RTCRM Gamification

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Overview of Gamification; what it is, how it works, and why.

Overview of Gamification; what it is, how it works, and why.

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  • Gamification is a recent trend that stems from the popularity and replay value of console and social videogames. Simply put, gamification is the process of figuring out what elements of games keep players hooked over time and then applying those to regular tasks, scenarios, and problems – essentially turning the activity into a game.
  • Gamification is all about motivating and encouraging continued behavior. However, there are two major obstacles to getting people to behave in a certain wayTo overcome these obstacles gamification uses the elements of games that tap into a person’s innate desire forCombined with the ease of digital communication, companies can easily update their players at short term progress intervals so that they realize the value in the product and come back for more.
  • Gamification employs a system of short-term rewards that encourage long-term participation. Users are immediately notified and rewarded for an action whether it’s logging exercise, registering for a site, or checking-in to a location. These results trigger a response in the mind of the user that says “behavior x actually meant something, and I made progress”. Rewards can take many forms but when executed in sync with user activity they reinforce the behavior.
  • Some of today’s best examples of gamification play toward people’s innate competitive nature. By pitting users against each other, gamification taps into our drive to be the best. Elements like ranking, and leveling can encourage increased engagement. Showing users what others are doing or illustrating how close they are to a milestone fuels their will to participate in a way that is fun for them on a deeper level.Popular console or social games often create collectibles that users can use for bragging rights. This reinforces the desire to be number-one with a “physical” component; something for users to show off to one another.
  • When I say interactivity I’m not talking about the interface. Gamification allows the brand to speak directly to the customers (even if the messages are standard) and congratulate them on their accomplishments or encourage them to keep going. The feeling that the brand is following your progress and cares on a person by person basis resonates with consumers. As they begin to feel connected, their participation should increase. In time, the connection they feel becomes loyalty and the reinforced behaviors they had been acting out turn into habitual ones motivated by a desire to be a brand advocate.
  • Points are generally applied to all actions large and small but do not have to be distributed equally. A higher number of points should be awarded for the actions you are trying to encourage or reinforce.Make it easy for users to track their points, that way they can be constantly aware how close they are to a goal, which inspires more activityPoints can be redeemable for other rewards, but often times just accumulating them is enough. For companies that sell a product, points can be a type of virtual currency that users can exchange for discounts
  • Badges are awarded at user milestones, for example completing a certain number of tasks, making a significant improvement, or simply exploring a website.Badges are displayed on a user profile as achievements and used for bragging rights among other usersLike points, badges can also be used to unlock new features or deals. “Achieve this badge to earn X”
  • Leaderboards rank members based on various attributes (points, participation, number of connections, etc)Ranking users relative to others targets a person’s innate desire to be the best. The goal is to make activity competitive and inspire users to participate more in order to rise up the ranksVirtually all fantasy sports sites have some type of leaderboard to show which team is in the lead. Showing a user that he is only a few points away from the next competitor spurs activity.
  • Tracking users progress helps them visualize their accomplishments and encourages them to finish their task. In certain applications mapping out how a user has improved over time can be interactive and motivatingThis can become a “leveling” system where users can earn different titles based on how much they have done. Pair this with the leaderboards to really inspire competitionGive users tips on things they can do to increase their progress. Small (but important) actions that earn quick points
  • Users see a lot of value in being able to communicate with others on the platform or via social mediaCommunicating can be both a way of boasting one’s own accomplishments and building self-esteem or keeping track of the competition and knowing when to pick up the paceCompetitive jibes fuel people to improve and increase their activity, while support and encouragement help build self-esteem and reinforce the benefits of the behavior
  • Young children and teens are a good target for branded or unbranded games that stress education and awareness. Developing a full game for this market helps make the learning fun and builds brand loyalty from a young age. For this age group, a game provides interactivity and immersion that adds to the experience. Adults don’t have the time to become immersed into a deep experience. Practical tools with competitive elements and a reward system add value for the older age groups. Consider features like:Quick, pickup and putdown platform (play for five minutes here or there)Simple and intuitive user-experienceTarget behaviors that people often don’t have time to track like fitness, diet, schedules, etc.

Transcript

  • 1. Gamification
    Digital Integration & Innovation
    August 2011
  • 2. The forecast
  • 3. Before We Begin…
  • 4. Of people between the ages of 6 and 44
    72% play video games
    For an average of 18+hrs/wk
  • 5. solving virtual problems
    5.93 billion years
    WoW players have collectively spent
  • 6. Definition
  • 7. The use of gameplay elements in non-game applications
    Executed by:
    • Adding game mechanics, generally as a reward system, to an existing platform
    For purposes like:
    Education and Awareness
    Developing and Encouraging Behaviors
    Motivating Continued Use
    Sources: CBS19.tv, EyeforPharma.com, Facebook.com, Foursquare.com, LinkedIn.com, Nike+.com, NPR.org, UXMag.com, TheGlobeandMail.com, Twitter.com, UXMag.com, Wikipedia.org
  • 8. Psychology
  • 9. The psychology behind Gamification
    “Gamification works to satisfy some of the most fundamental human desires: recognition and reward, status, achievement, competition and collaboration…”
    Major obstacles to behavior:
    • Gap between performance and results
    • 10. Lack of immediate feedback
    Overcome these obstacles by:
    • Tapping into innate desires for:
    • 11. Power
    • 12. Status
    • 13. Achievement
    • 14. Updating players at short term intervals
    Douglas Karr,
    MarketingTech Blog
    Sources: CBS19.tv, EyeforPharma.com, Facebook.com, Foursquare.com, LinkedIn.com, Nike+.com, NPR.org, UXMag.com, TheGlobeandMail.com, Twitter.com, UXMag.com, Wikipedia.org
  • 15. Motivation through reward
    “If you give people money, it often messes up their mentalities and encourages cheating…But if you challenge people and reward them for good behavior, it gives them self-esteem.”
    Esther Dyson,
    Investor – HealthCare 2.0
  • 16. Motivation through reward
    Short-term rewards that encourage long-term participation
    Sources: CBS19.tv, EyeforPharma.com, Facebook.com, Foursquare.com, LinkedIn.com, Nike+.com, NPR.org, UXMag.com, TheGlobeandMail.com, Twitter.com, UXMag.com, Wikipedia.org
  • 17. Motivation through competition
    “Employees could contest each other to reach various statuses first, or they can motivate wellness initiative peers to get healthier by gifting an online calorie counter.”
    William Ng,
    Incentive Mag
  • 18. Motivation through competition
    Everybody wants to be the best
    Encourage increased engagement through:
    Fuel the will to participate by:
    • Showing users what others are doing
    • 20. Illustrating how close they are to a milestone
    Add a “physical” component
    • Collectibles can be used for bragging rights
    Sources: CBS19.tv, EyeforPharma.com, Facebook.com, Foursquare.com, LinkedIn.com, Nike+.com, NPR.org, UXMag.com, TheGlobeandMail.com, Twitter.com, UXMag.com, Wikipedia.org
  • 21. Motivation through interactivity
    “it’s about creating a long-term engagement with the consumer that moves them along what we call, ‘the player journey’ – the long-term emotional engagement of the user with the brand.”
    Gabe Zichermann,
    “Game-Based Marketing”
  • 22. Motivation through interactivity
    Speak directly to the customers
    • Congratulate them on their accomplishments encourage them to keep going.
    • 23. As they begin to feel connected, their participation should increase.
    Sources: CBS19.tv, EyeforPharma.com, Facebook.com, Foursquare.com, LinkedIn.com, Nike+.com, NPR.org, UXMag.com, TheGlobeandMail.com, Twitter.com, UXMag.com, Wikipedia.org
  • 24. Common Features
  • 25. Point systems
    A simple reward for completing certain behaviors or viewing content
    Sources: CBS19.tv, EyeforPharma.com, Facebook.com, Foursquare.com, LinkedIn.com, Nike+.com, NPR.org, UXMag.com, TheGlobeandMail.com, Twitter.com, UXMag.com, Wikipedia.org
  • 26. Badges
    Status symbols commemorating achievements
    Sources: CBS19.tv, EyeforPharma.com, Facebook.com, Foursquare.com, LinkedIn.com, Nike+.com, NPR.org, UXMag.com, TheGlobeandMail.com, Twitter.com, UXMag.com, Wikipedia.org
  • 27. Leaderboards
    Competition in its simplest form
    Sources: CBS19.tv, EyeforPharma.com, Facebook.com, Foursquare.com, LinkedIn.com, Nike+.com, NPR.org, UXMag.com, TheGlobeandMail.com, Twitter.com, UXMag.com, Wikipedia.org
  • 28. Progress bars and maps
    Let people know how close they are to “winning”
    Sources: CBS19.tv, EyeforPharma.com, Facebook.com, Foursquare.com, LinkedIn.com, Nike+.com, NPR.org, UXMag.com, TheGlobeandMail.com, Twitter.com, UXMag.com, Wikipedia.org
  • 29. Progress maps
    Sources: CBS19.tv, EyeforPharma.com, Facebook.com, Foursquare.com, LinkedIn.com, Nike+.com, NPR.org, UXMag.com, TheGlobeandMail.com, Twitter.com, UXMag.com, Wikipedia.org
  • 30. Communication
    “Trash talk” and encouragement fuel participation
    Sources: CBS19.tv, EyeforPharma.com, Facebook.com, Foursquare.com, LinkedIn.com, Nike+.com, NPR.org, UXMag.com, TheGlobeandMail.com, Twitter.com, UXMag.com, Wikipedia.org
  • 31. Communication – not always pretty…
  • 32. Gamification in kids versus adults
    Fully Developed games for kids, practical applications for adults
    Young Children/teens
    • Full games make learning fun
    • 33. build brand loyalty from a young age
    • 34. interactivity and immersion
    Adults
    • Quick, pickup and putdown platform
    • 35. Simple and intuitive user-experience
    • 36. Target behaviors that people often don’t have time to track
    Sources: CBS19.tv, EyeforPharma.com, Facebook.com, Foursquare.com, LinkedIn.com, Nike+.com, NPR.org, UXMag.com, TheGlobeandMail.com, Twitter.com, UXMag.com, Wikipedia.org