Overcoming Resistance to Change When Implementing New Technology

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Overcoming resistance to change when implementing new technology.

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Overcoming Resistance to Change When Implementing New Technology

  1. 1. Overcoming Resistance to Change When Implementing New Technology September 17-21, 2011 San Diego, California Jane Mindrup, Client Services Director Valley Hope Association - IMCSS
  2. 2. Life Changing Thoughts….1. Doing a Job RIGHT the first time gets the job done. Doing the Job WRONG fourteen times gives you job security3. TEAMWORK…. Means never having to take all the blame yourself.3. Our dilemma is that we hate change and love it at the same time; what we really want is for things to remain the same but get better. Sydney J. Harris
  3. 3. Overcoming Resistance to ChangeHow many of you are afraid of change?How many of you think otherpeople are afraid of change?
  4. 4. Change HappensEveryone knows what Twitter Facebook & YouTube are… right….
  5. 5. Change Happens IT’S CALLED…………U TWIT FACE!
  6. 6. Who Moved My Cheese Good Job Loving Relationship Money Health Peace of Mind
  7. 7. Who Moved My Cheese WORK LIVE
  8. 8. “Who Moved My Cheese”Change Happens – They Keep Moving the CheeseAnticipate Change – Get Ready for the Cheese to MoveMonitor Change – Smell the Cheese Often, Know When it is Getting OldAdapt to Change Quickly – The Quicker You Let Go, The Sooner You EnjoyChange – Move with the CheeseEnjoy Change – Savor the Adventure and Enjoy the TasteBe Ready to Change Quickly – They Keep Moving the Cheese From the bestseller, Who Moved My Cheese?, By Spencer Johnson, MD
  9. 9. How to Manage the People Who Keep it Running Possible Solutions – Identify Key Elements Prepare Staff for Change Identify Support Team Analyze Readiness Implement
  10. 10. Identifying Key Elements 1.Apprehension 6.Moving 2.Excitement Forward 5.Acceptance 3.Intimidation 4.Hopelessness
  11. 11. Key ElementsAPPREHENSION • Lack of UnderstandingEXCITEMENT • Feeling of Relief that Change is Evident • Manage ExpectationsINTIMIDATION • Awareness of Incidental Change • Awareness of Comprehensive Change
  12. 12. Key ElementsHOPELESSNESS • Lack of Motivation and Confusion • Lack of Acceptance • Lack of GoalsACCEPTANCE • Validating Successful OutcomesMOVING FORWARD • Working through Implication
  13. 13. Identifying Key Elements 1.Apprehension 6.Moving 2.Excitement Forward 5.Acceptance 3.Intimidation 4.Hopelessness
  14. 14. Prepare Staff for Change1. Establish Urgency2. Communicate Changes3. Identify Threats4. Examine Opportunities
  15. 15. Identify Support Team1. Identify How Change will Impact Organization2. Build Team Leaders3. Convince People that Change is Necessary
  16. 16. Identify Support Team1. Teams Looking for New Situations and See Change Early.1. Teams that Scurry, Go into Action Immediately.1. Teams Staying with Familiar Territory.1. Teams that are Open Minded and willing to Adapt to Change.
  17. 17. Identify Support Team1. Identify How Change will Impact Organization2. Build Team Leaders3. Convince People that Change is Necessary
  18. 18. Analyze Readiness SUCCESSFULNESS is measured by:3.Understanding the importance of people4.Communicating openly-don’t “sugar- coat”needed changes5.Believe that Change is Necessary6.Trust Staff Capability
  19. 19. Implement1. Reward Those Who Meet Targets2. Analyze What is Going Right and What Needs Improving3. Make Sure Leaders Continue Support
  20. 20. It Starts with Belief“ A good leader inspires people to have confidence in their leader.A great leader inspires people tohave confidence in themselves.”
  21. 21. Overcoming Resistance to Change http://www.youtube.com/watch?v=Ks1-6FCZGmY&feature=player_detailpage http://www.jimcarroll.com/about.htm
  22. 22. Finally…“The way to get started is to quit talking and start doing.” Walt Disney
  23. 23. Overcoming Resistance to Change When Implementing New Technology September 17-21, 2011 San Diego, California Jane Mindrup, Client Services Director jmindrup@vhaimcss.com Valley Hope Association - IMCSS

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