Communication skills

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  • 1. COMMUNICATION SKILLS DAVID M.Phil, DEPT. OF BOTANY, ST. JOSEPH’S COLLEGE.
  • 2. What is Communication? COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TO ANOTHER.COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS.
  • 3.
    • ITS ESSENCES :
    • PERSONAL PROCESS
    • OCCURS BETWEEN PEOPLE
    • INVOLVES CHANGE IN BEHAVIOUR
    • MEANS TO INFLUENCE OTHERS
    • EXPRESSION OF THOUGHTS AND
    • EMOTIONS THROUGH WORDS & ACTIONS.
    • TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
    • IT IS A SOCIAL AND EMOTIONAL PROCESS.
  • 4. What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language
  • 5. PROCESS OF COMMUNICATION
  • 6. Source : Why to communicate? What to communicate? Usefulness of the communication. Accuracy of the Information to be communicated.
    • Encoding :
    • The process of transferring the information you want to communicate into a form that can be sent and correctly decoded at the other end.
    • Ability to convey the information.
    • Eliminate sources of confusion.
    • For e.g. cultural issues, mistaken assumptions,
    • and missing information.
    • Knowing your audience.
  • 7.
    • Verbal Communication Channels
      • Face-To-Face meetings,
      • Telephones,
      • Video Conferencing.
    • Written Communication Channels
      • Letters,
      • e-Mails,
      • Memos,
      • Report
  • 8.
    • EFFECTIVE DECODING :
      • Listen actively,
      • Reading information carefully,
      • Avoid Confusion,
      • Ask question for better understanding.
    • THE INFLUENCE FOR RECEIVER :
    • The prior knowledge can influence the receiver’s understanding of the message.
    • Blockages in the receiver’s mind.
    • The surrounding disturbances
  • 9. FEEDBACK: Feedback can be: Verbal Reactions and Non-Verbal Reactions. Positive feedback and Negative feedback.
  • 10.
    • CONTEXT:
    • Various Cultures (Corporate, International, Regional, etc),
    • Language,
    • Location or Place (Restaurant, Office, Auditorium, Room, etc).
    • Situation
    • The sender needs to communicate the context to the receiver for better clarity in the communication process.
  • 11. Barriers to communication
    • Noise
    • Inappropriate medium
    • Assumptions/Misconceptions
    • Emotions
    • Language differences
    • Poor listening skills
    • Distractions
  • 12. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
  • 13. VALUE OF LISTENING
    • Listening to others is an elegant art.
    • Good listening reflects courtesy and good manners.
    • Listening carefully to the instructions of superiors improve competence and performance.
    • The result of poor listening skill could be disastrous in business, employment and social relations.
    • Good listening can eliminate a number of imaginary grievances of employees.
    • Good listening skill can improve social relations and conversation.
    • Listening is a positive activity rather than a passive or negative activity.
  • 14.
    • Always think ahead about what you are going to say.
    • Use simple words and phrases that are understood by every body.
    • Increase your knowledge on all subjects you are required to speak.
    • Speak clearly and audibly.
    • Check twice with the listener whether you have been understood accurately or not
    • In case of an interruption, always do a little recap of what has been already said.
    • Always pay undivided attention to the speaker while listening.
    • While listening, always make notes of important points.
    • Always ask for clarification if you have failed to grasp other’s point of view.
    • Repeat what the speaker has said to check whether you have understood accurately.
    ESSENTIALS OF COMMUNICATION Dos
  • 15. ESSENTIALS OF COMMUNICATION DON’Ts
    • Do not instantly react and mutter something in anger.
    • Do not use technical terms & terminologies not understood by majority of people.
    • Do not speak too fast or too slow.
    • Do not speak in inaudible surroundings, as you won’t be heard.
    • Do not assume that every body understands you.
    • While listening do not glance here and there as it might distract the speaker.
    • Do not interrupt the speaker.
    • Do not jump to the conclusion that you have understood every thing.
  • 16. How to Improve Existing Level of COMMUNICATION?
    • IMPROVE LANGUAGE.
    • IMPROVE PRONUNCIATIOON.
    • WORK ON VOICE MODULATION.
    • WORK ON BODY LANGUAGE.
    • READ MORE
    • LISTEN MORE
    • AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA PRESENTATION ETC.
    • INTERACT WITH QUALITATIVE PEOPLE.
    • IMPROVE ON YOU TOPIC OF DISCUSSION,
    • PRACTICE MEDITATION & GOOD THOUGHTS.
    • THINK AND SPEAK.
    • DO NOT SPEAK TOO FAST.
    • USE SIMPLE VOCABULARY .
  • 17. Improving Body Language - Tips
    • Keep appropriate distance
    • Touch only when appropriate
    • Take care of your appearance
    • Be aware - people may give false cues
    • Maintain eye contact
    • Smile genuinely
  • 18. Some major areas of nonverbal behaviors to explore are: Eye contact Facial expressions Gestures Posture and body orientation
  • 19.
    • EYE CONTACT:
    • Eye is an direct and most expressive part of our body.
    • Different ways of Eye Contact
      • Direct Eye Contact: (Shows confidence)
      • Looking downwards (Listening carefully or Guilty)
      • Single raised eyebrow (Doubting)
      • Both raised eyebrows (Admiring)
      • Bent eyebrows (Sudden focus)
      • Tears coming out (Emotional either happy or hurt)
  • 20.
    • FACIAL EXPRESSION:
    • Smile covers the most part of facial expression:
    • Smiling is a powerful cue that transmits:
      • Happiness
      • Friendliness
      • Warmth
      • Liking
      • Affiliation
  • 21. GESTURES : If you fail to gesture while speaking, you may be perceived as boring, stiff and unanimated. A lively and animated teaching style captures students' attention, makes the material more interesting, facilitates learning and provides a bit of entertainment. Head nods, a form of gestures, communicate positive reinforcement to students and indicate that you are listening.
  • 22. POSTURE AND BODY ORIENTATION
    • You communicate numerous messages by the way you walk, talk, stand and sit.
    • Standing erect, but not rigid, and leaning slightly forward communicates to students that you are approachable, receptive and friendly.
    • Furthermore, interpersonal closeness results when you and your students face each other.
    • Speaking with your back turned or looking at the floor or ceiling should be avoided; it communicates disinterest to your class.
  • 23. EFFECTIVE PRESENTATION SKILLS
    • Presentation Skills while appearing for an interview.
      • Your Dressing sense (Males & Females),
      • Documents needed to be carried,
      • Your body language (while standing, while sitting, while walking),
      • Your attitude (Soberness, Soft words, avoid western accent),
      • Your Confidence (while talking, body movements, aggression, etc).
  • 24. … in the new global and diverse workplace requires excellent communication skills! Success for YOU…