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NEC SV8100 Phone System User Guide

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Dt user guide_sv8100

  1. 1. NoticeNote that when converting this document from its original format to a.pdf file, some minor font and format changes may occur. Whenviewing and printing this document, we cannot guarantee that yourspecific PC or printer will support all of the fonts or graphics.Therefore, when you view the document, fonts may be substituted andyour individual printer may not have the capability to print thedocument correctly.
  2. 2. INT-2078 (UNIV) ISSUE 1.0DT310/DT330/DT710/DT730 USER GUIDE NEC Infrontia Corporation July, 2008
  3. 3. LIABILITY DISCLAIMERNEC Unified Solutions, Inc. reserves the right to change the specifications,functions, or features, at any time, without notice.NEC Unified Solutions, Inc. has prepared this document for use by itsemployees and customers. The information contained herein is the propertyof Unified Solutions, Inc. and shall not be reproduced without prior writtenapproval from NEC Unified Solutions, Inc. All brand names and productnames on this document are trademarks or registered trademarks of theirrespective companies. Copyright 2008 NEC Unified Solutions, Inc.
  4. 4. TABLE OF CONTENTS1.INTRODUCTION General ................................................................................................. 1 Face Layout .......................................................................................... 2 Keys And Parts ..................................................................................... 5 Icon Display .......................................................................................... 15 Menu List .............................................................................................. 16 Simple Operation by Menu Key and Cursor Key .................................. 162.TERMINAL SETUP Terminal Setup With the Up/Down Key ................................................ 17 Terminal Setup With the Feature Key................................................... 183.BASIC OPERATION Login (DT700 Series Only) ................................................................... 21 Logout (DT700 Series Only) ................................................................. 21 To Start Security Mode (DT730 Only) .................................................. 22 To Cancel Security Mode ..................................................................... 224.FEATURE OPERATION ANSWERING CALLS ........................................................................... 23 PLACING CALLS.................................................................................. 24 MICROPHONE CONTROL .................................................................. 27 SPEAKERPHONE CALLS.................................................................... 27 GROUP LISTEN ................................................................................... 27 HOLDING CALLS ................................................................................. 28 TRANSFERRING CALLS ..................................................................... 28 CONFERENCE..................................................................................... 29 i
  5. 5. TABLE OF CONTENTS CALL PARK – SYSTEM ....................................................................... 29 STATION BUSY/NO ANSWER OPTIONS ........................................... 30 CO/PBX DIALING OPTIONS................................................................ 33 CALL PICKUP ...................................................................................... 36 PAGING................................................................................................ 37 BACKGROUND MUSIC ....................................................................... 39 CALL FORWARDING........................................................................... 39 SELECTABLE DISPLAY MESSAGING................................................ 41 STATION RELOCATION...................................................................... 42 CODE RESTRICTION, DIAL BLOCK................................................... 42 ACCOUNT CODE ENTRY ................................................................... 43 AUTOMATIC CALL DISTRIBUTION (ACD) ......................................... 445.DIRECTORY OPERATION Add New Data....................................................................................... 54 Find Registered Data............................................................................ 55 Make a Call From Directory .................................................................. 57 Delete All Directory Data ...................................................................... 57 Delete Specific Directory Data.............................................................. 586.CALL HISTORY OPERATION View Call History................................................................................... 60 Make a Call From Call History .............................................................. 61 Store Call History Data to Speed Dial................................................... 61 Delete Call History Data ....................................................................... 62 ii
  6. 6. 1.1. INTRODUCTIONGeneralThis guide explains how to operate DT Series (DT310/DT710/DT330/DT730) under the following headings.CHAPTER 1 INTRODUCTION Explains the configuration of this guide and contains the following information. • Face layout of DT Series • Keys and Parts of DT Series • Icon Display • Menu ListCHAPTER 2 TERMINAL SETUP Explains the operating procedures for terminal settings of the DT Series.CHAPTER 3 BASIC OPERATION Explains the basic operation of DT Series.CHAPTER 4 FEATURE OPERATION 1 2 4 3 Explains operating procedures for various 7 8 5 6 Re call Fea Telephony Server features. * 0 9 Answ er Mic ture HO # LD Men Tra u nsfe r Spe ake rCHAPTER 5 DIRECTORY OPERATION Explains operating procedures for Directory function. DT330/DT730CHAPTER 6 CALL HISTORY OPERATION Explains operating procedures for Call History. 1
  7. 7. 1.Face Layout DT310/DT710 (2-button without LCD) DT310/DT710 (6-Button with LCD) Exit Help 1 2 3 Recall Feautre ABC DEF 1 2 3 ABC DEF Redial Conf Recall Feautre 4 5 6 GHI JKL MNO 4 5 6 Answer Mic GHI JKL MNO Answer Mic 7 8 9 PQRS TUV WXYZ 7 8 9 Directory Message Menu PQRS TUV WXYZ 0 # 0 # Redial HOLD Transfer Speaker HOLD Transfer Speaker DT710 Model shown above 2
  8. 8. 1. DT330/DT730 (12-Button with LCD) DT330/DT730 (24-Button with LCD) Exit Help Exit Help 1 2 3 1 2 3 ABC DEF ABC DEF Recall Feautre Recall Feautre 4 5 6 4 5 6 GHI JKL MNO GHI JKL MNO Answer Mic Answer Mic 7 8 9 7 8 9 PQRS TUV WXYZ Menu PQRS TUV WXYZ Menu 0 # 0 # Redial Redial HOLD Transfer Speaker HOLD Transfer SpeakerNote: Lock button is equipped on DT730 only. Note: Lock button is equipped on DT730 only. 3
  9. 9. 1. DT330/DT730 (32-Button with LCD) DT330/DT730 (DESI Less 8-Button) Exit Help Exit Help Scroll 1 2 3 1 2 3 ABC DEF ABC DEF Recall Feautre Recall Feautre 4 5 6 4 5 6 GHI JKL MNO GHI JKL MNO Answer Mic Answer Mic 7 8 9 7 8 9 PQRS TUV WXYZ Menu PQRS TUV WXYZ Menu 0 # 0 # Redial Redial HOLD Transfer Speaker Speaker HOLD TransferNote: Lock button is equipped on DT730 only. Note: Lock button is equipped on DT730 only. 4
  10. 10. 1.Keys And Parts (2) Programmable Keys These keys can be programmed as Flexible Line DT310/DT710 key/Programmable Feature Key by Web/PCPro. (2-Button without LCD) (3) Recall Press key to finish an outside call and hear the dial (1) tone. (4) Feature Used to activate any features as terminal setup functions. (2) (5) Redial (3) (Last Number Call, Speed Calling-Station/Group) Press key to activate redial feature. Press redial (4) and scroll back through numbers that have been 1 2 3 Recall Feautre dialed. ABC DEF (5) Redial Conf (6) 4 5 6 GHI JKL MNO (7) (6) Conf Answer Mic (8) 7 8 9 Press key to establish a three-way conversation. PQRS TUV WXYZ Directory Message LED on key lights when key is active. 0 # (7) Answer HOLD Transfer Speaker (9) When LED on this key is lit, press key to answer a waiting call. (14) (13) (12) (11) (10) (8) Mic Press key to respond hands free. LED on this key(1) Call Indicator Lamp lights to show the key is activated. Lamp at top corner of DT Series Display flashes when a call terminates to the terminal. On the (9) Message SV8100, this lamp flashes fast when a call This key shows a message is waiting. Press this terminates to the terminal and flashes slower key to access the Voice Mail system (if when a message has been left. programmed). 5
  11. 11. 1.(10) Up/Down ( DOWN UP) Used to adjust LCD contrast, speaker/receiver volume, and ringer volume. • LCD Contrast: Press ( ) or ( ) key while idle. • Speaker/Receiver Volume: Press ( ) or ( ) key during conversation. • Ringer Volume: Press ( ) or ( ) key during ringing.(11) Directory Press key to activate speed calling - system feature.(12) Speaker Controls the built-in speaker which can be used for Hands Free dialing/monitoring.LED on key lights when key is active. DT310 supports half duplex handsfree. DT330 supports half/full duplex handsfree.(13) Transfer Allows the station user to transfer established calls to another station, without attendant assistance.(14) Hold Press this key to place an internal or external call on hold. 6
  12. 12. 1.DT330/DT730 (1) Security Button (DT730 only)(24-button with LCD) The user can prevent information leakage from terminal by simple operation. (1) (2) (2) Call Indicator Lamp On the SV8100, this lamp flashes fast when a call terminates to the terminal and flashes slower when a message has been left. (3) (3) LCD (Note 1) (4) LCD (Liquid Crystal Display) provides DT Series (5) activity information plus data, time and Softkey Exit Help Operation. (6) (7) The LCD on DT310/DT710 has 24-character/ 28-character, 3-line capability. 28 APR MON 8:45AM (8) 101 STA101 (9) 1 2 ABC 3 DEF List Dir ICM Prog Recall Feautre 4 5 6 (10) GHI JKL MNO Answer Mic 7 8 9 (11) The LCD on DT330/DT730 has 28-character, PQRS TUV WXYZ Menu 4-line capability. Top line is used exclusively for the (12) status icons. 0 # Redial Transfer Speaker (13) HOLD (14) 28 APR MON 8:45AM (18) (17) (16) (15) 101 STA101 List Dir ICM Prog 7
  13. 13. 1. (11) Mic Press this key to respond hands free.(4) Exit (12) Menu The user can exit from a screen mode by pressing From this key, the user can access to the functions this key. not normally used (such as terminal settings,(5) Softkeys downloads and access to XML applications) Any feature shown at the bottom of the LCD is easily. available. The appropriate feature key is displayed on the screen according to the call handling (13) Cursor process. By using this Key, DT Series user can access various features with simple operation.(6) Help The user can press this key followed by a - 4-way Scroll UP key - Enter Key - Volume (UP) key - Shortcut Key programmable key to check what Line or Programmable Feature is programmed on the key. - 4-way Scroll LEFT key - 4-way Scroll RIGHT key - Redial key - Directory key(7) Programmable Keys These keys can be programmed as Flexible Line - 4-way Scroll DOWN key key/Programmable Feature Key by the Telephony - Volume (DOWN) key Server Administrator. For the SV8100, the programmable keys can be set by Web/PCPro and Two lines of menu items can be displayed at a the user can also set them. time. Use "Up" or "Down" key to scroll to the item.(8) Recall Press key to finish an outside call and hear the dial tone.(9) Feature Used to activate any features as terminal setup functions.(10)Answer When LED on this key is lit, press key to answer a waiting call. 8
  14. 14. 1. Shortcut Menu includes the following features. Menu of DT330 Feature Description 1. Missed Call Access to history of Missed Call. 2. Voice Mail Access to history of incoming Voice Mail. (15)Redial (Last Number Call, Speed Calling-Station/Group) Press key to activate redial feature. Press redial and scroll back through numbers that have been dialed. When the desired number is displayed, press the # key to activate dialing. (16)Speaker Controls the built-in speaker which can be used for Hands Free dialing/monitoring. Menu of DT730 LED on key lights when key is active. DT310 supports half duplex handsfree. DT330Note: DT310/DT710 (2-Button without LCD) does supports half/full duplex handsfree. not have the Cursor Key. DT310 (6-Button with LCD) also does not have the Cursor Key. (17)Transfer Allows the station user to transfer established calls(14)Enter to another station, without attendant assistance. DT330/DT730 Series has Shortcut Menu for (18)Hold frequently-used features. The user can access to Press this key to place an internal or external call Shortcut Menu by pressing Enter Key. on hold.Note: DT310/DT710 Series does not support the Note 1: Not equipped on DTL-2E-1/ITL-2E-1. Shortcut Menu. 9
  15. 15. 1. DT330/DT730 (DESI Less 8-Button with LCD) (2) Call Indicator Lamp On the SV8100, this lamp flashes fast when a call terminates to the terminal and flashes slower (1) (2) when a message has been left. (3) LCD (Note 1) LCD (Liquid Crystal Display) provides DT Series (3) activity information plus data, time and Softkey Operation. (4) (5) The LCD on DT310/DT710 has 24-character/ Exit Help (6) 28-character, 3-line capability. (7) (8) 28 APR MON 8:45AM 101 STA101 (9) List Dir ICM Prog Scroll (10) (11) The LCD on DT330 has 28-character, 4-line 1 2 ABC 3 DEF capability. Top line is used exclusively for the Feautre 4 5 6 Recall (12) status icons. GHI JKL MNO Answer Mic 7 8 9 (13) PQRS TUV WXYZ Menu (14) 0 # Redial (15) 28 APR MON 8:45AM HOLD Transfer Speaker 101 STA101 (16) List Dir ICM Prog (19) (18) (17) (4) Exit The user can exit from a screen mode by pressing this key.(1) Security Button (DT730 only) The user can prevent information leakage from terminal by simple operation. 10
  16. 16. 1.(5) Softkeys (a) Icon Any feature shown at the bottom of the LCD is Status of the Line key such as Call termination, available. The appropriate feature key is displayed Call Hold or Busy, and setting on the Feature key on the screen according to the call handling are shown as Icons. process. Flashing User’s Status Icon Pattern(6) Help • Idle The user can press this key followed by a programmable key to Check what Line or • I-HOLD Programmable Feature is programmed on the key. Blink Note(7) 8LD Display • Others Hold (a) (b) (C) (b) (a) • Recall Rachel 1 Julia Blink Ben FDA Note 2 • Incoming Ringing Hannah 3 FDN James 4 Paul • During Conversation (Individual Use) Scroll • Call Transfer • Conference Page Switching Key • During Conversation (Other Party Use) • Active Feature (Under a setting 32 (8 keys x 4 pages) additional programmable of feature key like a “Call keys are provided. They can be programmed as Forwarding”) Flexible Line/Programmable feature key by Telephony Server Administrator. For the SV8100, • Others the programmable keys can be set by Web/PCPro and the user can also set them. Steady Lit • Key is busy (example, if programmed as a virtualNote: Maximum 11 characters (including icon) extension and the virtual Maximum 13 characters (excluding icon) extension is busy). 11
  17. 17. 1. (b) Feature Key Information Feature Key Information displays the followings. Black background indicates 1 Feature Key 1-8 Maximum currently displayed page. Key Description digits to be displayed 2 Feature Key 9-16 - Name and Number Refer to Line Key information note* 3 Feature Key 17-24 Refer to Feature Key - Feature Name note* 4 Feature Key 25-32 - Speed Dial Name One-Touch Refer to Information Speed Dial Key note* - Number Information (8) Programmable KeysNote: Maximum 11 characters (including icon) These keys can be programmed as Flexible Line Maximum 13 characters (excluding icon) key/Programmable Feature Key by Web/PCPro. (c) Page Icon (9) Scroll Key 8LD display has four pages (8 Programmable This key is used to turn over the page of 8LD Feature keys per page). Page Icon Key indicates display. currently displayed page. The user can switch the Feature Key display from page 1 to 4 by using the (10)Recall Page Switching Key. Press key to finish an outside call and hear the dial tone. (11)Feature Used to activate any features as terminal setup functions. (12)Answer When LED on this key is lit, press key to answer a waiting call. 12
  18. 18. 1.(13) Mic Press key to respond hands free. LED on this key lights showing it is active.(14) Menu Menu of From this key, the user can access to the functions DT330 not normally used (such as terminal settings, downloads and access to XML applications) easily.(15) Cursor By using this Key, DT Series user can access to various features with simple operation. - 4-way Scroll UP key - Enter Key - Volume (UP) key - Shortcut Key- 4-way Scroll LEFT key - 4-way Scroll RIGHT key- Redial key - Directory key Menu of DT730 - 4-way Scroll DOWN key - Volume (DOWN) key Note: DT310/DT710 (2-Button without LCD and DT310 [6-Button with LCD]) does not have For DT330 Series, two lines of menu items can be displayed at a time. For DT730 Series, three lines the Cursor Key. of menu items can be displayed at a time. The following figure shows the menu screen for DT330 (16)Enter Series. Use "Up" or "Down" key to scroll to the DT330/DT730 Series has Shortcut Menu for item. frequently-used features. The user can access to Shortcut Menu by pressing Enter Key. 13
  19. 19. 1.Note: DT310/DT710 Series does not support the Shortcut Menu. Shortcut Menu includes the following features. (Ex. of DT730) Feature Description1. Missed Call Access to history of Missed Call.2. Voice Mail Access to history of incoming Voice Mail.3. IM Not Supported.4. Presence Not Supported.5. Backlight Access to screen for LCD backlight settings.6.Bluetooth Not Supported.(17)Speaker Controls the built-in speaker which can be used for Hands Free dialing/monitoring. LED on key lights when key is active. DT310 supports half duplex handsfree. DT330 supports half/full duplex handsfree.(18)Transfer Allows the station user to transfer established calls to another station, without attendant assistance.(19)Hold Press this key to place an internal or external call on hold. 14
  20. 20. 1.Icon Display Feature Icon DescriptionThe LCD of DT730 Series displays Desktop Icons Encryption This icon appears when using RTPwhich provide notification when events (such as missed (Note) Encryption feature.call and voice mail) occur. This icon appears when the SecurityNote: DT310/DT710 Series does not support the Security Key is pressed and the terminal in icon display. Security mode This icon appears when any Icon Display Bluetooth peripheral equipment is connected via Bluetooth. DT330 is supported. This icon indicates the currently Cursor available direction of the Cursor Key. Note: Currently unavailable. 4:26 PM TUE 13 APR 2007 MIC DND >>> Feature Icon Description This icon appears when there is a missed call. Once the user hasMissed Call checked the missed call, this icon will disappear. This icon provides notification of incoming Voice Mail. Once the userVoice Mail has checked the mail, this icon will disappear. This icon appears when the terminalInstant receives a new instant message.Message Once the user has checked the(Note) message, this icon will disappear.Presence This icon indicates the terminal’s(Note) presence status. 15
  21. 21. 1.Menu List Simple Operation by Menu Key andFrom the Menu List, the user can use various Cursor Keyapplication features such as Directory and Call History. By using Menu Key and Cursor Key, DT Series userTo Display Menu List can have access to Call History, Directory and terminal settings with simple operation. Press Menu Key. The Menu List is displayed in As an example, the following shows the operations how LCD. Use Cursor Key to select desired Menu Item. to access to Directory menu.No. Menu Item Description 1 Call History To view Call History. 2 Directory To use Directory function. Settings to set Ring Volume, Off Hook 3 Tool Ring, Backlight, Headset, and Peripherals. 4 Call Function Currently Not Used (grayed out). To set up the terminal such as ringing 5 Setting volume control, LCD display setting and download of Music on Hold. 6 Presence Currently Not Used (grayed out). By registering frequently-used # Favorite features as favorite, the user can access these features with simple operation. Terminal This item is used for Configuration 0 Config setting of DT Series.Note: Operation for Instant Message (IM) is currently unavailable.Note 1: Unavailable Menu items are grayed out. 16
  22. 22. 2. TERMINAL SETUPThis chapter describes operating procedures forterminal settings by the UP/DOWN key and Featurekeys. SPEAKERVarious terminal settings such as display, sounds, To Adjust Ringer Tonepassword, and language are also available from Menukey. For detailed information on terminal settings from Press the Up/Down key during ringing.Menu key, see IP Peripheral Equipment Guide.Terminal Setup With the Up/Down RINGKeyTo Adjust Handset Receiver Volume To Adjust LCD Contrast Press the Up/Down key in the on-hook status.Press the Up/Down key in the off-hook status or duringthe call. LCD HANDSETTo Adjust Speaker VolumePress the Up/Down key during speakerphoneoperation or during the call. 17
  23. 23. Terminal Setup With the Feature To listen to the Incoming ring choices:Key STEP 1: Press Speaker and Dial 711.Microphone On/Off STEP 2: Dial 1 to listen to Intercom ring; Dial 2 to listenLED on Mic key shows the status of the built-in to Trunk ring.microphone. STEP 3: For Intercom Ring:STEP 1: Press Feature and 1. Dial the code for the ring pattern you want to hear (1-8).To Select Ringer ToneDT Series has 8 kinds of ringer tones that you can TONE No. Tone Rangeselect. 1 HighTo Change your Extension Incoming Ring Tone 2 Mid RangeSTEP 1: Press Speaker and dial 720. 3 Low 4 Ring Tone 1STEP 2: Dial 1 to set Intercom ring; Dial 2 to set Trunk ring. 5 Ring Tone 2 6 Ring Tone 3 7 Ring Tone 4 SET INCOM RING 8 Ring Tone 5 1: INT 2: EXTSTEP 3: Dial code for the desired ring pattern (1~8). Display below shows when INT is selected. SET INT INCOM RING INCOM RING 1-8:?STEP 4: Press Speaker to hang up. 18
  24. 24. -OR-For Trunk Ring:Dial code for the ring pattern you want to hear(Ring1-3, Melody 4-8). If you select Ring 1-3, a secondscreen prompts for the tone pattern (1-4). TONE No. Tone Range 1 Ring Tone 1 2 Ring Tone 2 3 Ring Tone 3 4 Melody 4 5 Melody 5 6 Melody 6 7 Melody 7 8 Melody 8STEP 4: Press Speaker to hang up. 19
  25. 25. This page is for your notes. 20
  26. 26. 3. BASIC OPERATIONLogin (DT700 Series Only) Logout (DT700 Series Only)When login mode is activated, the following procedureis required. Press the preassigned Logout Feature Key on the terminal. Enter login code and press Set Softkey. Note: This location is an example. (The station number is used as the Login code.) Note: Logout button is assigned by data setting at Login ID : 2000 the ECP (Enterprise Communication Platform). Password : Cancel BK Set OK 28 APR MON 8:45AM Enter the password and press OK Softkey. 101 STA 101 List Dir ICM Prog Login ID : 2000 Password : ***** “LOGOUT?” is displayed on the LCD of the Cancel BK Set OK terminal. If the login code is accepted, display changes to LOGOUT ? normal idle status. 28 APR MON 8:45AM 101 STA 101 28 APR MON 8:45AM L-OUT 101 STA 101 List Dir ICM Prog Press the Logout Feature Key on the terminal again. 21
  27. 27. To Start Security Mode (DT730 Only) To Cancel Security Mode Press the Lock Key on the DT730. The following Display the Password Entry screen by either of the message is displayed on the LCD. following operations. • Press any key while the screen server is activated. • Press the Lock Key while the Lock icon is Cancel OK displayed on the LCD. Press the OK Softkey to start Security Mode. [Password] Passwd DEL Cancel OK The Lock Key LED is extinguished and Security Mode is canceled. 22
  28. 28. 4. FEATURE OPERATIONANSWERING CALLS Answering Outside Calls Using the Answer KeyRinging Calls 1. Receive outside call.1. Lift the handset. 2. Press the Answer key.2. Start conversation. 3. Talk with the incoming calling party.Note: When assigning the Delayed Ringing feature, 4. When additional outside calls are received, press incoming calls will first ring at a primary the Answer key to place the current call on hold station. If the call is unanswered after a and connect the multiline terminal user to the next preprogrammed time interval, calls will also call. ring at the assigned secondary station.Ringing Calls to a Second Incoming Extension/CAR/VE Key Line 001 Ringing Elapsed1. Lift the handset. List Dir timeICM Prog2. Start conversation. Line 001 00:10Note 1: A Second Incoming Extension key must be Answered assigned to appear and ring. Conf Rpt SaveNote 2: A Line key must be available to answer an incoming outside call 2-11 MON 10:15AM TALKING TO STA 12345 Conf 23
  29. 29. Voice Announce Calls Note 3: The second call may be placed on Hold. Note 4: Press the flashing Line key or Conf key to1. Adjust the Speaker volume as needed. return to the first call.Note 1: On SV8100 if MIC key is not lit the user cannot answer voice announce PLACING CALLS calls without lifting the handset. Internal Calls2. Respond hands free. 1. Lift the handset.Note 2: The handset may be used any time during the conversation. 2. Dial a station number or 0 (for attendant).Camp-on (Call Waiting) 3. Voice announce after the tone burst, or wait for the ringing call to be answered.Receive the camp-on tone while on another call: Outside Calls1. When a Camp On is set from another station, complete the present call and a Call Back will ring 1. Lift the handset. the station that set the Camp On. 2. Dial the trunk access code (i.e. 9).2. When the Camp On station answers and rings the phone, lift the handset or press the Speaker key. -OR-Off Hook Signaling Press an idle Programmable Outside Line key.With a call in progress: 3. Dial the telephone number.1. Receive Off-Hook signaling. 4. Converse.2. Press the Answer key, then converse with the second party. Line 001 00:15 2142622000 2-11 MON 10:56AM Conf Rpt Save Trf TALKING TO STA 12345 Conf 24
  30. 30. Trunk QueuingAfter pressing a busy Line key and receiving the trunk LIST MENUbusy indication: Redial CID1. Dial # or press Trunk Queuing/Camp On key (Service Code 751:35). Speed Dial – System/Group/Station To dial a Station Speed Dial number:2. Replace the handset. 1. Press the Speaker key.Note: When a line is available, your telephone will ring; lift the handset and place the call. 2. Dial #7 (default Service Code).Last CO/PBX Number Redial Note: To preselect, press a Line key in step 1 (instead of Speaker).1. Without lifting the handset, press the Redial key. 3. Dial the Station Speed Dial buffer number (0~9): 1 = Station Speed Dial buffer 12. To redial the last number, press #. 2 = Station Speed Dial buffer 2 : : -OR- 0 = Station Speed Dial buffer 10 Note 1: The stored number dials out.Search for the desired number from the Redial List by pressing the List Softkey and then the Redial Note 2: Unless you preselect, Trunk Group Routing Softkey. selects the trunk for the call. The system may optionally select a specific Trunk Group for3. Press the Up Arrow/Down Arrow or VOLUME UP/ the call. VOLUME DOWN keys to search for the desired Note 3: If you have a DSS Console, you may be able to number. press a DSS Console key to chain to a stored number.4. Lift the handset or press Speaker to place the call. 25
  31. 31. To dial a Station Speed Dialing number: Note 3: If you have a DSS Console, you may be able to press a DSS Console key to chain to a stored1. Press the Speaker key. number.2. Dial #2 (default Service Code). To dial a Group Speed Dialing number: -OR- 1. Press the Speaker key. Press the Redial key. 2. Dial #4 (default Service Code). -OR- -OR- Press the System Speed Dialing key (Service Press the Redial key. Code 751:27). -OR-Note: To preselect, press a Line key in step 1 (instead of pressing Speaker). Press the Group Speed Dialing key (Service Code 751:28).3. Dial the Station Speed Dial buffer number (Default: 000~999). Note: To preselect, press a Line key in step 1 (instead of pressing Speaker).The stored number dials out. 3. Dial the Group Speed Dial buffer number ( none at 2-13 WED 5:28PM default). 92142622000 NEC Conf Rpt Save Trf Note 1: Initially, there are no Group Speed Dial buffers assigned.Note 1: Initially (at default), there are 1000 System Note 2: Unless you preselect, Trunk Group Routing Speed Dial buffers. selects the trunk for the call. The system mayNote 2: Unless you preselect, Trunk Group Routing optionally select a specific Trunk Group for selects the trunk for the call. The system may the call. optionally select a specific Trunk Group for Note 3: If you have a DSS Console, you may be able to the call. press a DSS Console key to chain to a stored number. 26
  32. 32. MICROPHONE CONTROL Note 2: You can talk to the caller through the handset. Your coworkers hear your caller’s voice over1. Press the MIC key. your telephone’s speaker. Note 3: When you press the Speaker key once, you2. A lit MIC LED indicates that the MIC is on. turn your Speakerphone on. The second press turns on Group Listen. Pressing the SpeakerSPEAKERPHONE CALLS key a third time cancels the Group Listen feature.1. Press the Speaker key and the Speaker LED lights. 2-13 WED 5:40PM2. Ensure that the MIC LED is lit. GROUP LISTEN3. Place an internal or outside call. Conf4. Converse.5. Press the Speaker key to disconnect the call.Note: The handset may be used at any time during the conversation. To resume handsfree operation or to monitor a call, press the Speaker key (the Speaker LED lights) and replace the handset.GROUP LISTENTo initiate Group Listen:1. Place or answer a call using the handset.2. Press the Speaker key twice (do not hang up).Note 1: The Speaker LED flashes. 27
  33. 33. HOLDING CALLS 3. Announce the call (optional).System Hold – 4. Replace the handset.With a call in progress: Using Direct Station Selection (DSS) –1. Press Hold. With a call in progress:Exclusive Hold – 1. Press the Transfer key.With a call in progress: 2. Press the programmed DSS.1. Press the Exclusive Hold key (Service Code 751:45). 3. Announce the call (optional).Note 1: To retrieve a held call, press the flashing Line 4. Replace the handset. key or ICM key (Internal calls).Note 2: Calls on System Hold can be retrieved from Note 1: If the called station is busy, replace the any multiline terminal with the held line handset to initiate a camp-on. Unanswered appearance. camp-on calls and unscreened transfers will recall to the transferring station.Note 3: After a preprogrammed time, the held call will recall to the originating station. Note 2: To return to the original party, press the flashing Line key or Conf key. Note 3: A Programmable Function Key may be 2-13 WED 5:40PM assigned for DSS. HOLD STA 12345678 InPg ExPg P/U Note 4: To transfer a call directly to a personal voice mailbox, dial 8 after dialing the stationTRANSFERRING CALLS number.Using Manual Dial – 2-13 WED 5:40PMWith a call in progress: HOLD STA 12345678 InPg ExPg P/U1. Press the Transfer key.2. Dial the station number. 28
  34. 34. CONFERENCE CALL PARK – SYSTEM To Park a call in a system orbit:1. Establish an intercom or trunk call. Note: You can Park intercom or trunk calls.2. Press the Conf Softkey or the Conference key 1. Press the Park key (Service Code 752: *04 + orbit). (Service Code 751:07).3. Dial the extension you want to add. Note: The Park key LED lights. -OR- 2. Use Paging to announce the call. 3. Press the Speaker key to hang up.Access an outside call.Note: To get the outside call, you can either press a Note: If not picked up, the call will recall you. Line key or dial a trunk/trunk group access code. -OR-4. When the called party answers, press the 1. Press the Transfer key. Conference key twice. 2. Dial #6 and the Park orbit (01~64).Note: If you cannot add additional parties to your conference, you have exceeded the system’s Note: If you hear a busy tone, the orbit is busy. Try Conference limit. another orbit.5. Repeat steps 2~4 above to add more parties. 3. Use Paging to announce the call. 4. Press the Speaker key to hang up. 2-11 MON 10:56AM TALKING TO STA 12345 Note: If not picked up, the call will recall you. Conf CONF PARK HOLD ICM DIAL Park No. Dial AnHd Dir 29
  35. 35. To pick up a Parked call: Note 1: If the unavailable extension was unanswered (not busy), the Callback goes through after1. Lift the handset. your co-worker uses their telephone for the first time.2. Press the Park key (Service Code 752: *04 + orbit). Note 2: If you have Callback Automatic Answer, you -OR- automatically place a call to the formerly busy extension when you lift the handset. If you do1. Press the Speaker key. not have Callback Automatic Answer, you must press the ringing line appearance to2. Dial *6 and the Park orbit (01~64). place the call. To cancel a Callback: 1. Press the idle Speaker key and dial 770. ANS HOLD Park No. Dial -OR- Press the Camp-On key (Service Code 751:35).STATION BUSY/NO ANSWEROPTIONSCallback 2-14 THU 3:15PMTo place a callback: CAMP-ON STA 123456781. Call an unavailable (busy or unanswered) extension.2. Dial # or press the Callback key (Service Code 751:35).3. Hang up.4. Lift the handset when the busy extension calls you back. 30
  36. 36. Message Waiting Note: If the called extension does not answer, dial 0To leave a Message Waiting: or press your Message Waiting key to automatically leave a message.1. Call a busy or unanswered extension. To cancel all your Messages Waiting: Note: This includes messages you have left for other2. Dial 0 or press the Message Waiting key (Service extensions and messages other extensions Code 751:38). have left for you.3. Hang up. 1. Press the Speaker key. 2. Dial 773. 2-14 THU 3:15PM MSG >>> STA 12345678 3. Hang up. To cancel the Messages Waiting you have left at aTo answer a Message Waiting: specific extension:Note: When you have a message, your Message Waiting LED flashes. 1. Press the Speaker key.1. Press the Speaker key and dial *0. 2. Dial 771. -OR- 3. Dial the number of the extension you do not want to have your messages. Press the MW softkey or Message Waiting key (Service Code 751:38). 4. Hang up. -OR- 2-14 THU 3:15PM 12345678 STA 12345678 Press the Cncl Softkey. MW Menu MW from STA 12345678 Call Cncl 31
  37. 37. Tone Override Department Step CallTo send off hook signals to an extension busy on a call: To make a Step Call:Note: Your extension may send off hook signals automatically. 1. Place a call to a busy Department Group member.1. Dial *. -OR- -OR- Place a call to a Department Group pilot number. 2. Dial Department Step Code (2) to call the nextDial 709. available Department Group member.2. Press the Off Hook Signaling key (Service Code 3. Repeat step 2 to call other Department Group 751:33). members.Note 1: You hear Ring Busy Tone. Voice OverNote 2: The called extension hears Call Alert To initiate a Voice Over to a busy extension: Notification. 1. Press the Voice Over key (Service Code 751:48).To answer Tone Override: -OR-1. Receive Tone Override. Dial 6.2. Press the Hold key and talk with the party. Note: You hear an alert tone and the Voice Over key flashes. You can talk to the called party after 2-14 THU 3:15PM the alert tone ends. CALLING STA 12345678 Voice MW 32
  38. 38. To respond to a Voice Over alert tone to yourextension: PREVIEW SAVED NUMBERNote: You can only respond if you have a Voice Over key. List Dir ICM Prog1. Press the Voice Over key (Service Code 751:48). Note: The stored number dials out.Note: The Voice Over key lights steadily (green) and -OR- you can talk to the interrupting party. 1. Press the Speaker key.To return to your original call: 2. Dial 715.1. Press the Voice Over key. Note 1: Save Number Dialed automatically selects aNote 1: Your Voice Over key flashes red when you are trunk from the same group as your original talking to your original call. call. Note 2: The stored number dials out.CO/PBX DIALING OPTIONS Memo DialSave Number Dialed To store a number while you are on a call:To save the outside number you just dialed (up to 24digits). 1. While on a call, press the Memo Dial key (ServiceNote: Use this feature before hanging up. Code 751:31).1. Press the Save Number Dialed key (Service Code 2. Dial the number you want to store. 751:30). 3. Press the Memo Dial key again and continue withTo redial a saved number: the conversation.1. Press an idle trunk line key.Note: This selects a specific trunk for the call.2. Press the Save Number Dialed key (Service Code 751:30). 33
  39. 39. To call a stored Memo Dial number: Repeat Redial1. Do not lift the handset. To use Repeat Redial (if the outside party you call is unavailable or busy):2. Press the Memo Dial key (Service Code 751:31). 1. Place a trunk call.3. Press the Speaker key. Note: Listen for busy tone or Ring-No Answer. -OR- 2. Press the Feature + Redial keys.Press a configured Line key. -OR-Note: The stored number dials out. Press the Repeat Redial key (Service Code 751:29). MEMO DIAL Note: The Repeat Redial key lights while you wait for the system to redial. CONF 3. Press the Speaker key to hang up.To check to see the stored Memo Dial number: Note 1: The system periodically redials the call.1. Do not lift the handset. Note 2: System programming determines the waiting2. Press the Memo Dial key (Service Code 751:31). time and the number of redial attempts. 4. Lift the handset when the called party answers.Note: The stored number displays. Note: When using trunks with answer supervision,3. Press Exit to return to the main LCD screen. the Repeat Redial feature automatically cancels.To cancel (erase) a stored Memo Dial number:1. Press the Speaker key. Line 001 00:27 Repeat Dial2. Press the Memo Dial key (Service Code 751:31). Conf Rpt Save 34
  40. 40. To cancel Repeat Redial: 1. Press the Call History key (Service Code 751:08) or press the LIST Softkey and CID.1. Press the Feature key. Note: The last addition to the list is displayed.2. Press the Redial key. 2. Press the Arrow Down Softkey to scroll through the list of numbers in memory. -OR- 3. Press the DEL Softkey to delete the entry and scrollPress the Repeat Redial key (Service Code 751:29). to the next entry. 4. The Call History key will remain on as long as 2-14 THU 3:15PM entries remain in memory. Cancel Repeat Dial List Dir ICM Prog 5. To place a call back to a number in the temporary memory list, with the number to be dialedCaller ID displayed, press a Line or the Speaker key.AnswerReceive incoming ringing or a transferred outside call: Note: The outgoing call is placed.1. Review the telephone display for the calling party’s name or number. 2-14 THU 4:32PM 123456782. Answer the call accordingly. Conf Dir ICM ProgTemporary Memory LIST MENUAn unanswered call will cause the Call History key(Service Code 751:08) to flash, indicating a new call Redial CIDhas been placed in the temporary memory. If enabledin programming, the telephone’s display will show:“Check List”. Line 001 NEC America 2142622000 Conf Dir ICM Prog 35
  41. 41. CALL PICKUP To answer a call ringing a telephone in another Pickup Group when you do not know the group number:Group Call PickupTo answer a call ringing another telephone in your 1. Pick up the handset or press the Speaker key.Pickup Group: 2. Press the Group Call Pickup key (Service Code1. Pick up the handset or press the Speaker key. 751:25).2. Press the Group Call Pickup key (Service Code -OR- 751:24). Dial 769. -OR- To answer a call ringing a telephone in another PickupDial 756 or *#. Group when you know the Group Number:Note: Service Code *# can pick up any call in the 1. Pick up the handset or press the Speaker key. group, plus any Ring Group calls. Service Code 756 cannot pick up Ring Group calls. 2. Press the Group Call Pickup key (Service Code 751:26 + group). 2-14 THU 4:32PM -OR- Call P/U STA 87654321 Conf Dial 768 and the group number (0~9 or 00~64). 2-14 THU 4:32PM Group No. 36
  42. 42. Directed Call Pickup PAGINGTo use Directed Call Pickup to intercept a call to a To make an Internal Page announcement:coworker’s extension: 1. Press the zone’s Internal Paging key [Service1. Pick up the handset or press the Speaker key. Code 751:21, 01~64 for zones (00 for All Call)].2. Dial **. -OR-3. Dial the number of extension whose call you want to 1. Press the Speaker key or lift the handset. intercept. 2. Dial 701 and the Paging Zone number (0~9 orNote: If more than one call is coming in, the system 00~64). sets the priority for which call it answers first. Note: Dialing 0 or 00 calls All Call Internal Paging. 2-14 THU 4:32PM ICM DIAL 12345678 3. Dial *1 and the Combined Paging Group code 1~8 or 0 (for Internal/External All Call). Note: The display indicates the Combined Paging as an External Page. 2-14 THU 4:20PM Note: If the Internal Page Zone is busy or if there are TALKING TO STA 12345678 no extensions in a page group, the page will be Conf announced as an External Page only. 2-14 THU 4:32PM GROUP No. 2-14 THU 4:32PM PAGE EXT GROUP 37
  43. 43. 4. Make an announcement. -OR-5. Press the Speaker key to hang up. Dial *1 and the Combined Paging Group code (1~8 or 0 for Internal/External All Call).To Page an External Zone: Note: The display indicates the Combined Paging as1. Press the External Paging key (Service Code an External Page. 751:19 for External Paging zones or 20 for External All Call Paging). Note: If the Internal Page Zone is busy or if there are no extensions in a page group, the page will be2. Make the announcement. announced as an External Page only. 3. Make the announcement. -OR- Meet Me Answer1. Press the Speaker key or pick up the handset. To join a Meet Me Internal Page: -OR- 1. Press the Speaker key or pick up the handset.2. Dial 703 and the External Paging Zone code (1~8 or 2. Dial 763 (if your extension is in the zone called). 0 for All Call). -OR- 2-14 THU 4:20PM Dial 764 and the zone number (if your extension is not ZONE in the zone called). -OR- 2-14 THU 4:20PM PAGE EXT Group Press the Meet Me Conference/Paging Pickup key (Service Code 751:23) if your extension is in the zone called. Note: You connect to the other party. 38
  44. 44. To join a Meet Me External Page: -OR-1. Press the Speaker key or pick up the handset. Press the Call Forwarding Programmable Function Key (Service Code 751:10).2. Dial 765.3. Dial the announced External Paging Zone (0~8). CF-ALLNote: You connect to the other party. 1:SET 0:CANCELBACKGROUND MUSIC 3. Dial 1 (Set) .To turn Background Music on or off: CF-ALL1. Press the Speaker key.2. Dial 725. 4. Dial the destination extension or off-premise number.3. Press the Speaker key to hang up. 5. CF-ALL 2-14 THU 4:20PM 92142622000 B.G.M. ON 6. Press the Speaker key or hang up.CALL FORWARDING Note: Your Call Forwarding ProgrammableAll Calls (CF/A) Function Key lights.To set Call Forward – Immediate at a forwarding To cancel Call Forward – Immediate at a forwardingstation: station:1. Pick up the handset or press the Speaker key. 1. Pick up the handset or press the Speaker key.2. Dial the Call Forward – Immediate Service Code 2. Dial the Call Forward – Immediate Service Code (default: 741). (default: 741). 39
  45. 45. -OR- 4. Dial the destination extension or off-premise number. Press the Call Forwarding Programmable Function Key (Service Code 751:10). 5. Press the Speaker key or hang up.3. Dial 0. To cancel Call Forward – Busy/No Answer at a forwarding station:4. Press the Speaker key or hang up. 1. Pick up the handset or press the Speaker key.Note: Your Call Forwarding Programmable 2. Dial the Call Forward – Busy/No Answer Service Function Key goes off. Code (default: 744).Call Forwarding Busy/No Answer (B/NA) -OR-To set Call Forward – Busy/No Answer at a forwardingstation: Press the Call Forwarding Programmable Function Key (Service Code 751:13).1. Pick up the handset or press the Speaker key. 3. Dial 0 (Cancel).2. Dial the Call Forward – Busy/No Answer Service Code (default: 744). 4. Press the Speaker key or hang up. -OR- To set Call Forward – Both Ring at a forwarding station: Press the Call Forwarding Programmable 1. Pick up the handset or press the Speaker key. Function Key (Service Code 751:13). 2. Dial the Call Forward – Both Ring Service Code CF-BNA (default: 745). 1:SET 0:CANCEL -OR- Press the Call Forwarding Programmable CF-BNA Function Key (Service Code 751:14). 12345678 3. Dial 1 (Set).3. Dial 1 (Set). 4. Dial the destination extension number. 40
  46. 46. 3. Use VOL UP or VOL DOWN keys to scroll through CF-Both Ring the messages. 12345678 4. For messages 1~8 and 10, enter digits to append the message, if needed.To cancel Call Forward – Both Ring at a forwardingstation: Note: You can append messages 1~8 and 10 with digits (e.g. the time when you get back). You1. Pick up the handset or press the Speaker key. enter the time in 24-hour format.2. Dial the Call Forward – Both Ring Service Code No. Message Change “#” to: (default: 745). Time (when meeting is 1 IN MEETING UNTIL ##:## done) -OR- Room name or 2 MEETING ROOM - ####### extension Press the Call Forwarding Programmable 3 COME BACK ##:## Time (when returning) Function Key (Service Code 751:14). 4 PLEASE CALL ########### 11 digits (Tel. No.)3. Dial 0 (Cancel). 5 BUSY CALL AFTER ##:## Time (when returning) 6 OUT FOR LUNCH BACK ##:## Time (when returning)4. Press the Speaker key or hang up. 7 BUSINESS TRIP BACK ##:## Date (when returning) 10 digits (whereSELECTABLE DISPLAY 8 BUSINESS TRIP ########## reached)MESSAGING 9 GONE FOR THE DAYTo select a message: 10 ON VACATION UNTIL ##:## Date (when returning) 11~20 MESSAGE 11~201. Press the Speaker key. 5. Press Speaker to hang up.2. Press the Text Message key (Service Code 751:18 + 01~20). Note: Intercom calls to extensions with Selectable Display Messaging set will receive a DND IN MEETING UNTIL 08:48 signal and receive the display message on STA 12345678 their telephone’s display instead of ringing List Dir ICM Prog the display. 41

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