Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
Iberia & ...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
• All Ter...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
APM (Auto...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
• Maximum...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
Targets o...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
AAirport
...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
3. Pillar...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
4. Genera...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
INFORMATI...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
2006
2008...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
C1.- Info...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
C1.- Info...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
• Online ...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
6. Summar...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
•Recovery...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
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5
10
15...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
• Digital...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
6. Summar...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
6. Summar...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
6. Summar...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
C3.- Oper...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
• Analysi...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
• The ope...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
• Online ...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
• Analysi...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
I+D+I
6. ...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
ANÁLISIS ...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
ANÁLISIS ...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
6. Summar...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
6. Summar...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
6. Conclu...
Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & A...
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Baggage-CDM

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Baggage-CDM

  1. 1. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS Iberia & Aena CDM implementation over the Terminal 4 BHS Dimitris Bountolos Iberia´s Madrid/Barajas Airport Deputy Director Juan Puertas BHS Engineer Aena, Spain Brussels. Wednesday 24th of March
  2. 2. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 1. Key figures about T4 & its BHS operation 2. Generic CDM priciples applied to a BHS 3. Pillars of the CDM over the BHS at T4 4. General CDM framework IB/Aena at T4 5. Management model between IB & Aena 6. Summary of best CDM practices at T4 7. Conclusions Index
  3. 3. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 1. Key figures about T4 & its BHS operation 2. Generic CDM priciples applied to a BHS 3. Pillars of the CDM over the BHS at T4 4. General CDM framework IB/Aena at T4 5. Management model between IB & Aena 6. Summary of best CDM practices at T4 7. Conclusions Index
  4. 4. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS
  5. 5. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • All Terminals combined capacity more 75 M. pax. • T4 capacity 35 M pax • 4 runways • 4th mayor Hub in Europe and 11th globally • T4 main building with more that 1.1 Km. length and 950 m. the T4s • Satellite building T4s at 2.5 km. long distance from T4 • One roadway between terminals • All Iberia´s group and OW operate at T4 T4 T4s T2 T1 T3 1. Key figures about T4 & its BHS operation Main figures about the airport and the Terminal 4
  6. 6. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS APM (Automatic People Mover) AST (Airport Service Tunnel) New Terminal Area (T4) T4+T4s Ramp Air-bridges Remote positions 64 40 Terminal building Check-in counters Boarding gates 174 142 Passengers Annual passenger capacity 35 Mpax Key facts and figures T4+T4s Flights/day ±400+400 Passengers From.35.000 To: 50.000 % Connec. Pax Aprox. 60-65% T4+T4s FTE ±3500 Motorized Equipments ±900 Baggage From: 30.000 To: 50.000 “IBAS “ [Iberia Airport Services ] manages arround 95-98% of all T4&T4s Operation Simultaneous profile ( T4 &T4s) of concurrent departures flights manage at the Lateral & Baggage side by IBAS 1. Key figures about T4 & its BHS operation Key Facts & Figures of Iberia Airport Services at T4 National & Schengen International & No-Schengen T4s T4
  7. 7. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • Maximum daily: 52.000 bags • Max. Process Capacity: 16.500 bags/hour • Daily Average : 33.000 bags • 60-70 % connection baggage Main BHS daily figures 0 1000 2000 3000 4000 5000 6000 7000 0:00 1:00 4:00 5:00 6:00 7:00 8:00 9:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 0 500 1000 1500 2000 2500 3000 3500 4000 4500 5000 1. Key figures about T4 & its BHS operation Key figures of a standard daily operation T4s T4 VCE MEX Standard daily evolution of processed baggage Standard daily evolution of Transfer & Local baggage Transfer baggageLocal baggage Extraction baggage lineInduction baggage line T4s-S T4s-N T4s-S T4s-N 4 independent laterals area
  8. 8. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS VIDEO SATE 1. Key figures about T4 & its BHS operation Main BHS facilities: Check-in & Transfer T4s-N • 95 Km. Conveyor system: 4 Tilt-Tray Sorters. Conveyor speed up to 10 m/s. • 24 Carousels + 8 Belts Container Building. 15 Transfer Baggage entry. 168 Check-In positions • EBS [ Early Baggage Store ] up to 9000 pieces • 100% integrated X-Ray Screening Main BHS facilities
  9. 9. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • One single allocation for claiming baggage • 25 KM. Conveyor System. Conveyor speed up to 5 m/s • 19 arriving carrousel with 42 final destination baggage entry. Main Figures NO SCHENGEN SCHENGEN SOUTH OUTBOUND BAGROOM SOUTH INBOUND BAGROOM AIRPORT SERVICES TUNNEL NET MAIN TERMINAL SOUTH OUTBOUND BAGROOM NORTH OUTBOUND BAGROOM NORTH OUTBOUND BAGROOM NORTH INBOUND BAGROOM NET SATELLITE ST1 DFA.41. DFH.02 DFH.03 DFH.04 DFA.32. DFA.45. DFA.31. DFA.34. DFA.33. DFA.37. DFA.36. DFA.35. DFA.38. DFA.41. DFA.44. DFA.42. DFA.43. DFA.47. DFA.48. DFA.46. DFA.61. DFH.08 DFA.65. DFA.63. DFA.66. DFA.67. DFA.68. DFA.69. DFA.70. DFA.71. DFA.72. TERMINATING UNLOAD BAGROOM DFA.51. DFA.44. DFA.54. DFA.42. DFA.52. DFA.53. DFA.43. DFA.47. DFA.57. DFA.55. DFA.45. DFA.59. DFH.19 DFA.49. DFA.81. DFA.82. DFA.83. DFA.84. DFA.85. DFA.86. DFA.87. DFA.88. DFA.89. DFA.90. DFA.91. DFA.92. DFA.01. DFA.02. DFA.03. DFA.04. DFA.05. DFA.06. DFA.07. DFA.08. DFA.16. DFA.15. DFA.14. DFA.13. DFA.12. DFA.11. DFA.10. DFA.09. DFA.21. DFA.22. DFA.23. DFA.24. DFA.28. DFA.27. DFA.26. DFA.25. DFS.01. DFS.02. DFH.05 DFH.06 DFH.18 DFH.17 DFH.16 DFH.15 DFH.11 DFH.12 DFH.13 DFH.14 DFH.10 DFH.09 Futuro DFH.01 DFH.07 DFA.73. DFA.75. DFA.77. DFA.79. DFA.44. DFA.42. DFA.43. DFA.47. DFA.48. DFA.46. DFA.56. DFA.78. DFA.98. DFA.41. DFA .78. DFA.48. DFA.58. 1. Key figures about T4 & its BHS operation Main BHS facilities: Final destination baggage claiming T4s T4
  10. 10. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 1. Key figures about T4 & its BHS operation 2. Generic CDM principles applied to a BHS 3. Pillars of the CDM over the BHS at T4 4. General CDM framework IB/Aena at T4 5. Management model between IB & Aena 6. Summary of best CDM practices at T4 7. Conclusions Index
  11. 11. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS Targets of Airport CDM Airport CDM aims at optimally using the available capacities and operational resources at the airport by increasing the efficiency of the individual steps of the turn-round process. Airport CDM is an operational approach for the optimum handling of the turn-round process at the airport. Targets of Baggage CDM Baggage CDM aims at optimally using the available capacities and operational resources at the BHS by increasing the efficiency of the individual steps of the baggage turn-round process. Baggage CDM is an operational approach for the optimum baggage–handling process at the airport. AAirport Ground Handler Airline BHSBHS 2. Generic CDM principles applied to a BHS Based on the Airp. CDM objectives it has been built a baggage approach
  12. 12. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS AAirport Ground Handler Airline BHSBHS 2. Generic CDM principles applied to a BHS Concepts, Concerns & Benefits regarding the Baggage CDM approach Concepts • Mishandled bags • Poor Service level agreement compliance • Low turn-round predictability • Inefficient use of the resources Concerns • ‰ Mishandling Improvement. • Efficient use of the resources. • Better recovery response times after disruption. • Passenger perception improvement Benefits
  13. 13. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 1. Key figures about T4 & its BHS operation 2. Generic CDM principles applied to a BHS 3. Pillars of the CDM over the BHS at T4 4. General CDM framework IB/Aena at T4 5. Management model between IB & Aena 6. Summary of best CDM practices at T4 7. Conclusions Index
  14. 14. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 3. Pillars of the CDM over the BHS at T4 • Information exchange Establishment of digital Interfaces • Role Sharing between airport & airline Mutual support assuming new approaches • Operational knowledge exchange Continuous transferring of lessons learned • Design of new functionalities New enhancement & developments on facilities
  15. 15. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 1. Key figures about T4 & its BHS operation 2. Generic CDM priciples applied to a BHS 3. Pillars of the CDM over the BHS at T4 4. General CDM framework IB/Aena at T4 5. Management model between IB & Aena 6. Summary of best CDM practices at T4 7. Conclusions Index
  16. 16. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • Two independent Management Centre with a robust communication connection • Centralized decision making and control • Connection in service bases Concepts AMC 4. General CDM framework IB/Aena at T4 Airport Management Centre and Iberia Airport Services Hub Control HCC Hub Control Centre Airport Management Centre
  17. 17. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • Centralized management / integrated systems • Single allocation with 100 working positions • Service based management 24h.x7 Main figures of the AMC SECURITY MAINTENANCE PASSENGER SERVICE AIRCRAFT OPERATIONS Positions •13 Security •14 Aircraft Ops. •10 Passenger Ops. •4 AMC System IT •41 Maintenance •14 AMC 5 HBS CONTROL 1 AMC COORDINATION 2 HBS X-RAY SCREENING 1 IBERIA HANDLING HBS AREA 4. General CDM framework IB/Aena at T4 Airport Management Centre Positions • Dedicated Net •> 200 KVM Equip. •> 150 Video Wall cubes
  18. 18. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 4. General CDM framework IB/Aena at T4 Iberia Airport Services Hub Control Centre • 32 consoles • All operational areas represented • Subcontractors are included • Laterals remotely managed Main figures of the HCC
  19. 19. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 1. Key figures about T4 & its BHS operation 2. Generic CDM priciples applied to a BHS 3. Pillars of the CDM over the BHS at T4 4. General CDM framework IB/Aena at T4 5. Management model between IB & Aena 6. Summary of best CDM practices at T4 7. Conclusions Index
  20. 20. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS INFORMATION EXCHANGE ROLES SHARING DESIGN OF NEW FUNCTIONALITIES OPERATIONAL KNOWLEDGE exchange • BSM • IB integrates with Airport Managment Center • Procedures • Tracking meeting • Planning new resources • New BHS interface to IB • Access to IB reports • Support to problematic situation • Reciprocal advising • New EBS • New resources • Connection BHS-Arrivals • Connection • BHS information in laterals • Managment resources • Operational improvement • Limbo • Baggage request from Arrivals 2006-2007 2008-2009 2010-2011 5. Management model between IB & Aena Mutual framework evolution since the opening of T4
  21. 21. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 2006 2008 2010 BEST PRACTICES Early Stage Stability • Season Plans • Mutual Goals Development • New functionalities •Daily screening CDM • Mutual Data Integration • Role sharing 2009 2007 5. Management model between IB & Aena Stages evolution since the beginning of the operation of the BHS • Op. follow-up with daily meetings • Knowledge exchange
  22. 22. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 1. Key figures about T4 & its BHS operation 2. Generic CDM priciples applied to a BHS 3. Pillars of the CDM over the BHS at T4 4. General CDM framework IB/Aena at T4 5. Management model between IB & Aena 6. Summary of best CDM practices at T4 7. Conclusions Index
  23. 23. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS C1.- Information exchange  C1.1.- Online BHS status  C1.2.- Data Bases Integration  C1.3.- Tracking of arrivals  ... C2.- Role Sharing between airport & airline C3.- Operational Knowledge interchage C4.- Design of new functionalities  C2.1.- Carrousels assignment  C2.2.- BHS De/Activation  C2.3.- Self Baggage delivery  ...  C3.1.- Max. Capacity ULDs  C3.2.- Retun. of Untagged  C3.3.- Balanced Unloading  ...  C4.1.- B.H. S Draining  C4.2.- New EBS  C4.3.- Improb. Waiting time  ... I+D+I 6. Summary of best CDM practices at T4 Overall distribution by typology
  24. 24. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS C1.- Information exchange  C1.1.- Online BHS status data transmission.  C1.2.- Mutual Data Bases integration.  C1.3.- Shared BI – Platform over the BHS  C1.4.- Flight dedicated information throughput  C1.5.- Online tracking of the local baggage delivery  C1.6.- Evolution of the productivity in the carroulsel area 6. Summary of best CDM practices at T4 C1.- Information exchange C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I
  25. 25. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • Online transmission of the BHS : active/ sutured / not active, etc. • More control capacity, better response time centralized at the level of the hub • More agile resource allocation BHS online status 6. Summary of best CDM practices at T4 C1.1- Information exchange : Online BHS status data transmission. BHS state over the SCADA view BHS state over the Real Time task allocation view C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I
  26. 26. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 6. Summary of best CDM practices at T4 C1.2- Information exchange : Shared Data Base Timeline Set RL mishandling Flights Resources Planning Estimates Bag tracking Data processing Tracking Destinations Resources Arrivals Maintenance Planning Simulation Yesterday & Statistical Day of Operation Short & Medium future C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I
  27. 27. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS •Recovery & Disruption1 •Fulfillment of SLA2 •Follow up of main operational KPI3 •Information to suppliers and third part companies 4 •Departmental internal notes1 •IB´s & Aena´s operational procedures2 •General forms and global surveys3 •BI & Interactive reports4 •Content Level: The shared workspace has become an internal portal where to deploy all reports & info •Intention Level: The different purpose of each distributed report finally covers all Airport´s internal needs 6. Summary of best CDM practices at T4 S C1.3- Information exchange : Shared BI - Platform over the BHS C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I BHS online reports BHS Docs & forms
  28. 28. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 0 5 10 15 20 25 30 35 40 45 0 50 100 150 200 250 300 350 400 450 500 10:03 10:08 10:13 10:18 10:23 10:28 10:33 10:38 10:43 10:48 10:53 10:58 11:03 11:08 11:13 11:18 11:23 11:28 11:33 11:38 11:43 11:48 11:53 11:58 12:03 12:08 12:13 12:18 Baggage dispatch accumulated profile per one Intercontinental flight BPMs accumulated profile per one Intercontinental flight Difference between dispatched Baggage & Handling Processed ( BPMs ) #ofaccumulateddispatchedbaggage #ofaccumulatednottreatedbaggageonthecarrousel Flight distribution profile extraction throughput Vs BRS throughput Saturation Level on the carrousel Saturation Level Base line in a single carrousel • Thanks to the availability of the EBS it has been continuously reduced the total dispatching time per flight. • With a trade-off analysis we have mutually agreed the current time- sets for : WB flights / NBs flights & Regional. • The personal performance of each employee is tracked in order to detect possible bottlenecks • Every time a new procedure over the BRS is implemented, we analyze its impact on the productivity Concepts : 6. Summary of best CDM practices at T4 C1.4- Information exchange : Flight dedicated information throughput C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I
  29. 29. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • Digital reordered milestone for first & last arrival baggage piece • Web interface with several tracking points for each piece through the path • Information transferred to the passenger at the baggage claim area Tracking of the arrivals baggage 6. Summary of best CDM practices at T4 S C1.5- Information exchange : Online tracking of the baggage delivery Online web view for one flightFirst baggage Last baggage First reception time Last reception time C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I
  30. 30. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 6. Summary of best CDM practices at T4 C2.- Role Sharing between airport & airline C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I C2.- Role Sharing between airport & airline  C2.1.- Monthly Master Plan carrousels assignment.  C2.2.- Dinamic carrousels actication/de-activation.  C2.3.- Dinamic segregation based on CRM criteria  C2.4.- Inverse carrousels assignment for cancelled flights  C2.5.- Baggage delivery sellection from L&F department  C2.6.- Operational tags mode of use in check-in
  31. 31. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 6. Summary of best CDM practices at T4 C2.1.- Role Sharing between airport & airline : Monthly carrousels Master Plan C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I • Monthly planning of all carrousels • All constraints are taken in consideration:  Maintenance cycles  Congestion during Peak periods  Staffing Levels in each sector  Agreements with 3rd. Airlines  … • The operational DB transfers the D+5 creating a synchronization between AODB-IB & AODB-Aena. • Previous Master Plan is used as a quick first solution creating a preliminary optimization by analogy Concepts : Carrousels Master Plan view
  32. 32. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 6. Summary of best CDM practices at T4 C2.5.- Role Sharing between airport & ailine: Baggage delivery from L&F department C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I • The passenger that decides not to fly request his baggage • It´s introduced the baggage tag number in the shared platform • Once it´s detected inside the BHS new destination is selected • The routing is tracked of the requested baggage through the BHS • Finally It is delivered to the passenger closing a digital form transferred to the BI platform Possibility to directly deliver all requested baggage
  33. 33. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • Minimizing disruption: Generate bagtag fully operative for BHS and for airline. • Role sharing: Aena check-in software prints Iberia information when needed. • Role sharing: Iberia uses FBT barcode for BHS. • Action: develop a software to generate a FBT in checking position. Unexpected Situation: no BSM related to baggage Barcode on tag is readable by BHS. Tag is printed with flights information 6. Summary of best CDM practices at T4 C2.6.- Role Sharing between airport & ai : Operational tag mode of use in Check-In C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I
  34. 34. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS C3.- Operational Knowledge exchange 6. Summary of best CDM practices at T4 C3.- Operational Knowledge exchange C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I  C3.1.- Maximum capacity of ULD & Flights forecast  C3.2.- Delivery of untagged baggage to the arrivals.  C3.3.- Balanced Unloading of Transfer B. In peak periods  C3.4.- Compatible O&M BHS Plan  C3.5.- Online GIS platatform for all BHS lines  C3.6.- Feedback about the segregation of S.Connet  C3.7.- Daily X-Ray reports
  35. 35. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • Each of the carrousels area initially had 6 belts • During the summer peaks the flight concurrency on the same carrousel is too high • In each sector 2 additional belts were adapted as extra resources • The congestion was reduced significantly Congestion on the T4 during Summer peaks 6. Summary of best CDM practices at T4 C3.1.- Op. Knowledge exchange : Max. ULD capacity of ULD & Flights forecast C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I 3 4 3 3 4 3 3 4 4 3 3 1 15 20 15 15 20 15 15 20 15 15 20 5 X X# concurrent flights per carrousel # Simultaneous ULDs per carrousel New laterals available for departure flights
  36. 36. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • High improvement of the response time thanks to the availability of a delivery method that does not imply Human Resources demand, • OHD/Un-tagged baggage can be driven directly to the arrival area by Iberia or Aena manual encoding positions, either using its interface with the BHS Scada or using an specific FBT Inefficient use of Human resources: Manually Transported 2 Km. FBT with destination 50 Interface IBE-BHS 6. Summary of best CDM practices at T4 C3.2.- Op. Knowledge exchange : Delivery of untagged baggage C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I BHS floor: -1 Arrival floor: 0 T4 T4 T4s T4s
  37. 37. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • Analysis of the Transfer queuing time in order to indentify the problems • Dynamic Transfer belts assignment trying to assure the symmetric profile in each sector of the T4 • Process time reduction of the transfer baggage Balanced/ Symmetric unload of Transfer Baggage Not balanced induction Balanced inductionx a Not Balanced case Balanced case TransferBags TransferBags 6. Summary of best CDM practices at T4 C3.3.- Op. Knowledge exchange : Balanced Transfer Bagfgage C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I
  38. 38. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • The operation is dynamically concentrated in order to ease the maintenance • Iberia & Aena mutually coordinate the immobile resources assignment in advance considering the O&M Definition of a compatible O&M BHS Plan 6. Summary of best CDM practices at T4 C3.4.- Op. Knowledge exchange : Compatible O&M BHS Plan C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I Low density lines candidate to be maintained
  39. 39. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • Online information colored represented with the real density flow of each line • Very useful for detecting bottlenecks • Online information about which are the transfer belt with more use • Pointing to ad-hoc reduction of electricity consume based in minimum density trigger processes Online GIS ( Geographic Information System ) 6. Summary of best CDM practices at T4 C3.5.- Op. Knowledge exchange : Online GIS platatform for all BHS lines C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I
  40. 40. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • Analysis of correct segregation for Short Connection baggage & ULDs declared as SC. • Dynamic graphs where it´s represented the available connecting time for each of the transfer baggage introduced in the BHS Automatic analysis about how it was loaded the set of Short-Connect ULDs 6. Summary of best CDM practices at T4 C3.6.- Op. Knowledge exchange : Feedback about the segregation of S.Connet. C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I 1st. ULD. 2nd. ULD. 3rd. ULD. 4rd. ULD.Transfer delivery Throughput Available Connecting Time per introduced piece of baggage 0 10 20 30 40 50 60 70 80 15:45 15:30 15:35 15:40 15:45 15:50 15:55 16:00 16:15 1:45:00 1:30:00 1:15:00 1:00:00 0:45:00 0:30:00 0:15:00 0:00:00 > 2:00:00 15:25
  41. 41. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS I+D+I 6. Summary of best CDM practices at T4 C4.- Design of new functionalities C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I C4.- Design of new functionalities  C4.1.- Implementation of two B.H Sistem drainage areas  C4.2.- New EBS [ Early Baggage Store ]  C4.3.- Improvement of the Passenger Waiting time Arr.  C4.4.- LIMBO concept for baggage to be regularized  C4.5.- Dedicated Express EBS fo regional Flights  C4.6.- Returning baggage to non-boarded passengers  C4.7.- Automatic loading of the BHS  C4.8.- Reduction of the transfer baggage MCT  C4.9.- PDAs sollution for the OVRSZ baggage out the BHS
  42. 42. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • Operational recovery • New BHS functionality: empty the system in organized way. • New BHS functionality: retag baggage and return to BHS. Danger of BHS collapse • Cancelled flights. • Too many flight lost baggage. • BHS totally or partially collapsed. • Too many early baggage. Real use examples 6. Summary of best CDM practices at T4 C4.1.- Design of new functionalities : Implementation of two BHS drainage areas C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I Waiting store Waiting store 2 BHS drainage areas T4 T4s
  43. 43. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • New building baggage opening times: • WB: h-110 minutes • NB: h-90 minutes • Regional h-60 minutes • Benefits: better turn-round predictability & more efficient use of building baggage resources. New EBS facility: from 2000 pieces to 9000 pieces EBS 6 Hours: conventional conveyor EBS + 6 Hours: DCV technology EBS –1 Hour: TTS technology 1100 2100 300 300 1400 1200 600 800 6. Summary of best CDM practices at T4 C4.2.- Design of new functionalities : New EBS [ Early Baggage Store ] C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I T4s T4 1200
  44. 44. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • Develop of high speed conveyor and reduction of Iberia-Aena SLA for arriving at T4S. • Control of the handler operation wit new screen interface. • Accurate information to the passenger Service level: passenger waiting time Before: 68 minutes Time reduction for last baggage from satellite New Control & Information interface Passenger information Touch Screen 6. Summary of best CDM practices at T4 C4.3.- Design of new functionalities : Improvement of the Pax. Waiting time Arr. C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I Improvements: 68 to 49 minutes •IBE new procedures T4S •AENA new conveyor speed 5m/s Actual: 49 minutes
  45. 45. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS ANÁLISIS DE ESTIBA Y DESCARGAS • Dynamic storing baggage, waiting for regularization • Simplifying regularization • Management On-Road LIMBO. 6. Summary of best CDM practices at T4 C4.4.- Design of new functionalities : LIMBO concept for baggage to be reg. C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I SORTER? a
  46. 46. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • Concern: risk of misshandling if early baggage from regional flight are mixed with other flights • Solution: use an specific EBS facility as EBS-express only with regional flights Short baggage building time for regional flights (H-60) EBS 6 Hours: conventional conveyor EBS + 6 Hours: DCV technology EBS –1 HOUR: TTS technology 1100 2100 300 300 1400 1200 1200 600 800 EBS Express: Exclusive for regional flights 6. Summary of best CDM practices at T4 C4.5.- Design of new functionalities : Dedicated Express EBS fo regional Flights C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I T4s T4 EBS Express: regional flights
  47. 47. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS • Operational knowledge exchange: Iberia-Aena • Baggage from a non-boarding passenger can be driven to the arrival area directly by Iberia. Using its interface with the BHS or using specific FBT. Inefficient use of human resources : manually transported New facility: connection BHS exit & arrival 6. Summary of best CDM practices at T4 C4.6.- Design of new functionalities : Returning baggage to non-boarded pax. C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I Arrival floor: 0 2 Km. BHS floor: -1 T4 T4 T4s T4s
  48. 48. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS ANÁLISIS DE ESTIBA Y DESCARGAS • Automatic size of BHS for intensive use of conveyor lines. • Reduction of electrical energy per bags. • Easier maintenance works. • Efficiency and service to handling Automatical optimun size of the BHS 6. Summary of best CDM practices at T4 C4.7.- Design of new functionalities : Automatic loading of the BHS C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I Kw/h. luggage
  49. 49. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 6. Summary of best CDM practices at T4 C4.8.- Design of new functionalities : Reduction of the transfer baggage MCT C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I MCT ( minimum connecting time) De-boarding Walking from gate to gate [Security Filter and/or Passport Control] Boarding Passenger • Once the tag is read (bar code) is automatically linked with the destination belt through the BSM message digitally sent by the carrier once it was checked at the origin • Validated via the BRS • Loaded in the ULD • Transferred from the belts to the aircrafts • Loaded in the aircraft Baggage • Unloaded from the aircraft • Transported from the aircraft to the BHS belts • Manual introduction inside the BHS Thanks to the new software development overt the existing BHS it´s possible to obtain a 10 minutes maximum reduction concerning the current MCT. It´s going to prioritize the routing the baggage with less available connecting time. Ambulance concept
  50. 50. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 6. Summary of best CDM practices at T4 C4.9.- Design of new functionalities : PDAs sollution for the OVRSZ out the BHS C1.- Interchange Information C1 C2.- Roles Sharing between airport & airline C3.- Operational Knowledgeinterchage C4.- Design of new functionalities C2 C3 C4 I+D+I Initial paper form where it was registered The tracking state of each OVRSZ piece Digital Form over a PDA device Specific tool over a PDA for the OVRSZ baggage Integral management OVRSZ • All OVRSZ tags are scanned with the PDA • All the vehicles used in order to transport the pieces are GPS equipped and tracked • The information is collected and in online mode transmitted to the AODB • Online reports available • All OVRSZ baggage were digitally registered filling a form over the PDA • The online place for each piece was not available • Synchronize in batch mode with de DB at the end of the shift • All OVRSZ baggage were registered on paper filling specific forms • There were no opportunity within the operation to identify the pieces treated • Require final Data Entry for incidences 2008 2009 2010
  51. 51. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 1. Key figures about T4 & its BHS operation 2. Generic CDM priciples applied to a BHS 3. Pillars of the CDM over the BHS at T4 4. General CDM framework IB/Aena at T4 5. Management model between IB & Aena 6. Summary of best CDM practices at T4 7. Conclusions Index
  52. 52. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS 6. Conclusions CDM at BJS, just one goal & two parallel paths• One mandatory requirement in order to improve the baggage performance on a Hub Airport is to really establish a CDM daily work between: Airport Authority, BHS provider & most representative ground handler provider • It is essential to define short/medium & long term mutual goals it´s . • Gathering all points of view, there will be created a robust and successful mode of work
  53. 53. Iberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHSIberia & Aena CDM implementation over the Terminal 4 BHS Thank you very much for your attention Dimitris Bountolos Iberia´s Madrid Airport Deputy Director dbountolos@iberia.es Juan Puertas BHS Engineer Aena jpuertas@aena.es Andrés Pimentel ( collaborator ) BHS Engineer Aena apimentel@aena.es
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