Your SlideShare is downloading. ×
0
Feedback informing design
   Listening, really listening, to your users.

                               Daniel Burka, @db...
AT&T Park, San Francisco
                                   Home of the SF Giants, capacity ~41,000 fans.




Photo: Thoma...
Photo: Illuminaut (CC Licensed)
                                  x
Dear Digg,
Go fuck yourself.

Your pal,
— J.G.
Don’t oversimplify
        Feedback is more than ‘good’ and ‘bad’.




Photo: Magdalene Sun Photography (CC Licensed)
Seek out the feedback
       Sometimes it’s surprisingly difficult.




Photo: Troy Holden (CC Licensed)
Be proactive, reach out
      Don’t be afraid to, you know, ask your users.


Photo: CY Photography (CC Licensed)
Types of feedback?

        Fans, haters, bug reporters, experts, niche, implicit


Photo: Mundo Poco (CC Licensed)
Read between the lines
                       Feedback usually identifies problems, not solutions.




Photo: Narisa Spaul...
Implicit feedback
        Stats and behaviors speak for the silent.

        Sometimes directly contradicts explicit feedb...
Don’t panic!
                                                            It’s easy to over-react.


Photo: Astrid Immanuel...
You’ll never please everyone, don’t try
        Remember, negative feedback = passion!


Photo: Robert Couse-Baker (CC Lic...
How should designers use feedback?
      Don’t just use feedback to know if something is approved of.

      Get close to ...
Thanks! I’m dburka
digg twitter flickr dopplr clustershot last.fm


daniel@deltatangobravo.com


slides will be on slidesha...
Feedback Informing Design: Listening, really listening, to your users
Feedback Informing Design: Listening, really listening, to your users
Feedback Informing Design: Listening, really listening, to your users
Feedback Informing Design: Listening, really listening, to your users
Upcoming SlideShare
Loading in...5
×

Feedback Informing Design: Listening, really listening, to your users

2,802

Published on

Published in: Design, Technology, Business
1 Comment
7 Likes
Statistics
Notes
  • Daniel, thanks for putting this up. Your presentation was excellent at FOWD NYC
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
No Downloads
Views
Total Views
2,802
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
55
Comments
1
Likes
7
Embeds 0
No embeds

No notes for slide

Transcript of "Feedback Informing Design: Listening, really listening, to your users"

  1. 1. Feedback informing design Listening, really listening, to your users. Daniel Burka, @dburka Photo: Lola_TC (CC Licensed)
  2. 2. AT&T Park, San Francisco Home of the SF Giants, capacity ~41,000 fans. Photo: Thomas Hawk (CC Licensed)
  3. 3. Photo: Illuminaut (CC Licensed) x
  4. 4. Dear Digg, Go fuck yourself. Your pal, — J.G.
  5. 5. Don’t oversimplify Feedback is more than ‘good’ and ‘bad’. Photo: Magdalene Sun Photography (CC Licensed)
  6. 6. Seek out the feedback Sometimes it’s surprisingly difficult. Photo: Troy Holden (CC Licensed)
  7. 7. Be proactive, reach out Don’t be afraid to, you know, ask your users. Photo: CY Photography (CC Licensed)
  8. 8. Types of feedback? Fans, haters, bug reporters, experts, niche, implicit Photo: Mundo Poco (CC Licensed)
  9. 9. Read between the lines Feedback usually identifies problems, not solutions. Photo: Narisa Spaulding (CC Licensed)
  10. 10. Implicit feedback Stats and behaviors speak for the silent. Sometimes directly contradicts explicit feedback. Photo: Conrad Quilty-Harper (CC Licensed)
  11. 11. Don’t panic! It’s easy to over-react. Photo: Astrid Immanuel Eudaimonia Zwiespalt (CC Licensed)
  12. 12. You’ll never please everyone, don’t try Remember, negative feedback = passion! Photo: Robert Couse-Baker (CC Licensed)
  13. 13. How should designers use feedback? Don’t just use feedback to know if something is approved of. Get close to your users. Be proactive. Many types of feedback, not all explicit. Don’t over-react. Implicit feedback is huge! Read between the lines. You can’t please everyone. Photo: José Pedro (CC Licensed)
  14. 14. Thanks! I’m dburka digg twitter flickr dopplr clustershot last.fm daniel@deltatangobravo.com slides will be on slideshare.net/dburka And this is Ursula!
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×