Faculty Senate Presentation

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Update to the Faculty Senate, presentation by WVU Associate Provost and Chief Information Officer Rehan Khan

Update to the Faculty Senate, presentation by WVU Associate Provost and Chief Information Officer Rehan Khan

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  • Enhancing information security infrastructure and adding resources to Info security officeThey realize that a balance must be maintained between academic needs and keeping WVU’s data secure. A recent initiative is testing of research systems and other devices that access the network to assess the risk for attacks and hacking attemptsOIT’s Information Security Office has been working with units throughout the University to help protect WVU’s data, both official records and personal information..
  • Be effective and achieve resultsEx. of the ~ 250+ Professional Technologists at WVU 80 are within OIT

Transcript

  • 1. West Virginia UniversityOffice of Information TechnologyUpdate to the Faculty Senate
    M. Rehan Khan
    Associate Provost and Chief Information Officer
    March 14, 2011
  • 2. OIT Mission
    To provide a secure, reliable and robust information technology infrastructure that supports innovation and discovery, pedagogy, public service, and maintains essential production services and systems.
    2
  • 3. OIT Overview
    • Budget $18M - 157 FTE and 120 to 150 Students/GAs
    • 4. Network supports ~ 40,000 users
    • 5. Bandwidth increased from 363 to ~775mbps over two years
    • 6. 50+ miles fiber optic cable & 250+ miles high speed copper
    • 7. 100+ building connections
    • 8. Manage 89,000 IP addresses
    • 9. Over 1.5 Billion unsuccessful intrusion attempts/year
    • 10. Wireless infrastructure supports
    • 11. Over 1800 simultaneous users/day
    • 12. 700+ access points
    • 13. Coverage in all residence halls various campus buildings
    • 14. 124,648 Help Desk requests in 2010 (16% increase over 2009)
    • 15. 154 technical workshops and webinars
    • 16. Data Center
    • 17. 212 Physical and 417 Virtual Servers
    • 18. Current ~ 220 Terabytes of storage with will increase to >350Tb
    • 19. Storage demand growing at 18-20% per year
    3
  • 20. OIT Overview
    Spring 2011 eCampus and eLearning
    • 30,962 unique student enrollments
    • 21. 159,423 total enrollments
    • 22. 3,920 peak concurrent users
    7-10 Million emails received per day (> 90% filtered out as SPAM)
    Voice-over-Internet Protocol (VOIP) Phones
    • > 85% of campus has been switched to VOIP phones
    • 23. Installed on Morgantown Campus, Potomac State College, Charleston HSC, among others
    Database Management
    • 88 Oracle production and test databases
    • 24. 419 Microsoft SQL Server databases
    4
  • 25. Reliability and Availability of Systems
    • GroupWise = 99.74%
    • 26. eCampus = 99.954%
    • 27. MIX = 99.977%
    • 28. Campus Network = 99.99%
    • 29. Data Center @ Waterfront = 100%
    • 30. Data Center @ WVNET = 99.954%
    5
  • 31. Identity and Access Management
    • Scope of the WVU Identity Management (IdM) Project:
    • 32. Provide the WVU central systems users the ability to sign on with a single user account
    • 33. Provide the ability for self-service password reset
    • 34. Improve account provisioning, password management and security
    More Information on the IdM Project:
    • Attend the Faculty Forum scheduled for April 13th, 2011 at Mountainlair
    • 35. Visit the IdM Project web site http://oit.wvu.edu/idm
    • 36. Provide feedback / ask questions
    6
  • 37. GroupWise Mobility
    A new service that synchronizes data between GroupWise and mobile devices. Provides access to GroupWise from a variety of mobile devices such as:
    • The iPhone, iPad, iPod Touch
    • 38. Many cell phones running Android, Window Mobile and selected other mobile operating systems.
    What data will be synchronized?
    • Calendar, Contacts and e-mail
    Blackberry devices will continue to connect to the GroupWise system as they do now, using the Blackberry Enterprise Server (BES)
    7
  • 39. GroupWise Mobility
    How to obtain the service?
    Contact OIT Help Desk: 293-4444, or send request to oithelp@mail.wvu.edu
    Your GroupWise account will be prepared and an email message sent to you
    Follow directions in the message to configure your device
    8
  • 40. CIO Focus and Key Initiatives
    IT Executive Leadership Team
    • Established campus technology leadership team
    • 41. ATS, HSC, SSM, OIT, Student Affairs, Web Services
    • 42. Advisory Committees
    • 43. Engaging with College/unit IT leaders
    Academic Computing
    • Created Director level position to focus on academic and instructional computing
    • 44. Realigned C-Tec, eCampus, Instructional Technology Resource Center (ITRC)
    • 45. Partner with Extended Learning to better serve faculty and students utilizing technology and pedagogical methods
    • 46. Academic Computing Advisory Committee (ACAC)
    • 47. Engaging with faculty via Faculty Forums and visits with colleges/campuses
    9
  • 48. CIO Focus and Key Initiatives
    Project Management and Planning Office
    • Established new OIT unit
    • 49. Responsible for developing PM process, standards and methodology
    • 50. Will develop and publish projects and services portfolio
    Information Security
    • Working with units throughout the University to help protect WVU’s data
    • 51. Internal and external penetration testing, application scanning, intrusion detection, virus protection, identifying risks and pursuing remediation efforts
    • 52. Training and Awareness programs
    Productivity and Collaboration Suite
    • Begun planning to replace the current GW e-mail/collaboration platform
    • 53. Consolidate and unify disparate e-mail, calendaring and productivity systems
    10
  • 54. CIO Focus and Key Initiatives
    Electronic Research Administration System
    • Implementing system in partnership between VP of Research
    • 55. Joined the Kuali Foundation, an open source university consortium
    • 56. Pre-award tracking & submission, IRB, COI
    Core Network Upgrade
    • 10GbE to buildings, 1GbE to desktop, STEM Buildings
    Shared Computational Facility
    • HPC and shared computational facility in the CRL (Chem. Annex)
    Document Management and Imaging System
    • Office of the Registrar, Enrollment Services and Financial Aid Offices
    Identity and Access Management
    • RSO, SSO, Security, account provisioning and management
    Data Center Planning
    11
  • 57. CIO Focus and Key Initiatives
    • Standards and Policy Development
    • 58. Developing IT standards for acceptable use, desktop, access & security, network, copyright infringement, anti-spam, anti virus
    • 59. IT Standards, Policy and Decision Committee
    IT Governance
    • Strengthening the existing IT governance structure and committees
    • 60. Assist CIO in priority setting, funding, resource allocation and communication
    • 61. Has oversight for projects and services portfolio
    Strategic Planning for Information Technology
    • Institutional IT Strategic Planning process begun
    • 62. Will include all IT service providers, faculty and students
    12
  • 63. Challenges and Opportunities
    Personnel
    • Recruitment and retention - Enhance compensation structure to recruit and retain highly qualified IT professionals. Provide professional development and growth opportunities, intellectually simulating and collegial work environment
    Funding and Resources
    • Increasing demands for services, rapid changes in technology, mobility, consumerization of technology, competition from industry and region
    Highly distributed/decentralized technology environment
    • Achieve results in a highly distributed/decentralized IT environment
    • 64. Identify core technology services that should be provided by the central IT organization. Develop services portfolio that defines central vs. distributed services
    • 65. CIO/OIT oversight ~ 30% of overall WVU IT resources and expenditures
    13
  • 66. Comments and Contact
    M. Rehan Khan
    Associate Provost for Technology
    and Chief Information Officer
    West Virginia University
    Office: (304) 293-4874
    Rehan.khan@mail.wvu.edu
    http://oit.wvu.edu/
    14