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The UX Toolbox: 10 techniques to improve your user experience
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David Jarvis
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Presented to WebCredible's Online Travel Seminar 11 September 2008
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The UX Toolbox: 10 techniques to improve your user experience
1.
The UX Toolbox:
10 techniques for a better user experience David Jarvis, TUI Travel Photo credit: bre pettis / flickr.com
2.
3.
Let’s get our
hands dirty! Photo credit: David Poole / flickr.com
4.
5.
1. Be visionary
Photo credit: starbeard / flickr.com
6.
Photo credits:
rpriegu/ flickr.com & Wikipedia
7.
2. Get to
know your users Photo credit: Maria Trebol Azul / flickr.com
8.
Photo credit:
Crissy Terawaki Kawamoto/ flickr.com
9.
Photo credit:
Dave Gray / flickr.com
10.
3. Create personas
11.
Photo credit:
anikarenina / flickr.com
12.
13.
4. Measure engagement
“ Meaningless statistics were up one-point-five per cent this month over last month.” Cartoon: cartoonbank.com
14.
Photo credit:
.Jes/ flickr.com
15.
16.
Photo credit:
Scott Ableman/ flickr.com
17.
5. Think washing
machine Photo credit: maria.cassiani/ flickr.com
18.
With thanks to:
Leisa Reichelt/ disambiguity.com
19.
Oh Jared, I
should have listened… See: http://www.uie.com/articles/death_of_relaunch/
20.
21.
6. Deal with
change Photo credit: hockadilly/ flickr.com
22.
Photo credit:
margaretgouldstewart / flickr.com
23.
Photo credit:
margaretgouldstewart / flickr.com
24.
Photo credit:
margaretgouldstewart / flickr.com
25.
7. Get creative
Linus Pauling / Photo credit: Wikipedia
26.
Oz Ibrahim from
the UX Team @ TUI Travel / Photo credit: andyb/ flickr.com
27.
28.
8. Add tools
to help you make and do Find out more at balsamiq.com
29.
Find out more
at axure.com
30.
9. Ask for
feedback (and act on it) Photo credit: adactio / flickr.com
31.
getsatisfaction.com opinionlab.com 4q.iperceptions.com
32.
10. Recruit an
in-house team
33.
34.
Thankyou. David Jarvis
david . jarvis @ tuitravel .com linkedin.com/in/dcjarvis Photo credit: bre pettis / flickr.com