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The Dark Side - Sept 2011

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  • 1. Dark side.tv DIRECTOR DESIGNATE (x2) SEPTEMBER 2011ww 45k + Bonus + 10% Equity Nr. Heathrow w. the The Opportunity of 2011 Page 18 for Details Sometimes it’s hard to keep up with everything ........ Inside this issue: Be a VIDEO Star! Is AWR Evil? Business Blast Offs! Start Your Own Business Time to Sell Up? July July BLAST OFF! BLAST OFF!SHOPFITTERS IN THE SOUTH 2011 2011 R N RENEWABLE ENERGIES ? New Business using highly With two years of specialist skilled European Labour to service a buoyant Retail & Construction E renewable experience, this new TEMP based business will be Sector in the SE of England. Highly X exploiting the explosion in demand U experienced duo at the helm. for key staff within the North For more info, contact: T West. Big fees but hard work! For more info, contact: clare@supportservicesgroup.tv clare@supportservicesgroup.tv
  • 2. w SG ? SUPPORT SERVICES GROUP? S ho Never heard of them! Just in case you are wondering who Our Business Launch process is they actually make placements, there Support Services Group (aka SSG) FREE & there are no fixed costs is no cost for the support provided by is and what we do, perhaps I can for our ON-GOING SUPPORT SSG once the business has been provide a quick & painless facility. We hope to make our launched. overview? money (as they say) by charging a percentage of the billings of the The business is 100% owned by the We are a firm of Recruitment business once it is up & running. Recruiter and SSG exists to provide Business Incubators. Our job is to services, advice and support (which identify Budding Entrepreneurs So, the good news for our really means that all decisions are from within the Recruitment Entrepreneurial Recruiters is yours and you do not have to listen to Industry who may want to start that they can have a business what SSG says if you don’t want to...). their own Recruitment Company & launched without the need for then provide a ‘Business Launch’ any investment, loans or other & ‘On-Going Support’ facility. weird caveats. In addition, unless The Launch Process: On-Going Support: Legal & Compliance Recruitment Creative Back Office Password Allocations Business Growth Accounting Templates. Retain at least 70% of all Revenues Since 2003, we have launched There are no catches, no But it is fun and potentially hugely over 130 new Recruitment hidden charges and no rewarding. If you want to find out more, Businesses in a myriad of Perm’ & restrictions. Equally, there is no please have a browse through our web Temp’ markets. We have detailed easy ride either! For our site (see the ‘Home Page’ screen shot and expert knowledge in almost all Recruiter partners, the process above!) and then perhaps give me a call recruitment markets and have is hard work, challenging and for the traditional ‘Confidential Chat’. enjoyed tremendous success in relies upon their Recruitment helping Recruiter Entrepreneurs Expertise. It isn’t easy and every David Jones make the transition from Employee business that we have launched 01442 200 944 to Business Owner. will tell you that. david@supportservicesgroup.tv Sept NOW 2011? 2011! BLAST OFF! BLAST OFF! ? WHY ISN’T THIS YOU? COULD THIS BE YOU? Will you ever decide How depressing is the the time is right to phrase ‘What if?’ stop making could – Are you really going money for someone to let that apply to else and have a little faith in your own you you? Surely you can do better than ability? Maybe be that? Come on! now is the time? Take the leap. next? For more info, contact: For more info, contact: clare@supportservicesgroup.tv clare@supportservicesgroup.tv2
  • 3. EDITOR’S NOTE ww w. the Dark side.tv 16Welcome to ‘The Dark Side’ (aka TDS) – a publicationaimed solely at Recruiters who are either alreadyrecruitment Business Owners OR those Recruiters Who’swho might like to one day become recruitmentBusiness Owners. AfraidWe are nothing to do with ‘big businesses’ orCorporate Recruitment Companies. In fact, we donot want to exist for any demographic other than of theOwners of small Recruitment ventures OR potentialOwners of small Recruitment ventures!We ought to be interesting to any Recruiterstriving to build a Company. We also ought to behelpful to any Recruiter hoping to escape AWR?‘employment’ & ‘do their own thing’. Clare looks at AWRTDS is a free production highlighting services, issues,problems and solutions relating to the set-up &operation of independent Recruitment Businesseswithin the UK. TDS is generated via a Recruitment Regular StuffIncubation & Support venture known as ‘SSG’(www.SupportServicesGroup.tv). 5 I.T. MattersWe are hopeful that TDS will supplement the 8 Let’s Get Trained! M Moreinformation & services available via ‘SSG’ & providetangibly useful ideas to any Recruiter who has either 8 Business Recruiters in a Baralready turned to ‘the dark side’ and set up their own Launchesrecruitment company or any Recruiter thinking that 9 Credit Controlthey might like to own their own business.TDS is complied by successful Recruitment 12 Voice of Vikki 4 Health SectorEntrepreneurs drawing heavily on the experiences 13 Interesting Facts 11 N. East Commercial(good and bad!) of over 130 businesses launched bySSG since 2003. In addition, we will continue to 14 Frustration!! 14 Sunny Devon Temp’cajole, encourage and pester ‘Industry Experts’(as we have told to label our contributors!) to provide 15 Busy Month 14 Oil & Gas Up Northpractical advice about how small, independentRecruiters can compete with the big boys of the 16 Serious Stuff 14 S & M in W. MidlandsCorporate World. Other StuffSo, all we ask is that you ‘give it a go’ & have a lookthrough our first attempt? Of course we want you to Featuresenjoy your read but more important to us is the hope 4 Belly Laughthat the information might actually be useful! 9 Comfort Food 4 Be a Video StarIt would be great to hear from you with any ideas orthoughts which you may have. We can only get better 17 Help Needed at SSG 6 Survey Resultswith your help – tell us what works and what doesn’tand we will try to adapt. 18 Worth a Read? 10 Feeling Isolated?For more information, please do not hesitate to get 18 Point the Finger 12 Pay Less Taxin touch. Thank you. info@the-darkside.tv 15 Time to Sell Up? 1. All the contents of The Dark Side are only for general information and/or use. Such contents do not constitute advice and should not be relied upon in making (or refraining from making) any decision. Any specific advice or replies to queries in any part of the publication is/are the personal opinion of such experts/consultants/persons. 2. The information in The Dark Side is provided on an "AS IS" basis, and all warranties, expressed or implied of any kind, regarding any matter pertaining to any information, advice or replies are disclaimed and excluded. 3. The Dark Side and its associates shall not be liable, at any time for damages including, without limitation, damages for loss of any kind(but excluding personal injury or death caused by negligence) arising in contract, tort or otherwise from the use of or inability to use the publication, or any of its contents, or from any action taken (or refrained from being taken) as a result of using the publication or any such contents or use of information contained in the publication. 4. No representations, warranties, or guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability, or applicability of the information to a particular situation. 5. Certain references in the publication refer to third parties over whom The Dark Side has no control or connection, business or otherwise. Material Submitted by Others Some sections in The Dark Side contain materials submitted by users. The Dark Side accepts no responsibility for the content, accuracy, and conformity to applicable laws of such material, and any views or opinions expressed by such third parties are those of the author alone, and do not necessarily reflect the views or opinions of the owners or publishers of the Dark Side. Effect of these Terms These terms constitute the sole basis on which the Dark Side is published and made available and supersede and replace all prior or contemporaneous understandings or agreements, written or oral, or any implied terms which might otherwise apply. 3
  • 4. Something New Get your business into the Movie Business from £2.74 (plus a family bag of Revels) It takes more than a Company web Site and a splattering of Internet Job Adverts to promote your Recruitment Business these days! The central VIDEO presentation is typically ‘top & tailed’ by movie clips and Increasingly, the competition out there music to generate a really impressive is turning to Video to attract new Clients advert for the business. and Candidates. You Tube, Plug In’s, stand alone videos – they seem to be all Chris views this offering more as a the rage. service to any existing SSG Clients than a revenue earner! Quite how he arrived at SSG has recently created an impressive £2.74 per video is a mystery, but facility at our Hertfordshire office which knowing Chris and his sweet tooth (or is designed to create high calibre VIDEO two) the family bag of Revels Presentations for small, independent requirement is less difficult to explain. Recruitment Companies. This product is also available to any “We can design, record, edit and upload ‘Having said that, we understand from independent Recruitment Business and to your web site a promotional video for personal experience that anyone new to is great value (typically around your business” – confirms Chris Ion of this idea will need help, guidance and £150-£200 ‘all-in’). If you want to find out SSG – “It is really quite easy and not support to get the job done – it can be more, just get in touch for an initial chat. something to get worried about”. quite a daunting prospect for any Recruiter, but we are here to help’ Chris and his team are have put in place all of the technology required to produce these 3-4 minute masterpieces & really just need any would-be Video Stars to do a little preparation work and then arrive at SSG’s Dower House head-office ready to read their chris@supportservicesgroup.tv pre-prepared script from the autocue! T: 01442 200 941 May BLAST OFF! 2011 GIVE US A BELLY LAUGH! Great new business launched by two £50 We’re always looking for funny jokes to feature in the Recruiters with key experience in The Dark Side, so if you have any vaguely Recruiting European amusing quips about Recruitment Labour to work within the UK Health Sector. Consultants or the Recruitment world in Lots of paperwork but stacks of potential general we’d love to hear them. £50 for this Home We’ll give £50 for each joke we Counties team! publish and also a mystery gift (oooooh!). For more info, contact: So come on, give us a laugh! clare@supportservicesgroup.tv jokes@the-darkside.tv4
  • 5. Chris’s IT MattersHow to NOT be a Donut! ’t Be a Donut on !Backup you Donut! DHow many times have you heardSOMEONE (it could be You!) say “Mycomputer’s crashed, I don’t have the data D oi y!... I’m screwed” (or words to that effect!). t R eg ularlSo many times we rely on our PC just Email Files are a bit trickier to find – it“working” – until that f/hateful day when would be worth getting an ITit “doesn’t”! professional to locate all these for you as the location changes between differentIf you take regular backups you can sit versions of Outlook / Outlook Express etc. What to Back Up (Online solution):there a bit smug with yourself. The rest of You may choose to create shortcuts onthis article probably isn’t for you. your desktop to each of the main folders You will select the relevant files / folders so you just have to open the shortcut and in the software before it runs. It will thenIf you don’t know what a backup is / don’t drag and drop your files onto your automatically collate the data, compressdo it regularly, are unsure of what to chosen backup device. it and then pipe it up to the online server.backup then read on...... Highly recommended if you aren’t very The idea of doing it this way is to take good at regular file copying. Also highlyWhat is it?: your essential data, uncompressed as a recommended where you have an office straight “copy” that can always be copied full of donuts and want a central backup.Taking a copy of your essential data in back.case of a blown up machine (or just Drawbacks:losing it or it being stolen) This is the most reliable form of data backup SO LONG AS YOU’RE NOT A Requires all machines to be backedEquipment Required: DONUT AND DO IT REGULARLY! up to be left switched on (perfect for servers but less so laptops)USB “Flash” Memory Stick OR External Drawbacks: Data is compressed so you willHDD OR Online Backup Service. have to have the softwareMinimum 8Gb to allow multiple backups. Requires manual copying at re-installed to be able to retrieve pre-defined intervals your data as and when necessary.What to Backup (using local drives / Storage requirement is higher Cost – you will pay an annual feesticks): than Online solutions as it is dependent on how much data “uncompressed”. storage you need (compressedThe main things here are your email data data, bear in mind that 1000 Wordfiles and documents. If you’re a good and Automated “Online” Backup: CV’s will probably compress toefficient worker you will no doubt use the about 25% of their original size).“default” locations for all your documents This is where you install a piece ofso they will be easy to find (My software from an online backup providerDocuments, My Music, My Pictures, My (such as www.depositit.co.uk) and it If you need any help with finding yourVideos). If like me you have your hard automatically runs the software at a files etc. I would highly recommenddrive split into partitions and you use a pre-determined interval, compresses it contacting an IT professional – things likemixture of locations then you will need to and spurts it onto an online server for those email addresses that automaticallyfind these each time you want to backup. off-site storage. come up when you start typing an address are stored in a file which can be Be a Donu NOT by YOURSELF.... n’t backed up and restored as and when WORK for YOURSELF.... o t! necessary! D www. chris@supportservicesgroup.tv support services group. Did you know?....... tv 8,000 Recruiters receive this D y! ........... oi t R e g ularl 5
  • 6. Our Survey Results Should Interest Rates & Inflation really matter to Entrepreneurial Recruiters? Everything is rosy in the UK economy - Business Investment Everywhere we look, we find conflicting opinion – read any set is rising whilst Public Borrowing is down & GDP (Gross of Daily Newspapers and you will see that whilst one article Domestic product) is up. Interest Rates remain rooted at a predicts the end of the World, the other is comfortable that the historic all time low and unemployment seems to be worst is over. beginning to shift. That’s all good and as Recruiters we are all very happy to hear that. So, perhaps we ought to rely purely on some comforting facts? Nothing is rosy in the UK economy – despite the lowest SSG Client Placement Revenues are 27% higher in the interest rates in history, the rate of inflation continues to rise opening six months of 2011 than in the corresponding and bank lending has stagnated since the crisis of 2008. House period of 2010. prices are forecast to double-dip and the European Economy is The economic crisis of 2009 precipitated just a 15% under siege from cheap imports coming from India, China and decrease in Placement Revenues compared with 2008, the rest of the emerging markets. All terrible news and as suggesting small Recruitment Businesses remain more Recruiters we are all very unhappy about that. agile and able to cope with changes in the market. All very confusing for owners of independent Recruitment Applications to start a new Recruitment Business with Businesses. our help are at Record levels. Business Failures are at their lowest level for 5 years. What is actually happening to the UK Recruitment Market & more specifically, what does it all mean to owners of small, INDEX Fig. 1 independent Recruitment businesses? SSG Client Revenues With unparalleled access to the thoughts and opinions of Entrepreneurial Recruiters, we decided to ask Recruiters 100 Business working in the UK market in the past couple for years what is Applications happening & what really matters to their businesses. Their views were unsurprisingly very interesting! 2007 2008 2009 2010 NOW As an example, 66% of our survey of Recruitment Business Owners do not feel that interest rates are of any real concern to their independent business. The cost of Job Board access Having said all of that, 47% of our survey complained of and the lack of lending from the Banks are both certainly more increased competition leading to pressure from end clients important. to lower fees (particularly margins on Temp’s). Another 60% saw the lack of good calibre Candidates as a more significant issue than any perceived lack of Vacancies. Almost two thirds of all respondents to our survey felt positive about their ‘It doesn’t really bother me what the particular Recruitment market and almost no one felt interest rates are – the Bank won’t adversely affected by the National News. lend my business money anyway’ As ever, the picture is not really conclusive but the way to deal with the uncertainty would appear as clear as ever: Another 72% of our respondents felt that things were ‘much better’ than 6 months ago but confusingly of that demographic only 45% felt that they would recruit a Recruiter in the next 12 months. ‘Paddle your own canoe – no one can affect your business unless you ‘I am finding placements easier to allow it. No one can make your make but still don’t feel confident revenues grow unless you decide to to recruit staff for my business’. work harder, smarter and better’6
  • 7. In other words, what makes a small Recruitment businesssucceed is not really much to do with the broader economic LINKED INconditions BUT what can cause a Recruiter to give up might be Fig. 2more to do with rumour, doubt and individual weakness. Thepotential for failure is always alive within a poor Recruiter weare told, but it seems that the smoking gun of a troubledeconomy doesn’t make a Recruiter fail, their reaction to theeveryday stress of working in a tough industry does.Perhaps the best advice for those Recruiters owning a smallbusiness in these difficult times comes directly from thoseRecruiters owning a small business in these difficult times! Just make a placement – forget strategy, forecasts and trends, just identify vacancies and generate 8% Very Comfortable candidate interest. 12% Unaware Sit at your desk. Ignore the temptation to go away to 80% Anxious ‘collect your thoughts’, just keep working. Value your service – if you start to offer discounts you will start to diminish your self-worth. Ignore the negatives – miserable Recruiters are miserable even in a boom. Low Interest Rates, increased liquidity, high unemployment, ABC – Always Be Closing. Get the deal done. increasing inflation – none of these indicators seem to affect a good Recruiter. A good Recruiter will still make their calls, still Just 11% of our survey participants admitted to feeling that talk to their candidates, still listen to their clients and still make starting their own business was a mistake but 4 times that money. numbers confessed to sleepless nights during the last 12 For every 7% of our Recruiters who felt that nothing was months. Our most unconventional advice for dealing with getting better another 74% felt in control of their own destiny. stress came from a chocolate eating alcoholic with a propensity to place bets on events of which he had no Recruiters who start their own business do so for many reasons understanding.... interesting! (autonomy, money and flexibility to name the obvious) but very few fail in that business without acknowledging that they The traditional methods of coping with stress remain popular could have worked harder. Good times or bad, the key to and of course involve time management, consistency, regular success remains distant from Government Policy and broad exercise and the recoding of all positive moments throughout economic indicators. the day: Whilst ‘Corporate Business’ will always remain vulnerable to international conditions and on the accepted axiom that trouble flows downhill, surely small Recruitment Businesses ‘I write down everything that is will suffer too? good in a note book and flick It seems not. through it when I start to doubt Low overheads, minimal fixed costs, flexibility, business agility myself – don’t laugh! Try it!’ & hard work continue to make owning an independent Recruitment Business attractive to increasing numbers. 85% of those asked confirm that starting their own business was the right thing to do. It was equally no surprise to hear that more than 80% of our sample survey were worried that they knew very little of A FINAL THOUGHT Linked In and another 72% felt that response from the traditional job boards was becoming even harder than ever to Our survey strongly suggested that many Recruiters are sift through – suggesting that although applications per increasingly concerned by their inability to comfortably grasp vacancy is a great headline for the big job boards, it isn’t Social Media (Linked In especially). anywhere near what we Recruiters actually want. (see Fig. 2) Traditional anxieties over credit control, payment terms and vacancy numbers seem to have been superseded by a general It would seem obvious that a booming economy can make doubt of how to source fresh candidates from media other things seem easier in the short term. The more vacancies than job boards? Is this true for you too? which exist the better (I guess?) but it is also very clear that for owners of small Recruitment businesses the wider economic If so, please let us know (info@The-DarkSide.tv) Perhaps we indicators are not always relevant. can identify a Guru to help us out? 7
  • 8. Mike’s Training Corner F F O R W H O M O M W Recruitment F H O M R W Training? H A T My name is Mike Walmsley and I am I soon began working with some of SSG’s Mike Walmsley arguably the UK’s leading Recruitment Clients and both David & I immediately Trainer. I have been lucky enough to be felt that it would be great to formalise an involved with some of the most offering for all of the budding innovative and successful Recruitment entrepreneurs working with SSG. Businesses in the World – from my early 2 Recruiters days as one of the original ‘Super Biller’ It wasn’t long before we looked at how Walk into Recruiters through to the present day, I fledgling Recruitment Businesses could have worked with literally hundreds of afford to engage with the range of a Bar........ the UK’s top Recruitment Businesses and Training & Support facilities available Recruitment Entrepreneurs. from my organisation. A recruitment consultant asks a A particular passion of mine has always David was clear that his Client ventures judge to let him off jury service. been helping to nurture & evolve the could not be expected to meet the cost Judge, ‘But surely your firm can core skills of budding entrepreneurs as of the value we could bring to these manage without you for a few they migrate from employee to business young businesses. Pretty soon, David & I weeks?’ The man replies, ‘Certainly. owner & then on towards fledgling created a Three Tier Training Programme They can manage without me employer. There is an energy and which would be free to all SSG Clients. altogether - and I don’t want them excitement surrounding that challenge to find out.’ which is unique and the transition Real value from Recruitment Training can required to complete that journey is an only come from true engagement and in immense challenge – even for the most taking away the cost of such training we The recruitment consultant asked competent of Recruiters. both knew that there was a significant me ‘What do you think of voluntary benefit to be had by all SSG Clients. work? ’ I said ‘I wouldn‘t do it if you In 2006 I became aware of Support paid me.’ In turn, I understand that SSG truly Services Group (aka SSG) by way of a believe that in adding value to their happy accident – my 6 year old son Clients (through training, job board began playing football in the same team access & all sorts of other facilities) their Q: How can you tell when a as the son of David Jones, the owner of Clients will grow, in turn generating Recruitment Consultant is lying? SSG. It was obvious that we both vaguely revenues & becoming more secure A: His lips are moving. knew of one another and then of course Clients. the incestuous nature of Recruitment led us to start chatting about this & that. So, nearly 5 years on and here we are! Employee of the Month is a good I want to outline what is available and to example of how someone can be encourage all of you to look closely at both a winner and a loser at the Daily, weekly & monthly how www.MikeWalmsley.com can help same time. you and your business develop. We are Programmes! talking about a real competitive edge – a set of commercial tools to help you to be How do you get a Recruitment the best Recruiter and the best business Consultant on the roof? owner that you can be. Tell him drinks are on the house. Keep informed & Keep Learning. Did you know?....... Submit a joke and if we £50 publish it .........£50! 8,000 Recruiters receive this.... Available to you & your and all need banking, staff – for free! software & “other stuff” jokes@the-darkside.tv8
  • 9. Credit control !Easing the pain! Tier 1 - 24/7 ACCESS TO A DVD LIBRARYWe all know how frustrating and disheartening An entire range of recruitment training I know that training can help (and willit is to have invoices overdue for payment. DVDs which offer an easy & affordable help) any Recruiter achieve moreWhether dealing with small companies where solution to your everyday training needs. impressive results. Training for businessthe problem may lay with their lack of cashflow or large companies whose Finance They offer the viewer the opportunity to owners is equally crucial to ensure thatdepartments are controlled by strict policy and watch me presenting expert knowledge, you (& any staff which you may have)procedures, the problem of securing payment skills and advice - over and over again, always know ‘what is happening outis down to a conflict of your terms of business whether at home or in the office. there’. I also know that there is a key issueagainst those of your client. In addition, you can keep coming back to for all start-up businesses in how to deal it as often as you need to, without any with Isolation (an area clearly addressed problems. It is all on-line and available to within this issue of The-DarkSide) & Don’t let Debt you and your business – for free! engagement with an established weigh you down! Support Company and a high calibre Tier 2 - REGULAR LIVE Training Professional will certainly ease WEBINARS this concern.I would like to draw your attention to a coupleof points which may help and apologise in Every two weeks, SSG will facilitate freeadvance if you already follow this line. access to a 30 minute live and interactive 1) When placing a candidate or contractor session via your PC, with you sat at your So, if you are already a client of SSG’s, with a new client, it is in your interest to desk communicating with me and other please ensure that you make the most of agree realistic payment terms with your like minded Recruiters. Each session the free training facilities available. If you contact. They may be happy to promise your invoice will be paid within 7 or 14 comes complete with a workbook, are not yet a client or just want to see days, but their accounts department may copies of the session slides, an action what we could bring to you, wither visit have a set in stone policy that all invoices plan & it is all part of the SSG offering (for our web site (www.MikeWalmsley.com) are paid on 30 or even 60 days. free!). or get in touch with SSG. 2) Larger companies have a Purchasing Department and in order for your invoice Tier 3 - LIVE TRAINING to be paid, you will need to be on their preferred suppliers list to avoid any EVENTS DON’T FORGET: unnecessary delays. Please check with This involves two full days of live training, your client contact and obtain the presented by me each month in central If there are any specific areas where you necessary form to complete. London. Your invitation to attend is part feel you might want help or support, whyA purchase order number may also be of the SSG programme of support and not suggest to SSG some ideas for liverequired and should be quoted on the invoice. although spaces are necessarily limited Webinars?Please confirm with your client contact that ifthis is the case, that a purchase order has been (so please book in advance with SSG), theraised and for them to e-mail you a copy. This content and depth of the training will It could be that you are not alone incan be attached to the invoice to help speed leave you excited and motivated to do wanting support and the best way to getalong payment. more, earn more and enjoy your business a consensus is to start one! Please emailIf all of the above has been adhered to and you even more. As with the other elements of your ideas / questions through tostill find yourself chanting Bob Geldof’s ‘give SSG support, your attendance is free! Mike-at-SSG@The-DarkSide.tvus the money mantra, Darren, Vikki andmyself are always here to chase youroutstanding invoices and offer advice onfurther action when all else seems to have Support Support Services Servicesfailed. Group Group Fancy a chat about any aspect of Credit Control? Just give me a call (Gillian Miles) on 01442 200 965 MEGA chip Cookies : The How: The What: Preheat the oven to 190C / 375F/Gas Mark 5. Line 2-3 baking 225 g butter, softened trays with baking paper 140 g caster sugar Put the butter and sugar into a bowl and mix well with a spoon, 1 egg YOLK , lightly beaten then beat in the egg yolk and vanilla extract. Sift together the 2 tsp vanilla extract flour, cocoa powder and salt into the mixture, add both kinds of 225 g plain flour chocolate chips and stir until throughlly combined. 55 g cocoa powder Make 12 balls of the mixture, put them onto the prepared pinch of salt baking trays, spaced well apart, and flatten slightly. Press the 85 g milk chocolate chips pieces of chocolate into the cookies. 85 g white chocolate chips Bake in the preheated oven for 12-15 minutes, leave to cool, 115 g plain chocolate , roughly chopped then enjoy ! Pop’s Pantry Comfort Food for Fed-up Recruiters 9
  • 10. Thought for the Day We all feel Isolated & we all seek Routine. Apparently. How Budding Entrepreneurs cope with the Twin Evils! It doesn’t matter who you are, we believe that learning to overcome the inevitable Success creates success – feelings of isolation will represent one of 65% of all SSG ‘failures’ just be good at some- the biggest challenges that you will ever cited Isolation as the face when running your own show. critical factor in their thing! From one-man band to thriving demise. independent, the buck always stops with you and you will always be the architect of your success or of your failure. There is Many of our Clients understandably To generate routine placement revenues no getting away from that one & the seek comparison – ‘How are we doing?’, requires...... routine. To routinely fail to hit sooner that fact is accepted, the quicker ‘Do other ventures feel that?’ and ‘Who targets & goals can usually be traced to a any of us will start to ‘get better’ (or else has that problem?’ lack of.... routine. All so simple and yet for luckier!). The nature of what we do at SSG the majority of us, routine is a very It is also very difficult to adopt a new difficult concept to turn into a working fortunately brings together a community routine, especially when working from reality. of Recruiters breaking the mould and all home. Routine is key – we all need to sort trying very hard to create something out of know what we are doing and when, How many of us work really hard for a few of nothing, to generate a business from especially in the early days and days and then get knocked off course by an idea – it is stressful, challenging and especially when working from home. some daft event, or disappointment or almost always harder than one imagined that it might be. domestic upset? How many budding entrepreneurs find themselves far too It is very rare that any budding Routines generate money aware of what TV shows play out at 9am entrepreneur with whom we work finds – not inspiration! in the morning? How many times do you the process of launching and then wonder if you really ‘have it’ in you to running a recruitment business easier drive a business forward? than they thought it would be. Clients are Home is a lovely warm place. Home is never as loyal as one would hope and where you watch TV, play with the So, what can you do? How can you face candidates are always harder to find children, tidy up, wash your clothes, up to the twin horrors of isolation and than they used to be. Fees are squeezed, unload the shopping, entertain your routine? Is there a common strategy clients are often late in paying and costs friends & where you often just ‘Chill out’. adopted by successful business owners? always seem to be higher than forecast. So how come one day ‘Home’ suddenly needed to become something 1. NO EXCUSES: Nevertheless, although as new business completely different – something more owners we all face a myriad of problems formal, something more routine? Nothing can get in your way. You are an and anxieties when we launch a new absolute beast of the recruitment venture, our research at SSG consistently To lack routine and also become industry! You cannot be diverted from highlights two major issues for the successful, you will need to be achieving your daily goal – whatever that majority of fledgling business owners: extraordinary, exceptional in fact. To lack might be. What you say will happen, will routine is to create such pressure for happen. What you say you will do, you • Isolation & yourself that you will need to be will do. What targets you set, you hit. • Routine. super-human to remain routinely successful. Pretend to be unstoppable. Imagine that Anyone who has launched a business you are Gordon Gekko out of the movie with our help will probably remember 8,000 Recruiters.... Wall Street (‘Go to work Budd Fox’ / being quizzed on how they might feel ‘Money never sleeps’) or better still think when working all alone at home on a wet Plus EVERY Visitor to of yourself as Ari Gold, the manic, driven, Wednesday afternoon, when all of your determined and hugely successful ‘LA ex-colleagues are laughing and joking www.supportservicesgroup.tv Agent’ from the TV comedy Entourage! about the latest episode of some or other Ask yourself - What would Ari or Gordon BBC 2 comedy. say?10
  • 11. Did you know?....... d attention and care when dealing with the public, with clients and with your family. Be proud that you have remained in control of your emotions when so many others fail. Offer someone something that tells the Cosmos that you have class. Act like a dog and you will be treated as such. Act like a professional and the £ will this space is for sale! roll in – ‘maybe not today, maybe not tomorrow, but soon and for the rest of your life’ (Quick Quiz: Which 1950’s film does that line come from?). Be cynical enough to know that being2. SEEK EARLY MORNING SUCCESS: polite will disarm even the most severe Feeling a little tense? Apparently, working alone can critic and more often than not act as aCan’t face the day? Believe that you have catalyst for something good. Go on; givenothing good to focus on, that you would make you a little Crazy? it try (please...).rather just flake out for the day? Whatever you decide to do, just do it Ok – I accept that even if you follow all ofOk – well why not take the rest of the day (even for a little while) so that you can this advice to the very letter, you will stilloff IF you work hard for just 1 hour first categorically know that despite it being a have bad days. You will still feel lonelything in the morning? difficult day, you did something right – and doubt will creep into your working something that you didn’t have to do - day. BUT, I also believe that in adoptingIf you are dropping the kids off at school, something that you could have ignored. these simple routines, you will feelgive yourself the option of sitting around It will make you feel better and you will connected – part of the widerdoing nothing for the rest of the day IF ‘do better’ I promise. community of Recruiters all trying to beyou work like a crazy person for just 60 the best that they can be.minutes - from the very second you walk 4. ALWAYS HAVE OTHER PROJECTS:back in to the house. Truth is, if you hit WANT TO HELP?the ‘phone for 60 minutes or write 3 solid Recruitment is your ‘bread & butter’ and Finally, perhaps that one good thing thatjob postings in an hour or if you simply how you make your living, pay your you can do today could be offering yourlock yourself into the study for 1 hour, mortgage and feed your family BUT it thoughts and ideas to your fellowyou will probably go on to have a good ought not to be the only thing that budding entrepreneur?day. Try it – it works! defines you (at this present time, right now, today or this minute!). What helps you get through the tough3. DO JUST ONE GOOD THING: days? How do you cope with the Do you know why successful recruiters isolation? What routine do you follow?Rubbish day? Nothing going right? have neat gardens, well decoratedNothing to show for a full day of effort? If homes and look fit and healthy? It is Please get in touch and we will publishyou start to feel that you day is heading because they reward & challenge the best ideas in subsequent issues ofdown the tube, plan to end it a little themselves with ‘other projects’. They The Dark Side. Perhaps we can start toearlier than normal and follow this recognise that the only colour is not create a reservoir of ideas and goodwilladvice. Do one good thing. orange or blue or even green.... They for everyone? know that success is highly contagious –Stop what you are doing 30 minutes that it is hard to be focussed on Good-idea@The-DarkSide.tvearlier than planned and do just one something and for that focus not tothing that you know is good, even permeate into other aspects of their lives. ! OFFthough you do not need to do it today, Apriltomorrow or even this month. T 2011 LAS Be good at Work and you will become ’ good at other things. Be good at other rm B PeYou might send a few emails to Clients things and you will become good at al cithanking them for looking at your Work. er mcandidates (even if the candidates didn’t m Coget the interview). You might telephone a One man band 5. BE REALLY POLITE ALL OF THE TIME: starts a Commercialcouple of guys that you placed just to ask Business in thethem how they are getting on in their Buck the trend. Send out a positive North East focusing onnew job. You might create a spreadsheet message to the World that you are not Perm salaries between 20 & 30k.of your own KPI’s (number of interviews, beaten. Be extra nice when candidates Hard graft but regular fees to be had!offers, rejections etc). Perhaps you will are rude. Make yourself immune to the For more info, contact:just return a few calls to really marginal pressure and doubt through 100% clare@supportservicesgroup.tvcallers? 11
  • 12. The Voice of Vikki ACCOUNTS Made mple! & a tiny bit Right, let’s talk VAT. Now, don’t groan! VAT plays a very important role in your accounts each and Si This period is almost always a quarterly thing (i.e. you have to complete and submit a quarterly return 4 times a year). every month of the (business) year. It’s Each VAT Return you submit insists that crucial! you cough up the money to cover any money owed by the end of the month You all know that VAT is Value Added Tax following that quarter (e.g. for a quarterly and is imposed by the Government to return covering the period 1st February – raise yet more money to subsidise 30th April, you will need to send the inefficiency and waste within the return to the HMRC along with any cash hallowed Halls of Westminster! Once registered for VAT you will be issued owed by 31st May). a VAT Certificate which will give you your If you own a business with an annual Registration Number, - which you must Incidentally, VAT is set at different rates turnover of more than £73,000 (which is always keep safe. The VAT man will not depending on the goods or services really the total value of your placements), answer any queries unless you quote being provided & currently there are 3 then you HAVE to be VAT Registered. your number. rates being used. The rate you need to What this really means is that once you know about is known as the Standard are ‘VAT Registered’, you become an Rate – which is 20%. In other words, unpaid Tax Collector on behalf of HMRC. whenever you raise an invoice for a placement, what you really charge your Even if your turnover is less than the FACT! client is the placement + 20% on top magic £73,000 p.a., you MAY register for (which they will probably ‘claim back’ VAT. Either way, the simple truth is that if If your turnover is anyway). you are in business then you OUGHT to more than £73,000 p.a. register for VAT. You MUST be Interestingly (!), VAT on your Sales (i.e. the placements) is known as Output Tax (this This is because once registered, you can VAT registered is really the VAT that you are ‘collecting’) reclaim the VAT on your Purchases. These whilst VAT on your Purchases is known as purchase amounts (money that you have Input Tax (which is really the VAT that you spent) will then be offset against the VAT find yourself paying out). that you collect on your placements. The You will also be given something called net effect is that you will reduce your VAT an ‘Effective Date’ – which is really the Just as interestingly (now concentrate on bill (which is really VAT Collected against date from which you can start charging & this bit please), if your Output (VAT VAT Spent). Being registered for VAT will reclaiming Vat. collected) Tax on your Sales (placements) also reassure your Clients that you are a is more than your Input Tax (VAT spent) serious and solid organization (in fact, Finally, you are also given a ‘Return on your Purchases you will need to send some Clients won’t work with Companies Period’ - which is when you have to the amount payable (i.e. the difference in who are not VAT registered). submit your ‘VAT Returns’ . the amount collected against the Pay less Income Tax! - Let’s Fight Back! Any Client of SSG will know how hard we work to allowances’. You need to know how much money when you need to look at ‘Tax Planning 102’ (as help to reduce your personal tax liabilities. Part of you can take out of your business (profits Homer Simpson might put it!). In fact, as you may the great joy of running your own business can be permitting!) before you need to worry about paying already know, if you are approaching the magic the considerable ‘Income Tax’ breaks your tax. £42,475 drawings from your business within your Accountant can help you to engineer. personal tax year, we would then look at what we So, this is the latest ‘Tax Planning 101’ lesson we can assign to your spouse (e.g. are they earning less When helping you to transfer monies from your need to learn from the Tax man: than £35,000 p.a.? If so, we can allocate some Company Bank Account to your Private bank drawings to them for you – to a potential combined £35,000(dividends) + £7,475 (PAYE) = £42,475 Account (so that you can then spend it just like tax free amount of £76,000 p.a.). p.a. = £0 tax payable. traditional ‘salary’) the key goal is to ensure that your total income remains within the combined All good really and rest assured that for all SSG Want to know more? Why not give me (Darren level of your basic ‘band and tax free Clients we will continue to make you aware of Hulbert) a call on 01442 200 96112
  • 13. Please Contact Banking? WANT DAVID JONES Software? ADVICE 01442 200944 Payroll? ABOUT david@supportservicesgroup.tv Job Boards? ...... Tax, VAT etc?amount spent) to HMRC with your return Conclusions:(i.e. you send the VAT Man money). St Yawning! Stop g! VAT is serious – understand it ASAP!On the other hand, if your Input Tax (VAT Think of the VAT money as almost Interestingspent) on your Purchases is more than nothing to do with you – it is not Facts toOutput Tax (VAT collected) on your Sales yours when you collect it. Equally(placements) you will be due a refund true is that when you make follow....from HMRC which will be sent to you purchases, remember you canupon them receiving your return (i.e. the reclaim the VAT element. The most visited job boards areVAT Man sends you money). They are There are some things which are www.linkedin.com, www.Reed.co.uk,surprisingly very good at sending money not VAT liable and therefore if you www.Indeed.co.uk,back by the way. buy these things (e.g. Stamps!), www.totaljobs.co.uk there is no VAT to reclaim. The All-Jobs Recruitment index showsHaving said all of that, whatever A VAT Registration can take up to that vacancy levels are around the samehappens, once you are Registered for VAT, 12 weeks to come through but you as they were in 2001.you must submit a VAT return for the can still raise invoices with VAT 40% of businesses plan to BAN the use ofquarter even if you have collected or charged on it before your VAT Facebook, Twitter and the like duringspent nothing (known as a ‘Nil return’) number arrives, as your ‘effective office hours. Date’ can often be back-dated. UK Income Tax rates peak at 50% as youThe VAT Man is just like any other tax man know. This UK rate is the highest in the commercial world with the exception ofof course and if you submit your return Fascinating stuff I am sure you will agree. Sweden.late, you will be fined (or ‘incur penalty Want to know more or need help in If you don’t owe any income tax, thencharges’, as they like to call it). the Inland revenue cannot fine you for getting all sorted / up to date? Just get in late submission of your tax return. touch with me via: Latest rumours suggest that the currentNice & Easy Example: historic low of 0.5% base rate may well VAT@The-DarkSide.tv remain until August 2012. Let’s say over the 3 month period Tomatoes are more than 90% water – the your placement value came to same can be said for celery, strawberries and water. £10,000. The VAT on that £10,000 will be at 20% (i.e. you will collect £2,000 Think of the VAT 70% of women think that they are heavier than they are. 70% of men are. worth of VAT). Over the same 3 month period, your money as almost Net Spending amount for Purchases Submit an interesting fact on VAT registered goods was £3,000. nothing to £25 and if we publish it .......£25! The VAT on that £3,000 expenditure will also be @ 20%, which is of course do with you facts@the-darkside.tv £600 (i.e. you ‘spent’ £600 on VAT). Therefore if you collected £2000 in VAT and spent £600 in VAT you will need to send the VAT Man £1,400 VAT, PAYE, NI, CT Problems? with your next VAT Return. If you are on the edge of panic over the VAT Man, Tax Man, National Insurance, Corporation Tax or any other form of arrears, debt or impending demand, take a deep breath and decide not to press the Panic Button just yet.Naturally, a great way to ensure you haveenough funds to meet your VAT return Pick up the ‘phone and allow us to help you to generate a plan of action. Believe it or not, it isamount is to set up a separate Bank usually not quite as glum as you imagine it to be.Account for VAT only. This way once youreceive a payment for a placement, you Feeling We can negotiate, advise and chase for you.just transfer the VAT amount to your VAT Nervous? Darren Hulbert 01442 200 961account. Simple but very effective. 13
  • 14. Frustration Corner This week it’s LinkedIn: Social Media frustrated! Now that’s more like it. A proper place where proper people connect with other Right – just read the next few lines and if proper people. No talk of you are still too stupid to know exactly endowment-size, college reunions or what to do next, then you can contact the erectile dysfunction here. Proper people nice people at Support Services Group will talk about business, their business, and they will tell you exactly where to go. other people’s business and business in general. You can build a proper network A blog: and everyone behaves because it is a A place for people who think that they proper place. Get it? are interesting or a place for professional footballers with dodgy hair transplants So, all you need to do is to start a profile and weird relationships with girls who on LinkedIn and spend time building like to be ‘roasted’ (whatever that is?) No your relationships, contacts and I get so one seems to stay ‘connected’ and people just drift on and on and on about influence. In doing so, you are capturing the essentially usefulness of social media Sometimes I get really frustrated & when nothing. as it stands today. Ignore it and you will I do it helps me to head straight to my get left behind like a man with a gold keyboard to bust wide open some jargon Facebook: wrist chain and brown flairs (I know). or something – and boy oh boy, am I It’s a place to relax with idiots just like feeling frustrated today?! My wife says you. A place where twits share jokes with As a Recruiter, your profile should be that I get so frustrated that I am only half other twits about another man’s wife or a professional and attract others ‘to a man really, and her boyfriend place to ‘meet new people’ (although connect’. As a Recruitment Business, your completely agrees. why the hell would you want to do that?). profile ought to be as good as your web It is nothing to do with work really – so, site – if not better. So, let’s avoid further nonsense and get why do you still think that you will ‘do down to it. Most of you horrible, lazy business’ there (do the business is what So, stop wasting time and get some help recruiters don’t have the faintest idea you really think isn’t it?!) Well, not on my (I know I need help). about ‘social media’ – we all know that. watch you won’t. You say that you do, but you don’t. Important Note: Twitter: SSG takes no responsibility for the rude Most of you will either try to use Twitter Full of clever people with 140 characters and inappropriate rants of this frustrated as a job board or LinkedIn to share saucy worth of apparently amusing anecdotes. man, but would like to offer the hand of photographs of yourself or see Facebook Everyone ‘tweets’ and no one listens. It is friendship & support to any Recruiter or as your gateway to ‘headhunting’ – give a place to be witty & casual and bright Recruitment Business Owner who might me a break!! What are you thinking with complete strangers (mostly middle like to get a little help in getting started about? aged men pretending to be Charity with LinkedIn. Why not get in touch to Workers seeking friendship & maybe talk through your options? Today I am going to bust some jargon or I more, but please take things slowly as I really will get cross: have been hurt before). SocialMedia@supportservicesgroup.tv June May April 2011 BLAST OFF! 2011 BLAST OFF! 2011 BLAST OFF! TECHNICAL & ENGINEERING OIL & GAS SALES & MARKETING A Temp & Perm Scottish based business Three Recruiters business based in serving the local team up to take a stab at Sunny Devon community with all delivering a range the lucrative Sales and Oil & Gas related staff Marketing opportunities of Engineering and Technical – mainly temp & in and around Staff to the contract, but the West Midlands. South Coast. some Perm. For more info, contact: For more info, contact: For more info, contact: clare@supportservicesgroup.tv clare@supportservicesgroup.tv clare@supportservicesgroup.tv14
  • 15. Ever Considered Selling Up?Huge Demand... for Recruitment CompaniesThe next two or three years will see arecord number of small recruitmentcompanies snapped up by cash hungryPLC’s – according to two recent reports Anotherpublished by leading M&A (Merger & ‘Learn how to makeAcquisition) specialists. Busy Month! your MillionsThere has probably not been a better in the next issue oftime since the early 1990’s to own a www.The-DarkSide.tv’ I guess we would complain if thingsgrowing recruitment business. The were quiet, but the tempo has beenrecent economic downturn turned soaring at SSG with record numbers ofnormally bullish predatory PLC’s into Budding Entrepreneurs looking at hownervous ninnies & now the pressure is we might be able to help launch a newbuilding on the ‘powers that be’ within business for them. In addition, our teamthese anxious cash-rich giants to start to continues to grow with a key recruit Well, it means that you ought to start touse their borrowed cash to acquire (Catherine White) joining our consider what you need to do to catchprofitable niche businesses. Berkhamsted head office in June. the growing opportunity coming our way. There are some heavy purse strings ready to burst. Want to get a piece of the action? CATHERINE SSG will be asking 100 of our - must be independent Recruitment Businesses slightly crazy? what they think of this opportunity and reporting on our results in the next issue of www.The-DarkSide.tv Catherine joins Carly’s team with a We will also show you how to value your particular focus on ‘Client Service own business & how the maths works Delivery’. Catherine has a great when another lucky Entrepreneur customer background and seemed very becomes a Recruitment Millionaire. ‘PLC’s are ready to splash the cash!’ bright throughout the interview process, but in joining Carly’s manic team, you have to question her sanity! If you can’t wait to know what to do toOf course PLC’s borrow money to spend cash-in, give me a call and we can starton acquisitions to ensure that they grow I am glad to say that our Service Range talking about how to exit your business.– even when their underlying business has been expanding too – the wholefails to make more money. In other COMPANY VIDEO thing is outlined in David Jones – 01442 200 944words, if a PLC can borrow money & then great detail within the pages of this david@supportservicesgroup.tv publication of course, but we are alsopurchase a ‘well groomed’ small business, thrilled to be able to roll out the besttheir bottom line grows – which in turn VACANCY SPIDER software in thewill allow then to borrow more money to business (via Innovantage) which is look into the most effective ways that manymake further acquisitions. available to all of our clients (please of our single Recruiter businesses can grow & contact Carly on 01442 200 946 for in the next edition of www.the-DarkSide.tvBut, if a PLC borrows money and fails to details). In addition, we have extended we will be running the rule over the wholespend it, then they not only fail to grow our arrangements with Total Jobs and idea of Commission Only Recruiters (& will it(which in turn restricts their future ability Credit Safe recently with continuity of work for our Clients?).to borrow) but they also start to pay service ensured. Anyway, please feel free to get in touch aboutheavy interest on their borrowed funds, anything recruitment-related! Hopefully, More importantly, our clients revenuesmaking their bankers both rich and even if we don’t have the solution to hand, we continue to rise (well done you guys outnervous at the same time! will know where to get it! Hope to hear from there) and the positive trend of the last you soon. 18 months seems set fair for our Client’sSo, what does this mean to the likes of businesses. We are also being asked to new@the-darkside.tvyou and me? 15
  • 16. Clare’s Serious Stuff AWR - Things you overtime and shift allowances, Who will be protected? The Regulations apply to all temporary really need to know! unsocial hours premiums, agency workers supplied regardless of payments for difficult or dangerous whether they are on a contract of We all know it’s coming, like a duties employment or contract for services with juggernaut heading down our road – their supplying agency. PAYE workers headlights on and the sound of a distant lunch vouchers. who are employed via an umbrella rumbling, but not yet in full view and company will also be within scope. bonuses which are directly certainly not in our way...yet. attributable to the quality and Planning and preparing for the impact quantity of work done by a It also applies to master vendors and will be important of course, but there is temporary agency worker neutral vendors (i.e. the management no avoiding it. company who manages the overall rest breaks recruitment process for a client but does There has been a lot of comment in the not supply workers directly themselves) annual leave allowance. press about the negative effects of the new legislation (due to come into force ....as a comparable permanent employee Exemptions include: on October 1st 2011) but we see this as a within your client’s organisation. great opportunity to open up a Managed Service Contracts (i.e. discussion with your clients and get those where the supplier rather than closer to them. the hirer, manages or directs staff ) are not expressly excluded, but they So, what are the AWR? will be outside of scope unless in In a nutshell, the new Agency Worker reality, the hirer, rather than the Regulations are designed to give manager service, supervises and temporary agency workers the same pay directs the staff. and employment conditions as they would have been entitled to had they Genuinely self employed temporary been recruited by the end client directly agency workers – these people are to do the same job. The agency worker This Juggernaut in business on their own. needs be engaged for 12 weeks of is coming..... service with the same hirer, in the same Use of agencies that have a contract role, in order to qualify. There are some benefits which of employment with their workers temporary agency workers will be and pay them in between It is not retrospective and for those entitled to from day one of an assignments. However the workers agency workers already on assignment, assignment: must be paid at least 50% of what the 12 week qualifying period will start they were being paid in their from October 1st. temporary agency workers are to be previous assignment when out of made aware of perm vacancies that work and no less than National After 12 weeks: arise within the clients organisation. Temporary agency workers will be temporary agency workers will also Minimum Wage. They must be paid entitled to the same: be entitled to access a number of for and accrued four weeks whilst basic hourly rate and any additional collective facilities including crèche between assignments before the entitlements that are linked to the and childcare facilities, parking contract can be terminated. This work done by the temporary agency spaces, canteen facilities and the would most likely be the case of worker during an assignment. provision of transport services. in-house staffing banks.16
  • 17. Where the temporary agency The 12 weeks qualifying period can be The juggernaut is coming, what impact it worker you are supplying is on a paused if the worker takes annual leave, is likely to have on you and your business, higher rate of pay than the clients’ takes certified sick leave or takes time off is down to you. employees then their pay does not for public duties. The regulations include need to be lowered. a complex set of anti-avoidance To find out more, why not give me a call provisions designed to make it difficult on 01442 200 957? In relation to pay only, having no for clients to circumvent the qualifying comparable employees within the period. client’s workforce.Engaging with your client on AWR Who is liable for establishing equalWhat a fantastic opportunity to get closer treatment?to your client – you will need to identify The agency will be liable for any breachwith them a directly comparable of a right in relation to equal treatmentemployee to establish parity in pay and for which they are responsible. However,working conditions. If you can’t find a you will have a defence if you have takencomparator then talk to your client about reasonable steps to obtain thean identifiable pay scale or a starting rate necessary information from the client.which could be used as a reference point.Talk about the benefits which apply What to do next?generally in the workplace. Benefits Research your own temps to discover: This and other law-related articles areoutlined in company handbooks, designed to give an opinion on a legal Existing pay and overtime rates peremployment contracts and collective issue at any given moment in time – for job scope.agreements are a great source of specific advice on your circumstances,reference – of course the main objective please seek independent legal advice. What proportion of assignments lastis to talk to your clients, open the more than 12 weeks.discussion, engage and share theresponsibility. If assignments are extended or regularly repeated. The average break period between assignments. The use of the same temporary HELP NEEDED! agency worker in different roles You are probably already aware that www.SupportServicesGroup.tv identifies experienced within the same client. Recruiters who want to run their own business? I am sure that it no longer remains an industry secret that SSG will Help is at hand..... The supply of the same agency launch a business for that Recruiter & then provide ‘On-Going Support’ to that Recruiter & their business. worker by different agencies. RELATIONSHIP MANAGER &How will the 12 week qualifying period INNOVATOR (£30-35k) Amend your registration documentswork? to ensure that you know your temps’ We are looking for an exceptionally gifted individual to joinThe provisions will apply after the worker recent work history (taking account our team in Berkhamsted (near Hemel Hempstead) to helphas been engaged for 12 weeks to provide on-going support to new and existing of the any breaks) Recruitment Businesses. This is a role that requires anregardless of their working pattern (e.g. extraordinary combination of skills and experience. Sittingfull time or part time). It is a calendar alongside your intuitive understanding of all aspects of Speak to your clients – let them know you Recruitment, you will then need to demonstrate fantasticweek, starting with the day that the are working within the AWR and help empathetic support skills – knowing when to researchagency worker started the assignment. solutions, investigate improvements or just to provide a them meet their own obligations: sincere shoulder to lean on.An agency worker can qualify for equal You will be looking after the very real issues faced bytreatment after 12 weeks in the same role Research their use of temps Budding Entrepreneurs. This is tough – you have to reallywith the same hirer regardless of whether care, to genuinely want to help – all of the time, whatever Develop process to identify the circumstances. Equally, you need to be tough,they have been supplied by more than innovative and constantly seeking improvements which will comparatorsone agency for part of that period of add to the SSG Offering. You will also be required to identify new applicants for SSG, using job boards, LinkedIntime. Amend induction packs to include etc. the day one rightsIt is important to note that the 12 week This is not a passive role. You have to be pro-active, engaging, amusing, determined, level headed, almostqualifying period commences from 1 AWR is new and of course unchallenged workaholic. No prima donna, you will want to get yourOctober 2011 and that previous use of a at the moment, there are no hard and fast hands dirty every day working in a team which is tremendously strong, supportive and close. Forget 9-5,temporary agency worker will be rules on how it will be implemented. this is something much more fun, much more engrossing.disregarded. A new qualifying period will However, at this time, it is a great chance Fancy a chat? Please contact me to find out more and toonly begin if a new assignment with the for you to open up discussions with your convince us that this is the right role for you.same client is substantively different, or if clients, get them talking about their Clare Armstrong – 01442 200 957there is a break of more than six weeks responsibilities, your responsibilities and (8am-9pm)between assignments in the same role. ensuring that you are both compliant. 17
  • 18. £2,000 WORTH A READ? To Point the Finger TITLE: M Making a Fortune IN A NUTSHELL: A book that examines what it takes to be an Entrepreneur and looks at the REFER A RECRUITER particular experience of the Asian Community. SENIOR RECRUITER – Unique AUTHOR: Dr. Spinder Dhaliwal is a big cheese in Entrepreneurship at Surrey University with massive knowledge and insight into how Entrepreneurs behave, the problems Rewards they face and how they overcome them. She has been published everywhere and spends much of her time examining the ‘Asian experience’. We have met her Unique opportunity to be responsible for and she is approachable, relevant and very impressive. the growth of a major new Recruitment Company with a team of 9 Recruiters OVERVIEW: The book looks at 11 Asian Entrepreneurs & recounts their stories of hardship working directly for you by the end of and success. It has the traditional ‘rags to riches’ theme of course but has a great 2012 and up to 30 Recruiters looking way of presenting the journeys of each of the subjects – it is inspiring, to you for leadership by the close of informative and somehow a refreshing antidote to the plethora of Richard Branson style biographical ‘stories’. It is ‘real’ and therefore useful to anyone business 31st December 2013. No starting or running a business. pressure then!... WHY BOTHER: Because it is not all glitz and glamour and tales of easy success – the • £45,000 basic Entrepreneurs have often needed to overcome significant cultural and bigoted • Excellent Commission hurdles before then addressing the common thread of how to make money! It is • Genuine Profit Share & a real insight into how the Asian community have adapted to a totally new environment & rather than ignored their own cultural history, how they have • A 10% Equity Carrot harnessed the traditional values of their own community to build fantastic businesses. It is a book that sets a proper context for what the UK is about – multi As a Non Executive Director of this new cultural forces battling to co-exist. Venture, it is my job to identify two KEY LESSON: Without doubt the number one lesson that these Entrepreneurs teach is that in SENIOR RECRUITERS (Director business whatever you say you will do, do it – and then do a little bit more. Designates) from within the PERMANENT sectors of DISLIKE: Hard to put my finger on it but at times I just felt that it would be good if the book CONSTRUCTION, RETAIL or I.T. would draw all of the lessons and ideas together and present some sort of template for what it takes t succeed. Having said that, Dr. Dhaliwal clearly didn’t We are extremely well funded, set out to write a ‘self help’ book! ambitious, driven and located in great offices in Stockley Park, near Heathrow. OTHER WORK: Spinder is an authority for all things Entrepreneurial, particularly within the Asian This is a hugely exciting and credible context. She has focused special attention not only on the Asian community but also the role that women play within the Entrepreneurial environment. project seeking two individuals who can combine personal billings (c. £180,000 WANT ONE? Published by Capstone (01243 779 77) and costs £14.99. p.a.) with real Management and Company Strategy Expertise. RATING: Money well spent if only to open your eyes to the fact that most of us have it pretty easy when thinking about starting a business – try overcoming cultural This is an opportunity to make your pressures and corporate prejudice! mark in Recruitment and to earn Great stories, well presented. extraordinary rewards IF (& only if) you are both talented and prepared to commit yourself 100%. The owners of the new business are gifted businessmen who recognise that they need Partners, not traditional Don’t Forget ....... employees at this Director Designate level & as such, we are looking to you to Ask SSG about be entirely involved in all aspects of business strategy & growth. Skills Testing Great fun, great rewards and a huge challenge! Vacancy Lists Please give me a call to chat it through. Credit Reports David Jones Catherine 01442 200945 07967 562 847 (8am – 9pm)18
  • 19. N E X T T I M E HOW I MADE IT It’s always fascinating to hear how others have made their millions. How did they do it? What was the biggest challenge? How can their experience help others to do the same? It’s even more fascinating when we can also learn what went wrong – the mistakes, the arguments, the upsets. Was the money worth the pain? Does the end result justify the means? It’s even more fascinating than things that are just ordinarily fascinating when these tales comes directly from the wicked World of RECRUITMENT!SELLING A BUSINESSThe math is mind boggling. The stories incredible & the route to market seeminglyfraught with impossible conundrums, but what factually do you have to do to sell yourrecruitment business and join the ranks of the multi-millionaires? Probably a lot lessthan you might imagine.With the help of some genuine industry Super-Stars, we are going to show what youneed to do not only to create a business that makes you plenty of ‘income’, but one thatis actually attractive enough to ‘the market’ to ensnare a cash rich buyer & unlock yourmillions. PhD RESEARCH PROGRAMME SSG has recently gained final approval to launch a Doctoral Research Programme in Entrepreneurship in partnership with Surrey University (St Mary’s college). This unique sponsored offering provides talented Recruiters the opportunity to Research a key area of industry interest and work towards a Doctoral qualification (i.e. a PhD). To help along the way, SSG is picking up the tab for all of the University Fees and also paying an annual salary / bursary of between £20,000 & £25,000. How cool is that? Maybe you have a great Research idea or know someone that might?....3 WAYS TO SYOBIf you want to Start Your Own Business, then we have identified 3 greatways to do so. From the self funded route through to Business AngelInvestment or Company Incubation, we will look at the good and the badof each alternative. 19
  • 20. June January April February 2011 2011 2011 2011 BLAST OFF! BLAST OFF! BLAST OFF! BLAST OFF! TECHNICAL & ENGINEERING COMMERCIAL HIGH STREET SALES & MARKETING CONSTRUCTION A Temp & Perm New business Three Recruiters Tough market for both business based in servicing the Home team up to take a Temp & Perm but our Sunny Devon Counties market with stab at the lucrative Recruiter Duo are delivering a range of mainly Perm’ staff. Sales and Marketing confident they Engineering and opportunities in and can make it work. Technical Staff A partnership around the West to the this time. Midlands. South Coast CO For more info, contact: For more info, contact: For more info, contact: or Fo For more info, contact: roup.tv clare@supportservicesgroup.tv clare@supportservicesgroup.tv clare@ @supportservicesgro @supportservicesgrou clare@supportservicesgroup.tv clare@suppo tservicesgrou cla uppor clare@supportservicesgroup.tv March May June Dece December 2011 2011 201 2011 2011 2 2010 BLAST OFF! BLAST OFF! F! BLAST OFF! BLAST OF BLAST OFF! BLAST OFF! LOGISTICS IN THE NORTH BUSINESS SUPPORT SINESS SUPPORT With 5 years of ears Scottish based An experienced Part Pa tnership Partnership looks toHIGH END I.T. S OIL AND GAS USINESS S P specialist niche t business serving the driving & logistics p Business provide Busin maarket exper rience, rience market experience, local community professional using Support staff to staf ff this one looks set to with all Oil & Gas his contacts mainly commer rcial mainly commercial fly for our Rec f cruiter Recruiter related staff to launch a dream and SME clie SM clients ents INE Par tner. artner. a Partner. – mainly temp & business based the h within the contract, but around Temps. South East.st. t some Perm. For more For more info, contact: or e o, contact contact: clare@supportservicesgr a e suppor e upp c roup.tv clare@supportservicesgroup.tv Who For more info, contact: clare@supportservicesgroup.tv SO! For more info, contact: clare@supportservicesgroup.tv For more info, contact: t tact: : esgroup.tv s rou tv clare@supportservicesgroup.tv Nov November ove July March Apr April April pr 2010 2011 2011 2011 201 2011 01 BLAST OFF! BLAST OFF! A You OFF! BLAST BLAST OFF! BLAST OFF! ST OFF! SECURITY PROFESSIONALSFINANCIAL SERVICES SUPPLY TEACHERS IFA’s, Advisors & A’s, A Gonna Talented professional 5 Years experience Our 10 Our 10th Supply RTR, RTR, RTR! Customer Support m with 3 years RTR of Security Te ching Agency Teaching T Teach guys into the FS + 10 years of Recruitment launches aun e launches with hopes market. Tough but other Recruiting encourages another of emulating the emulating INANCIAL still money to be made! Call? experience helping our industry to budding entrepreneur to take the great success of g gr t her period as her an employee. an emmployee. employee. IN grow! plunge!FI Looks om Loo promising! Lo ks promising! Looks F more info, contact: Fo mo info cont For more info, con o, For more info, contact: For more info, contact: For more info, contact: o, contact: , t c c re@su p tservi clare@supportservicesgro e@ up rvicesgro g clare@supportservicesgroup.tv clare@supportservicesgroup.tv clare@supportservicesgroup.tv servicesgroup.tv e vc r clare@supportservicesgroup.tvv May December February March 2011 2010 2011 2011 BLAST OFF! OFF! BLAST OFF! BLAST OFF! BLAST OFF! BLAST OFF! TRANSPORT & LOGISTICS www.supportservicesgroup.tvvacancies INDUSTRIAL TEMPS LONDON CALLING! From Negotiator to om Negotiators m ors Tough Business to Senior level All CommercialESTATE AGENTS N FS pr professionals, this rofessionals, this t start but with the filled via L Linked-In vacancies are fair va acancies new business wil n will right help, we are and Headhunting. He game for our find the right staff fin nd very confident of A Perm with the All Cockney Recruiter Co ockney for the right homes! r success in a occasional Interim m Superstars! INDUST NDUS demanding position. n. Watch Out for Temp’ sector. sector. c . these two! Big talent, talent RA TRA bigger egos! For more info, contact: nfo, F Fo For more info, contact: , contact: tac ac Fo more info, contact: For more info, con nf ontact: For mor info, contact: more clare@supportservicesgroup.tv servicesgroup.tv clare@supportservicesgroup.tv clare@ cla @su rvice rvicesgroup.tv esg clare@supportservicesgroup.tv clare@ re@supports rvicesgroup.tv servi se o clare@supportservicesgroup.tv clare@supp March January January r November May 2011 2011 2011 1 2010 2011 BLAST OFF! BLAST OFF! T OFF! BLAST OFF! O BLAST OFF! ’ RETAIL VACANCIES ‘UP NORTH’OFFICE SUPPORT - HIGH END ORT CAR SALES & SUPPORT LET’S GO NUCLEAR! R! Not high-street but o ot All levels of car sales le evels Sa Safety Professionals Manchester based High End Office and support staff for for the nuclear duo take their Support professionals the Essex area. industry – consultancy 10 years Recruitment commanding salaries No Temp staff but staff with specialist Experience to the in the region of high turnover and health & safety North West’s robust £50,000 a time! huge demand for skills. Very much Retail sector. All Nice work if you a new business. Candidate-Led Perm – no Temp can get it! stuff. for this one. For more info, contact: For more info, contact: For more info, contact: For more info, contact: clare@supportservicesgroup.tv clare@supportservicesgroup.tv clare@supportservicesgroup.tv clare@supportservicesgroup.tv