Usability in Emergency Response Applications

Usability and Operational Efficiency in Emergency Response Applications: A Case Study

GIS-enabled emergency applications, while increasingly critical to planning and managing response to incidents on the ground, must avoid the pitfalls of providing full-featured GIS packages to management and response personnel. Because these personnel are not typically trained GIS analysts or power users, significant operational efficiencies can be gained through the deployment of focused applications that match the mental model of response personnel when coordinating the response to an incident. DTSAgile has implemented a system for the Mid American Regional Council using the ESRI ArcGIS Server JavaScript and REST APIs that removes much of the perceived GIS complexity for emergency managers. The application instead relies on a focused, highly performant application supporting a finite number of workflows for the most common operational tasks or scenarios. This presentation will focus on approaches to building focused, workflow enabled emergency management applications with ESRI technologies. A case study involving a recently completed emergency response application will be used to illustrate design and implementation patterns, UI paradigms, key useability and operational efficiency features, data and functional considerations, and security options for applications serving the emergency response / emergency management markets

SWUG 2009
Usability Ideas for
Emergency Response
Applications
http://www.flickr.com/photos/soldiersmediacenter/3059082014

http://www.flickr.co/m/photos/zooboing/3711224527

http://www.flickr.com/photos/malcolmtredinnick/317603723

http://www.flickr.com/photos/poolie/2430954000

http://www.flickr.co/m/photos/killbox/387652272/

http://www.flickr.co/m/photos/syslfrog/172945973

http://www.flickr.com/photos/gretyl/54301880

http://www.flickr.com/photos/chascar/476475563/

http://commons.wikipedia.org

http://www.flickr.com/photos/scissorhands33/3371981988

Emergency Response
workflow application
multi-service “mash-up”
ESRI JS API + Dojo
ArcGIS Server 9.3 REST

SWUG 2009
Real-Time
Weather
http://www.flickr.com/photos/92833011@N00/824037794

SWUG 2009
Incident
Boundaries
http://www.flickr.com/photos/martiniko/2354406802

SWUG 2009
Human
Impacts
http://www.flickr.com/photos/pedrosimoes7/393217457

SWUG 2009
Material
Impacts
http://www.flickr.com/photos/kenneth_hynek/3844780152

SWUG 2009
The
Tour

IIS
JS Starter Kit
Get Config
Config.json

SWUG 2009
Identity
Matters

JS Framework
ASP.NET MVC
Get Config
Config
SQL Server

Workflows

1
SWUG 2009
Weather
Warnings

What if…

3
2
SWUG 2009
Real-Time
Modeling

Action

Zoom to spatial results
layer created
tabular results

3
SWUG 2009
Ad-Hoc
Incidents

SWUG 2009
Usability
Features

simplicity.

consistency

SWUG 2009
smart
features
Do Stuff!

SWUG 2009
quick
plume

SWUG 2009
one-click
reports

SWUG 2009
flexible
configuration

User Managment

SWUG 2009
user
manager

SWUG 2009
catalog
manager

Incident Layers
Standard Layers
Local or Remote AGS
Tiled or Dynamic
Bitmap or Geometry*
Public or Secured

Data Type controls the icon
Name
Short Description
Long Description
In pop-up window

SWUG 2009
challenges

SWUG 2009
secured
services

Request
Response

Credentials
Token
Request + Token
Response

Couldn't someone sniff
the credentials or
the token and subvert
the whole thing?

Credentials
Token
Request + Token
Response

Credentials
AGS
Token
Request
PROXY
Response
Request + Token
Response
Credentials

SWUG 2009
Fun and games
https://
SSL + proxies

Credentials
AGS
Token
Request
PROXY
Response
Request + Token
Response
Credentials

Source Server
Request
E
D
PROXY
Response
E
D

KC AGS
KC AGS
KC AGS
ArcGIS Online
Request
E
D
Source Server
PROXY
Response
E
D

90
%
increase

SWUG 2009
random
errors

Remote
AGS
Request
E
D
Source Server
PROXY
Response
E
D

Remote
AGS
Service
Harvesting

HTTP 404: Resource Not Found

hell
SWUG 2009
browser

Browsers

dbouwman@dtsagile.com

http://www.flickr.com/photos/uberzombie/330972741

configurable
secure
usable

Usability in Emergency Response Applications

by Dave Bouwman

Accessibility

Categories

Upload Details

Usage Rights

2 Embeds 6

Statistics

Usability in Emergency Response Applications Presentation Transcript

http://www.slideshare.net	4
http://www.linkedin-ei2.com	2