Bridging the gap between us and that

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The future of the customer experience lies in an organization’s ability to provide personalized interactions to attract and retain customers. This is exactly what we’re working to do through a combination of intelligent virtual assistants, the cloud and human-emulating software.

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Bridging the gap between us and that

  1. 1. © Next IT Corporation. All Rights Reserved.
  2. 2. Generation M The Death of Websites From Virtual to Actual© Next IT Corporation. All Rights Reserved.
  3. 3. © Next IT Corporation. All Rights Reserved.
  4. 4. Real Conversations Perceived Empathy Trusted Advocates“me” awareness“me” understanding“me” anticipation© Next IT Corporation. All Rights Reserved.
  5. 5. Information Preferences Senses Mood “Me” Behaviors Thoughts Aware Experiences Beliefs Dreams© Next IT Corporation. All Rights Reserved.
  6. 6. Sales of “products & services” will be replaced by sales of“integrated bundles of experiences” created only for “me”
  7. 7. Dear company, please accept “my” terms of services.© Next IT Corporation. All Rights Reserved.
  8. 8. © Next IT Corporation. All Rights Reserved.
  9. 9. Are we having a conversation?© Next IT Corporation. All Rights Reserved.
  10. 10. Wearable Embedded Integrated© Next IT Corporation. All Rights Reserved.
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  14. 14. Content Functionality© Next IT Corporation. All Rights Reserved.
  15. 15. Entering the “Third Wave of Computing” ~ Mark Weiser , 1988© Next IT Corporation. All Rights Reserved.
  16. 16. © Next IT Corporation. All Rights Reserved.
  17. 17. © Next IT Corporation. All Rights Reserved.
  18. 18. Natural Language© Next IT Corporation. All Rights Reserved.
  19. 19. © Next IT Corporation. All Rights Reserved.
  20. 20. © Next IT Corporation. All Rights Reserved.
  21. 21. © Next IT Corporation. All Rights Reserved.
  22. 22. © Next IT Corporation. All Rights Reserved.
  23. 23. © Next IT Corporation. All Rights Reserved.
  24. 24. © Next IT Corporation. All Rights Reserved.
  25. 25. © Next IT Corporation. All Rights Reserved.
  26. 26. 1987 VisionWebcamMobilityiPADNL Interface
  27. 27. How may I help you today?© Next IT Corporation. All Rights Reserved.
  28. 28. © Next IT Corporation. All Rights Reserved.

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