The Art Of Managing Employee Expectations

The Art of Managing Employee Expectations What Savvy Leaders Do Dawn G. Lennon, principal Big Picture Consulting

The Challenge
Wrestling with your own expectations
Understanding employee expectations
Meeting the business expectations of:
Your boss
Your board
The community

How it all starts
The business needs talent
The candidate needs a job or wants to advance
Both parties agree to terms—title, salary, hours, work location
The deal is done

Business Expectations
The employee
can and will do the job well
has a good work ethic
understands that this is a business
accepts the reward system
will build capabilities
will accept change

Employee Expectations
The business will:
adhere to the job description
train/develop them
provide effective supervision
have fair policies
treat them respectfully
care about them
provide opportunities
do what it says

What goes wrong?
The business leaders focus on the business.
Employees focus on themselves.
No one focuses on the relationship between the two.

The Sounds of Disappointed Expectations
“Not another one of these assignments.”
“I’m bidding on another job posting.”
“I want/need more training.”
“My job is boring/tedious/stressful.”
“My appraisal rating wasn’t fair.”
“I should have gotten that promotion.”
“How long am I going to be stuck in this job?”

Tools for Managing Expectations
Explanation
Education
Information
Dialogue
Feedback
Inquiry

Getting Started: Step 1
Explain the state of the business
Define the business realities affecting employees
Explain how together you make a difference
Show how each job adds value

Teach the business model
Produce/grow revenue
Control/reduce costs
Serve customers/stakeholders
Attract/retain employees
Achieve mission and goals
Align employee performance with results

Support individual development
Provide performance feedback
Build capabilities
Mentor
Set stretch goals
Provide growth assignments
Develop leadership

Focus Expectations
Savvy leader’s help employees understand that:
The business and the employee are invested in each other.
There are no guarantees only opportunities.
The business wants them to grow and will help.
A successful business is the result of each employee adding maximum value.

Business Fitness: The Savvy Leader’s Secret Sauce
Business fitness gives employees control of their :
job/career choices
growth/development
connection to the business
future

How to Achieve Business Fitness: Private Moves
Stay well.
Stay focused.
Stay current.
Stay connected.

Business Fitness: Public Moves
Attract a following.
Take the lead.
Implement new ideas.

Results of Managed Expectations
Satisfied employees who are:
engaged
working at and building their capability
motivated and innovative
energized
adding value
committed

Managing Employee Expectations
Teach them how the business operates
Show them how they impact the business by adding value
Address individual expectations
Help employees become “business fit”
Provide lots of specific feedback
Reinforce options

The Art Of Managing Employee Expectations

by dawnlennon on Sep 21, 2009

Accessibility

Upload Details

Usage Rights

2 Embeds 10

Statistics

The Art Of Managing Employee Expectations — Presentation Transcript

http://www.slideshare.net	9
http://www.brijj.com	1