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Communication skills

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    • 1. COMMUNICATION SKILLS DAVID M.Phil, DEPT. OF BOTANY, ST. JOSEPH’S COLLEGE.
    • 2. What is Communication? COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TO ANOTHER.COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS.
    • 3.
      • ITS ESSENCES :
      • PERSONAL PROCESS
      • OCCURS BETWEEN PEOPLE
      • INVOLVES CHANGE IN BEHAVIOUR
      • MEANS TO INFLUENCE OTHERS
      • EXPRESSION OF THOUGHTS AND
      • EMOTIONS THROUGH WORDS & ACTIONS.
      • TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
      • IT IS A SOCIAL AND EMOTIONAL PROCESS.
    • 4. What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language
    • 5. PROCESS OF COMMUNICATION
    • 6. Source : Why to communicate? What to communicate? Usefulness of the communication. Accuracy of the Information to be communicated.
      • Encoding :
      • The process of transferring the information you want to communicate into a form that can be sent and correctly decoded at the other end.
      • Ability to convey the information.
      • Eliminate sources of confusion.
      • For e.g. cultural issues, mistaken assumptions,
      • and missing information.
      • Knowing your audience.
    • 7.
      • Verbal Communication Channels
        • Face-To-Face meetings,
        • Telephones,
        • Video Conferencing.
      • Written Communication Channels
        • Letters,
        • e-Mails,
        • Memos,
        • Report
    • 8.
      • EFFECTIVE DECODING :
        • Listen actively,
        • Reading information carefully,
        • Avoid Confusion,
        • Ask question for better understanding.
      • THE INFLUENCE FOR RECEIVER :
      • The prior knowledge can influence the receiver’s understanding of the message.
      • Blockages in the receiver’s mind.
      • The surrounding disturbances
    • 9. FEEDBACK: Feedback can be: Verbal Reactions and Non-Verbal Reactions. Positive feedback and Negative feedback.
    • 10.
      • CONTEXT:
      • Various Cultures (Corporate, International, Regional, etc),
      • Language,
      • Location or Place (Restaurant, Office, Auditorium, Room, etc).
      • Situation
      • The sender needs to communicate the context to the receiver for better clarity in the communication process.
    • 11. Barriers to communication
      • Noise
      • Inappropriate medium
      • Assumptions/Misconceptions
      • Emotions
      • Language differences
      • Poor listening skills
      • Distractions
    • 12. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
    • 13. VALUE OF LISTENING
      • Listening to others is an elegant art.
      • Good listening reflects courtesy and good manners.
      • Listening carefully to the instructions of superiors improve competence and performance.
      • The result of poor listening skill could be disastrous in business, employment and social relations.
      • Good listening can eliminate a number of imaginary grievances of employees.
      • Good listening skill can improve social relations and conversation.
      • Listening is a positive activity rather than a passive or negative activity.
    • 14.
      • Always think ahead about what you are going to say.
      • Use simple words and phrases that are understood by every body.
      • Increase your knowledge on all subjects you are required to speak.
      • Speak clearly and audibly.
      • Check twice with the listener whether you have been understood accurately or not
      • In case of an interruption, always do a little recap of what has been already said.
      • Always pay undivided attention to the speaker while listening.
      • While listening, always make notes of important points.
      • Always ask for clarification if you have failed to grasp other’s point of view.
      • Repeat what the speaker has said to check whether you have understood accurately.
      ESSENTIALS OF COMMUNICATION Dos
    • 15. ESSENTIALS OF COMMUNICATION DON’Ts
      • Do not instantly react and mutter something in anger.
      • Do not use technical terms & terminologies not understood by majority of people.
      • Do not speak too fast or too slow.
      • Do not speak in inaudible surroundings, as you won’t be heard.
      • Do not assume that every body understands you.
      • While listening do not glance here and there as it might distract the speaker.
      • Do not interrupt the speaker.
      • Do not jump to the conclusion that you have understood every thing.
    • 16. How to Improve Existing Level of COMMUNICATION?
      • IMPROVE LANGUAGE.
      • IMPROVE PRONUNCIATIOON.
      • WORK ON VOICE MODULATION.
      • WORK ON BODY LANGUAGE.
      • READ MORE
      • LISTEN MORE
      • AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA PRESENTATION ETC.
      • INTERACT WITH QUALITATIVE PEOPLE.
      • IMPROVE ON YOU TOPIC OF DISCUSSION,
      • PRACTICE MEDITATION & GOOD THOUGHTS.
      • THINK AND SPEAK.
      • DO NOT SPEAK TOO FAST.
      • USE SIMPLE VOCABULARY .
    • 17. Improving Body Language - Tips
      • Keep appropriate distance
      • Touch only when appropriate
      • Take care of your appearance
      • Be aware - people may give false cues
      • Maintain eye contact
      • Smile genuinely
    • 18. Some major areas of nonverbal behaviors to explore are: Eye contact Facial expressions Gestures Posture and body orientation
    • 19.
      • EYE CONTACT:
      • Eye is an direct and most expressive part of our body.
      • Different ways of Eye Contact
        • Direct Eye Contact: (Shows confidence)
        • Looking downwards (Listening carefully or Guilty)
        • Single raised eyebrow (Doubting)
        • Both raised eyebrows (Admiring)
        • Bent eyebrows (Sudden focus)
        • Tears coming out (Emotional either happy or hurt)
    • 20.
      • FACIAL EXPRESSION:
      • Smile covers the most part of facial expression:
      • Smiling is a powerful cue that transmits:
        • Happiness
        • Friendliness
        • Warmth
        • Liking
        • Affiliation
    • 21. GESTURES : If you fail to gesture while speaking, you may be perceived as boring, stiff and unanimated. A lively and animated teaching style captures students' attention, makes the material more interesting, facilitates learning and provides a bit of entertainment. Head nods, a form of gestures, communicate positive reinforcement to students and indicate that you are listening.
    • 22. POSTURE AND BODY ORIENTATION
      • You communicate numerous messages by the way you walk, talk, stand and sit.
      • Standing erect, but not rigid, and leaning slightly forward communicates to students that you are approachable, receptive and friendly.
      • Furthermore, interpersonal closeness results when you and your students face each other.
      • Speaking with your back turned or looking at the floor or ceiling should be avoided; it communicates disinterest to your class.
    • 23. EFFECTIVE PRESENTATION SKILLS
      • Presentation Skills while appearing for an interview.
        • Your Dressing sense (Males & Females),
        • Documents needed to be carried,
        • Your body language (while standing, while sitting, while walking),
        • Your attitude (Soberness, Soft words, avoid western accent),
        • Your Confidence (while talking, body movements, aggression, etc).
    • 24. … in the new global and diverse workplace requires excellent communication skills! Success for YOU…

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