Feedback is more than ‘good’ and ‘bad’.
Photo: Magdalene Sun Photography (CC Licensed)
Seek out the feedback
Sometimes it’s surprisingly difficult.
Photo: Troy Holden (CC Licensed)
Be proactive, reach out
Don’t be afraid to, you know, ask your users.
Photo: CY Photography (CC Licensed)
Types of feedback?
Fans, haters, bug reporters, experts, niche, implicit
Photo: Mundo Poco (CC Licensed)
Read between the lines
Feedback usually identifies problems, not solutions.
Photo: Narisa Spaulding (CC Licensed)
Stats and behaviors speak for the silent.
Sometimes directly contradicts explicit feedback.
Photo: Conrad Quilty-Harper (CC Licensed)
It’s easy to over-react.
Photo: Astrid Immanuel Eudaimonia Zwiespalt (CC Licensed)
You’ll never please everyone, don’t try
Remember, negative feedback = passion!
Photo: Robert Couse-Baker (CC Licensed)
How should designers use feedback?
Don’t just use feedback to know if something is approved of.
Get close to your users.
Many types of feedback, not all explicit.
Implicit feedback is huge!
Read between the lines.
You can’t please everyone.
Photo: José Pedro (CC Licensed)
Thanks! I’m dburka
digg twitter ﬂickr dopplr clustershot last.fm
slides will be on slideshare.net/dburka
And this is Ursula!
A particular slide catching your eye?
Clipping is a handy way to collect important slides you want to go back to later.