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Customer Satisfaction

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    Customer Satisfaction - Presentation Transcript

      • Build it into EVERY process in the company!
      • Communicate it!
      • What did you do for the customer today?
      • Did you share it with them?
      Customer Satisfaction www.dbrownmanagement.com © 2004 by D. Brown Management /41 SIMPLE: Perceived Value minus Costs “ PERCEIVED” Value COST To Customer Customer Satisfaction Communication = Customer Satisfaction!

    + D. Brown ManagementD. Brown Management, 3 years ago

    custom

    2957 views, 3 favs, 0 embeds more stats

    Customer satisfaction is a simple formula - it has more

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