Bridging the gap between us and that

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The future of the customer experience lies in an organization’s ability to provide personalized interactions to attract and retain customers. This is exactly what we’re working to do through a …

The future of the customer experience lies in an organization’s ability to provide personalized interactions to attract and retain customers. This is exactly what we’re working to do through a combination of intelligent virtual assistants, the cloud and human-emulating software.

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  • 1. © Next IT Corporation. All Rights Reserved.
  • 2. Generation M The Death of Websites From Virtual to Actual© Next IT Corporation. All Rights Reserved.
  • 3. © Next IT Corporation. All Rights Reserved.
  • 4. Real Conversations Perceived Empathy Trusted Advocates“me” awareness“me” understanding“me” anticipation© Next IT Corporation. All Rights Reserved.
  • 5. Information Preferences Senses Mood “Me” Behaviors Thoughts Aware Experiences Beliefs Dreams© Next IT Corporation. All Rights Reserved.
  • 6. Sales of “products & services” will be replaced by sales of“integrated bundles of experiences” created only for “me”
  • 7. Dear company, please accept “my” terms of services.© Next IT Corporation. All Rights Reserved.
  • 8. © Next IT Corporation. All Rights Reserved.
  • 9. Are we having a conversation?© Next IT Corporation. All Rights Reserved.
  • 10. Wearable Embedded Integrated© Next IT Corporation. All Rights Reserved.
  • 11. © Next IT Corporation. All Rights Reserved.
  • 12. © Next IT Corporation. All Rights Reserved.
  • 13. © Next IT Corporation. All Rights Reserved.
  • 14. Content Functionality© Next IT Corporation. All Rights Reserved.
  • 15. Entering the “Third Wave of Computing” ~ Mark Weiser , 1988© Next IT Corporation. All Rights Reserved.
  • 16. © Next IT Corporation. All Rights Reserved.
  • 17. © Next IT Corporation. All Rights Reserved.
  • 18. Natural Language© Next IT Corporation. All Rights Reserved.
  • 19. © Next IT Corporation. All Rights Reserved.
  • 20. © Next IT Corporation. All Rights Reserved.
  • 21. © Next IT Corporation. All Rights Reserved.
  • 22. © Next IT Corporation. All Rights Reserved.
  • 23. © Next IT Corporation. All Rights Reserved.
  • 24. © Next IT Corporation. All Rights Reserved.
  • 25. © Next IT Corporation. All Rights Reserved.
  • 26. 1987 VisionWebcamMobilityiPADNL Interface
  • 27. How may I help you today?© Next IT Corporation. All Rights Reserved.
  • 28. © Next IT Corporation. All Rights Reserved.