v5 customer

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Ideas on how to reduce IT Operational Costs for enterprises.

Ideas on how to reduce IT Operational Costs for enterprises.

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  • 1. Reducing IT Infrastructure Management CostsFrom an IT vision to an Action PlanOctober 2012 © 2012 IBM Corporation
  • 2. Where is IT headed?The 2013 budget benchmark numbers are in. On average, CIOs expect total IT budgets to increaseby 1.8%. Operational expenditure will rise, and capital expenditure stays flat, but beneath theseseemingly stable numbers, CIOs are pushing forward with efforts to transform IT. They arereallocating resources to capture value from collaboration, insight, and mobility; and building aservice-based, and increasingly externalized and collaborative delivery model. Corporate Executive Board, Sept 2012 In 2021, cloud computing is simply computing, corporate office parks are senior housing facilities and the IT organization of the future has been absorbed by the business.  Internal IT becomes an internal cloud.  IT becomes a services broker.  IT will become a function of the business. Gartner, 2011 © 2012 IBM Corporation2
  • 3. New approaches to deliver IT services One size does not fit all – tradeoffs will guide your deployment choices Customization / higher costs Customization / higher costs Standardizationlower costs costs Standardization / / lower Traditional Private Remotely Hosted Public Cloud Managed CloudTraditional Environment Public Cloud Environment – Customized for your business – Standardized services – Fully under your control – Control often delegated to providers – On your premise – On someone else’s premise – Managed by your employees – Managed by provider – Dedicated environment – Shared environment © 2012 IBM Corporation3
  • 4. Corporate Executive Board survey - Externalizing Delivery © 2012 IBM Corporation4
  • 5. Combining your needs with IBM best practices, we help you makethoughtful decisions on sourcing service delivery. Determine workload to platform Design your service delivery alignment capabilities Infrastructure and Business Services Client Defined Service Delivery Framework Business Service Level Deployment Design Agreements Models •Control •Support levels •Customization •Scope •Performance •Elasticity •Financial Models •Availability •Shared/Dedicated •Contract Types •Security •Location •Risk •Compliance •Ownership • What level of control and scope do I want? • Should I use flexible pricing or fixed contracts? • What are my needs on availability, performance and security? • How much customization do I need? What can I standardize? • How much compute, storage and bandwidth elasticity do I need? • What about ownership and locations of assets? © 2012 IBM Corporation5
  • 6. Changes to IT organization © 2012 IBM Corporation6
  • 7. Scenario of your new IT infrastructure Service Desk Remote Monitoring Virtual Server Recovery Help Desk Cloud DR Email/Collaboration IT Responsibilities: •Governance •Service end-to-end •Application •Architecture Managed Backups •…. Your DC or 3rd party DC Managed Security •ERP •Dev/Test •CRM •Web site Managed Cloud Public Cloud © 2012 IBM Corporation7
  • 8. Services to help you optimize your IT delivery capabilities Cloud Services Delivery Cloud Cloud Computing Delivered Services Services Traditional Delivery Project- Consulting Based Managed Services Services “Monitor my “Manage my “Help me infrastructure” applications” “Analyze and with some advise” tasks” “Host my “Manage my infrastructure” infrastructure” 8 © 2012 IBM Corporation8
  • 9. Managed ServicesRemote Managed IT Infrastructure Services Remote Management – Network devices – Server/OS/Application – Storage (SAN, NAS) – Database (SQL, DB2, Oracle) – Middleware (Citrix, IIS, Ad, Exchange,…) – Security (Firewall, AV, Anti-Spam,…) – Unified Communications (Cisco, Lync) End-user devices – Smartphone, PCs, Tablets – Patches update – Desktop Applications Help Desk On-site Support Asset and Software management © 2012 IBM Corporation9
  • 10. Managed ServicesServer Management Feature Set Tier 1 Tier 2 Tier 4 Tier 3 Server Server AdvancedSERVER MANAGEMENT Monitori Operatio Server Server Mgmt ng ns Mgmt Service Delivery Manager • • • Service Desk • • • Service Portal • • • • Monitoring - Hardware, OS and thresholds • • • • Notification • • • • Performance reporting • • • • Event triage • • • Feature Incident management - Hardware and OS • • • Summary Patching - OS and BIOS upgrades • • • Change - Hardware and configuration • • Admin - OS File maintenance • • Engineering analysis and recommendations • • Root password administration • • Anti-virus management • Security policy health checking • © 2012 IBM Corporation10
  • 11. Managed ServicesNetwork Devices Management Routers Switches L7 Switches Optical VPN Wireless UPS Firewalls IPS/IDS Gateways Disaster Recovery © 2012 IBM Corporation11
  • 12. Managed Services Network Devices Feature Set Tier 4 Tier 2 Tier 3 Advanced Tier 1 Device Device Device Device Monitoring Operations Mgmt MgmtService Delivery Manager • • •Service Desk • • •Service Portal • • • •Monitoring (Hardware, WAN, LAN) • • • •Notification • • • •Performance Reporting • • • •Asset Inventory • • • •Event triage • • •3rd Party Dispatch Management • • •End-to-end incident management • • •Problem Resolution • • •O/S Patch Management • • •Basic Change Management • •Analysis of hardware performance • •Monthly Overview Report (SLAs, key metrics, recommendations) • •Audit/review of NOC / customer IDs • •Maintain audit records for approvals, verifications • •Compliance to and verification of customer or IBM security policy, reporting • © 2012 IBM Corporation12
  • 13. Middleware and Database Management Microsoft Exchange 2003, 2007, 2010 Microsoft Active Directory (Win 2000, 2003 Server) Microsoft SharePoint, Project Server Microsoft IIS 7.0 Microsoft ProClarity IBM Cognos IBM WebSphere MQ (6.x, 7.x), Message Broker (6.1, 7,x) Crystal Reports Blackberry Enterprise Citrix Netscaler, XEN APP Server(4.5 - 6.0) Dynamics CRM LAMP - Linux, Apache (2.0, 2.2), Mysql, php, Tomcat Novell GroupWise DNS, DHCP – vendors TBD Web Servers – vendors TBD Microsoft SQL, SQL Server, reporting server SQL Server 2005, 2008 IBM DB2 9.x Oracle DB, Application Server, Designer, RAC 9.2, 10.1, 10.2, 11.1 Sybase © 2012 IBM Corporation13
  • 14. Managed ServicesReporting Portal © 2012 IBM Corporation14
  • 15. Cloud Computing Services Many organizations are struggling with key questions around optimizing their IT costs with a Cloud approach 1. Could we utilize cloud services? 2. How would cloud support our organization’s objectives? How do we plan 3. Which workloads should I migrate to for and get cloud? started with 4. What would be the cost & benefit? Cloud? 5. How can we develop a road map to achieve our cloud objectives? © 2012 IBM Corporation15
  • 16. Success in the Cloud: Move workloads to Cloud environments withthe right scalability, security, availability, and control Ready Ready Yellow indicates Standard Standard SaaS is Scalable Scalable prevalent Virtualized Development & Virtualized Test CRM IT Management Web Serving e-Commerce ERPSource: Disaster Recovery HR BatchEverest Group SCMAugust 2012 Compute Desktop email Analytics Custom Apps Collaboration Energy Mgmt Social Networking Storage Financial Risk Medical Not Ready Not Ready Imaging SW not Virtualized Sensitive Data Collaborative Care Possible Possible Massive scalability Massive scalability Highly Customized Regulation Sensitive © 2012 IBM Corporation16
  • 17. Cloud Computing Services We have a structured approach for Cloud Infrastructure Strategy and Design that helps clients build the right cloud strategy and roadmap based on business objectives 1 2 3 Understand Strategic Analyze Workload Determine Delivery Direction Models E-Mail, Software Enterprise Collaboration Development Data Test and Pre- Intensive Production Trad Processing IT Private Public Hybrid Database ERP 4 5 6 Analyze Infrastructure Determine ROI Build Roadmap Gaps 01. IT Host Resources Business Architecture Provide a baseline of agreement by Document business directions and IT’s alignment with them, Develop and implement enterprise-wide Alignment educating all stakeholders on the business architecture initiatives fundamentals of Enterprise Architecture across the enterprise Architecture Enterprise 03. IT Storage Resources Information Systems Architecture Assess the existing IS Architecture for a selected set of LOBs Develop an overall IS enterprise architecture framework to guide the enterprise Develop and execute an IS Architecture roadmap across the enterprise 04. IT Network Resources Pilot Metadata integration with key tools and Document business glossary into metadata Metadata Develop metadata technical strategy applications repository for some LOBs Management Master Data 02. IT Distributed Resources Establish a cross-functional Information Define and document common semantics Data Model Establish data entity naming standards (business glossary) across LOBs for some Architecture (Data Administration) team subject areas Enterprise Exploratory Departmental Exclusive Open Information Define the information integration Extend the information integration architecture across the Integrate information transformation with common metadata and data Integration Transformation architecture Information Integration organization & technologies cleansing services Scope of services Extend the Information Integration Optimize data & content Integrate data placement with the Information Placement Identify required Develop roadmaps & Structure Architecture for placement & structure optimization placement and structure across all LOBs & technology silos Information Lifecycle Management implementation Assess current state Determine future state capabilities and initiatives Phase 1 Phase 2 Phase 3 Phase 4 Phase 1 Phase 2 Phase 3 Phase 4 © 2012 IBM Corporation17
  • 18. We can work with you to build a TCO evaluation for each type of servicesyou can externalize with Managed services or Cloud base solutions Example 1) Server management Using Gartner industry average numbers Gartner: Cost per year for server management 45% of $7256 = $3265 IBM fully managed server = $2400 per year (using an actual customer quote) Example 2) Email box per user per year •According to Corporate Executive Board 2012 IT benchmark – the median annual cost for an email box is $96.53 •A recent IBM quote for a customer using Exchange has an annual fee between $24 and $78 per mailbox per year depending on functions required © 2012 IBM Corporation18
  • 19. Comparing the cost of a web site development environment © 2012 IBM Corporation19
  • 20. Cloud Computing ServicesCloud Computing Services Offering Cloud Services Delivery Cloud Cloud Computing Delivered Services Services 20 © 2012 IBM Corporation20
  • 21. Cloud Computing ServicesSmartCloud Infrastructure Services: a closer look SmartCloud Enterprise  Agile infrastructure as a service  Rapid access to enterprise cloud environments  Suited for development, test activities  Developed for moderate-risk apps  Low cost SmartCloud Enterprise +  IBM managed  Drives business value, competitive advantage  Reduces operational risk  Runs production workloads, including SAP apps  Hardware, hypervisor and isolation elements included © 2012 IBM Corporation21
  • 22. Cloud Computing ServicesSmartCloud Application Services: a closer look SmartCloud Application Services  Agile platform as a service  Suitable for wide range of enterprise applications  Pay as you go SmartCloud for SAP Applications  Reduced complexity  Standardized, configured-to-order components  Accelerated SAP provisioning and copy services  Increased flexibility © 2012 IBM Corporation22
  • 23. Cloud Computing Services‘On the IBM Cloud’ at a glance… 1. Choice of server size (nine configurations) 2. Choice of operating Systems (Linux & Windows) 3. Ability to use preloaded popular software images 4. Ability to use selected software as ‘pay-as-you-go’ 5. Ability to bring your own software licenses (BYOL) 6. Ability to bring non-IBM software (client must license) 7. Premium Options: – Add blocks of persistent storage – Virtual Private Network (VPN/VLAN) services – Premium support options; 24*7 by phone 8. Payment options: – Pay-as-you-go – Reserved capacity packages Or.. Bring your licensed non-IBM software © 2012 IBM Corporation23 IBM Confidential
  • 24. Cloud Computing ServicesIBM SmartCloud Enterprise + Overview Management, Security Availability and Technology Payment and support and and isolation performance platform billing deployment Enterprise Enterprise A B Hosted private cloud Shared cloud services • IBM hosted IaaS with committed SLAs; • Standard set of software images (OS, management above the hypervisor with ITIL- middleware, databases) offered in fixed sizes based practices and SLA packages • Shared management environments • Server create/modify/destroy requests through web portal as pre-approved changes • Shared or dedicated managed environments: IBM hardware (p- and x-), with IBM • Cloud based ITIL processes such as image (PowerVM) and VMWare virtualization lifecycle mgmt, asset/license mgmt, and managers configuration mgmt • Leverages IBM Strategic Outsourcing delivery tools and processes © 2012 IBM Corporation24
  • 25. Cloud Delivered ServicesServices Delivered using the Cloud Cloud Cloud Computing Delivered Services Services  IBM Managed Security Services  IBM Application Vulnerability Scan  IBM SmartCloud for Mobile Management and Security  IBM Managed Backup Cloud  IBM SmartCloud Virtualized Server Recovery  IBM SmartCloud for Help Desk  IBM Smart Cloud email/collaboration ( Exchange)  IBM Smart Cloud for SAP  IBM Smart Business Desktop Cloud © 2012 IBM Corporation25
  • 26. Cloud Delivered ServicesIBM Security Services offers solutions across all IT domains Professional Services Cloud Delivered Services Security Assessments  Managed Firewall Penetration Testing Multiple device types and  Managed Intrusion Prevention Emergency Response Services vendors supported  Managed Unified Threat Management Infrastructure Security Services  Managed Secure Web Gateway Cloud Security Services IT GRC  Managed Identity Services Identity Management & Authentication  Managed SIEM Network and Endpoint DLP People  Managed Server / Desktop Security Database Security  Managed Mobile Device Security Data Encryption Services  Managed Email / Web Security Compliance Services Applications  Network and Application Vulnerability Security Policy Assessment & Scans Development Infrastructure  IBM X-Force Threat Analysis © 2012 IBM Corporation26
  • 27. Cloud Delivered ServicesIBM Information Protection Services – managed backup cloudProtect your critical business data with cloud-based, managed solutions Managed backup cloud can speed recovery with data access from just about anywhere, around the clock; reduce business and operational risk by avoiding data, system and site loss and downtime and reduce total cost of ownership What’s New (or New Enhancement) – On site or off site data backup and restore available via the IBM cloud or a private cloud Features/Business Value – Comprehensive, cross-platform data protection – Provide hardware and software needed – Ability to combine with other associated offerings – Self-monitoring via portals and dashboards into service levels, management details, reporting and analytics IBM Managed Backup Cloud can reduce TCO by up to 40% and Client Benefits improve service levels by up to 30% – Flexible support for your heterogeneous IT environment – End-to-end backup service helps ensure nearly 100 percent utilization without requiring the client to rate as you pay only for what you back up, without up-front capital increase staffing or capital expense investments – Faster access to and recovery of your business environment with minimal disruption – Eases management of various industry regulation requirements Learn more © 2012 IBM Corporation 27
  • 28. Cloud Delivered ServicesIBM SmartCloud Virtualized Server RecoveryEnable improved server recovery reliability and shorter recovery time using a cloud based disasterrecovery service What’s New  Utilizes the latest in virtualization technologies to help clients quickly and affordably recover their IT infrastructure during times of disruption Features/Business Value  Supports recovery of virtualized and non-virtualized servers  Provides cross-server consistency  Offers secure remote web portal management Client Benefits  Helps reduce server recovery time and improve recovery reliability by leveraging automation and cloud technologies Minimizes the risk of failure to recovery on unlike hardware  Provides remote server access tools to help reduce the costs and inconvenience of travel to a remote recovery site Learn more about IBM SmartCloud Virtualized Server Recovery © 2012 IBM Corporation28
  • 29. Cloud Delivered ServicesSmart Cloud for Microsoft Exchange Microsoft Microsoft Microsoft Exchange SharePoint Lync ® ® ® Server Server Server29 © 2012 IBM Corporation29
  • 30. Cloud Delivered ServicesIBM SmartCloud for SAP Applications Delivering SAP production and non-production environments via IBM’s Cloud platforms and automating the most common labor intensive tasks associated with managing SAP environments What’s New (or New Enhancement) – Standardized offering, bringing proven experience and expertise with hundreds of customers on our 1st Generation Cloud SAP Cloud. –Delivers enhanced automatic provisioning and automation in this next-generation platform. Features/Business Value – Catalog of SAP base images – Automated Cloud SAP system provisioning – Automated SAP refreshes – Cloud based SAP cloning – Automated post clone processing Client Benefits – Reduce cost of SAP Environments – Reduce cost of SAP Basis and DBA Support – Reduce complexity / chaos created by proliferation of SAP development environments Learn more www.ibm-sap.com – Reduce cost, lead time and improve quality of SAP production management and other common tasks © 2012 IBM Corporation30
  • 31. IBM SmartCloud for SAP – Scope of Services • App administration and availability • Application db administration • System performance tuning Applications • Job scheduling Administration • 24x7 service desk Database Management • Monitoring and SLA reporting • Service request management Operations Services • System and OS maintenanceSmartCloud Systems Administration • System and OS changes • Capacity management For SAP (PaaS) Data Availability Services SmartCloud • Storage administration Enterprise+ • Hardware availability and fail over (IaaS) Security Services • Backup/restore/diagnostics Network Services • Perimeter and network security • Server host security • Hardware and systems software assets SmartCloud Computing Infrastructure Enterprise • Network services Data Center & Network • Network maintenance and change • Equipment configuration management • Network fail over © 2012 IBM Corporation 31
  • 32. Cloud Delivered ServicesIBM Smart Business Desktop Cloud. Delivery infrastructure Collaborative tools Public/private cloud End users Virtualized enterprise Social apps media Virtual desktop Streamlined apps Full VDI Business business apps apps Smarter workplace: A deep and comprehensive understanding of both end user needs and application environment drives the creation of a delivery infrastructure that is agile, efficient and cost-effective.32 © 2012 IBM Corporation32
  • 33. Cloud Delivered ServicesIBM Services to Reduce IT Infrastructure Costs Cloud Cloud Computing Delivered Services Services Cloud Services Delivery  IBM Managed Security Services  IBM Application Vulnerability Scan  IBM SmartCloud for Mobile Management and Security  IBM Managed Backup Cloud  IBM SmartCloud Virtualized Server Recovery  IBM SmartCloud for Help Desk  IBM Smart Cloud email/collaboration ( Exchange)  IBM Smart Cloud for SAP  IBM Smart Business Desktop Cloud Traditional Delivery Project- Consulting Based Managed Services Services “Monitor my “Manage my “Help me infrastructure” applications” “Analyze and with some advise” tasks” “Host my “Manage my infrastructure” infrastructure” 33 © 2012 IBM Corporation33
  • 34. Pour plus d’informations Daniel Deschenes Business Development Smart IT Infrastructure (tel) 514-964-8504 deschene@ca.ibm.com © 2012 IBM Corporation34

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